1. Overview
The Plantronics BackBeat GO 810 are over-ear wireless headphones designed to provide rich, detailed audio with active noise-canceling capabilities. They offer a personalized audio experience through dual-mode ANC and customizable EQ presets, making them ideal for on-the-go listening.
Key Features
- Plantronics Signature Audio: Equipped with 40 mm drivers for rich, detailed sound.
- Dual-Mode Active Noise Canceling (ANC): Provides clear audio in both high- and low-noise environments, accessible via the BackBeat FIT app.
- Extended Battery Life: Up to 22 hours of wireless listening with ANC enabled, and up to 28 hours without ANC.
- Customizable EQ Presets: Choose between balanced and bright audio profiles through the Plantronics BackBeat app.
- Comfortable Design: Features memory foam earcups for long-lasting comfort during extended use.
What's in the Box
Image: Plantronics BackBeat GO 810 Wireless Headphones in Navy Blue, showcasing the over-ear design and controls.
- Noise Cancelling Headset
- Carrying Bag
- 3.5mm Stereo Cable
- USB Cable
- Quick Start Guide
- Warranty Information
- Safety and Compliance Documentation
2. Setup
Charging the Headphones
Before first use, fully charge your BackBeat GO 810 headphones. Connect the supplied USB cable to the charging port on the headphones and the other end to a USB wall charger or a computer's USB port. The LED indicator will show charging status and turn off when fully charged.
Pairing with a Device
- Ensure the headphones are powered off.
- Press and hold the Power button until the LED flashes red and blue, indicating pairing mode.
- On your device (smartphone, tablet, computer), enable Bluetooth and search for new devices.
- Select "Plantronics BB GO 810" from the list of available devices.
- Once paired, the LED will stop flashing and remain solid blue.
Using the BackBeat App
Download the Plantronics BackBeat app from your device's app store. This app allows you to customize your listening experience, including adjusting EQ presets and managing Active Noise Canceling (ANC) modes.
3. Operating Instructions
Power On/Off
- To power on, press and hold the Power button until you hear the power on tone.
- To power off, press and hold the Power button until you hear the power off tone.
Active Noise Canceling (ANC)
The BackBeat GO 810 features dual-mode ANC. You can toggle ANC on or off, or switch between modes (e.g., high-noise, low-noise) using the dedicated ANC button on the headphones or through the Plantronics BackBeat app. Refer to the quick start guide for specific button locations.
Media Control
Control your audio playback directly from the headphones. Functions typically include:
- Play/Pause: Press the multi-function button.
- Next Track: Double-press the multi-function button.
- Previous Track: Triple-press the multi-function button.
- Volume Up/Down: Use the volume buttons.
Specific button layouts and functions are detailed in the included Quick Start Guide.
EQ Presets
Customize your sound profile by switching between 'Balanced' and 'Bright' EQ presets. This feature is primarily controlled via the Plantronics BackBeat app, allowing you to tailor the audio output to your preference.
4. Maintenance
Cleaning
To maintain the condition of your headphones:
- Wipe the earcups and headband with a soft, dry, lint-free cloth.
- Do not use abrasive cleaners, solvents, or spray directly onto the headphones.
- Avoid getting moisture into any openings.
Storage
When not in use, store your headphones in the provided carrying bag to protect them from dust, scratches, and minor impacts. Store in a cool, dry place away from extreme temperatures.
5. Troubleshooting
No Power
- Ensure the headphones are fully charged. Connect them to a power source using the USB cable and check the charging indicator.
- Try a different USB cable or charging port.
Cannot Pair with Device
- Make sure the headphones are in pairing mode (LED flashing red and blue).
- Ensure Bluetooth is enabled on your device and it is within range (typically 10 meters or 33 feet).
- Forget or remove the headphones from your device's Bluetooth list and attempt to pair again.
- Restart both the headphones and your device.
No Sound or Poor Audio Quality
- Check the volume levels on both the headphones and your connected device.
- Ensure the headphones are properly connected to your device.
- Move closer to your device to avoid interference.
- Try playing audio from a different application or source.
- If using ANC, try toggling it off and on.
6. Specifications
| Feature | Detail |
|---|---|
| Model Name | 211821-99 |
| Connectivity Technology | Wireless |
| Wireless Communication Technology | Bluetooth |
| Headphones Jack | 3.5 mm Jack |
| Battery Life | 22 Hours (with ANC) |
| Batteries | 1 Lithium Polymer battery (included) |
| Special Feature | Noise Cancellation |
| Noise Control | Active Noise Cancellation |
| Control Type | Media Control, App |
| Material | Memory Foam |
| Color | Navy Blue |
| Ear Placement | Over Ear |
| Form Factor | Over Ear |
| Product Dimensions | 8.1 x 2.2 x 1.65 inches |
| Item Weight | 10.2 ounces (0.64 Pounds) |
| Manufacturer | Plantronics |
| UPC | 017229164765 |
7. Warranty and Support
Warranty Information
Your Plantronics BackBeat GO 810 headphones come with a limited warranty. Please refer to the 'Warranty' and 'Safety and Compliance Documentation' included in your product packaging for detailed terms and conditions, including coverage period and how to make a claim.
Customer Support
For further assistance, technical support, or to access frequently asked questions, please visit the official Plantronics (now Poly) support website. You can typically find support resources by searching for your specific model number (211821-99) on their website.