Dreame H12 Pro FlexReach Wet and Dry Vacuum Cleaner

Important Safety Instructions

Please read this manual carefully before use and retain it for future reference. Basic precautions should always be followed when using an electrical appliance.

WARNING: To reduce the risk of fire, electric shock, or injury:

Usage Restrictions

• Not for use by children under 8 years old or persons with physical, sensory, or intellectual deficiencies without supervision.
• Keep plastic film away from children to avoid suffocation.
• Use indoors only on non-carpeted floors (vinyl, tile, sealed wood). Avoid running over loose objects or rug edges.
• Use only as described and with manufacturer-recommended attachments.
• Do not expose to fire or excessive temperature.
• Do not use in extreme temperatures (below 5°C/41°F or above 40°C/104°F). Charge between 5°C/41°F and 40°C/104°F.
• Do not immerse in liquid.
• Do not pick up flammable or combustible liquids (e.g., gasoline).
• Keep openings clear of dust, lint, hair, or anything that may inhibit airflow.
• Do not pick up toxic materials (e.g., chlorine bleach, ammonia) or hard/sharp objects (e.g., glass, nails).
• Do not use in enclosed spaces with flammable vapors or explosive/toxic vapors. Do not pick up burning or smoking items.
• Always use with filters in place.
• Keep hair, loose clothing, fingers, and body parts away from moving parts and openings.
• Keep ground cables away from the appliance.
• Use extra care when cleaning on stairs.

Maintenance and Storage

• Prevent unintentional starting: ensure the switch is OFF before handling.
• Place on a horizontal surface; do not store where it may freeze.
• Switch off and unplug before cleaning, maintenance, or servicing.
• Do not use damaged or modified appliances.
• Do not modify or attempt to repair except as indicated.
• Do not use with damaged attachments. Have damaged items repaired by an authorized service center.
• Servicing must be performed by qualified personnel using identical replacement parts.
• Replace damaged power cords by the manufacturer or authorized agents.

Battery and Charging

• Use only the provided HCBAB charging base.
• Follow charging instructions and do not charge outside the specified temperature range.
• Charging base has a drying function for the brush.
• Keep charging base cable away from heated surfaces. Do not handle plug or appliance with wet hands.
• Grasp plug, not cable, to unplug.
• Do not pull or carry charging base by cable, use cable as handle, close door on cable, or pull cable around sharp edges.
• Use only rechargeable batteries; failure to do so may cause lithium-ion battery to catch fire.
• Battery replacement only by qualified technicians.
• Dispose of lithium-ion battery according to local laws and regulations, protecting the environment.

Symbols

• Class II Equipment: [Double square symbol]
• Time-lag miniature fuse-link: T 3.15A
• For indoor use only: ?
• Read operator's manual: ?
• Caution: Hot Surface: ?
• WEEE Information: [Recycling symbol] ♻️

Product Overview

Vacuum Components

The vacuum cleaner consists of the following parts:

• 1. Self-Cleaning Button: Initiates self-cleaning.
• 2. Mode Switch: Cycles through cleaning modes.
• 3. Power Switch: Turns the appliance on/off.
• 4. Display Screen: Shows operational status and error messages.
• 5. Used Water Tank Handle: For removing the used water tank.
• 6. Used Water Tank: Collects dirty water.
• 7. Roller Brush Cover: Protects the roller brush.
• 8. Roller Brush: Cleans the floor.
• 9. Roller Brush Handle: For removing/installing the roller brush.
• 10. Clean Water Tank: Holds clean water for mopping.
• 11. Clean Water Tank Handle: For removing/installing the clean water tank.
• 12. Voice Prompt Button: Activates voice prompts or switches languages (press briefly for volume, press and hold for 3 seconds for language).
• 13. Omnidirectional Wheel: Allows for easy maneuverability.

Diagram Description: A line drawing shows the vacuum cleaner with numbered callouts pointing to each component.

Charging Base Components

The charging base includes:

• 1. Air-Drying Outlet: For drying the roller brush.
• 2. Accessory Storage Slot: For storing accessories.
• 3. Charging Contacts: Connects to the vacuum for charging.
• 4. Power Cord: Connects the base to the power source.

Diagram Description: A line drawing shows the charging base with numbered callouts.

Display Screen

The display screen shows various indicators:

• 1. Turbo Mode: High suction and water flow.
• 2. Smart Mode: Auto-adjusts suction and water based on dirt level.
• 3. Drying Mode: Activates drying function.
• 4. Charging Indicator: Shows charging status (Orange: <20%, Off: >20%).
• 5. Error Messages: Indicates issues like insufficient clean water, full used water tank, clogged tube, stuck roller brush, or dirty brush/tube.
• 6. Dust Concentration & Self-Cleaning/Drying Progress: Shows cleaning status.
• 7. Self-Cleaning Mode: Icon for self-cleaning.
• 8. Battery Indicator: Shows battery level (Solid Orange: <20%, Off: >20%).
• 9. Suction Mode: Standard suction mode.
• 10. Quiet Mode: Low noise, moderate suction.

Diagram Description: A circular display screen graphic with icons representing different modes, battery status, and error indicators, with numbered callouts.

Installation

Install the Handle

Insert the handle vertically into the slot on top of the appliance until it clicks into place.

Diagram Description: Two illustrations showing the handle being inserted into the top of the vacuum body until a click is heard. A note indicates how to disassemble by inserting an object into a hole to release contacts.

Charging

1. Place the charging base against a wall on level ground and connect it to a power source. Charge fully before first use.
2. Place the appliance on the charging base. Charging is complete when the display shows 100%.

Charging/Low Battery Indicator

• Orange Breathing: Battery level ≤ 20% (charging).
• Green Breathing: Battery level > 20% (charging).
• Solid Green: Fully charged.

Diagram Description: An illustration shows the vacuum cleaner placed on its charging base, connected to a power outlet.

Notes:

• The appliance enters sleep mode after 10 minutes of inactivity when fully charged. Restart to use again.
• To prolong battery life, it cools down for approximately 1 hour after prolonged use before recharging.

How to Use

Switch Modes

Press the [Mode Switch Button] to cycle through modes:

• Turbo Mode: Maximum suction and water flow for tough stains on hard floors.
• Smart Mode: Automatically detects dirt level and adjusts suction/water flow.
• Quiet Mode: Moderate suction at a low noise level.
• Suction Mode: Dry vacuuming only, no water dispensing.

Start Cleaning

Gently step on the brush cover, recline the appliance backward, and press the [Power Switch Button] to start cleaning. Use the [Mode Switch Button] to change modes.

Diagram Description: An illustration shows the user stepping on the brush cover and reclining the vacuum to start cleaning.

Notes:

• Do not vacuum foamy liquids.
• If the appliance is upright during operation, the current task is suspended.
• Suitable only for hard surfaces (wood floors, marble, tiles).
• Press the brush against the floor during use.
• Do not lift or move the appliance while operating to prevent dirty water from flowing back into the motor.

Fill the Clean Water Tank

Remove the clean water tank, open the cover, fill with clean water, and re-install until it clicks.

Diagram Description: Illustrations show the clean water tank being removed, opened, filled, and re-installed.

Empty the Used Water Tank

Pull the handle to remove the used water tank, remove the cover, pour out dirty water, and re-install the tank until it clicks.

Diagram Description: Illustrations show the used water tank being removed, opened, emptied, and re-installed.

Self-Cleaning and Drying

Self-Cleaning Mode

1. After cleaning, return the appliance to the base with a filled clean water tank.
2. Briefly press the [Self-Cleaning Button] on the handle to start/stop self-cleaning. Follow voice prompts to switch to drying mode.
3. After self-cleaning, the appliance automatically enters drying mode. Promptly empty the used water tank. Press the [Self-Cleaning Button] to exit drying mode.

Drying Mode

1. Press and hold the [Self-Cleaning Button] for 3 seconds to activate drying mode.
2. The appliance charges once drying is complete.

Diagram Description: An illustration shows the vacuum on the charging base, indicating the self-cleaning process.

Note: Self-cleaning requires the appliance to be charging and have a battery level above 20%.

Care & Maintenance

Tips

• Turn off the appliance before maintenance. Avoid accidental power button presses.
• Replace parts with manufacturer-approved ones.
• For extended storage, fully charge, disconnect power, and store in a cool, dry place away from direct sunlight. Recharge at least every 3 months to prevent battery over-discharge.

Clean the Used Water Tank

Follow these steps to clean the used water tank:

1. Pull the handle to remove the used water tank.
2. Remove the filter from the tank cover. Lift the cover and pour out the used water.
3. Rinse the tank and cover with clean water. Use the provided brush to scrub the inner walls.
4. Re-install the filter and cover, then re-install the used water tank until it clicks.

Diagram Description: A series of illustrations show the steps for removing, cleaning, and re-installing the used water tank and its filter.

Notes:

• If the filter is dirty, rinse with clean water and dry completely before use.
• Replace the filter every 3 to 6 months.

Clean the Tube and the Dirt Sensor

Remove the used water tank and gently wipe the tube and dirt sensor with a damp cloth.

Diagram Description: An illustration shows the vacuum cleaner with the used water tank removed, and a hand wiping the tube and dirt sensor with a cloth.

Note: Do not rinse the tube or dirt sensor with water.

Clean the Brush Assembly

Follow these steps to clean the brush assembly:

1. Pull the handle to remove the roller brush.
2. Use the provided cleaning brush to clean the roller brush, then rinse with clean water and dry completely.
3. Replace the roller brush every 3-6 months. Remove the handle to replace it with a new brush and press firmly.
4. Use a coin to turn the locking knobs on the roller brush cover to detach it.
5. Wipe the suction inlet with a dry or damp cloth. Do not rinse with water.
6. Re-install the roller brush and handle until it clicks.

Diagram Description: A series of illustrations show the steps for removing, cleaning, and re-installing the roller brush and its cover.

Troubleshooting

If the appliance stops working due to an error, refer to the table below. Contact customer service if the problem persists.

Error Prompts and Solutions

Specifications

Vacuum

Charging Base

* Rated input power measured during a representative cycle for drying mode.

* Appliance enters standby mode with 0.49 W power consumption after 10 minutes of full charge.

Battery Disposal and Removal

The built-in lithium-ion battery contains environmentally hazardous substances. Ensure removal by qualified technicians and disposal at an appropriate recycling facility.

• Battery must be removed before scrapping the appliance.
• Disconnect appliance from power supply before battery removal.
• Dispose of the battery safely.

CAUTION:

• Before removing the battery, disconnect power and discharge it as much as possible.
• Discard unused batteries at an appropriate recycling facility.
• Avoid high temperatures to prevent explosion risk.
• In abusive conditions, battery may leak liquid. If contact occurs, rinse with water and seek medical assistance.

Removal Guide

1. Use tools to remove the display screen.
2. Use tools to remove screws securing the battery pack cover, then pry open the cover.
3. Unplug terminals connecting the battery to the mainboard, then remove the battery.