Empire is a brand designation shared by leading manufacturers of gas fireplaces (Empire Comfort Systems), precision measuring tools (Empire Level), and audio equipment.
The brand name "Empire" represents several distinct manufacturing entities, each a leader in their respective industries. Most prominently on this site, it refers to Empire Comfort Systems, a heritage American manufacturer based in Belleville, Illinois, producing high-quality gas fireplaces, heaters, and hearth products since 1932.
The name also covers Empire Level, a division of Milwaukee Tool, known for their True Blue® vials and heavy-duty measuring tools, squares, and levels used in construction. Additionally, the Empire brand appears on Empire Scientific replacement batteries and Empire Ears high-end in-ear monitors. Please refer to your specific product model to identify the correct manufacturer for service and support.
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To calibrate common Empire digital levels, place the level on a flat surface, press the MODE and INSPECT buttons simultaneously until 'CAL' appears, then hold both buttons to initiate the sequence. Always refer to your specific model's manual for exact steps.
Sooting can occur if primary air openings are blocked by lint or dust, if logs are placed incorrectly, or if the venturi tube is distorted. Ensure the burner and air shutter are clean and free of debris.
For gas heaters and fireplaces, support is available at www.empirecomfort.com or by emailing info@empirecomfort.com. For service or repair questions, it is recommended to contact your local dealer.
Grasp the base of the cable by the port and gently pull outward while wiggling back and forth. Do not pull directly on the cable wire to avoid damage.