1. Product Overview
The Ingenico Move/5000 is a state-of-the-art portable payment terminal designed for maximum mobility and security. It integrates a wide array of communication options and supports all modern payment methods, making it an ideal solution for various business environments.
Key Features:
- Versatile Connectivity: Equipped with Wi-Fi, Bluetooth, and 4G/LTE for reliable communication.
- Advanced Security: PCI-PTS 5.x certified, ensuring the highest level of transaction security.
- Comprehensive Payment Acceptance: Supports EMV chip & PIN, chip & sign, magnetic stripe, signature capture, and NFC/contactless payments.
- User-Friendly Interface: Features a large 3.5-inch color touchscreen for intuitive navigation.
- Integrated Data Capture: Includes a built-in camera for various business applications.
2. Setup Guide
2.1 Unboxing and Initial Inspection
Carefully unpack your Ingenico Move/5000 terminal and all accompanying accessories. Verify that the package contains the terminal unit, power adapter, and any specified cables. Inspect the device for any signs of physical damage before proceeding.
2.2 Charging the Device
Before first use, ensure the terminal is fully charged. Connect the power adapter to the charging port on the device and plug it into a standard electrical outlet. The screen will display a charging indicator. A full charge typically takes a few hours.
2.3 Network Connection
The Move/5000 offers multiple connectivity options to suit your operational needs.
2.3.1 Wi-Fi Setup
- From the main menu, navigate to Settings.
- Select Network or Connectivity.
- Choose Wi-Fi and ensure it is enabled.
- Select your desired Wi-Fi network from the list of available networks.
- Enter the network password if prompted and confirm.
2.3.2 Bluetooth Pairing
- Ensure Bluetooth is active on both the Move/5000 and the device you wish to pair.
- On the Move/5000, go to Settings > Bluetooth.
- Select Pair New Device and choose the target device from the discovered list.
- Follow any on-screen instructions to complete the pairing process.
2.3.3 4G/LTE Setup
If your Move/5000 model supports 4G/LTE, ensure a valid SIM card is correctly inserted into the designated slot (refer to the device's physical layout for SIM card access). The terminal should automatically detect and connect to the cellular network.
3. Operating Instructions
3.1 Powering On/Off
- Power On: Press and hold the power button (usually located on the side or top) until the screen illuminates.
- Power Off: Press and hold the power button until the shutdown options appear on the screen, then select Power Off.
3.2 Processing Transactions
The Move/5000 supports various electronic payment methods:
3.2.1 EMV Chip & PIN / Chip & Sign
- Insert the customer's EMV chip card into the slot at the bottom of the terminal with the chip facing up.
- Follow the on-screen prompts to enter the transaction amount and for the customer to enter their PIN or provide a signature.
- Wait for transaction approval and remove the card only when prompted by the terminal.
3.2.2 Magnetic Stripe (Swipe)
- Swipe the customer's magnetic stripe card through the card reader slot, ensuring the stripe faces the terminal.
- Follow on-screen prompts for transaction amount and signature capture if required.
3.2.3 NFC/Contactless Payments
- Instruct the customer to tap their contactless card or mobile device near the NFC symbol displayed on the terminal's screen.
- The terminal will process the transaction automatically. Wait for confirmation of approval.
3.3 Using the Touchscreen and Keypad
The Move/5000 features a responsive 3.5-inch color touchscreen for navigating menus and inputting data. The physical keypad is used for numerical entry, PIN input, and accessing specific function keys.
4. Maintenance and Care
4.1 Cleaning the Device
To clean the terminal, use a soft, lint-free cloth slightly dampened with water or a mild, non-abrasive cleaner. Gently wipe the screen and casing. Avoid using harsh chemicals, abrasive materials, or immersing the device in any liquid.
4.2 Battery Care
To maximize battery lifespan, avoid exposing the device to extreme temperatures. Charge the terminal regularly and prevent the battery from fully discharging for extended periods.
4.3 Software Updates
Periodically check for and install software updates as recommended by Ingenico or your service provider. Keeping the software up-to-date ensures optimal performance, security, and access to new features.
5. Troubleshooting Common Issues
| Problem | Possible Cause | Solution |
|---|---|---|
| Device not powering on | Low battery; Power adapter issue | Connect to power adapter and charge. Ensure adapter is properly connected and outlet is functional. |
| Cannot connect to Wi-Fi | Incorrect password; Out of range; Network issue | Verify Wi-Fi password. Move closer to router. Restart router and terminal. |
| Card read error | Card damaged; Incorrect swipe/insert; Dirty reader | Try another card. Ensure correct insertion/swipe direction. Clean card reader slot. |
| Transaction declined | Insufficient funds; Bank issue; Network error | Advise customer to contact their bank. Check network connection. |
For persistent issues not resolved by the above steps, please contact your service provider or Ingenico support.
6. Technical Specifications
- Model: Ingenico Move/5000
- Connectivity: Wi-Fi, Bluetooth, 4G/LTE
- Security Certification: PCI-PTS 5.x
- Supported Payment Types: EMV Chip & PIN, Chip & Sign, Magnetic Stripe, NFC/Contactless
- Display: 3.5-inch Color Touchscreen
- Data Capture: Integrated Camera
- Manufacturer: Ingenico
- First Available: February 8, 2018
- UPC: 753951523745
- Hardware Interface: Bluetooth, PCI
- Data Link Protocol: Bluetooth
7. Warranty and Support
This Ingenico Move/5000 terminal is a refurbished unit. For specific warranty details and support options, please refer to your purchase agreement or contact your reseller, RefurbChoice. They can provide information regarding any applicable warranty period and service procedures.
For general product information and official Ingenico resources, you may visit the Ingenico website.
