Introduction
This user manual provides comprehensive instructions for the setup, operation, and maintenance of your Polycom SoundStation IP 6000 conference phone. Designed for superior audio clarity and ease of use, this device is ideal for small to medium-sized conference rooms, delivering an unparalleled conferencing experience.
Product Overview
The Polycom SoundStation IP 6000 is a high-performance IP conference phone designed for crystal-clear voice conferencing. It features Polycom HD Voice technology for exceptional audio quality and a 12-foot microphone pickup range.
Figure 1: Polycom SoundStation IP 6000 Conference Phone. This image shows the overall triangular shape of the phone with the central speaker grille, integrated keypad, and LCD display.
Figure 2: Close-up of the Polycom SoundStation IP 6000's backlit LCD display and keypad. The display shows "Waiting for network available..." and the keypad includes standard dial pad, navigation buttons, menu, exit, and call control keys.
Key Features:
- Polycom HD Voice: Delivers unparalleled clarity for more efficient and productive conference calls.
- 12-foot Microphone Pickup: Combined with Automatic Gain Control for superior performance.
- Expandable Coverage: Optional extended microphones can expand coverage for larger rooms.
- Backlit LCD Display: 248 x 68 pixel resolution for easy menu navigation.
- SIP Software: Advanced call handling, security, and provisioning features.
- Robust Interoperability: Compatible with a broad array of SIP call platforms.
- Power over Ethernet (PoE): Simplifies installation by delivering power and data over a single Ethernet cable.
Setup
Package Contents:
Ensure all components are present before proceeding with setup. The standard package includes:
- Polycom SoundStation IP 6000 Conference Phone
- Ethernet Cable
- (Optional) External Power Supply (if not using PoE)
Connecting the Phone:
- Placement: Place the SoundStation IP 6000 in the center of your conference table for optimal microphone pickup. Ensure it is within reach of an Ethernet port.
- Connect Ethernet Cable: Locate the Ethernet port on the underside of the phone. Connect one end of the provided Ethernet cable to this port and the other end to a network switch or router that supports Power over Ethernet (PoE).
Figure 3: Underside of the Polycom SoundStation IP 6000, displaying the product label with Part No: 2201-15600-001 and various regulatory certifications. The Ethernet port is typically located near this label.
- Power On: If using PoE, the phone will power on automatically once connected to a PoE-enabled port. If not using PoE, connect an optional external power supply (sold separately) to the phone's power input port and then to a wall outlet.
- Network Configuration: The phone will attempt to obtain an IP address via DHCP. Once connected, the display will show network status. If your network requires static IP configuration, refer to the advanced settings in the operating instructions.
Operating Instructions
Making a Call:
- Dialing: Use the numeric keypad to enter the desired phone number.
- Initiate Call: Press the Call button (green phone icon) to place the call.
- Ending Call: Press the End Call button (red phone icon) to disconnect.
Answering a Call:
When the phone rings, press the Call button (green phone icon) to answer.
Using the Display and Menu:
- Navigation: Use the Up/Down/Left/Right arrow buttons to navigate through menus and options on the LCD display.
- Select: Press the Select button to confirm an option.
- Menu: Press the Menu button to access the main menu.
- Exit: Press the Exit button to go back to the previous screen or exit a menu.
Volume Control:
Use the Volume Up and Volume Down buttons (located next to the keypad) to adjust the speaker volume during a call or the ringer volume when idle.
Muting the Microphones:
Press the Mute button (microphone icon) to mute or unmute the microphones. The button will illuminate when muted.
Maintenance
- Cleaning: Use a soft, dry cloth to clean the phone's exterior. For stubborn marks, slightly dampen the cloth with water. Do not use abrasive cleaners or solvents.
- Storage: Store the phone in a cool, dry place away from direct sunlight and extreme temperatures when not in use for extended periods.
- Firmware Updates: Periodically check with your IT administrator or Polycom support for available firmware updates to ensure optimal performance and security.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on. | No power from PoE switch or external power supply. | Ensure Ethernet cable is securely connected to a PoE-enabled port. If using an external power supply, verify it is connected and the outlet is active. |
| "Waiting for network available..." message on display. | Network connectivity issue or DHCP server not responding. | Check Ethernet cable connection. Verify network switch/router is operational. Consult your network administrator. |
| No dial tone or cannot make calls. | SIP registration failure or network issue. | Verify network connection. Check SIP registration status in phone's menu. Contact your VoIP service provider or IT administrator. |
| Poor audio quality (echo, static). | Environmental interference or network latency. | Ensure phone is not too close to other electronic devices. Check network quality. Adjust microphone sensitivity if available in settings. |
Specifications
| Feature | Detail |
|---|---|
| Model | SoundStation IP 6000 (2201-15600-001) |
| Product Dimensions | 14 x 8 x 14 inches |
| Item Weight | 3 pounds |
| Manufacturer | Polycom Inc. |
| Network Interface | Ethernet 10/100BaseT (supports Static IP and DHCP) |
| Codec Support | G.711, G.729a, G.722, G.722.1, G.722.1C, Siren 14 |
| Protocol Support | IETF SIP (RFC3261 and companion RFCs) |
| Display | 248 x 68 pixel resolution backlit LCD |
| Microphone Pickup | 12-foot range (expandable with optional microphones) |
| Power Source | Power over Ethernet (PoE) or optional external power supply |
| UPC | 090952117079 |
| Date First Available | September 18, 2018 |
Figure 4: Serial number label (SN: 0004F2F19579) and manufacturing details on the underside of the Polycom SoundStation IP 6000. This label also indicates "Made in Thailand".
Warranty and Support
As this product is listed as "Renewed" (e.g., by Amazon Renewed), specific warranty terms may vary from a new product. Please refer to the warranty information provided by the seller (e.g., Amazon Renewed) at the time of purchase for details regarding coverage and duration.
For technical support related to the Polycom SoundStation IP 6000's functionality, it is recommended to consult Polycom's official support resources or contact your IT department/VoIP service provider for assistance with network and SIP configurations.
For general inquiries or issues related to your renewed product purchase, please contact the seller directly through the platform where the purchase was made.
Safety Information
- Do not expose the phone to water or excessive moisture.
- Avoid placing the phone near heat sources or in direct sunlight.
- Use only approved power supplies and accessories.
- Do not attempt to open or repair the phone yourself. Refer all servicing to qualified personnel.
- Keep the phone away from strong electromagnetic fields.
