Poolstar designs and manufactures swimming pool and wellness equipment, including Poolex heat pumps, NetSpa spas, Holl's saunas, and pool maintenance accessories.
Poolstar is a leading designer and manufacturer in the swimming pool and wellness industry, recognized for making high-performance equipment accessible to the general public. Based in France with a global reach, the company operates several well-known brands including Poolex for swimming pool heat pumps, NetSpa for inflatable and semi-rigid portable spas, and Holl's for traditional and infrared saunas.
Beyond heating and relaxation, Poolstar provides innovative maintenance solutions such as the AquaJack line of cordless vacuum cleaners and the Pool Sam emergency water pump. The brand focuses on durability, energy efficiency, and user-friendly designs to enhance the residential pool and spa experience.
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You can download official manuals for Poolex, NetSpa, and Holl's products directly from the Poolstar Assistance portal or on this page.
To avoid health risks and hyperthermia, the water temperature in NetSpa products should generally not exceed 40°C (104°F).
Certain models, such as the Gaia Nova and Gaia Luna, are designed specifically for outdoor installation. Always refer to your specific model's manual for installation requirements.
Support requests can be submitted through the 'Assistance' section of the official Poolstar website, where you can also find troubleshooting guides and spare parts information.