Understanding Your Protection Plan
This plan offers extended coverage for your eligible portable electronic devices. It complements and extends the manufacturer's warranty, providing peace of mind against various types of damage and malfunctions.
This diagram clearly outlines the types of incidents and malfunctions that are covered by the ASURION protection plan, such as drops, spills, cracked screens, power surges, mechanical/electrical malfunctions, and failures due to normal wear and tear. It also specifies exclusions like loss, theft, intentional damage, cosmetic issues, and manufacturer-covered malfunctions.
Plan Activation and Eligibility
Activation
Your protection plan is typically activated upon purchase with your eligible product.
Eligibility Requirements
- The plan must be purchased concurrently with your product or within 30 days of the product purchase.
- Pre-existing conditions on the device are not covered.
- Products intended for business or commercial use are excluded from coverage.
Your official Terms & Conditions document will be sent to your email address within 24 hours of purchase. Please check your spam folder if you do not receive it. If the email is still missing, contact AmazonFeedback@asurion.com with your Asurion plan order number for a resend.
Coverage Details
What is Covered
The ASURION protection plan provides comprehensive coverage for your portable electronic device:
- Immediate Protection (from Day One):
- Drops
- Spills
- Cracked screens
- Power surge protection
- Coverage After Manufacturer's Warranty Ends:
- Mechanical and electrical malfunctions
- Failures due to normal wear and tear
There are no additional fees for repairs, replacements, or reimbursements. Shipping costs are included.
What is Not Covered
Certain situations and damages are not covered by this plan:
- Loss, theft, or intentional damage to the device.
- Scratches, dents, and dings that do not affect the product's functionality.
- Malfunctions already covered by the manufacturer's warranty (during its active period).
For complete details on coverage and exclusions, refer to the full Terms & Conditions document.
This visual timeline explains how the ASURION protection plan works in conjunction with a manufacturer's warranty. It shows that drops, spills, and cracked screens are covered from day one, while tech malfunctions are covered after the manufacturer's warranty expires, extending protection for up to three years.
Filing a Claim
Easy Claim Process
Should your device experience a covered issue, filing a claim is a straightforward process:
- Visit the official Asurion claims portal: Asurion.com/amazon.
- Follow the on-screen instructions to file your claim. The process is designed to be completed in minutes.
- Asurion will assess your claim and proceed with repair, replacement, or reimbursement up to the purchase price of your product (excluding tax).
This image visually represents the core benefit of the ASURION plan: getting your damaged technology fixed. It shows examples of common damage like a cracked laptop screen, a broken smartwatch, and a malfunctioning gaming console, reinforcing the plan's ability to repair or replace these items quickly.
Support and Additional Information
Technical Support
Your ASURION plan includes 24/7 tech support to assist with any device-related questions or issues. This support is available even if your device is not damaged, helping you troubleshoot and optimize its performance.
This image emphasizes the availability of ASURION's tech support for various devices like headphones, tablets, laptops, and mice. It illustrates common questions users might have, such as audio issues, data backup, software compatibility, and device connectivity, indicating that tech support provides answers.
Terms & Conditions
The full Terms & Conditions for your protection plan are available in the "Your Orders" section on Amazon. Additionally, more information can be found within the "Product guides and documents" section on the product page, under "User Guide." It is recommended to review these documents for a complete understanding of your coverage.
Contact
For specific inquiries regarding your plan or if you have not received your Terms & Conditions, please contact Asurion directly via the email provided in the activation section or through their official website.
