1. Introduction
Thank you for choosing the DREAME H12 Pro FlexReach Wet & Dry Vacuum Cleaner. This appliance is designed to simplify your cleaning routine by combining powerful vacuuming and effective wet mopping in one device. Its advanced features, such as the 180° flat design, 90°C hot air drying, and TangleCut scraper, ensure a thorough and convenient cleaning experience. Please read this manual carefully before use to ensure proper operation, maintenance, and to maximize the lifespan of your product.
2. Package Contents
Verify that all items listed below are included in your package. If any items are missing or damaged, please contact customer support.
Image: All components included in the DREAME H12 Pro FlexReach package.
- Main Body x1
- Handle x1
- Charging Base x1
- Replacement Roller Brush x1
- Replacement Filter x1
- Cleaning Brush x1
- Cleaning Solution (500 ml) x1
3. Setup
3.1 Assembly
- Attach the Handle: Insert the handle into the main body until it clicks securely into place.
- Place on Charging Base: Position the charging base in a convenient location near a power outlet. Ensure the area is dry and stable. Place the assembled vacuum cleaner onto the charging base.
3.2 Initial Charging
Before first use, fully charge the vacuum cleaner. The LED display will indicate the charging status. A full charge typically takes several hours.
3.3 Filling the Clean Water Tank
- Remove the clean water tank from the main body.
- Open the tank cap and fill with clean tap water. For enhanced cleaning, add the recommended DREAME cleaning solution (provided) according to the instructions on the solution bottle. Do not use other cleaning solutions as they may damage the appliance or cause excessive foam.
- Close the tank cap securely and reattach the clean water tank to the main body.
4. Operating Instructions
4.1 Power On/Off
Press the power button on the handle to turn the vacuum cleaner on or off. The device will start in its default cleaning mode.
4.2 Cleaning Modes
The DREAME H12 Pro FlexReach features intelligent dirt detection. It automatically adjusts suction power and water output based on the level of dirt detected on the floor.
Image: The vacuum cleaner's display showing different dirt levels (light, medium, heavy) and adjusting cleaning intensity.
4.3 180° Flat Design
The vacuum cleaner's main body can lay flat at a 180° angle, allowing you to clean under low furniture and in tight spaces as narrow as 14 cm. The dirty water tank is designed to prevent spills and protect the motor even when the device is fully reclined.
Image: The DREAME H12 Pro FlexReach lying flat to clean under a cabinet, demonstrating its 180° design.
4.4 Continuous Clean Water System
The innovative self-cleaning roller brush is continuously refreshed with clean water during operation, ensuring that you are always cleaning with fresh water and not spreading dirty water around your floors.
Image: Diagram illustrating the clean water system, showing fresh water rinsing the brush and dirty water being suctioned away.
4.5 Dual-Sided Edge Cleaning
The roller brush extends to both edges of the cleaning head, allowing for thorough cleaning along baseboards and into corners, leaving no uncovered areas.
Image: The vacuum cleaner cleaning close to a wall, highlighting its dual-sided edge cleaning capability.
4.6 Powerful Suction
With an impressive 18,000 Pa suction power, the H12 Pro FlexReach effectively handles both wet and dry messes, from spilled liquids to crumbs and dust.
Image: The vacuum cleaner cleaning a large wet and dry spill on a wooden floor, demonstrating its powerful suction.
4.7 LED Display and Voice Prompts
The integrated LED display provides essential information at a glance, such as battery level, cleaning mode, and dirt detection. Intelligent voice prompts guide you through operations and alerts, optimizing your cleaning in real-time.
Image: Close-up of the vacuum cleaner's LED display showing battery percentage and cleaning indicators.
4.8 Runtime
The DREAME H12 Pro FlexReach offers up to 50 minutes of continuous cleaning on a single charge, allowing you to clean large areas (up to 300 m²) without interruption.
Image: A person cleaning a large living room with the DREAME H12 Pro FlexReach, illustrating its extended runtime.
5. Maintenance
Regular maintenance ensures optimal performance and extends the life of your DREAME H12 Pro FlexReach.
5.1 Self-Cleaning Cycle
After each cleaning session, place the vacuum cleaner on its charging base and press the self-clean button. The device will automatically clean its roller brush and internal pipes.
Image: The vacuum cleaner undergoing an automatic self-cleaning cycle on its charging base.
5.2 90°C Hot Air Drying
Following the self-cleaning cycle, the roller brush is dried with 90°C hot air for 5 minutes. This process prevents odors, inhibits bacterial growth, and ensures the brush is fresh and fluffy for the next use.
Image: Illustration of the hot air drying process for the roller brush on the charging base.
5.3 TangleCut Scraper
The innovative TangleCut flexible scraper effectively captures and cuts hair tangles during the washing process, preventing blockages and minimizing the need for manual hair removal from the roller brush.
Image: Close-up view of the TangleCut scraper mechanism, showing how it cuts tangled hair from the roller brush.
5.4 Emptying the Dirty Water Tank
After each use or when the dirty water tank is full, remove it from the main body and empty its contents. Rinse the tank thoroughly with clean water. Always remove the filter before emptying and cleaning the dirty water tank to prevent it from getting wet unnecessarily.
5.5 Cleaning the Roller Brush and Filter
Even with self-cleaning, it is recommended to periodically remove and manually clean the roller brush and filter. Use the provided cleaning brush to remove any stubborn debris. Allow both to air dry completely before reinserting them into the vacuum cleaner.
6. Troubleshooting
If you encounter issues with your DREAME H12 Pro FlexReach, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Vacuum cleaner does not power on. | Low battery; improper assembly. | Charge the battery fully. Ensure the handle is securely attached. |
| Poor suction or cleaning performance. | Dirty water tank full; clean water tank empty; clogged roller brush/filter; foreign object in suction path. | Empty and clean the dirty water tank. Refill the clean water tank. Clean the roller brush and filter. Check for and remove any blockages. |
| Unpleasant odor from the device. | Dirty water tank not cleaned; roller brush not dried properly. | Empty and thoroughly clean the dirty water tank. Ensure the self-cleaning and hot air drying cycles are completed after each use. Manually clean and dry the roller brush if necessary. |
| Roller brush not spinning. | Hair tangles; foreign object obstruction; brush not installed correctly. | Check for and remove any hair tangles or obstructions. Ensure the roller brush is correctly installed. |
| Water leakage. | Water tanks not properly sealed; device lifted while operating. | Ensure both clean and dirty water tanks are securely closed and correctly installed. Do not lift the device while it is operating. |
If the problem persists after attempting these solutions, please contact DREAME customer support.
7. Specifications
| Feature | Detail |
|---|---|
| Brand | DREAME |
| Model | H12 Pro FlexReach (HHR44A) |
| Color | Black |
| Product Dimensions | 27.5 x 6.6 x 110.3 cm |
| Item Weight | 11.45 kg |
| Clean Water Tank Capacity | 780 Milliliters |
| Noise Level | 76 Decibels |
| Runtime | Up to 50 minutes |
| Special Features | High power, 180° flat design, Self-cleaning, Hot air drying, TangleCut scraper |
| Filter Type | Cloth |
| Recommended Surfaces | Hard floors |
| Power Source | Battery Powered |
8. Warranty and Support
Your DREAME H12 Pro FlexReach Wet & Dry Vacuum Cleaner comes with a standard manufacturer's warranty. Please refer to the warranty card included in your package for specific terms and conditions, including warranty period and coverage details.
For technical support, troubleshooting assistance, or to inquire about replacement parts, please contact DREAME customer service. Contact information can typically be found on the official DREAME website or on your product packaging.
When contacting support, please have your product model number (H12 Pro FlexReach) and purchase information readily available.
