Razer Hammerhead True Wireless Earbuds User Manual

Introduction

This manual provides essential instructions for setting up, operating, maintaining, and troubleshooting your Razer Hammerhead True Wireless Earbuds. Please read this guide thoroughly to ensure optimal performance and longevity of your device.

Image: The Razer Hammerhead True Wireless Earbuds shown with their charging case. The earbuds are white, and the case is also white with a green LED indicator.

Setup

1. Unboxing and Package Contents

Carefully unpack your Razer Hammerhead True Wireless Earbuds. Ensure all components are present:

• Razer Hammerhead True Wireless Earbuds
• Charging Case
• USB-C Charging Cable
• Silicone Earbud Sleeves (various sizes)
• User Manual (this document)

Image: The white charging case for the Razer Hammerhead True Wireless Earbuds, with a black USB-C charging cable and two grey silicone earbud sleeves.

2. Initial Charging

Before first use, fully charge the earbuds and the charging case. Place the earbuds into the charging case and connect the USB-C cable to the case and a power source. The LED indicator on the case will show charging status.

Image: A close-up of the Razer Hammerhead True Wireless Earbuds charging case with a USB-C cable plugged into its port, indicating the charging process.

3. Bluetooth Pairing

1. Open the charging case. The earbuds will automatically enter pairing mode.
2. On your device (smartphone, tablet, etc.), enable Bluetooth and search for available devices.
3. Select "Razer Hammerhead True Wireless" from the list of devices.
4. Once paired, the earbuds will automatically connect to the last paired device when removed from the case.

Image: The Razer Hammerhead True Wireless Earbuds and charging case, accompanied by the Bluetooth 5.0 logo, highlighting their wireless connectivity feature.

4. Razer Audio App Installation

For advanced customization and control, download the Razer Audio app from your device's app store. The app allows you to adjust equalizer settings, customize touch controls, and update firmware.

Operating Instructions

1. Touch Controls

The earbuds feature intuitive touch controls for various functions:

• Play/Pause: Single tap on either earbud.
• Next Track: Double tap on the right earbud.
• Previous Track: Double tap on the left earbud.
• Answer/End Call: Single tap on either earbud.
• Reject Call: Tap and hold on either earbud.
• Activate Voice Assistant: Triple tap on either earbud.
• Volume Control: Customizable via the Razer Audio app.

Image: A close-up view of a single Razer Hammerhead True Wireless Earbud, highlighting its touch-enabled surface for convenient control.

2. Gaming Mode (Low Latency)

For an optimized gaming experience with minimal audio delay, activate Gaming Mode. This mode provides an ultra-low input latency of 60ms, ensuring audio is synchronized with your gameplay. This feature can typically be toggled via the Razer Audio app or specific touch gestures (refer to the app for details).

Image: The Razer Hammerhead True Wireless Earbuds and charging case, with text indicating "Ultra-Low Latency Connection" for immersive sound and competitive gaming.

3. Audio Performance

The earbuds are equipped with custom-tuned 13mm dynamic drivers designed to deliver clear, balanced sound with deep bass, crisp highs, and rich mids. For personalized audio, use the Razer Audio app to adjust equalizer settings.

Image: An illustration showing three views of a Razer Hammerhead True Wireless Earbud with green sound waves emanating, emphasizing the custom-tuned 13mm drivers for clear, balanced sound.

4. Water-Resistant Design

The Razer Hammerhead True Wireless Earbuds feature a water-resistant design, allowing for use during various outdoor activities without concern for splashes or light rain. This design enhances durability for an active lifestyle.

Image: Two Razer Hammerhead True Wireless Earbuds displayed side-by-side, with text indicating "Water-Resistant Design" for an active lifestyle.

Image: A close-up of a single Razer Hammerhead True Wireless Earbud with water droplets on its surface, illustrating its water-resistant capability.

Maintenance

1. Cleaning

Regularly clean your earbuds and charging case to maintain optimal performance and hygiene:

• Use a soft, dry, lint-free cloth to wipe the earbuds and case.
• For earbud tips, gently remove them and clean with a mild soap solution if necessary, then rinse and dry completely before reattaching.
• Avoid using abrasive materials or harsh chemicals.

2. Charging

To ensure consistent power, charge your earbuds and case regularly. The charging case provides additional battery life, extending total usage time up to 15 hours. Always use the provided USB-C cable for charging.

The LED indicator on the charging case displays the battery status:

• Green: Fully charged or high battery.
• Amber: Medium battery.
• Red: Low battery, requires charging.

3. Storage

When not in use, store the earbuds in their charging case to protect them and keep them charged. Store the case in a cool, dry place away from direct sunlight and extreme temperatures.

Troubleshooting

1. Earbuds Not Pairing or Connecting

• Ensure both earbuds are fully charged.
• Place both earbuds back into the charging case, close the lid, wait a few seconds, then open it again to re-initiate pairing mode.
• On your device, forget or remove the "Razer Hammerhead True Wireless" from your Bluetooth device list, then attempt to pair again.
• Try pairing with a different device to rule out device-specific issues.

2. One Earbud Not Working or Charging

• Check the charging contacts on both the earbud and inside the case for any debris or obstruction. Clean gently if necessary.
• Ensure the earbud is seated correctly in the charging case.
• Fully charge the case and earbuds. If one earbud consistently shows low battery or fails to charge, it may indicate a hardware issue.
• Perform a factory reset (refer to the Razer Audio app or Razer support website for specific instructions).

3. Microphone Issues (e.g., with Discord)

Some users may experience microphone conflicts when using the earbuds with certain applications like Discord on PC. If you encounter issues where you cannot speak or be heard:

• On your PC, go to Sound Settings.
• Under "Input" (for microphone) and "Output" (for playback), disable any entries related to the "Razer Hammerhead True Wireless Hands-Free AG Audio" or similar hands-free profiles.
• Ensure only the "Razer Hammerhead True Wireless Stereo" is enabled for playback.
• You may need to use an alternative microphone for voice chat if the stereo profile does not support simultaneous high-quality audio and microphone input.

4. Sound Quality Issues

• Ensure the earbud sleeves are correctly sized and provide a good seal in your ear canal.
• Adjust equalizer settings via the Razer Audio app.
• Check for firmware updates through the Razer Audio app.

Specifications

Warranty Information

The Razer Hammerhead True Wireless Earbuds come with a manufacturer's warranty of 24 months from the date of purchase. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims.

For detailed warranty terms and conditions, please visit the official Razer support website.

Support

If you encounter any issues not covered in this manual or require further assistance, please contact Razer Customer Support:

• Online Support: Visit the official Razer Support Website.
• Razer Audio App: The app may offer in-app support or troubleshooting guides.

Before contacting support, please have your product model number (RZ12-02970500-R3M1) and proof of purchase ready.