Introduction
The Polycom VVX 350 Business Desktop Phone is a high-quality, six-line display IP phone designed for small and medium businesses. It is ideal for education workers and call center operators who need to handle moderate to high volume calls and whose jobs require reliable communications. This manual provides essential information for setting up, operating, and maintaining your VVX 350 IP Phone.
Package Contents
Before you begin, ensure all items are present in the package:
- Polycom VVX 350 Business IP Phone unit
- Handset
- Handset cord
- Ethernet cable (CAT 5E)
- Desk stand
- Quick Start Guide
Note: A power supply is NOT included with this phone and must be purchased separately if Power over Ethernet (PoE) is not available.
Setup
1. Attaching the Desk Stand
Align the tabs on the desk stand with the slots on the back of the phone. Press firmly until the stand clicks into place. You can adjust the angle by selecting different slots.
2. Connecting Cables
Locate the ports on the back of the phone:
- Handset Port: Connect one end of the coiled handset cord to the handset and the other end to the handset port on the phone (marked with a handset icon).
- LAN Port: Connect one end of the Ethernet cable to the LAN port on the phone (marked with a network icon) and the other end to your network switch or router. If your network supports Power over Ethernet (PoE), the phone will power on automatically.
- PC Port: (Optional) Connect a second Ethernet cable from the PC port on the phone to your computer. This allows your computer to share the network connection through the phone.
- Power Port: If PoE is not available, connect an optional external power adapter (not included) to the power port.
Image: Front view of the Polycom VVX 350 Business IP Phone, showing the display, keypad, and handset. This image illustrates the overall design and key components of the phone.
3. Initial Boot-up
Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes as it obtains network settings and registers with your IP PBX system. The display will show progress messages.
Operating Instructions
Basic Call Functions
- Making a Call:
- Pick up the handset, press the Speakerphone button, or press a line key.
- Dial the number using the keypad.
- Press the "Dial" soft key or wait for the call to connect automatically.
- Answering a Call:
- Pick up the handset.
- Press the Speakerphone button.
- Press the "Answer" soft key.
- Ending a Call: Hang up the handset, press the Speakerphone button again, or press the "End Call" soft key.
- Placing a Call on Hold: During an active call, press the "Hold" soft key. To resume, press the "Resume" soft key or the flashing line key.
- Transferring a Call: During an active call, press the "Transfer" soft key. Dial the number to transfer to, then press "Transfer" again (for blind transfer) or wait for the party to answer and then press "Transfer" (for supervised transfer).
- Accessing Voicemail: Press the "Messages" button (envelope icon) and follow the audio prompts.
Key Features
- Polycom HD Voice: Experience clear, natural, and life-like conversations.
- 3.5" Color Display: Provides an engaging user experience with visual information at a glance.
- Two Gig Ethernet Ports: Offers robust network connectivity, supporting both LAN and PC connections.
- USB Port: Enables quick data transfer and accessory connectivity.
- Broad Compatibility: Integrates seamlessly with over 60 industry-leading call control platforms.
Maintenance
Proper care and maintenance will extend the life of your Polycom VVX 350 IP Phone.
- Cleaning: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Do not use abrasive cleaners, waxes, or solvents. Avoid spraying liquids directly onto the phone.
- Environment: Keep the phone away from excessive heat, direct sunlight, and moisture. Ensure adequate ventilation around the device.
- Cables: Periodically check all cable connections to ensure they are secure.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on. | No power from PoE or external power adapter. |
|
| Cannot make or receive calls. | Network connectivity issue or phone not registered. |
|
| Poor audio quality (echo, static). | Handset cord issue, network congestion, or environmental interference. |
|
Specifications
| Feature | Detail |
|---|---|
| Brand | Plantronics (Polycom) |
| Model Number | VVX 350 (2200-48830-025) |
| Display | 3.5" Color Display |
| Lines Supported | 6 Lines |
| Ethernet Ports | 2 x Gig-E (LAN, PC) |
| USB Port | Yes |
| HD Voice | Yes |
| Power Source | PoE (Power over Ethernet) or optional external power adapter (not included) |
| Item Weight | 2.2 pounds |
| Product Dimensions | 9.2 x 10.3 x 2.5 inches |
| Color | Black |
Warranty and Support
This Polycom VVX 350 Business IP Phone typically comes with a manufacturer's warranty. Please refer to the warranty card included with your product or visit the official Polycom (now Plantronics) website for detailed warranty terms and conditions.
For technical support, troubleshooting assistance beyond this manual, or to inquire about replacement parts, please contact your IT department or the official Plantronics/Polycom customer support channels. Contact information can usually be found on the manufacturer's website.
