Introduction
The Plantronics BackBeat PRO 2 Special Edition headphones are designed to provide an immersive audio experience with advanced noise-canceling technology. This manual will guide you through the essential steps to set up, operate, and maintain your headphones, ensuring optimal performance and longevity.
Key Features
- Immersive High-Res Sound: Experience rich bass, crisp highs, and natural mid-tones for your music.
- Active Noise Canceling (ANC): Minimize ambient noise for focused listening or calls.
- Extended Battery Life: Up to 24 hours of continuous wireless streaming.
- Wireless Freedom: Stream audio up to 100 meters (330 feet) from Class 1 Bluetooth devices.
- Rigid Travel Case: Protect your headphones with the included compact travel case.
What's in the Box
- Plantronics BackBeat PRO 2 Special Edition Wireless Headphones
- Rigid Travel Case
- USB Charging Cable
- 3.5mm Audio Cable

Image: The Plantronics BackBeat PRO 2 Special Edition headphones neatly packed in their rigid travel case, alongside the USB charging cable and 3.5mm audio cable.
Product Overview

Image: A front-angle view of the Plantronics BackBeat PRO 2 Special Edition headphones, showcasing the earcups, headband, and the 'PLT' logo on the left earcup.

Image: A side view of the Plantronics BackBeat PRO 2 Special Edition headphones, highlighting the design of the earcups and the location of various controls and ports.
Setup
1. Charging Your Headphones
Before first use, fully charge your headphones. Connect the included USB charging cable to the micro-USB port on the headphones and the other end to a USB wall charger or computer USB port. The LED indicator will show charging status and turn off when fully charged.
2. Bluetooth Pairing
- With the headphones powered off, press and hold the Power button until the LED flashes red and blue, indicating pairing mode.
- On your smartphone or tablet, enable Bluetooth and search for new devices.
- Select "Plantronics BackBeat PRO 2 SE" from the list of available devices.
- Once paired, the LED will stop flashing and remain solid blue.
3. Adjusting the Fit
Adjust the headband to ensure the earcups comfortably cover your ears. The earcups swivel to provide a secure and comfortable fit for extended listening periods.
Operating Instructions
Power On/Off
Slide the Power switch to the ON position to power on. Slide it to the OFF position to power off.
Music Playback and Call Management
- Play/Pause: Press the center button on the right earcup.
- Next Track: Double-press the center button.
- Previous Track: Triple-press the center button.
- Answer/End Call: Press the center button during an incoming call or active call.
- Reject Call: Press and hold the center button for 2 seconds during an incoming call.
Volume Control
Rotate the outer ring on the right earcup clockwise to increase volume and counter-clockwise to decrease volume.
Active Noise Canceling (ANC) and Open-Listening Mode
The ANC switch is located on the left earcup. Toggle the switch to activate or deactivate Active Noise Canceling. When ANC is off, the headphones enter Open-Listening Mode, allowing you to hear your surroundings.
Video: An overview of the Plantronics BackBeat PRO 2 Special Edition headphones, highlighting features such as battery life, active noise canceling, open-listening mode, high-res sound, and Bluetooth range.
Maintenance
Cleaning
Wipe the ear cushions and headband with a soft, damp cloth. Do not use abrasive cleaners or immerse the headphones in water.
Storage
When not in use, store your headphones in the provided rigid travel case to protect them from dust and damage. Avoid storing in extreme temperatures.
Battery Care
To prolong battery life, avoid fully discharging the battery frequently. Charge the headphones regularly, even if not used for extended periods.
Troubleshooting
| Problem | Solution |
|---|---|
| Headphones do not power on. | Ensure the battery is charged. Connect to a power source using the USB cable. |
| Cannot pair with device. | Ensure headphones are in pairing mode (flashing red/blue LED). Turn off and on Bluetooth on your device. Clear previous pairings on your device if necessary. |
| No sound or poor audio quality. | Check volume levels on both headphones and connected device. Ensure headphones are within Bluetooth range. Try re-pairing the headphones. If using wired connection, ensure cable is fully inserted. |
| ANC is not working effectively. | Ensure the ANC switch is in the ON position. Adjust headphone fit to ensure a good seal around your ears. |
Specifications
- Model Number: 207120-21
- Product Dimensions: 9 x 9 x 3 inches
- Item Weight: 10.2 ounces
- Batteries: 1 Lithium Metal battery (included)
- Wireless Technology: Bluetooth v4.0 (Class 1)
- Connectivity: Wireless, 3.5mm Audio Jack (for wired use)
- Special Features: Active Noise-Canceling, Open-Listening Mode
- Form Factor: Over-Ear
- Color: Grey
- Manufacturer: Plantronics
Important Safety Information
Read all instructions carefully before using the product. Do not expose headphones to extreme temperatures, humidity, or liquids. Avoid dropping or subjecting the headphones to strong impacts. Keep out of reach of children. Dispose of batteries according to local regulations.
Warranty and Support
For detailed warranty information, technical support, and a comprehensive user guide, please refer to the official Plantronics documentation. A PDF version of the user manual is available for download:
You can also visit the Plantronics support website for further assistance.







