Mackie MP-20TWS True Wireless Dual-Driver Earbuds User Manual

1. Introduction and Overview

The Mackie MP-20TWS True Wireless Dual-Driver Earbuds are designed to deliver high-fidelity audio with advanced features for an immersive listening experience. These earbuds incorporate a hybrid dual-driver design, combining Knowles balanced armature and custom dynamic drivers for clear highs, rich mids, and powerful bass. Equipped with MIS Hybrid Active Noise Cancelling (ANC), they provide effective sound isolation, allowing you to focus on your audio.

Featuring Bluetooth 5.2 connectivity, the MP-20TWS ensures stable, low-latency wireless streaming. The earbuds are also rated IPX4 for water resistance, making them suitable for various environments. With an extended battery life and intuitive capacitive touch controls, the MP-20TWS offers convenience and performance for daily use.

The Mackie MP-20TWS True Wireless Earbuds and their charging case, showcasing the compact design and sleek black finish.

2. Setup

2.1. What's in the Box

• Mackie MP-20TWS True Wireless Earbuds (Left and Right)
• Charging Case
• Ear Cushions (various sizes for optimal fit)
• USB-C Charging Cable (not explicitly listed in 'whats_in_the_box' but standard for such devices)

2.2. Charging the Earbuds and Case

Before first use, fully charge the earbuds and the charging case. Place the earbuds into their respective slots in the charging case. Close the lid to begin charging. The LED indicators on the front of the case will illuminate to show the charging status. A full charge provides over 13 hours of playback from the earbuds, with the charging case extending total battery life significantly.

The Mackie MP-20TWS earbuds placed inside their charging case, with green LED indicators showing battery status during charging.

2.3. Bluetooth Pairing

1. Ensure the earbuds are charged.
2. Open the charging case. The earbuds will automatically enter pairing mode, indicated by a flashing LED on the earbuds.
3. On your device (smartphone, tablet, computer), navigate to the Bluetooth settings.
4. Select "Mackie MP-20TWS" from the list of available devices.
5. Once connected, the LED indicators on the earbuds will stop flashing.
6. For subsequent uses, the earbuds will automatically connect to the last paired device when removed from the case.

A pair of Mackie MP-20TWS earbuds, highlighting their ergonomic shape and the Mackie logo, ready for pairing.

3. Operating the Earbuds

3.1. Wearing the Earbuds

Select the ear cushions that provide the most comfortable and secure fit for your ears. Gently insert each earbud into your ear canal and twist slightly to ensure a snug seal. A proper fit is crucial for optimal sound quality and effective Active Noise Cancelling.

A Mackie MP-20TWS earbud comfortably seated in a user's ear, demonstrating proper fit for optimal audio and noise cancellation.

3.2. Touch Controls

The MP-20TWS earbuds feature capacitive touch controls on their outer surface. The functions are as follows:

• Single Tap: Play/Pause audio, Answer/End call.
• Double Tap (Left Earbud): Previous track.
• Double Tap (Right Earbud): Next track.
• Triple Tap: Activate voice assistant (Siri, Google Assistant).
• Hold (Left Earbud): Volume down.
• Hold (Right Earbud): Volume up.
• Hold (Either Earbud, during call): Reject call.
• Hold (Either Earbud, not on call): Toggle Active Noise Cancelling (ANC) / Transparency Mode.

Top view of the Mackie MP-20TWS earbuds, highlighting the touch-sensitive control surface with the Mackie logo.

3.3. Active Noise Cancelling (ANC)

The MP-20TWS features MIS Hybrid Active Noise Cancelling technology. This function actively reduces ambient noise, providing a quieter listening environment. To toggle ANC on/off or switch to Transparency Mode (which allows you to hear your surroundings), use the touch control as described above.

3.4. Call Quality

Each earbud is equipped with three Knowles SiSonic microphones, ensuring optimal noise cancellation during calls and clear voice pickup for conversations.

Underside view of the Mackie MP-20TWS earbuds, showing the charging contacts and ear tips.

4. Maintenance

4.1. Cleaning

• Regularly clean the earbuds and charging case with a soft, dry, lint-free cloth.
• Remove ear cushions and clean them with mild soap and water if necessary, ensuring they are completely dry before reattaching.
• Use a dry cotton swab to gently clean the charging contacts on both the earbuds and inside the case.
• Avoid using abrasive materials, alcohol, or chemical cleaners.

4.2. Storage

When not in use, store the earbuds in their charging case to protect them from dust, dirt, and physical damage. Store the case in a cool, dry place away from direct sunlight and extreme temperatures.

4.3. Water Resistance

The MP-20TWS earbuds have an IPX4 water resistance rating, meaning they are protected against splashing water from any direction. They are not designed for submersion in water. Avoid exposing them to heavy rain, showering, or swimming.

5. Troubleshooting

• No Sound/Low Volume:
  - Ensure earbuds are properly charged and connected.
  - Check volume levels on both the earbuds (via touch control) and your connected device.
  - Clean any debris from the earbud speakers and ensure ear cushions are correctly seated.
• Pairing Issues:
  - Ensure Bluetooth is enabled on your device and the earbuds are in pairing mode.
  - Turn off Bluetooth on your device, then turn it back on.
  - Forget the device in your Bluetooth settings and attempt to re-pair.
  - Ensure no other devices are actively connected to the earbuds.
• Earbuds Not Charging:
  - Ensure the charging case is charged.
  - Verify that the earbuds are correctly seated in the charging case and the charging contacts are clean and making proper connection.
  - Try a different USB-C charging cable and power adapter for the case.
• ANC Not Working Effectively:
  - Ensure the earbuds are properly seated in your ears with a good seal. Try different sized ear cushions.
  - Verify that ANC is activated via the touch controls.
• Intermittent Connection:
  - Move closer to your connected device to reduce interference.
  - Avoid physical obstructions between the earbuds and your device.
  - Ensure the earbuds are fully charged.

6. Specifications

7. Warranty and Support

For detailed warranty information and technical support, please refer to the official Mackie website or contact Mackie customer service directly. Keep your proof of purchase for warranty claims.

You can also find additional resources and frequently asked questions on the Mackie support page.