Altafiber Business Calling Control Hub Support Guide

Table of Contents

• What is Control Hub?
• Manage Voicemail
• Manage Individual Call Forwarding
• Enable Simultaneous Ring
• Create Individual Schedules
• Manage Hunt Groups
• Manage Auto Attendants
• Business and Holiday Hour Scheduling
• Manage Call Park
• Manage Name and Caller ID
• Manage Email

What is Control Hub?

Cisco Webex Control Hub is a self-service, administrative tool that provides a view into all services within your Business Calling solution, including calling, messaging, meetings, devices, and contact center. Control Hub allows businesses to easily:

• Manage services and users: Provision devices, configure security policies
• Access analytics and reporting: User adoption, calling metrics, device utilization
• Troubleshoot issues in the platform

The following support guide provides quick step-by-step instructions for the most frequently used features within Control Hub. For each, you must login to your Control Hub Admin Portal.

Access your Control Hub here.

Manage Voicemail

1. Under the Management section, select Users.

2. Search by name and select the individual who is wanting to update their voicemail.

3. Select the Calling tab.

4. Scroll down to find the voicemail section and select the Enabled link.

5. To create a new custom voicemail message, select Custom Message.

6. Record new message or upload pre-made file.

7. Hit Save.

Manage Individual Call Forwarding

1. Under Management in the left menu, select Users.

2. Search by name and select the individual who is wanting to update their forwarding.

3. Under Call handling, select Call forwarding.

4. Enable forwarding for desired calls.

5. Enter in all forwarding number details.

Enable Simultaneous Ring

1. Under Management in the left menu, select Users.

2. Search by name and select the individual.

3. Select Calling from the top menu.

4. Scroll down to Call Handling.

5. Select Simultaneous Ring and toggle on Ring personal numbers at the same time for incoming calls.

6. Check the rest of the fields and add phone numbers you want your calls to go to.

7. Hit Save.

Create Individual Schedules

1. Under the same Calling > Call Handling menus, you can find Schedules.

2. Toggle on Apply Schedules and edit each field as you prefer.

3. Hit Save.

Manage Hunt Groups

1. Under Services in the left menu, select Calling.

2. Select the Features tab.

3. Select the Hunt Group tab.

To add a new Hunt Group:

1. In the Hunt Group tab, hover over the Manage button on the far-right side.

2. Select Add.

3. Enter required information in the Basics tab, including location, group name, phone numbers, and caller ID.

4. Select Next.

5. Review and select Create.

To update a Hunt Group:

1. In the Hunt Group tab, select the appropriate group:

• a. To change who gets the first ring – select Routing Pattern.
• b. To change what happens after 'X' number of rings – select Routing Options.
• c. To change numbers, people, or pattern:
• i. Select Routing Pattern.
• ii. Select style of pattern you desire.
• iii. Move, add and update accordingly.

Manage Auto Attendants

1. Under Services in the left menu, select Calling.

2. Select the Features tab.

3. Select the Auto Attendant tab.

To add a new Auto Attendant:

1. In the Auto Attendant tab, hover over the Manage button on the far-right side.

2. Select Add.

3. Enter required information in the Basics tab, including location, group name, phone numbers, and caller ID.

4. Select Next.

5. Add the Business Hours, After Hours and Holiday Schedule you wish to match the call flow.

6. Designate what menu options you want.

7. Review and select Create.

Business and Holiday Hour Scheduling

1. Under Management in the left menu, select Locations.

2. Select desired location.

3. Select Calling tab.

4. Scroll down to the Calling features settings.

5. Select Schedules.

If creating a new Schedule:

1. On the far-right side, select Add Schedule.

2. Enter required information including the Schedule Name, Schedule Type, and Business Hours.

3. Click Save.

If updating Schedule:

1. Hover over the desired schedule that needs updating.

2. Click the pencil icon to start editing.

Manage Call Park

1. Under Services in the left menu, select Calling.

2. Select the Features tab.

3. Select the Call Park option you're wanting to update/add.

4. Hover over the Manage tab.

5. Select Add.

6. Select the location you wish.

7. Enter in the name you want to appear, and add the extension.

8. Hit Save.

Manage Name and Caller ID

1. Under Management in the left menu, select Users.

2. Search by name and select the individual you want to update.

3. Select Profile in the top menu.

4. Next to Identity, update the fields with how you want their name to be displayed on Caller ID.

5. Hit Save.

Manage Email

1. Under Management in the left menu, select Users.

2. Search by name and select the individual whose email you want to update.

3. Select Profile in the top menu.

4. Next to Identity, update Primary email or Alternative emails fields.

5. Hit Save.