HOCO W21 Purple

Hoco W21 Graceful Charm Wired Headphones User Manual

Model: W21 Purple | Brand: HOCO

1. Introduction

Thank you for choosing the Hoco W21 Graceful Charm Wired Headphones. This manual provides detailed instructions for the proper use, setup, and maintenance of your new headphones. Please read this manual thoroughly before using the product to ensure optimal performance and longevity.

2. Product Features

  • Speaker: 40mm drivers for clear audio.
  • Power: Rated power of 10mW; maximum input power of 50mW.
  • Connectivity: Standard Ø3.5mm audio plug for universal compatibility.
  • Cable: High elastic braided cable with a length of 1.2m for durability and flexibility.
  • Microphone: Integrated controller with a microphone for hands-free communication.
  • Control: One-button operation control for easy management of calls and music.

3. Package Contents

Please check the package contents upon unboxing:

  • Hoco W21 Graceful Charm Wired Headphones
  • User Manual (this document)
Hoco W21 headphones in their retail packaging
Image: The Hoco W21 Graceful Charm Wired Headphones are shown in their retail packaging, highlighting the product name, brand, and key features like 120cm cable length and one-button remote control.

4. Setup

  1. Unpack the Headphones: Carefully remove the headphones from their packaging.
  2. Identify the Audio Plug: Locate the Ø3.5mm audio plug at the end of the headphone cable.
  3. Connect to Device: Insert the Ø3.5mm audio plug into the headphone jack of your mobile phone, tablet, or any compatible audio device. Ensure the plug is fully inserted for proper audio output.
  4. Adjust Fit: Place the headphones over your ears. Adjust the headband to ensure a comfortable and secure fit. The earcups are designed to sit over the ear.
Front view of Hoco W21 headphones
Image: A front view of the Hoco W21 Graceful Charm Wired Headphones, showcasing their purple color and over-ear design with the cable extending downwards.
Angled view of Hoco W21 headphones showing Hoco logo
Image: An angled view of the Hoco W21 Graceful Charm Wired Headphones, highlighting the Hoco brand logo on the earcup and the textured design around it.

5. Operating Instructions

The Hoco W21 headphones feature a convenient one-button inline control for managing audio and calls.

5.1 Music Playback

  • Play/Pause: Press the button once to play or pause the current track.
  • Next Track: Press the button twice quickly to skip to the next track.
  • Previous Track: Press the button three times quickly to go back to the previous track.

5.2 Call Management

  • Answer/End Call: Press the button once to answer an incoming call or end an ongoing call.
  • Reject Call: Press and hold the button for approximately 2 seconds to reject an incoming call.
Person wearing Hoco W21 headphones
Image: A person is shown wearing the Hoco W21 Graceful Charm Wired Headphones, demonstrating their comfortable fit and purple color in use.

6. Maintenance

Proper maintenance will extend the life of your headphones.

  • Cleaning: Use a soft, dry cloth to clean the earcups and headband. Do not use harsh chemicals or abrasive materials.
  • Storage: When not in use, store the headphones in a clean, dry place away from extreme temperatures and direct sunlight. Avoid tangling the cable.
  • Avoid Moisture: Do not expose the headphones to water or excessive moisture. They are not waterproof.
  • Handle with Care: Avoid dropping the headphones or subjecting them to strong impacts. Do not pull the cable forcefully.
Side view of Hoco W21 headphones showing earcups
Image: A side view of the Hoco W21 Graceful Charm Wired Headphones, focusing on the soft earcups and the adjustable headband mechanism.

7. Troubleshooting

ProblemPossible CauseSolution
No sound or low volume
  • Audio plug not fully inserted.
  • Device volume is too low or muted.
  • Incorrect audio output selected on device.
  • Ensure the 3.5mm plug is securely connected.
  • Increase the volume on your connected device.
  • Check your device's audio settings to ensure output is directed to the headphones.
Microphone not working
  • Microphone port on device is dirty or faulty.
  • Device settings are not configured for external microphone.
  • Ensure the plug is clean and fully inserted.
  • Check your device's audio input settings.
Sound distortion
  • Audio source quality is poor.
  • Volume is too high.
  • Damaged cable or plug.
  • Try a different audio source.
  • Lower the volume.
  • Inspect the cable and plug for visible damage. If damaged, replacement may be necessary.

8. Specifications

Model NumberW21 Purple
BrandHOCO
Speaker Diameter40mm
Rated Power10mW
Maximum Input Power50mW
Audio PlugØ3.5mm
Cable TypeHigh elastic braid
Cable Length1.2m
MicrophoneController with mic
Wire ControlOne-button operation control
Product Dimensions19.4 x 17.3 x 7.4 cm
Product Weight109 g
ColorPurple

9. Warranty and Support

Hoco products are manufactured to high quality standards. For information regarding warranty coverage and customer support, please refer to the warranty card included with your purchase or visit the official Hoco website. Keep your purchase receipt as proof of purchase for any warranty claims.

For technical assistance or further inquiries, please contact your retailer or the authorized service center in your region.

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