Anker 14-in-1 USB-C Hub (Model A8389) Instruction Manual

Introduction

This manual provides detailed instructions for the Anker 14-in-1 USB-C Hub, Model A8389. This docking station expands your laptop's connectivity, offering multiple ports for displays, data transfer, and power delivery. Please read this manual thoroughly before using the device to ensure proper operation and to maximize its capabilities.

Image: The Anker 14-in-1 USB-C Hub, a compact grey device with multiple ports visible on its sides.

Product Overview

The Anker 14-in-1 USB-C Hub provides extensive connectivity options for your laptop. It features a comprehensive array of ports designed to enhance your workstation setup.

Port Layout

Image: Detailed diagram illustrating all 14 ports on the Anker USB-C Hub, including VGA, HDMI, Ethernet, USB 2.0, USB-C PD-IN, USB-C (5 Gbps), USB-A (5 Gbps), SD/micro SD slot, and Audio IN/OUT.

• Video Outputs: Two 4K HDMI ports, one 1080p VGA port.
• USB Data Ports: One 5 Gbps USB-C port, five USB-A ports (various speeds).
• Power Delivery: One 100W USB-C PD-IN port (80W pass-through charging).
• Network: One 1 Gbps Ethernet port.
• Card Readers: SD and Micro SD card slots.
• Audio: One AUX port (Audio IN / OUT).

Image: An overhead view of the Anker USB-C Hub, highlighting the various ports and their functions with icons for connected devices like keyboard, mouse, monitors, and printer.

Setup Instructions

1. Connect Power (Optional but Recommended): Connect a USB-C power adapter (not included) to the USB-C PD-IN (100W Max) port on the hub. This provides power to your laptop and ensures stable operation for all connected devices.
2. Connect to Laptop: Plug the integrated USB-C cable from the hub into an available USB-C port on your laptop. Ensure your laptop's USB-C port supports Power Delivery and DisplayPort Alt Mode for full functionality.
3. Connect External Displays:
   • For HDMI displays, connect HDMI cables from your monitors to the HDMI (4K@60) and HDMI (4K@30) ports on the hub.
   • For VGA displays, connect a VGA cable from your monitor to the VGA (1080p@60Hz) port on the hub.
4. Connect Peripherals: Plug your USB devices (keyboard, mouse, external drives, etc.) into the available USB-A and USB-C data ports.
5. Connect to Network: For a wired internet connection, connect an Ethernet cable to the Ethernet (1 Gbps) port on the hub.
6. Insert Memory Cards: If needed, insert SD or Micro SD cards into their respective slots.
7. Connect Audio Devices: Plug headphones or speakers into the Audio IN / OUT port.

Your operating system should automatically detect the connected devices. If not, refer to the troubleshooting section or your laptop's display settings.

Operating Instructions

Once the Anker 14-in-1 USB-C Hub is connected, it operates automatically. The primary functions include extending or mirroring your display, transferring data, and providing power to your laptop.

Display Configuration

The hub supports triple display output. The behavior of extended displays varies between Windows and macOS.

Image: A visual comparison showing how extended display mode works differently on Windows (supports distinct content on each monitor) versus macOS (mirrors content across external monitors).

For Windows Users:

• Windows supports different content on each external monitor, allowing for extended desktop functionality across up to three external displays plus your laptop screen.
• To configure display settings, right-click on your desktop and select "Display settings" (Windows 10/11).

Image: Examples of display modes for Windows, including Mirror Mode, Extended Mode, and Windows supporting MST for multiple distinct displays.

For macOS Users:

• For macOS, the display on external monitors will be identical (mirrored). macOS does not support Multi-Stream Transport (MST) for distinct extended displays via this hub.
• To configure display settings, go to System Settings > Displays.

Image: Examples of display modes for macOS, showing Mirror Mode and Extended Mode, with a note that macOS does not support MST for multiple distinct displays.

Power Delivery

The hub supports 80W pass-through charging to your laptop when a 100W USB-C PD charger is connected to the hub's PD-IN port. This allows you to charge your laptop while using the hub's other functions.

Image: Diagram illustrating 100W input to the hub resulting in 80W output to the laptop for pass-through charging.

Note: A power allocation of 20W is reserved when connected to PD-IN greater than 65W, and 15W is reserved when connected to PD-IN less than or equal to 65W. Wall charger is not included.

Data Transfer

Utilize the USB-A and USB-C data ports for high-speed file transfers up to 5 Gbps. This is ideal for external hard drives, flash drives, and other data-intensive peripherals.

Image: A laptop connected to the Anker hub, which is then connected to an external hard drive, demonstrating rapid file transfer at 5 Gbps via USB-C and USB-A ports.

Compatibility

The Anker 14-in-1 USB-C Hub is compatible with a range of devices and operating systems. Ensure your laptop's USB-C port supports the necessary features for full functionality.

• Operating Systems: Windows 10 and 11, ChromeOS, macOS 12 and newer.
• USB-C Port Requirements: Compatible with USB-C, USB4, and Thunderbolt connections that support DP Alt Mode and Power Delivery.
• Incompatible: This device is not compatible with Linux.

Image: A guide to checking laptop USB-C port compatibility, showing icons for Thunderbolt, Data + Power Delivery + Display Port, and indicating ports that only support data transfer or charging.

Maintenance

• Cleaning: Use a soft, dry cloth to clean the hub. Avoid liquid cleaners or aerosols.
• Storage: Store the hub in a cool, dry place away from direct sunlight and extreme temperatures.
• Heat: It is normal for the hub to become warm (up to 122°F / 50°C) when fully loaded or connected to a power delivery adapter. Ensure adequate ventilation around the device.
• Cable Care: Avoid bending or twisting the integrated USB-C cable excessively to prevent damage.

Troubleshooting

No Display Output / Flickering Displays:

• Check Connections: Ensure all HDMI/VGA cables and the hub's USB-C cable are securely connected.
• Power Supply: Connect a power adapter to the hub's PD-IN port. Some laptops or display configurations require external power for stable operation.
• Laptop Compatibility: Verify your laptop's USB-C port supports DisplayPort Alt Mode.
• Driver Updates: Ensure your laptop's graphics drivers are up to date.
• Restart: Disconnect the hub, restart your laptop, then reconnect the hub.

Slow Data Transfer Speeds:

• USB Port Type: Ensure you are using the 5 Gbps USB-A or USB-C data ports for high-speed devices. Some USB-A ports may be USB 2.0 (480 Mbps).
• Device Compatibility: Verify the connected device (e.g., external hard drive) supports USB 3.0/3.1/3.2 speeds.
• Cable Quality: Use high-quality USB cables.

No Network Connection:

• Cable Check: Ensure the Ethernet cable is securely connected to both the hub and your router/modem.
• Driver: Your operating system should automatically install the Ethernet driver. If not, check your laptop's device manager for any network adapter issues.
• Router/Modem: Restart your router or modem.

Specifications

Display Output Table (macOS)

Image: Table detailing video output resolutions and refresh rates for single, dual, and triple monitor setups on macOS, noting limitations.

Display Output Table (Windows OS)

Image: Table detailing video output resolutions and refresh rates for single, dual, and triple monitor setups on Windows OS.

Warranty and Support

The Anker 14-in-1 USB-C Hub comes with an 18-month warranty. For technical support, warranty claims, or customer service inquiries, please contact Anker customer support through their official website or the contact information provided in your product packaging.

Official Product Video:

Video: An official Anker video showcasing the features and connectivity of the Anker USB-C Hub.