Ajax Hub 2 Plus User Manual

Introduction

Ajax Hub 2 Plus is the central device in the Ajax security system, which controls the operation of all connected devices and interacts with the user and the security company. Additional devices for your security system are purchased separately. The hub reports the opening of doors, breaking of windows, threat of fire or flood, and automates routine actions using scenarios. It can be used with your old, third-party wired detectors that you already have installed to give new life to your system with the combination of a Hub 2 Plus and an Ajax MultiTransmitter. If outsiders enter the secured space, Hub 2 Plus will send photos from MotionCam / MotionCam Outdoor motion detectors and notify a security company patrol. Hub 2 Plus needs Internet access to connect to the Ajax Cloud service. The central unit is connected to the Internet via Ethernet, Wi-Fi, and has two SIM card slots (2G/3G/4G). Connecting to Ajax Cloud is necessary for configuring and managing the system through Ajax apps, transmitting notifications about alarms and events, as well as for updating OS Malevich. All data on Ajax Cloud is stored under multilevel protection, information is exchanged with the hub via an encrypted channel. Ajax technology is an optimal solution for both commercial and residential premises.

Image: The Ajax Hub 2 Plus device shown alongside a smartphone displaying the Ajax security system's mobile application interface, indicating system status and room monitoring.

Key Features

• Triple Communication Channels: Wi-Fi, Ethernet, and dual SIM (LTE/4G purchased separately) for always-on connectivity.
• Device Support: Supports up to 200 devices and delivers photo confirmations of alarms to users and alarm monitoring companies in just 9 seconds.
• Instant Notifications: Push alerts, SMS, and calls via the Ajax app.
• Smart Automation: Enables custom security scenarios for lights, locks, and smart devices through Ajax Relay and other Ajax automation devices.
• Advanced Protection: Detects jamming, interference, and unauthorized access. Enterprise-grade encryption. Ajax is a secure Level G2 security system.
• Extended Battery Backup: Operates for up to 15 hours during power outages.
• Design: Sleek White Design – Minimalist and modern aesthetic for any environment, commercial or residential.
• Range: Incredible range of 6,561 ft using encrypted Jeweller radio protocol on 1 Hub and up to 35 KM2 using Rex2 range extender.
• User Management: Supports up to 200 users in the Ajax app. Each user can be assigned a variety of access rights and privileges.

Image: An illustration highlighting the Ajax Hub 2 Plus's capabilities for system expansion, including enterprise-grade encryption, advanced anti-jamming, and support for motion, leak, smoke/CO, and CCTV devices.

Setup and Installation

The Ajax Hub 2 Plus is designed for easy setup. The package includes the hub, an installation kit, a user manual, an Ethernet cord, and a power cable. For detailed instructions, refer to the included user manual or the official Ajax website.

Connectivity

The hub requires Internet access to connect to the Ajax Cloud service. It supports multiple connection methods:

• Ethernet: Connect the provided Ethernet cable to the hub and your router.
• Wi-Fi: Configure Wi-Fi settings through the Ajax app after initial setup.
• Dual SIM (2G/3G/4G): Insert two SIM cards (purchased separately) for cellular backup connectivity.

Image: A visual representation of the Ajax Hub 2 Plus highlighting its easy app control, 15-hour backup battery, and four connection channels: Wi-Fi, Ethernet, and two SIM card slots.

Physical Installation

The hub can be installed using screw-in methods or self-adhesive options. Ensure the hub is placed in a central location for optimal signal range to all connected devices.

Operating the System

The Ajax Hub 2 Plus is managed primarily through the Ajax mobile application. This app allows for configuration, monitoring, and control of all connected devices.

Ajax App Control

Download the Ajax app from Google Play or the App Store. The app provides real-time notifications, allows arming/disarming the system, and managing connected devices and users.

Image: The Ajax Hub 2 Plus shown with various detection modules (leak, motion, CCTV) and a smartphone displaying the Ajax app, illustrating how the hub controls all connected security devices.

Alarm and Event Notifications

The system sends instant notifications via push alerts, SMS, and calls in case of alarms (e.g., door opening, window breaking, fire, flood). If MotionCam detectors are used, the hub can send photo confirmations of alarms to users and monitoring companies.

Image: A MotionCam detector and a smartphone screen showing an instant photo verification notification from the Ajax Hub, displaying an image captured during an alarm event.

Automation Scenarios

Utilize the smart automation features to create custom scenarios for lights, locks, and other smart devices using Ajax Relay and other automation devices.

Maintenance

The Ajax Hub 2 Plus is designed for low maintenance. Regular checks include:

• Power Supply: Ensure the hub is connected to a stable power source. The internal battery provides up to 15 hours of backup during power outages.
• Connectivity: Verify that all communication channels (Ethernet, Wi-Fi, SIM cards) are active and providing reliable internet access to the Ajax Cloud service.
• Software Updates: OS Malevich updates are delivered automatically via Ajax Cloud. Ensure your hub is connected to the internet to receive these updates.
• Cleaning: Gently wipe the exterior of the hub with a soft, dry cloth. Do not use abrasive cleaners or liquids.

Troubleshooting

This section provides general guidance for common issues. For specific problems, consult the detailed user manual or Ajax support.

Connection Issues

• No Internet Connection: Check Ethernet cable connection, Wi-Fi network status, and SIM card activation/signal strength.
• Hub Offline in App: Ensure the hub has power and internet access. Restart the hub if necessary.

Device Communication

The system is resistant to jamming and interference. It detects connection loss with devices within 60 seconds.

Image: The Ajax Hub 2 Plus mounted on a wall, illustrating its tamper-proof design and ability to detect device polling from 12 seconds and connection loss with the hub in 60 seconds, indicating resistance to sabotage.

Integrating Old Wired Detectors

The Hub 2 Plus can integrate with old, third-party wired detectors using an Ajax MultiTransmitter (sold separately), allowing you to upgrade your existing system without replacing all components.

Image: A diagram showing how the Ajax Hub 2 Plus and a MultiTransmitter can connect to and utilize existing wired detectors, allowing users to renovate rather than replace their old security systems.

Specifications

Warranty and Support

For warranty information and technical support, please refer to the official Ajax website or the contact details provided in the product packaging. Ajax Systems products are sold in over 130 countries and are trusted by professionals.

Image: A graphic displaying various awards received by Ajax Systems, including European Excellence Awards, Red Dot, ESX Innovation Awards, and PSI Premier Awards, alongside a Trustpilot rating of 4.7 stars based on 9,825 reviews.

Important Notes

• Additional devices for your security system are purchased separately.
• LTE/4G SIM cards are purchased separately.
• MotionCam / MotionCam Outdoor motion detectors are sold separately.
• Ajax MultiTransmitter is sold separately.

Official Product Videos

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