1. Introduction
This manual provides comprehensive instructions for the setup, operation, and maintenance of your Snom IP 710 Phone. The Snom 710 is designed for business telephony, offering a rich set of features for real-time communication.
Key features include:
- 4 Line Backlit B/W Display
- 12 Identities/Lines support
- 5 Programmable function keys
- Support for four SIP identities
2. Package Contents
Before proceeding with the setup, please verify that all components are present in the package:
- Snom IP 710 Phone unit
- Handset
- Handset cord
- Ethernet cable
- Power adapter (if not using Power over Ethernet - PoE)
- Desk stand
Figure 1: Snom IP 710 Phone unit with handset. This image displays the black phone unit from a slight angle, highlighting its display, keypad, and the coiled handset cord.
3. Setup
3.1. Physical Connection
- Connect the Handset: Plug one end of the coiled handset cord into the handset and the other end into the designated handset port on the phone base.
- Connect to Network:
- Using Power over Ethernet (PoE): Connect an Ethernet cable from your PoE-enabled network switch or router to the LAN port on the back of the phone. The phone will power on automatically.
- Using Power Adapter: If PoE is not available, connect the Ethernet cable from your network to the LAN port, and then connect the power adapter to the phone's power input and a wall outlet.
- Position the Desk Stand: Attach the desk stand to the back of the phone unit to position it at a comfortable viewing angle.
3.2. Initial Boot-up and Configuration
Upon successful connection, the phone will power on and begin its boot sequence. The display will show boot progress and then attempt to obtain network settings (IP address) via DHCP. Once connected to the network, it will attempt to register with your SIP server.
- Display Status: Observe the display for network and registration status. A successful registration typically shows the line status as "Registered" or similar.
- Accessing Web Interface: For advanced configuration, you can access the phone's web interface by entering its IP address into a web browser on a computer connected to the same network. The IP address can usually be found in the phone's network settings menu.
4. Operating Instructions
4.1. Making Calls
- Lift Handset: Lift the handset or press the speakerphone button to get a dial tone.
- Dial Number: Enter the desired phone number using the keypad.
- Initiate Call: Press the Call button (often a green phone icon) or wait a few seconds for the call to automatically initiate.
4.2. Receiving Calls
When an incoming call is received, the phone will ring and the display will show caller ID information.
- Answer Call: Lift the handset or press the speakerphone button to answer the call.
- Reject Call: Press the Reject button (often a red phone icon) to decline the call.
4.3. Using Programmable Function Keys
The Snom IP 710 features 5 programmable function keys, typically located on the side of the display. These keys can be configured for various functions such as speed dial, busy lamp field (BLF), call park, or line appearance. Refer to your system administrator for specific configurations.
4.4. Display Navigation
Use the navigation cluster (up, down, left, right arrows, and OK button) to navigate through menus, contacts, and call history on the backlit display.
5. Maintenance
5.1. Cleaning
To maintain the appearance and functionality of your phone:
- Wipe the phone's surface with a soft, damp, lint-free cloth.
- Do not use abrasive cleaners, waxes, or solvents.
- Ensure the phone is unplugged from power before cleaning.
5.2. Software Updates
Periodically, Snom may release firmware updates to improve performance or add new features. These updates are typically managed by your system administrator. Do not attempt to update the firmware yourself unless instructed by your administrator or Snom support.
6. Troubleshooting
This section addresses common issues you might encounter with your Snom IP 710 Phone.
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on. | No power from PoE or power adapter. | Check Ethernet cable connection to PoE switch. Verify power adapter is securely plugged into phone and wall outlet. |
| No dial tone. | Phone not registered with SIP server; network issue. | Check network cable. Verify SIP registration status on the display. Contact your system administrator if registration fails. |
| Cannot hear caller / Caller cannot hear me. | Handset/speaker volume too low; faulty handset cord; network quality issue. | Adjust volume. Ensure handset cord is securely connected. Test with speakerphone. Check network connection quality. |
| Display is blank or frozen. | Software glitch; power issue. | Unplug the phone from power for 10 seconds, then plug it back in to restart. If the issue persists, contact support. |
For more complex issues, please consult your IT department or Snom technical support.
7. Specifications
| Feature | Detail |
|---|---|
| Model Number | 2793 |
| Product Dimensions (L x W x H) | 10.8 x 9.8 x 3.8 inches |
| Item Weight | 2.6 pounds |
| Color | Black |
| Display | 4 Line Backlit B/W Display |
| SIP Identities | 4 |
| Programmable Keys | 5 |
| Power Source | Corded Electric (supports PoE) |
| Compatible Devices | VoIP services, SIP-based systems and networks |
| Conference Call Capability | Basic |
| First Available Date | November 30, 2012 |
8. Warranty and Support
For warranty information, please refer to the documentation provided at the time of purchase or visit the official Snom website. Snom products typically come with a limited manufacturer's warranty.
For technical support, troubleshooting assistance beyond this manual, or inquiries regarding advanced features and system integration, please contact your IT administrator or Snom customer support directly. You can usually find support contact details on the Snom official website.
