ITSU Manuals & User Guides

ITSU is a wellness technology brand known for its advanced massage chairs, foot massagers, and therapeutic equipment. Distinct from the restaurant chain of the same name, this ITSU—often referred to as ITSU World—specializes in "Sensei" class massage technology that blends traditional massage methods with 4D intelligent gearboxes and smart body scanning.

Their product line includes the flagship Sensei Inspire and Prime Genki massage chairs, as well as the Accu series of massage guns and various reflexology devices. Headquartered with a strong presence in Southeast Asia and expanding globally, ITSU focuses on bringing professional-grade relaxation and health benefits into the home through innovative design and user-friendly features like Bluetooth connectivity and app integration.

• How do I pair Bluetooth with my ITSU massage chair?

  Turn on the massage chair and enable Bluetooth on your mobile device. Search for the chair's device name (often the model number, e.g., IS 9008) in your list of available devices and select it to pair. You can then play music through the chair speakers.

• Why did my ITSU massage chair stop working suddenly?

  If the chair stops during use, it may be due to the automatic timer (typically 15–30 minutes) or the overheat protection system. Turn off the main power switch, unplug the chair, and wait at least 30 minutes before restarting.

• Where can I find the serial number on my ITSU product?

  The serial number is typically located on a sticker on the back of the massage chair base or near the main power switch. For handheld devices, check the handle or the bottom of the unit.

• How do I clean the synthetic leather on my ITSU chair?

  Wipe the surface with a soft, dry cloth. For deeper cleaning, use a cloth slightly dampened with water or a neutral detergent (3-5%), then wipe dry immediately. Do not use alcohol, benzene, or thinner as these can damage the material.