viqee S24U
viqee S24 Ultra 5G Unlocked Smartphone User Manual
Model: S24U
1. Introduction
This user manual provides essential information for the safe and efficient operation of your new viqee S24 Ultra 5G Unlocked Smartphone. Please read this manual thoroughly before using the device to ensure proper functionality and to prevent damage.

Figure 1: viqee S24 Ultra 5G Unlocked Smartphone with included tool pen.
2. Safety Information
To ensure safe operation and avoid damage to your device or injury to yourself and others, please observe the following precautions:
- Do not expose the device to extreme temperatures, direct sunlight, or high humidity.
- Avoid dropping or subjecting the device to severe impact.
- Use only manufacturer-approved chargers and accessories.
- Do not attempt to disassemble, repair, or modify the device yourself.
- Keep the device away from medical devices, as it may interfere with their operation.
- Dispose of the device and its battery responsibly according to local regulations.
3. What's in the Box
Upon unboxing your viqee S24 Ultra Smartphone, please verify that all components are present:

Figure 2: Contents of the viqee S24 Ultra retail package.
- viqee S24 Ultra Smartphone
- Mobile Phone Cases (may vary)
- Data Cable (USB Cable)
- Charger Head (power adapter, type may vary)
- Screen Protector
- Mobile Manual (this document)
- Headset (earphones)
- Card Pin (SIM ejector tool)
4. Setup
4.1 Inserting SIM Card and SD Card
Your S24 Ultra supports dual SIM cards and an SD card for expandable storage. Use the provided card pin to open the SIM tray.
- Locate the SIM tray slot on the side of the phone.
- Insert the card pin into the small hole next to the tray to eject it.
- Carefully pull out the SIM tray.
- Place your Nano-SIM cards and/or microSD card into the designated slots on the tray. Ensure the gold contacts face downwards.
- Gently push the tray back into the slot until it clicks into place.

Figure 3: Illustration of SIM and SD card insertion.
4.2 Initial Power On and Setup
To power on your device for the first time:
- Press and hold the Power button (located on the right side) until the screen lights up.
- Follow the on-screen prompts to select your language, connect to Wi-Fi, and set up your Google account.
- Configure security features such as Face ID and Fingerprint Lock for enhanced privacy.
5. Operating Your Smartphone
5.1 Basic Navigation
The S24 Ultra runs on Android 13.0. Navigate through the interface using touch gestures: tap to select, swipe to scroll, pinch to zoom.
5.2 Calls and Messaging
Use the Phone app to make calls and the Messages app for SMS/MMS. Ensure your SIM card is active and has network coverage.
5.3 Camera Functions
The S24 Ultra features a 64MP front camera and a 12MP rear camera with a 200MP sensor. Open the Camera app to capture photos and videos. Explore various modes and settings for optimal results.
5.4 Security Features: Face ID and Fingerprint Lock
Enhance your device security using biometric authentication. The S24 Ultra supports both facial recognition and on-screen fingerprint unlock.

Figure 4: Facial recognition in use for secure unlocking.
To set up Face ID: Go to Settings > Security & privacy > Face unlock. Follow the on-screen instructions to register your face. The device uses zero-light face recognition for accurate unlocking even in low-light conditions.
To set up Fingerprint Lock: Go to Settings > Security & privacy > Fingerprint unlock. Follow the prompts to register your fingerprints on the screen.
5.5 GPS Navigation
The device includes GPS functionality for navigation. Use pre-installed map applications or download your preferred navigation apps from the Google Play Store.

Figure 5: GPS navigation display on the smartphone.
The GPS feature provides high positioning accuracy, useful for navigating to various destinations including airports, train stations, shopping malls, and other public places.
6. Maintenance
6.1 Battery Care
The S24 Ultra is equipped with a 6000mAh battery. To prolong battery life:
- Avoid fully discharging the battery frequently.
- Do not leave the phone charging for extended periods after it reaches 100%.
- Use the provided charger or a certified compatible charger.
- Avoid exposing the phone to extreme temperatures while charging.
6.2 Cleaning Your Device
To clean your smartphone:
- Use a soft, lint-free cloth.
- For stubborn smudges, slightly dampen the cloth with water or a screen cleaner designed for electronics.
- Avoid using harsh chemicals, abrasive materials, or aerosol sprays.
7. Troubleshooting
This section addresses common issues you might encounter with your viqee S24 Ultra smartphone.
| Problem | Possible Cause | Solution |
|---|---|---|
| Low call volume | Volume settings too low, speaker obstruction, network issue. |
|
| Phone not connecting to network (e.g., Verizon) | Incompatibility with specific carrier bands, incorrect APN settings. |
|
| Apps not running well or crashing | Insufficient RAM, app incompatibility, software glitch. |
|
| Battery drains quickly | High screen brightness, many background apps, poor signal. |
|
If the issue persists, please refer to the support section for further assistance.
8. Specifications
Detailed technical specifications for the viqee S24 Ultra Smartphone:
| Feature | Detail |
|---|---|
| Model Name | S24U |
| Operating System | Android 13.0 |
| CPU Model | Qualcomm Snapdragon 8 Gen 2 (listed as "Quad Core Xeon" in some specifications) |
| Screen Size | 6.3 Inches |
| Resolution | 2340 x 1080 |
| Refresh Rate | 120 Hz |
| RAM | 4GB (as per product features) |
| Internal Storage | 128 GB |
| Battery Capacity | 6000 mAh |
| Front Camera | 64MP |
| Rear Camera | 12MP with 200MP Sensor |
| Connectivity Technologies | Wi-Fi, 5G Global Band |
| GPS | True |
| Form Factor | Slate |
| Color | Black |
| Item Weight | 14.1 ounces |
| Package Dimensions | 7.13 x 3.78 x 1.93 inches |
| Date First Available | July 10, 2024 |
9. Warranty and Support
9.1 Customer Satisfaction
viqee is committed to customer satisfaction. Our goal is to provide advanced and high-quality products at an affordable price. If you have any questions or are dissatisfied with your product, please do not hesitate to contact us.
9.2 Contact Support
For technical support, warranty inquiries, or any other assistance, please contact viqee customer service. We aim to reply to all inquiries within 24 hours.
Please refer to the contact information provided on the product packaging or the official viqee website for the most up-to-date support channels.
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