Introduction
The eufy FamiLock S3 Max is an advanced 3-in-1 smart lock system designed for enhanced home security and convenience. It integrates palm vein recognition, a 2K HDR camera, and a doorbell into a single unit. This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your FamiLock S3 Max.
Image: The eufy FamiLock S3 Max, displaying its sleek exterior unit with keypad and camera, and the interior unit with a video screen.
Key Features
- Palm Vein Unlocking: Utilizes cutting-edge palm vein recognition for secure, forgery-proof access with 99.9% accuracy in approximately 0.6 seconds. Palm vein data is stored securely on the device for privacy.
- Integrated 2K HD Camera & Doorbell: Features an f/1.6 lens for clear visibility, a 150° Head-to-Toe wide-angle view to eliminate blind spots, and real-time visitor alerts.
- Rear Lock Video Screen: Allows users to check the front door status directly from the inside unit without needing a smartphone app, ideal for all family members.
- Dual Power Supply System: Includes a rechargeable battery providing up to 4 months of functionality, supplemented by 4 AAA batteries for an additional month of essential operation during power outages.
- Seamless Home Automation: Integrates with the eufy Ecosystem and HomeBase 3 for advanced AI security features. Supports Matter for compatibility with Apple Home, Google Home, Alexa, and SmartThings.
Image: A user's hand positioned over the FamiLock S3 Max for palm vein scanning, highlighting the recognition accuracy and speed.
Image: An illustration detailing the FamiLock S3 Max's components: Palm Vein Unlocking, 2K Camera with Head-to-Toe View, and Doorbell.
Image: A child viewing the integrated video screen on the interior side of the FamiLock S3 Max, demonstrating its ease of use for all ages.
Image: A transparent view of the FamiLock S3 Max's battery compartment, showing the 15,000mAh rechargeable battery and four AAA backup batteries.
Setup
1. Compatibility Check
Before installation, ensure your door meets the compatibility requirements for the eufy FamiLock S3 Max. It is compatible with most standard US and Canadian deadbolts and installs without drilling in as little as 15 minutes.
- Cross Bore Diameter: 1½" - 2⅛" (38mm - 54mm)
- Door Thickness: 1⅜" - 2⅛" (35mm - 55mm)
- Backset Distance: 2⅜" / 2¾" (60mm / 70mm)
Image: A visual guide illustrating the required door dimensions (cross bore, thickness, backset) for proper installation of the FamiLock S3 Max.
2. Installation
Follow the detailed instructions provided in the quick start guide included with your product for physical installation. Ensure all components are securely fastened.
3. App Download and Pairing
Download the eufy Security app from your device's app store. Follow the in-app instructions to pair your FamiLock S3 Max with your smartphone and connect it to your home Wi-Fi network. This step is crucial for accessing all smart features and receiving notifications.
Operating the FamiLock S3 Max
Unlocking Methods
- Palm Vein Recognition: Place your palm over the sensor on the exterior unit. The unique vein patterns will be scanned for quick and secure unlocking. Ensure your palm is clean and dry for optimal recognition.
- Keypad Entry: Enter your personalized passcode on the illuminated keypad.
- Physical Key: Use the provided physical keys as a traditional backup unlocking method.
- eufy Security App Control: Unlock or lock your door remotely using the eufy Security app on your smartphone.
- Voice Control: Integrate with compatible smart home platforms (Apple Home, Google Home, Alexa, SmartThings) to use voice commands for locking and unlocking.
Image: A collage demonstrating the multiple access options for the FamiLock S3 Max, including palm vein, passcode, app control, voice control, and physical key.
Rear Lock Video Screen Usage
The interior unit features a video screen that displays the live feed from the outdoor camera. This allows you to see who is at your door without opening it or using your phone. Simply look at the screen to view visitors or check your doorstep.
Real-Time Notifications
Receive instant alerts on your smartphone for visitor detection, motion events, and lock status changes. The eufy Security app allows you to manage users, view access history, and set temporary passcodes.
Image: A person holding a smartphone showing the eufy Security app interface, highlighting real-time notifications and lock management features.
Maintenance
Battery Management
The FamiLock S3 Max is powered by a rechargeable battery. When the battery level is low, you will receive notifications via the app and on the device. Recharge the main battery as needed. The 4 AAA batteries provide emergency backup power, ensuring continued essential functionality.
Image: A visual representation of the FamiLock S3 Max's PowerDuo™ technology, illustrating the 15,000 mAh rechargeable battery and the 4 AAA backup batteries for uninterrupted access.
Emergency Power Port
In case of complete power depletion, a USB-C emergency power port is available on the exterior unit. Connect a portable power bank to temporarily power the lock and gain access.
Image: A detailed view of the USB-C emergency power port on the FamiLock S3 Max, designed for secure backup power during outages.
Cleaning and Care
Wipe the exterior and interior units with a soft, damp cloth. Avoid using abrasive cleaners or solvents that could damage the finish or electronic components. Keep the palm vein sensor clean for optimal performance.
Troubleshooting
Palm Vein Recognition Issues
- Recognition Failure: Ensure your palm is clean and dry. Position your palm correctly over the sensor, maintaining a consistent distance (10-25cm). Cold or humid conditions may affect performance; wipe the scanner if fog forms.
- Inconsistent Recognition: Re-register your palm if issues persist. For children or individuals with smaller palms, slight adjustments to distance may be necessary.
Connectivity Problems
- Lock Appears Offline: Check your home Wi-Fi connection. Ensure the lock is within range of your Wi-Fi router. Restarting your router or the lock may resolve temporary issues.
- Delayed Notifications: Verify your internet connection speed. Ensure the eufy Security app has necessary permissions on your smartphone to receive real-time alerts.
General Issues
- Battery Drains Quickly: Check for excessive usage or environmental factors (extreme temperatures). Ensure the rechargeable battery is fully charged.
- Physical Key Not Working: Ensure the key is fully inserted and turned correctly. Do not force the key.
For further assistance, refer to the comprehensive troubleshooting guide within the eufy Security app or contact eufy customer support.
Specifications
| Feature | Detail |
|---|---|
| Brand | eufy Security |
| Model Name | E85V0JY1 |
| Lock Type | Biometric, Deadbolt, Video Door Lock, Video Doorbell |
| Special Features | 2K Full HD Head-to-toe View, Dual Power System, PIR+Radar Motion Detect, Wave to unlock with Palm, Works with Smart Home Platforms |
| Dimensions (L x W x H) | 3.07 x 1.22 x 7.87 inches |
| Material | Aluminum |
| Item Weight | 5.5 pounds (2.5 Kilograms) |
| Color | Black |
| Power Source | Rechargeable Battery (15,000 mAh) & 4 AAA Batteries (included) |
| Connectivity Protocol | Wi-Fi |
| Controller Type | Amazon Alexa, Android, Apple HomeKit, SmartThings, iOS |
| Control Method | Gesture, Remote, Touch, Voice |
| Security Standard | ANSI/BHMA Grade 1 Certified |
| Operating Temperature | -22°F to 158°F (-30°C to 70°C) for front lock |
Image: A chart illustrating the ANSI/BHMA Grade 1 certification, highlighting the FamiLock S3 Max's top-tier security and durability test results.
Image: The FamiLock S3 Max depicted in a cold, snowy setting, emphasizing its durable design and IP65 waterproof rating for reliable performance in various temperatures.
Warranty and Support
eufy Security products come with a limited warranty. For specific warranty details, please refer to the warranty card included with your product or visit the official eufy Security website. For technical support, product inquiries, or service requests, please contact eufy customer support through the eufy Security app or their official support channels.
You can find more information and support resources by visiting the eufy Security Store on Amazon.
