1. Introduction
The Cisco IP Phone 8861 with Multi-Platform Phone firmware is designed to enhance personal productivity in the workplace through its robust and user-friendly features. This office phone offers an ergonomic design, wideband audio for clear voice communications, reliable operation, and encrypted voice communications for enhanced security.
Figure 1: Cisco IP Phone 8861 device overview.
2. Key Features
- Optimized for Cisco Webex Calling: This device is optimized for Cisco Webex Calling. A Cisco Webex subscription must be purchased separately.
- Fixed Function Keys: Provides one-touch access to essential features such as service, messaging, directory, hold/resume, transfer, and conference.
- Fully Programmable: Line keys can be configured to support directory numbers or call features like speed dialing.
- Optimal Performance: Features Class 2 Power over Ethernet (PoE) and a built-in Gigabit Ethernet switch for PC connection.
- Compatibility: Integrates with various industry-leading call control platforms, which may require additional licenses or services.
3. Package Contents
Verify that your package contains the following items:
- Cisco IP Phone 8861 (CP-8861-3PW-NA-K9=)
- Handset and coiled cord
- Ethernet cable
- Documentation
4. Setup
- Connect the Handset: Plug one end of the coiled handset cord into the handset port on the phone base and the other end into the handset.
- Connect to Network: Connect an Ethernet cable from your network switch or router to the network port on the back of the phone. If using Power over Ethernet (PoE), the phone will power on automatically.
- Connect to PC (Optional): If you wish to connect a PC through the phone, use another Ethernet cable to connect your PC to the PC port on the back of the phone.
- Connect Power (if not using PoE): If PoE is not available, connect an optional power adapter (sold separately) to the power port on the phone and then to a power outlet.
- Initial Boot-up: The phone will power on and begin its boot sequence. This may take a few minutes as it connects to the network and registers with your call control system.
- Configuration: Follow any on-screen prompts or consult your system administrator for specific network and account configurations.
5. Operating Instructions
5.1 Making and Receiving Calls
- To Make a Call: Lift the handset, press the speaker button, or press a line button. Dial the number using the keypad.
- To Answer a Call: Lift the handset, press the speaker button, or press the flashing line button.
- To End a Call: Replace the handset or press the End Call button.
5.2 Fixed Function Keys
The phone features dedicated buttons for common functions:
- Service: Access various phone services.
- Messaging: Access voicemail or message indicators.
- Directory: Access corporate or personal directories.
- Hold/Resume: Place an active call on hold or resume a held call.
- Transfer: Transfer an active call to another party.
- Conference: Initiate a conference call.
5.3 Programmable Line Keys
The buttons alongside the display are programmable line keys. They can be configured by your system administrator to function as:
- Additional phone lines (directory numbers).
- Speed dial buttons for frequently called numbers.
- Access to specific call features.
5.4 Volume Control
Use the volume up (+) and volume down (-) buttons to adjust the volume of the handset, headset, or speakerphone during a call, or the ringer volume when the phone is idle.
5.5 Headset Usage
The phone supports a headset for hands-free communication. Connect your headset to the dedicated headset port. Press the headset button to activate/deactivate headset mode. Note that a headset is sold separately.
5.6 Other Functions
- Mute: Press the Mute button to mute your microphone during a call. Press again to unmute.
- Speaker: Press the Speaker button to use the speakerphone. Press again to turn off the speakerphone.
- Redial: Access your call history and redial previous numbers.
- Recordings: Access and manage call recordings (if enabled by your system administrator).
- Group Calling: Utilize features for group calls as configured by your system.
6. Maintenance
- Cleaning: Use a soft, dry cloth to clean the phone's exterior. Avoid abrasive cleaners or solvents.
- Environment: Keep the phone in a dry environment, away from direct sunlight and extreme temperatures.
- Cables: Ensure all cables are securely connected and not pinched or damaged.
7. Troubleshooting
7.1 No Dial Tone
- Check all cable connections, especially the Ethernet cable to the network port.
- Ensure the phone is receiving power (either via PoE or power adapter).
- Contact your system administrator if the issue persists.
7.2 Cannot Make or Receive Calls
- Verify the phone is registered with your call control system (check the display for status messages).
- Ensure your network connection is active.
- Confirm that your account is active and has calling privileges.
- Contact your system administrator for assistance.
7.3 Poor Audio Quality
- Check handset and headset connections.
- Adjust the volume using the volume buttons.
- Ensure there is no interference from other electronic devices.
- Verify network quality and bandwidth.
8. Specifications
- Brand:
- Cisco
- Model Number:
- CP-8861-3PW-NA-K9=
- Item Weight:
- 5.1 pounds
- Package Dimensions:
- 14.92 x 12.64 x 4.72 inches
- Color:
- Black, Grey
- Telephone Type:
- IP Phone
- Power Source:
- Corded Electric
- Dialer Type:
- Single Keypad
- Answering System Type:
- Digital
- Compatible Devices:
- Mobile devices, Cisco Webex Calling, other call control platforms
- Conference Call Capability:
- 2 way
- Multiline Operation:
- Multi-Line Operation
- Caller Identification:
- Yes
9. Warranty and Support
For warranty information and technical support, please refer to the documentation provided with your product or visit the official Cisco support website. Specific warranty terms may vary by region and reseller.
