Ingenico is a global leader in payment acceptance solutions, providing secure point-of-sale terminals and smart payment devices for merchants and financial institutions.
Ingenico is the global leader in seamless payment acceptance, empowering commerce across in-store, online, and mobile channels. With a comprehensive portfolio of secure payment terminals—including the widely used Desk, Move, and AXIUM series—Ingenico serves banks, retailers, and service providers worldwide. Their hardware solutions range from classic countertop devices to advanced Android-based smart POS systems designed to integrate business applications with secure payment processing.
Headquartered in France with a strong international presence, Ingenico focuses on reducing payment complexity while maintaining the highest security standards, such as PCI-PTS certification. Their terminals support diverse payment methods, including EMV chip, magnetic stripe, and NFC contactless payments, ensuring reliable transactions for the retail, hospitality, healthcare, and transportation industries.
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For most models like the Move/5000 or Desk/3500, press and hold the yellow 'Clear' key and the 'Dot' key simultaneously for a few seconds until the terminal reboots.
This message indicates the terminal detects a security breach or physical tampering. The device will lock to protect sensitive data and usually requires replacement or service by an authorized technician.
Use a soft cloth slightly dampened with water or soapy water. Do not use solvents, detergents, or abrasive products, and ensure no liquid enters the card slots.
User guides for the AXIUM CX, DX, and RX series can be found in the directory below or by contacting your payment service provider.