Lively, a Best Buy Health brand, provides easy-to-use Jitterbug cell phones, medical alert devices, and safety services designed for independent senior living.
Lively, now part of Best Buy Health, specializes in providing accessible communication and health and safety products tailored for older adults. Their flagship products include the Jitterbug series of simplified smartphones and flip phones, as well as standalone medical alert devices like the Lively Mobile Plus and Lively Mobile2.
By combining user-friendly hardware with essential health services such as 24/7 Urgent Response, Nurse On-Call, and Fall Detection, Lively aims to help seniors age in place with confidence and peace of mind. They offer flexible, no-contract plans on a reliable nationwide network.
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You can activate your device online by visiting lively.com/activate, or over the phone by calling a Live Agent. If you are replacing an already activated device, simply power it on and follow the on-screen instructions.
Yes, in most cases you can transfer your existing cell phone or home phone number to your new Jitterbug device. Be sure to wait until the transfer is complete before canceling your previous service.
Urgent Response is an exclusive safety feature that connects you to 100% U.S. based certified Agents 24/7. Simply press the designated button on your Lively Mobile device or Jitterbug phone to get help in emergencies big or small.
Yes, Fall Detection is an optional add-on feature available on the Lively Mobile2. If it detects a fall, it can automatically connect you to an Urgent Response Agent even if you are unable to press the button.
For detailed information regarding the Standard Limited Warranty on your device, please visit lively.com/legal/warranty.