1. Introduction
The PAWSPIK PortionPro Rx RFID Automatic Pet Feeder is designed to provide controlled and scheduled meals for your pets, particularly in multi-pet households or for pets on prescription diets. This feeder utilizes advanced RFID technology to ensure that only the designated pet can access its food, preventing food stealing and promoting healthy eating habits. This manual provides detailed instructions for setup, operation, maintenance, and troubleshooting to ensure optimal performance of your feeder.
Image 1: PAWSPIK PortionPro Rx RFID Automatic Pet Feeder. This image shows the grey feeder unit with a clear food bin filled with kibble, and a dog and cat sitting in front of it. An RFID tag is visible near the feeder.
2. Safety Information
- Read all instructions before operating the feeder.
- This appliance is intended for use with dry pet food only. Do not use with wet, canned, or moist food.
- Keep the feeder and power cord out of reach of children and pets to prevent injury or damage.
- Do not immerse the feeder unit or power adapter in water or other liquids.
- Ensure the feeder is placed on a stable, level surface.
- The RFID tag is splash-resistant but not designed for swimming or immersion underwater.
- Unplug the feeder before cleaning or performing maintenance.
3. Package Contents
Verify that all components are present in the package:
- PortionPro Rx Feeder Unit
- Food Bin
- RFID Tags (1 CR2032 battery included per tag)
- Power Adapter
- User Manual
4. Product Overview
Familiarize yourself with the main components of your PortionPro Rx feeder.
4.1 Feeder Unit
The main unit houses the dispensing mechanism, control panel, and RFID reader. It includes a transparent food bin for easy monitoring of kibble levels.
4.2 RFID Tag
The newly designed RFID tag attaches to your pet's collar and communicates with the feeder to grant access to food. It features silicone loops for secure attachment and a slim design for comfort. The tag is splash-resistant and uses a replaceable CR2032 battery.
Image 2: 2024 Newly Designed RFID Tag. This image highlights the new RFID tag design, showing its silicone loops for easy collar attachment and its slim profile. It also mentions splash resistance.
4.3 Updated Belt Design
The feeder incorporates an updated belt mechanism for improved convenience, better grip, and prevention of slipping during food dispensing. The material used is FDA-approved.
Image 3: Updated Belt Design. This image illustrates the internal belt mechanism of the feeder, emphasizing its improved grip and anti-slip features, and its FDA-approved material.
5. Setup
5.1 Placement
Place the feeder on a flat, stable surface. For optimal RFID performance, ensure the feeder is within 6 feet of a wall outlet and at least 6 feet apart from other PortionPro Rx feeders if you have multiple units.
5.2 Power Connection
- Connect the power adapter to the feeder unit.
- Plug the power adapter into a standard wall outlet.
5.3 Filling the Food Bin
- Open the lid of the food bin.
- Pour dry kibble into the bin. The bin can hold up to 32 cups (approximately 6 lbs) of dry food.
- Close the lid securely. The lid is designed to be pet-proof and self-locking.
- Recommended kibble size is 5/8 inch or less, and non-irregular shaped kibble is advised for smooth dispensing.
6. Operating Instructions
6.1 RFID Tag Pairing and Access Control
The patented active RFID system controls access to food, ensuring only pets wearing assigned tags can eat from the feeder. The feeder recognizes the tag at approximately 2 feet, offering more accurate recognition than passive RFID technologies.
Image 4: No More Food Sharing. This image shows a small dog eating from an open feeder and a larger dog with an RFID collar tag looking at a closed feeder, illustrating how the system prevents unauthorized access.
To pair an RFID tag with the feeder, refer to the specific instructions on the feeder's control panel (Image 5) or the quick start guide included with your product. Each pet requiring access to this feeder should wear a paired collar tag. The feeder does not work with standard microchips.
Image 5: Feeder Control Panel. This image displays the digital control panel of the feeder, showing options for setting meal times and portions.
6.2 Setting Meal Schedules and Portions
The feeder allows for customizable meal plans to maintain your pet's healthy weight. The total daily food amount can be set in 1/8-cup increments from 1/2 cup to 3 cups, and in 1/4-cup increments from 3 to 6 cups. This daily amount can be divided into 2, 4, or 6 meals per day for cats, and 2 or 3 meals per day for dogs.
- Use the control panel (Image 5) to navigate through the settings.
- Set the desired total daily food amount.
- Select the number of meals per day.
- Adjust the time for each meal.
6.3 Understanding Feeder Modes
The PortionPro Rx feeder offers two operational modes:
6.3.1 Open Mode
In Open Mode, the feeder remains open until a pet without an assigned tag approaches. When an unauthorized pet is detected, the feeder door will close to prevent access.
Image 6: Open Mode. This illustration shows the feeder in an open state (green light) and then closing (red light with arrow) when a cat without an authorized tag approaches.
6.3.2 Closed Mode
In Closed Mode, the feeder door remains closed until a pet with an assigned tag approaches. When an authorized pet is detected, the feeder door will open, granting access to the food.
Image 7: Closed Mode. This illustration shows the feeder in a closed state (red light) and then opening (green light with arrow) when a cat with an authorized tag approaches.
7. Maintenance
7.1 Cleaning the Feeder
Regular cleaning ensures hygiene and proper operation.
- Unplug the feeder from the power outlet.
- Remove any remaining kibble from the food bin.
- Disassemble the food bin and bowl components.
- Hand wash only all removable parts with mild soap and water. Rinse thoroughly.
- Wipe the main feeder unit with a damp cloth. Do not immerse the main unit in water.
- Ensure all parts are completely dry before reassembling and refilling.
7.2 RFID Tag Battery Replacement
The RFID tag uses one CR2032 battery. When the tag's signal weakens or the feeder has difficulty recognizing it, it may be time to replace the battery.
- Carefully open the RFID tag casing.
- Remove the old CR2032 battery.
- Insert a new CR2032 battery, ensuring correct polarity.
- Close the tag casing securely to maintain splash resistance.
8. Troubleshooting
If you encounter issues with your PortionPro Rx feeder, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Feeder not dispensing food | Food bin empty; kibble jam; dispensing mechanism malfunction. | Refill food bin. Check for and clear any kibble jams. If problem persists, contact customer support. |
| RFID tag not recognized | Tag battery low/dead; tag out of range; tag not properly paired. | Replace CR2032 battery in tag. Ensure pet is within 2 feet of the feeder. Re-pair the tag following setup instructions. |
| Feeder door not opening/closing | Obstruction in door path; mechanism issue. | Check for and remove any obstructions. Clean the door area. If problem persists, contact customer support. |
| Feeder is loud during operation | Normal operational noise. | Some operational noise is characteristic of the feeder's dispensing mechanism. This is generally not indicative of a malfunction. |
| Feeder displays an error | Internal system error. | Refer to the specific error code (if displayed) in the quick start guide or contact customer support for assistance. |
9. Specifications
| Feature | Detail |
|---|---|
| Model Number | PPRX1700 |
| Brand | PAWSPIK |
| Dimensions (LxWxH) | 14.3 x 12.2 x 13.4 inches |
| Item Weight | 12.12 pounds |
| Material | Plastic |
| Food Bin Capacity | 32 cups (approx. 6 lbs dry kibble) |
| RFID Tag Battery | 1 CR2032 (included) |
| Care Instructions | Hand Wash Only (removable parts) |
| Target Species | Cats, Dogs, Pets |
| Special Features | Portion Control, Patented Active RFID Technology, Prevent Food Stealing, Easy to Setup |
10. Warranty and Support
PAWSPIK stands behind the quality of its products.
10.1 Warranty Information
This product includes a one-year warranty from the date of purchase. Please retain your proof of purchase for warranty claims.
10.2 Customer Support
For any questions, concerns, technical support, or warranty inquiries, please contact our dedicated U.S.-based customer support team.
Image 8: U.S. Based Customer Support. This image provides contact details for customer support, including an email address and operating hours.
- Email: support@pawspik.com
- Hours: Monday - Friday, 9 AM - 5 PM CST
