HKBN provides broadband, telecom and digital security services, alongside smart home apps and connected devices that help households manage everyday technology.
HKBN is a Hong Kong telecommunications and technology services provider offering broadband, home Wi-Fi management, digital security and smart home applications.
Browse manuals for HKBN VPN, HKBN Smart and compatible connected devices, including routers, smart plugs, lamps and robot vacuums. Find help with installation, account activation, pairing and troubleshooting.
Some products are supplied by partner manufacturers. Check your model's guide for the correct setup instructions and warranty contact.
Selected manuals from manuals+ curated for this brand.
Common questions about manuals, registration, and support for this brand.
Browse the manuals in this category by service or model. HKBN's official broadband support page also provides technical documents and Wi-Fi and Home Gateway guides.
The supplied smart plug, lamp and robot vacuum guides specify 2.4GHz Wi-Fi for pairing. Follow your model's instructions; if both bands share a network name, the guides recommend temporarily disabling 5GHz during pairing.
The Android app guide says customers registered for HKBN Home receive an activation email with first-time login details. Sign in with those details, then set your profile, home location and new password.
Sign in to My HKBN PROTECT at https://ihome2.hkbn.net/fsecureuser, select HKBN VPN and choose Install HKBN VPN. Select the device and follow the installation instructions.
Check the product manual for its designated manufacturer or distributor. The supplied MOMAX guides direct warranty enquiries to MOMAX, while the SensePlus smart plug guide lists Maxisense IoTech. Warranty contacts vary by product.
The supplied guides list the customer service hotline as 128 100. The HKBN VPN guide also lists HKBNBroadband@hkbn.net for enquiries. You can find further contact options on HKBN's residential contact page.