1. Introduction
The Tilvision Smart Fingerprint Deadbolt Door Lock QL-G002 offers a secure and convenient keyless entry solution for your home or office. This smart lock integrates multiple unlocking methods, including fingerprint recognition, passcode entry, IC card access, mechanical key override, and smartphone application control. Designed for durability and ease of use, it features automatic locking, IP65 weather resistance, and an anti-intrusion keypad to enhance security.
Before installation and operation, please read this manual thoroughly to ensure correct setup and optimal performance of your smart lock.
2. Package Contents
Verify that all components are present in your package:
- Tilvision Smart Deadbolt Lock (Exterior and Interior Assemblies)
- 2 x IC Cards (Key Fobs)
- 2 x Mechanical Keys
- Installation Hardware (screws, bolts, strike plate, etc.)
- User Manual (this document)
3. Specifications
| Feature | Detail |
|---|---|
| Model Number | QL-G002 |
| Dimensions (L x W x H) | 7.37 x 2.41 x 17.78 cm (2.9 x 0.95 x 7 inches) |
| Weight | 1.23 kg (2.71 lbs) |
| Color | Black |
| Material | Alloy body, Fingerprint scanner |
| Lock Type | Biometric, App Control, Deadbolt |
| Special Features | Fingerprint, Key Fob Unlock, Passcode, Anti-peep Password, Weather Resistant (IP65), Automatic Locking, One-Touch Locking, Touchscreen |
| Power Source | 4 x AA Batteries (not included) |
| Emergency Power | USB-C Port |
| Recommended Use | Entry door, exterior lock, apartment lock, hotel lock, office lock |
4. Installation Guide
The Tilvision QL-G002 smart lock is designed for easy installation and is compatible with most standard American deadbolt preparations. A screwdriver is typically the only tool required, and installation can often be completed within 10 minutes.
- Prepare Your Door: Ensure your door has a standard deadbolt bore hole. If not, use the provided template (if included) to drill necessary holes.
- Install the Deadbolt Latch: Insert the deadbolt latch into the door edge. Ensure the latch bolt is facing the correct direction for your door swing.
- Install the Exterior Assembly: Place the exterior keypad assembly onto the door, aligning the spindle through the latch mechanism.
- Install the Interior Mounting Plate: Secure the interior mounting plate to the exterior assembly using the provided screws.
- Connect Cables: Connect the cable from the exterior assembly to the interior assembly.
- Install the Interior Assembly: Attach the interior assembly to the mounting plate, ensuring the thumb turn operates smoothly.
- Insert Batteries: Open the battery cover on the interior assembly and insert 4 AA batteries (not included), observing polarity.
- Test Operation: Manually test the deadbolt with the thumb turn. Then, use a mechanical key to ensure it locks and unlocks correctly.
5. Operation
5.1 Multiple Unlocking Methods
The Tilvision QL-G002 offers various ways to unlock your door:
- Fingerprint: Place your registered finger on the sensor for quick access (0.5-second read speed). The lock can store up to 150 fingerprints.
- Passcode: Enter your programmed numerical code on the touchscreen keypad. An anti-peep function allows you to enter random digits before or after your actual code to prevent others from guessing it.
- IC Card (Key Fob): Tap a registered IC card on the designated area of the lock.
- Mechanical Key: Use one of the provided mechanical keys as a traditional backup method. The keyhole is discreetly located.
- Smartphone App: Control the lock remotely via the dedicated mobile application (gateway required for remote functions).
- Alexa Voice Control: Unlock using voice commands through Amazon Alexa (requires a separate gateway).
5.2 Smartphone App Control
Manage your lock settings and access history using the mobile application. Key features include:
- Remote Unlocking: Unlock your door from anywhere (requires a gateway, sold separately).
- Temporary Codes: Generate one-time or time-limited passcodes for guests or service providers.
- Member Management: Add or remove users, assign specific access methods (fingerprint, passcode, IC card).
- Access Log History: View a record of who entered and when.
- Smart Scenes: Integrate with other smart home devices (requires a gateway).
5.3 Automatic and One-Touch Locking
- Automatic Locking: The lock can be configured via the app to automatically lock after a set period once it has been unlocked. This ensures your home remains secure even if you forget to lock the door.
- One-Touch Locking: To manually lock the door from the outside, simply long-press the "#" key on the keypad for 2 seconds.
5.4 Emergency Unlocking
In situations where the lock's battery is depleted, or other malfunctions occur, emergency unlocking options are available:
- Mechanical Key Override: Use one of the provided mechanical keys to unlock the door manually. The keyhole is located discreetly on the exterior assembly.
- Emergency Power Supply: If the batteries are completely dead, connect a portable power bank to the USB-C port located on the exterior assembly to temporarily power the lock and gain access.
The lock will provide a low battery alert to notify you when the batteries need replacement, preventing unexpected power loss.
6. Maintenance
To ensure the longevity and optimal performance of your Tilvision QL-G002 smart lock, follow these maintenance guidelines:
- Battery Replacement: Replace all four AA batteries when a low battery alert is issued. Use high-quality alkaline batteries for best performance. Do not mix old and new batteries or different battery types.
- Cleaning: Wipe the exterior of the lock with a soft, damp cloth. Avoid using abrasive cleaners, solvents, or harsh chemicals, as these can damage the finish and electronic components.
- Fingerprint Sensor: Keep the fingerprint sensor clean and dry for accurate readings.
- Weather Protection: While the lock is IP65 rated for weather resistance, prolonged exposure to extreme conditions (e.g., direct heavy rain, extreme temperatures) should be minimized where possible.
7. Troubleshooting
- Lock does not respond:
- Check battery level. Replace batteries if low.
- If batteries are completely dead, use the USB-C emergency power port or the mechanical key.
- Incorrect Passcode Entry:
- If an incorrect passcode is entered 5 times consecutively, the lock will automatically disable the keypad for 1 to 3 minutes as a security measure. Wait for the lockout period to expire before trying again.
- Fingerprint not recognized:
- Ensure your finger is clean and dry.
- Try repositioning your finger on the sensor.
- If issues persist, re-register your fingerprint through the app or lock interface.
- App connectivity issues:
- Ensure Bluetooth is enabled on your smartphone and the lock is within range.
- For remote control and Alexa integration, a gateway is required and must be properly configured and connected to your home network.
- Restart the app and/or your smartphone.
- Lock mechanism feels stiff:
- Check for any obstructions in the door frame or strike plate.
- Ensure the lock is properly aligned and installed without excessive friction.
8. Warranty and Support
Your Tilvision QL-G002 Smart Fingerprint Deadbolt Door Lock comes with a 30-day money-back guarantee from the date of purchase. For any product-related inquiries, technical assistance, or warranty claims, please contact our customer support team.
We offer 24/7 email after-sales service to ensure you receive prompt and helpful support.
For support, please refer to the contact information provided with your purchase or visit the official Tilvision website.
