1. Overview of Your Protection Plan
The ASURION 3 Year Headphones Protection Plan is designed to provide comprehensive coverage for your headphones beyond the manufacturer's warranty. This plan ensures your product is protected against various incidents, offering peace of mind and a straightforward claims process.
This document outlines the features, coverage details, activation process, and how to file a claim under your ASURION Protection Plan.
2. Plan Activation and Eligibility
To ensure your ASURION Protection Plan is active and valid, please note the following:
- Purchase Requirement: The plan must be purchased concurrently with your headphones or within 30 days of the headphone purchase date.
- Pre-existing Conditions: This plan does not cover pre-existing conditions of the product.
- Commercial Use Exclusion: Products intended for business or commercial use are not eligible for coverage under this plan.
- Terms & Conditions: Your detailed Terms & Conditions will be emailed to you within 24 hours of purchase. Please check your spam folder if you do not receive them. For assistance, email AmazonFeedback@asurion.com with your Asurion plan order number. These terms are also accessible in your Amazon "Your Orders" section.
3. Coverage Details
The ASURION Protection Plan offers extensive coverage, including immediate protection for certain incidents and extended coverage for malfunctions after the manufacturer's warranty expires.
3.1. What is Covered
This image illustrates the types of incidents covered by your ASURION Protection Plan. It details coverage both during and after the manufacturer's warranty period.
- From Day One: Drops, spills, and cracked screens are covered immediately upon plan purchase. Power surge protection is also included from day one.
- After Manufacturer's Warranty: Mechanical/electrical malfunctions and failures due to normal wear and tear are covered once the manufacturer's warranty expires.
- Additional Benefits: 24/7 tech support and battery failure coverage are also included.
3.2. What is Not Covered
The image above also specifies exclusions from coverage:
- Loss, theft, and intentional damage.
- Scratches, dents, and dings that do not affect product functionality.
- Malfunctions already covered by the manufacturer's warranty.
*For full coverage details and exclusions, refer to the complete Terms & Conditions provided via email.
3.3. Coverage Timeline
This infographic illustrates how the ASURION Protection Plan extends and complements your manufacturer's warranty over a 3-year period.
- Year 1 (and beyond): Drops, spills, and cracked screens are covered from Day 1 by the ASURION plan.
- Manufacturer's Warranty Period: During the manufacturer's warranty period (typically 1 year), malfunctions are covered by the manufacturer. If a malfunction occurs during this time, Asurion will connect you to the manufacturer.
- After Manufacturer's Warranty: Once the manufacturer's warranty expires, the ASURION plan takes over, covering tech malfunctions for the remainder of the 3-year period.
3.4. Day One Coverage for Physical Damage
This image emphasizes that physical damages such as drops, spills, and cracked screens are covered from the very first day of your ASURION Protection Plan.
This immediate coverage ensures that accidental damage is addressed without delay, providing protection even before the manufacturer's warranty period concludes.
4. Filing a Claim
The claims process with ASURION is designed to be fast and easy:
- Initiate Claim: File a claim in minutes by visiting Asurion.com/amazon.
- Resolution: Upon approval, ASURION will repair, replace, or reimburse you up to the purchase price of your headphones (excluding tax).
- No Additional Cost: You will not incur any fees for repairs, replacements, or reimbursements. Shipping costs are also included.
This image represents ASURION's commitment to getting your technology back in working order quickly. Whether it's drops, spills, or cracked screens, the goal is to provide efficient repair or replacement services.
5. Technical Support
Your ASURION Protection Plan includes access to 24/7 technical support to assist with various product-related queries.
This image highlights the range of technical questions that ASURION's tech support can help with. This includes, but is not limited to:
- Troubleshooting audio issues with headphones.
- Assistance with data backup and cloud services.
- Guidance on software compatibility.
- Help with connecting wireless devices.
Tech Support has the answers to help you resolve common issues and optimize your device usage.
6. Specifications
| Attribute | Detail |
|---|---|
| Brand | ASURION |
| Model | Headphones Protection Plan ($50 - $59.99) |
| ASIN | B0CG6QDBL7 |
| Manufacturer | ASURION |
| Date First Available | August 21, 2023 |
7. Important Information and Support
For any questions regarding your plan, or if you need to resend your Terms & Conditions, please contact ASURION customer support:
- Email Support: AmazonFeedback@asurion.com (include your Asurion plan order number).
- Online Claims: Asurion.com/amazon
- Detailed Terms: Refer to the "User Guide [pdf]" link in the product's "Product guides and documents" section on Amazon for comprehensive terms and conditions.
