Ajax Hub 2 User Manual

Introduction

Ajax is a wireless security system that protects against intrusions, fires, and floods, and allows users to control electrical appliances directly from a mobile app. The system responds immediately to threats, informing you and the security company about any incident. It is designed for indoor use.

Hub 2 is an intelligent security system control panel that supports detectors with visual alarm verification, developed exclusively for indoor use. As a key element of the security system, Hub 2 controls the operation of Ajax devices and, in the event of a threat, communicates alarm signals immediately, informing the owner and the central monitoring station of incidents.

Hub 2 requires Internet access to communicate with the cloud server, Ajax Cloud, for configuration and control from anywhere in the world, transferring event notifications, and updating software. Personal data and system operation logs are stored under multilevel protection, and information exchange with Hub 2 is carried out via an encrypted channel on a 24-hour basis.

Communicating with Ajax Cloud, the system can use the Ethernet connection and GSM network (two 2G SIM cards). Using all these communication channels ensures more reliable communication between the hub and Ajax Cloud.

Hub 2 can be controlled via the app for iOS, Android, macOS, or Windows. The app allows prompt response to any notifications from the security system. Users can customize notifications in the hub settings, choosing between push notifications, SMS, or calls. If the Ajax system is connected to a central monitoring station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.

Use scenarios to automate the security system and reduce routine actions. Adjust the security schedule, program automation device actions (Relay, WallSwitch, or Socket) in response to an alarm, button press, or by schedule. A scenario can be created remotely in the Ajax app.

Learn more about creating and configuring a scenario in the Ajax security system.

Purchase the intelligent security control panel Hub 2.

Functional Elements

Diagram showing the Ajax Hub 2 control panel with numbered functional elements.

1. LED logo
2. SmartBracket attachment panel (the perforated part is required for actuating the tamper in case of any attempt to dismantle the hub)
3. Socket for the power supply cable
4. Socket for the Ethernet cable
5. Slot for the micro SIM
6. Slot for the micro SIM
7. [QR code]
8. Tamper button
9. Power button

Operational Principles

The hub collects information regarding the operation of connected devices in an encrypted form, analyzes the data, and in case of an alarm, informs the system owner of the danger in less than a second and communicates the alarm directly to the security company's central monitoring station.

To communicate with devices, monitor their operation, and respond quickly to threats, Hub 2 uses Jeweller radio technology. For visual data transmission, Hub 2 uses Wings, a high-speed radio protocol based on Jeweller technology. Wings also uses a dedicated antenna to improve channel reliability.

LED Indication

Diagram of the Ajax Hub 2 with its LED logo, indicating the status light.

The LED logo can light up red, white, or green depending on the device's status.

Ajax Account

Hub 2 can be controlled via the app for iOS, Android, macOS, or Windows.

To configure the system, install the Ajax app and create an Ajax account. For managing one or several hubs, the Ajax Security System app is recommended. For managing over one hundred hubs, Ajax PRO: Tool for Engineers (iOS/Android) or Ajax PRO Desktop (Windows/macOS) is recommended. You will need to confirm your email address and phone number. Note that you can use your phone number and email address to create only one Ajax account; multiple hubs can be added to a single account.

An account with information regarding the added hubs is uploaded to the cloud-based Ajax Cloud service in an encrypted form.

Security Requirements

While installing and using the hub, follow general electrical safety regulations for electrical appliances and regulatory legal acts on electrical safety. It is strictly prohibited to disassemble the device under voltage. Do not use the device with a damaged power cable.

Connecting to the Network

Diagram showing the rear/side view of the Hub 2, highlighting the power socket, Ethernet socket, and two micro-SIM card slots.

1. Open the hub lid by shifting it down with force. Be careful not to damage the tamper protecting the hub from dismantling.
2. Connect the power supply and Ethernet cables to the sockets.
3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs approximately 2 minutes to identify available communication channels. A bright green or white logo color indicates the hub is connected to Ajax Cloud.

[info-circle-icon] If the Ethernet connection does not occur automatically, disable proxy, filtration by MAC addresses, and activate DHCP in your router settings. The hub will receive an IP address. During the next setup in the web or mobile app, you can set a static IP address.

4. To connect the hub to the GSM network, you need a micro SIM card with the PIN code request disabled (disable it using a mobile phone) and a sufficient account balance for GPRS, SMS services, and calls. If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up network parameters in the app. For proper setting of the access point, username, and password, contact your operator's support service.

Adding a Hub to the Ajax App

1. Open the Ajax app. Granting access to all system functions (especially for displaying notifications) is mandatory for controlling the Ajax security system via smartphone/tablet. For Android, follow the push notification configuration instructions.
2. Log in to your account. Open the 'Add Hub' menu and select registration method: manually or step-by-step guidance.
3. Enter the hub name and scan the [QR code] located under the lid (or enter the registration key manually).
4. Wait until the hub is registered and displayed on the app desktop.

Security System Users

After adding the hub to your account, you become the administrator. One hub can have up to 50 users/administrators. The administrator can invite users and determine their rights. Changing the hub administrator does not affect the settings of connected devices.

View Ajax security system user rights.

Hub Statuses

Diagrams and descriptions of Hub 2 status icons.

Icons

Icons display some of Hub 2 statuses. You can see them in the Ajax app, in the Devices menu.

• 2G connected: Indicates connection via 2G network.
• SIM card is not installed: No SIM card detected.
• The SIM-card is defective or has a PIN-code on it: Indicates a problem with the SIM card.
• Hub battery charge level: Displayed in 5% increments.
• Hub malfunction is detected: A list of malfunctions is available in the hub states list.
• The hub is directly connected to the central monitoring station of the security organization: Indicates an active direct connection.
• The hub has lost connection with the central monitoring station of the security organization via direct connection: Indicates a lost direct connection.

States

States can be found in the Ajax app:

1. Go to the Devices tab.
2. Select Hub 2 from the list.

Table detailing Hub States, including Malfunction, Cellular signal strength, Battery Charge, Lid status, External power, Connection status to Ajax Cloud, Cellular data status, Active SIM card information, Ethernet connection status, Average Noise level, Monitoring Station connection status, and Hub model.

Hardware Version, Firmware, and ID

Hardware version: Hardware version. Unable to update.

Firmware: Firmware version. Can be updated remotely.

ID: ID/serial number. Also located on the device box, on the device circuit board, and on the [QR code] under the SmartBracket panel.

Rooms in the Ajax App

Virtual rooms are used to group connected devices. Users can create up to 50 rooms, with each device located in only one room. Devices cannot be added to the Ajax app without creating a room. The room name is displayed in device event or detector alarm notifications.

Diagram showing an example of an Ajax app notification displaying a device event.

The room is created in the app using the 'Add Room' menu. Assign a name for the room and optionally attach a photo to help find it quickly. Pressing the [settings-gear-icon] button navigates to room settings. To delete a room, move all devices to other rooms via the device setup menu. Deleting a room erases all its settings.

Connecting Devices

The hub does not support uartBridge and ocBridge Plus integration modules.

During the first hub registration in the app, you will be prompted to add devices to guard the room, but you can refuse and return later. Devices can only be added when the security system is disarmed.

Pairing Device with Hub:

1. In the Ajax app, open the room and select 'Add Device'.
2. Name the device, scan its [QR code] (or enter it manually), and select a group (if group mode is enabled).
3. Click 'Add' – the countdown for device addition will begin.
4. When the app starts searching and the countdown launches, switch on the device: its LED will blink once. For detection and pairing, the device should be within the hub's wireless network coverage area.

If the connection fails on the first try, switch off the device for 5 seconds and retry.

Learn how to configure and connect an IP camera to the Ajax security system.

Video Surveillance

Third-party cameras can be connected to the security system, with seamless integration for Dahua, Hikvision, and Safire IP cameras and video recorders. Third-party cameras supporting the RTSP protocol can also be connected. Up to 25 video surveillance devices can be connected to the system.

Learn how to add a Dahua camera or video recorder to the hub.

Learn how to add a Hikvision/Safire camera or video recorder to the hub.

Learn how to add a third-party camera to the hub.

Settings

Settings can be changed in the Ajax app:

1. Go to the Devices tab.
2. Select Hub 2 from the list.
3. Go to Settings by clicking on the [settings-gear-icon].

[info-circle-icon] Note that after changing settings, click the 'Back' button to save them.

Avatar: A customized title image for the Ajax security system, displayed in the hub selection menu to help identify the object. Click the [camera-icon] to change or set an avatar.

Hub name: Displayed in SMS and push notification text. Can contain up to 12 Cyrillic or 24 Latin characters. Click the [edit-pencil-icon] to change it.

Users: User settings for the security system, defining user rights and notification preferences. Click next to the user name to change settings. Learn how the Ajax security system notifies users of alerts and how to add new users to the hub.

Ethernet Settings

Settings for wired Internet connection:

• Ethernet: Enables and disables Ethernet on the hub.
• DHCP / Static: Selects the type of hub IP address: dynamic or static.
• IP Address: Hub IP Address.
• Subnet mask: Subnet mask in which the hub operates.
• Router: Gateway used by the hub.
• DNS: DNS of the hub.

GSM Settings

Enables/disables cellular communication, configures connections, and checks account status:

• Cellular Data: Disables and enables SIM cards on the hub.
• Roaming: If activated, installed SIM cards can work in roaming.
• Ignore network registration error: If activated, the hub ignores errors when trying to connect via a SIM card. Activate if the SIM card cannot connect to the network.
• Disable Ping Before Connecting: If activated, the hub ignores operator communication errors. Activate if the SIM card cannot connect to the network.
• SIM card 1: Displays the number of the SIM card installed. Click to go to SIM card settings.
• SIM card 2: Displays the number of the SIM card installed. Click to go to SIM card settings.

SIM Card Settings

Connection settings: APN, Username, and Password settings for connecting to the Internet via a SIM card. Contact your cellular operator's support service for these settings. Learn how to set or change APN settings in the hub.

Mobile data usage:

• Incoming: Amount of data received by the hub (in KB or MB).
• Outgoing: Amount of data sent by the hub (in KB or MB).

[info-circle-icon] Keep in mind that data counting on the hub may differ from your operator's statistics.

Reset statistics: Resets statistics on incoming and outgoing traffic.

Check balance: Enter the USSD code to check the balance (e.g., *111#). Click 'Check balance' to send the request; the result will be displayed below.

Advanced Settings and Features

Geofence

Configures reminders for arming/disarming the security system when crossing a specified area, using the smartphone's GPS module for location.

Learn what geofences are and how they function.

Groups

Group mode configuration allows you to:

• Manage security modes for separate premises or groups of detectors (e.g., arm the office while the cleaner works in the kitchen).
• Delimit access to control of security modes (e.g., marketing department employees do not have access to the law office).

OS Malevich 2.6: A New Level of Security

Security Schedule

Arms/disarms the security system according to a schedule.

Learn how to create and configure a scenario in the Ajax security system.

Detection Zone Test

Runs a detection zone test for connected detectors to determine sufficient distance for alarm registration.

Learn what Detection Zone Test is.

Jeweller Settings

Configures the hub-detector ping interval, determining how frequently the hub communicates with devices and how quickly connection loss is detected.

Learn more.

• Detector Ping Interval: Frequency of device polling by the hub, set between 12 to 300 seconds (36 seconds by default).
• Number of undelivered packets to determine connection failure: A counter for undelivered packets (8 packets by default). The time before an alarm is raised due to communication loss is calculated as: Ping interval * (number of undelivered packets + 1 correction packet). A shorter ping interval means faster event delivery but reduces battery life. Alarms are transmitted immediately regardless of the ping interval.

Reducing default ping period and interval settings is not recommended. The interval limits the maximum number of connected devices:

[info-circle-icon] Regardless of settings, the hub supports a maximum of 10 connected sirens.

Service Settings

Service settings are divided into general and advanced groups.

General Settings

• Time Zone: Select the time zone for hub operation, used for scheduled scenarios. Set the correct time zone before creating scenarios. Learn more about scenarios.
• LED Brightness: Adjusts the hub logo LED backlight brightness from 1 to 10 (default is 10).
• Firmware Auto-Update: Configures automatic OS Malevich firmware updates. If enabled, updates occur when the system is disarmed and external power is connected. If disabled, the app will prompt for updates. Learn how OS Malevich updates.
• Hub System Logging: Logs contain system operation information useful for troubleshooting. This setting selects the transmission channel for hub logs or disables logging (Ethernet or No). [info-circle-icon] Disabling logs is not recommended as this information may be helpful in case of errors. Learn how to send an error report.

Advanced Settings

The list of advanced hub settings depends on the application type (standard or PRO).

• Ajax Security System: Server connection, Sirens settings, Fire detectors settings, System integrity check.
• Ajax PRO: PD 6662 Setting Wizard, Server Connection, Sirens settings, Fire detectors settings, System Integrity Check, Alarm Confirmation, Restoration After Alarm, Arming/Disarming Process, Devices Auto Deactivation.

PD 6662 Setting Wizard: Opens a step-by-step guide for setting up the system to comply with the British security standard PD 6662:2017. Learn more about PD 6662:2017 and how to configure the system.

Server Connection

Settings for communication between the hub and Ajax Cloud:

• Server Ping Interval (sec): Frequency of sending pings from the hub to the Ajax Cloud server (10 to 300 s, default 60 s).
• Connection Failure Alarm Delay (sec): Delay to reduce false alarms from connection loss (30 to 600 s, default 300 s). This delay is activated after 3 unsuccessful hub-server polls. The time to generate a message about communication loss is calculated as: (Ping interval * 4) + Time filter. With default settings, Ajax Cloud reports hub loss in 9 minutes: (60 s * 4) + 300 s = 9 min.
• Disable alerts when the connection with the server is lost: Ajax apps can notify about hub-server communication loss via standard push notification or siren sound. When active, notifications use the standard push notification signal.

Sirens Settings

Contains settings for siren activation parameters and siren after-alarm indication.

Siren Activation Parameters

• If the hub or detector lid is open: If enabled, connected sirens activate if the hub, detector, or any other Ajax device body is open.
• If in-app panic button is pressed: If active, connected sirens activate when the panic button is pressed in the Ajax app.

[info-circle-icon] Siren reaction to panic button presses on the SpaceControl key fob can be disabled in the key fob settings (Devices → SpaceControl → Settings).

Settings of Siren After-Alarm Indication

This setting is only available in PRO Ajax apps.

The siren can indicate triggering in an armed system using LED indication, allowing system users and security patrols to see that the system was triggered. See feature implementation in HomeSiren, StreetSiren, and StreetSiren DoubleDeck.

Fire Detectors Settings

Settings menu for FireProtect and FireProtect Plus fire detectors, allowing configuration of interconnected FireProtect alarms. This feature is recommended by European fire standards, requiring a warning signal power of at least 85 dB at 3 meters from the sound source to wake even a soundly sleeping person during a fire. Triggered fire detectors can be quickly disabled using the Ajax app, Button, or KeyPad.

Learn more.

System Integrity Check

This parameter checks the status of all security detectors and devices before arming. Checking is disabled by default.

Learn more.

Alarm Confirmation

This setting is only available in PRO Ajax apps.

Alarm confirmation is a special event sent to the CMS and system users if several specific devices trigger within a specified period. By responding to confirmed alarms only, security companies and police reduce false alarm visits.

Learn more.

Restoration After Alarm

This setting is only available in PRO Ajax apps.

This feature prevents arming the system if an alarm has been registered previously. For arming, the system must be restored by an authorized user or PRO user. The types of alarms requiring system restore are defined during function configuration. This function eliminates situations where a user arms the system with detectors that generate false alarms.

Learn more.

Arming/Disarming Process

This setting is only available in PRO Ajax apps.

This menu allows enabling two-stage arming and setting an Alarm Transmission Delay for the system disarming process.

What is Two-Stage Arming and why is it needed.

What is Alarm Transmission Delay and why is it needed.

Devices Auto Deactivation

This setting is only available in PRO Ajax apps.

The Ajax security system can ignore alarms or events from devices without removing them from the system. Under certain settings, notifications about events from a specific device will not be sent to the CMS and system users. There are two types of Devices Auto Deactivation: by timer and by number of alarms.

What is Devices Auto Deactivation.

It is also possible to manually disable a specific device. Learn more about deactivating devices manually here.

Clear Notifications History

Clicking this button deletes all notifications in the hub events feed.

Monitoring Station

Settings for direct connection to the security company's central monitoring station. Parameters are set by security company engineers. Events and alarms can be sent to the central monitoring station even without these settings.

Learn about the "Monitoring Station" tab.

• Protocol: Choice of protocol used by the hub to send alarms to the CMS via direct connection. Available protocols: Ajax Translator (Contact-ID) and SIA.
• Connect on demand: If enabled, the hub connects to the CMS only when transmitting an event. If disabled, the connection is maintained continuously. Available only for the SIA protocol.
• Object number: The number of an object (hub) in the monitoring station.
• Primary IP address: IP address and Port settings for the primary security company server.
• Secondary IP address: IP address and Port settings for the secondary security company server.

Alarm Sending Channels

This menu selects channels for sending alarms and events to the central monitoring station. Hub 2 can send alarms and events via Ethernet and EDGE. Using all communication channels simultaneously is recommended for increased transmission reliability and protection against telecom operator failures.

• Ethernet: Enables event and alarm transmission via Ethernet.
• GSM: Enables event and alarm transmission via mobile Internet.
• Periodic Test Report: If enabled, the hub sends test reports to the CMS at a given period for additional monitoring of object connection.
• Monitoring Station Ping Interval: Sets the period for sending test messages (from 1 minute to 24 hours).

Encryption

Event transmission encryption settings in the SIA protocol. AES 128-bit encryption is used.

• Encryption: If enabled, events and alarms transmitted to the central monitoring station in SIA format are encrypted.
• Encryption key: Encryption key for transmitted events and alarms. Must match the value on the Central Monitoring Station.

Panic Button Coordinates

Send coordinates: If enabled, pressing a panic button in the app sends the coordinates of the device and the panic button press to the central monitoring station.

Alarm Restore on ARC

This setting allows selecting when the alarm restore event is sent to the CMS: immediately/upon detector restore (default) or upon disarming.

Learn more.

Installers

PRO user settings (installers and security company representatives). Determine who has access to your security system, the rights granted to PRO users, and how the system notifies them about events.

How to add PRO to the hub.

Security Companies

A list of security companies in your area, determined by GPS data or regional smartphone settings.

User Guide, Data Import, Unpair Hub, Settings Reset

• User Guide: Opens the Hub 2 user guide.
• Data Import: A menu for automatically transferring devices and settings from another hub. Ensure you are in the settings of the hub you want to import data to. Learn more about data import.
• Unpair hub: Removes your account from the hub. All settings and connected detectors remain saved.
• Settings Reset: Resets the hub to factory settings. Steps: 1. Switch on the hub if it is off. 2. Remove all users and installers from the hub. 3. Hold the power button for 30 seconds until the Ajax logo blinks red. 4. Remove the hub from your account.

Events and Alarms Notifications

The Ajax security system informs users about alerts and events using three types of notifications: push notifications, SMS, and phone calls. Alert settings can only be changed for registered users.

Learn how Ajax notifies users about alarms.

Connecting a Security Company

A list of organizations that connect the system to central monitoring stations can be found in the 'Security companies' menu (Devices → Hub → Settings → Security companies). Contact representatives of a company providing services in your city to arrange connection.

Connection to the Central Monitoring Station (CMS) is implemented via the Contact ID or SIA protocol.

Installation

Before installing the hub, ensure an optimal location is selected: consistent SIM card reception, tested radio communication for all devices, and the hub is hidden from direct view. The device is designed for indoor use only.

Ensure stable communication between the hub and all connected devices. If the signal strength is low (a single bar), stable operation of the security system is not guaranteed. Implement measures to improve signal quality; relocating the hub even by 20 cm can significantly enhance reception. If signal strength remains low or unstable after relocation, use the ReX radio signal range extender.

While installing and using the hub, follow general electrical safety regulations for electrical appliances and regulatory legal acts on electrical safety.

Hub Installation:

1. Fix the SmartBracket mounting panel (the hub lid) with the provided screws. If using other fixing accessories, ensure they do not damage or deform the hub lid. We do not recommend using double-sided adhesive tape as it cannot guarantee secure attachment and simplifies device removal.
2. Place the hub on the lid and check the tamper status in the Ajax app.
3. For higher reliability, fix the hub on the lid with the provided screws. Do not flip the hub when attaching vertically (e.g., on a wall). When properly fixed, the Ajax logo should be readable horizontally.

[warning-triangle-icon] If the hub is securely attached, dismantling its body from the surface triggers the tamper alarm, and the system notifies you. It is strictly prohibited to disassemble the device under voltage. Do not use the device with a damaged power cable. Do not disassemble or modify the hub or any of its parts, as this can affect normal operation or cause failure.

Do not place the hub:

• Outside the premises (outdoors).
• Nearby or inside any metal objects or mirrors causing signal attenuation and screening.
• In places with low GSM signal and high radio interference level.
• Close to radio interference sources: less than 1 meter from routers and power cables.
• Inside premises with temperatures and humidity beyond the permissible range.

Maintenance

Regularly check the operational capability of the Ajax security system. Clean the hub body from dust, spider webs, and other contaminants as they appear, using a soft dry napkin. Do not use substances containing alcohol, acetone, gasoline, or other active solvents for cleaning.

Learn how to replace the hub battery.

The Package Includes

1. Hub 2
2. Power cable
3. Ethernet cable
4. Installation kit
5. Micro SIM (not included in some countries)
6. Quick Start Guide

Technical Specifications

Warranty

Warranty for the "AJAX SYSTEMS MANUFACTURING" LIMITED LIABILITY COMPANY products is valid for 2 years after purchase and does not apply to the pre-installed accumulator. If the device malfunctions, contact support service first, as technical issues can often be resolved remotely.

Warranty

User agreement

Technical support: support@ajax.systems