Altafiber Business Calling Control Hub

Product Information

Specifications

• Product Name: Cisco Webex Control Hub
• Functionality: Self-service administrative tool for Business Calling solution
• Services Supported: Calling, Messaging, Meetings, Devices, Contact Center

Product Usage Instructions

Manage Voicemail

1. Go to the Control Hub Admin Portal.
2. Select “Users” under the Management section.
3. Search and select the user needing voicemail updates.
4. Click on the “Calling” tab.
5. Find the voicemail section and select the “Enabled” link.
6. To create a custom voicemail message, choose “Custom Message.”
7. Record a new message or upload a pre-made file.
8. Save your changes.

Manage Individual Call Forwarding

1. Access the Control Hub Admin Portal.
2. Navigate to “Users” under Management.
3. Search and select the user for forwarding settings.
4. Under Call handling, choose “Call forwarding.”
5. Enable forwarding and enter forwarding number details.

What is Control Hub

Cisco Webex Control Hub is a self-service administrative tool that provides a view into all services within your Business Calling solution, including calling, messaging, meetings, devices, and contact center.

Control Hub allows businesses to easily:

• Manage services and users – Provision devices, configure security policies
• Access analytics and reporting – User adoption, calling metrics, device utilization
• Troubleshoot issues in the platform
• The following support guide provides quick step-by-step instructions for the most frequently used features within Control Hub.
• For each, you must log in to your Control Hub Admin Portal.
• Access your Control Hub here.

Manage Voicemail

• Under the Management section, select users
• Search by name and select an individual who wants to update their voicemail
• Select the Calling tab
• Scroll down to find the voicemail section and select the Enabled link
• To create a new custom voicemail message, select Custom Message
• Record a new message or upload a pre-made file
• Hit Save

Manage Individual Call Forwarding

• Under Management in the left menu, select Users
• Search by name and select individual who wants to update their forwarding
• Under Call handling, select Call forwarding
• Enable forwarding for desired calls
• Enter in all forwarding number details

Enable Simultaneous Ring

1. Under Management in the left menu, select Users
2. Search by name and select individual
3. Select Calling from the top menu
4. Scroll down to Call Handling
5. Select Simultaneous Ring and toggle on Ring personal numbers at the same time for incoming calls
6. Check the rest of the fields and add phone numbers you want your calls to go to
7. Hit Save

Create Individual Schedules

1. Under the same Calling > Call Handling menus, you can find Schedules
2. Toggle on Apply Schedules and edit each field as you prefer.
3. Hit Save

Manage Hunt Groups

1. Under Services in the left menu, select Calling
2. Select the Features tab
3. Select the Hunt Group tab

To add a new Hunt Group

1. In the Hunt Group tab, hover over the Manage button on the far-right side
2. Select Add
3. Enter required information in the Basics tab, including location, group name, phone numbers, and caller ID
4. Select Next
5. Review and select Create

To update a Hunt Group

1. In the Hunt Group tab, select the appropriate group
   • a. To change who gets the first ring, select Routing Pattern
   • b. To change what happens after ‘X’ number of rings, select Routing Options
   • c. To change numbers, people, or pattern
     1. Select Routing Pattern
     2. Select the style of pattern you desire
     3. Move, add and update accordingly

Manage Auto Attendants

1. Under Services in the left menu, select Calling
2. Select the Features tab
3. Select the Auto Attendant tab

To add a new Auto Attendant

1. In the Auto Attendant tab, hover over the Manage button on the far-right side
2. Select Add
3. Enter required information in the Basics tab, including location, group name, phone numbers, and caller ID
4. Select Next
5. Add the Business Hours, after-hours and Holiday Schedule you wish to match the call flow
   • a. You can use existing or create new for both in this menu
6. Designate what menu options you want
7. Review and select Create

Business and Holiday Hour Scheduling

1. Under Management in the left menu, select Locations
2. Select desired location
3. Select Calling tab
4. Scroll down to the Calling features settings
5. Select Schedules

If creating a new Schedule:

1. On the far-right side, select Add Schedule
2. Enter required information, including the Schedule Name, Schedule Type, and Business Hours
3. Click Save

If updating the Schedule:

1. Hover over the desired schedule that needs updating
2. Click the pencil icon to start editing

Manage Call Park

1. Under Services in the left menu, select Calling
2. Select the Features tab
3. Select the Call Park option you want to update/add
4. Hover over the Manage tab
5. Select Add
6. Select the location you wish
7. Enter the name you want to appear and add the extension
8. Hit Save

Manage Name and Caller ID

1. Under Management in the left menu, select Users
2. Search by name and select the individual you want to update
3. Select Profile in the top menu
4. Next to Identity, update the fields with how you want their name to be displayed on Caller ID
5. Hit Save

Manage Email

1. Under Management in the left menu, select Users
2. Search by name and select the individual whose email you want to update
3. Select Profile in the top menu
4. Next to Identity, update the Primary email or Alternative emails fields
5. Hit Save

Resend Welcome Email

1. Under Management in the left menu, select Users
2. Search by name and select the individual who you want to send the email to
3. On the far-right side, select the 3 dots.
4. Select Resend Invitation in the drop-down menu
5. Hit Send

Frequently Asked Questions

• What is Control Hub used for?
  • Control Hub is a self-service tool that provides insight into various services within the Business Calling solution, allowing easy management of calling, messaging, meetings, devices, and contact center functionalities.
• How do I access Control Hub?
  • You can access Control Hub by logging in to your Control Hub Admin Portal.

Documents / Resources

altafiber Business Calling Control Hub [pdf] User Guide Business Calling Control Hub, Calling Control Hub, Control Hub

References

• User Manual