AQUAEL is a leading global manufacturer of aquarium equipment, offering innovative filters, heaters, lighting, and complete aquarium sets for hobbyists.
For nearly 40 years, AQUAEL has been manufacturing advanced equipment for aquarium and garden pond enthusiasts. Established in Poland, the company has grown into a global brand known for its innovative technological solutions and high-quality products. AQUAEL's extensive portfolio includes energy-efficient LED lighting, modern canister filters like the ULTRAMAX series, intelligent heaters such as the Ultra Heater and Flow Heater, and complete aquarium sets.
The company prides itself on developing eco-friendly products that ensure the well-being of aquatic life while providing convenience for the user. From novice fish keepers to professional aquascapers, AQUAEL provides reliable solutions designed to make aquarium maintenance easier and more enjoyable. Their products are manufactured in Europe, adhering to strict safety and quality standards.
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Check that the filter baskets are placed correctly and remove excess filter media. Ensure the distance from the filter cover to the water surface is correct (usually at least 10 cm below). Tilting the filter gently can help release trapped air.
If the heater overheats or runs dry, it may enter safety mode (indicated by blinking LEDs). To reset it, unplug the device from the power source, wait for it to cool down, and then plug it back in ensuring water is flowing through it.
Yes, the UV-C fluorescent lamp can be replaced. Disconnect the device from power and water circulation, remove the fitting cover, and replace the lamp with a compatible model as specified in your manual.
It is generally recommended to rinse filter sponges and media in water taken from the aquarium (during a water change) rather than tap water, to preserve beneficial bacteria. However, consult your specific model's manual for cleaning hoses and plastic parts.
Warranty claims are typically handled by the distributor or the manufacturer directly. You can contact AQUAEL service at service@aquael.com or via the contact form on their official website.