1. Getting Started
1.1 What's Included
- Anker Zolo Power Bank (20K, 22.5W, Built-In USB-C Cable)
- Welcome Guide
1.2 Initial Charge
Before first use, fully charge your Anker Zolo Power Bank. Connect the built-in USB-C cable or an external USB-C cable to a compatible wall charger (not included). The digital display will show the charging progress.
Image: The Anker Zolo Power Bank connected to a wall charger via its built-in USB-C cable, illustrating the recharging process. The left side of the image shows '20W Max Input'.
2. Operation
2.1 Charging Your Devices
Connect your device to the power bank using the built-in USB-C cable or an external USB-C cable. The power bank will automatically begin charging your device. The digital display on the power bank shows the remaining battery percentage.
Image: The Anker Zolo Power Bank connected to a smartphone, demonstrating device charging. The right side of the image shows '22.5W Max Output'.
2.2 Recharging the Power Bank
To recharge the power bank, connect its built-in USB-C cable or an external USB-C cable to a USB wall charger. The digital display will show the charging status.
2.3 Pass-Through Charging
The Anker Zolo Power Bank supports pass-through charging. This allows you to charge your phone while the power bank itself is being recharged. Connect the power bank to a wall charger, then connect your device to the power bank.
Image: An illustration of pass-through charging, where the power bank is connected to a wall outlet for recharging, and simultaneously connected to a smartphone for charging the phone.
2.4 Trickle Charging Mode
For charging low-power devices such as Bluetooth earbuds or smartwatches, activate trickle charging mode. Press the power button twice to enter this mode. A green indicator will appear on the digital display. Fast charging is not supported through the USB-C port or cable while trickle charging mode is active.
Image: A hand holding the Anker Zolo Power Bank, highlighting its interactive digital display which shows the battery percentage.
3. Maintenance
3.1 Cleaning
Wipe the power bank with a soft, dry cloth. Do not use corrosive cleaners or sprays.
3.2 Storage
Store the power bank in a cool, dry place away from direct sunlight and extreme temperatures. For long-term storage, charge the power bank to approximately 50% every three months to prolong battery life.
4. Troubleshooting
4.1 Power Bank Not Charging
- Ensure the charging cable is securely connected to both the power bank and the wall charger.
- Verify that the wall charger is functioning correctly and connected to a live power outlet.
- Try using a different USB-C cable and wall charger.
4.2 Device Not Charging from Power Bank
- Ensure your device is properly connected to the power bank.
- Check if the power bank has sufficient charge.
- Try using a different charging cable for your device.
- If charging a low-power device, ensure trickle charging mode is activated.
4.3 Slow Charging
- Ensure both the power bank and your device support fast charging.
- Use a compatible fast-charging wall adapter when recharging the power bank.
- Check if the cables used are rated for fast charging.
5. Specifications
| Feature | Detail |
|---|---|
| Model Number | A110E |
| Capacity | 20,000mAh |
| Max Output | 22.5W |
| Input | Up to 20W Max (via USB-C) |
| Built-in Cable | USB-C (7-inch, designed for 10,000 bend cycles) |
| Dimensions | 14.09 x 7.17 x 2.77 cm (5.55 x 2.82 x 1.09 inches) |
| Weight | 450 g (13.8 oz) |
| Number of Ports | 3 (1 built-in USB-C, 1 USB-C port, 1 USB-A port) |
| Safety Features | ActiveShield 3.0 (temperature monitoring 6,000,000+ times per day) |
Image: The Anker Zolo Power Bank displayed next to a smartphone, illustrating its compact size and dimensions (5.55 in x 2.82 in x 1.09 in) and weight (13.8 oz).
Image: Graphic illustrating ActiveShield 3.0 technology, which monitors temperature over 6,000,000 times per day for enhanced safety.
6. Warranty and Customer Support
6.1 Warranty Information
This Anker Zolo Power Bank comes with an 18-month warranty from the date of purchase. Please retain your proof of purchase for warranty claims.
6.2 Customer Support
For technical assistance, troubleshooting, or warranty inquiries, please contact Anker customer support through their official website or the contact information provided in your welcome guide.
You can also visit the Anker Store on Amazon for more product information and support resources.
