Important Safety Information
Congratulations on your purchase!
This user manual will help you assemble and operate your new electric bike. Be sure to read all the information in this manual before riding.
NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE:
It's very important that you get parental permission before riding your electric bike.
Product Safety Notice
- Always wear a helmet when riding your electric bike.
- Keep the two unique keys properly. If lost, you will not be able to turn on the bike or replace the battery.
- Make sure your electric bike has a full battery before taking it out to ride.
- Always be aware of local road laws, and follow them.
- Do not ride the bike under the influence of drugs or alcohol.
- Always respect pedestrians.
- Do not ride under wet conditions. The electric bike may slide from under your feet causing injury. Wet conditions may damage the electronics and void the warranty.
Warning Message
- Avoid water - The electric bike is not waterproof. The electronics may be damaged due to water and water damage is not covered by our warranty. Riding in wet conditions is also very dangerous and may result in injury.
- Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
- Abuse - We do not cover physical damage due to negligent care and extreme riding.
- Whenever you ride the Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk.
- Do not modify the product from manufacturer's original design.
- Do not exceed the posted speed limit and obey all traffic laws.
- Avoid touching the charging port directly and do not let it make contact with a metal object.
- Keep hands and all body parts away from moving parts while operating the electric bike.
- Before riding be sure to check the electric bike over and make sure the electric bike is operating correctly before each use.
- Before riding - be sure to check that the braking system is functioning properly; also be sure to check that all safety labels are in place and you understand the safety warnings.
- Before riding - be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condition.
- Before riding - be sure to check that the tires are in good condition, inflated properly, and have sufficient tread remaining.
- The electric bike should never be used by children under the age of 18.
- Make note that additional insurance may be required to cover situations you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultation.
- To conserve electricity, use assist mode, and avoid zero starting, frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure.
Disclaimer
⚠️Please mind potential fire risk and strictly follow the instruction manual for charging and storage. While using the product, please wear protective equipment and fully comply with the applicable law and regulations.
Setup and Assembly
Package Contents
Carefully check package contents. If anything is missing or damaged, please contact Electric Bike customer service for support: ebikesservice@outlook.com
Unpack the bike. Open the bike box and remove the small box inside. With the help of another person capable of safely lifting a heavy object, remove the bike from the bike box. Carefully remove the packaging material protecting the bike frame and components. Please recycle packaging materials especially cardboard and foam whenever possible. Open the small box and carefully set out all contents.
- User Manual x1
- Seat x1
- Pedals x2
- Front Wheel x1
- 2 x Wrenches, 3 x Allen Key Wrenches
- Kickstand x1
- Keys x2
- Charger x1
- Fender x2
- Electric Bike x1
Assembly Steps
Step 1 - Front Fork Assembly
- Remove the front wheel and install it on the front fork.
- Then install the front wheel anti-spin hook and nut, and tighten them.
Step 2 - Fender & Headlight Assembly
- Take out the fender, remove the nut, washer and bolt at the top of the front fork.
- Fix the headlight and fender to the fixed position on the front fork with screws.
- Use a cross screwdriver to loosen the screw at the rear mudguard clip position, then separate the clip by hand and hook it under the saddle tube clamp.
- Adjust to the proper position and tighten the screws with a cross screwdriver to secure the mudguard.
Step 3 - Stem Assembly
- Loosen the screws to remove the front fork sleeve.
- Take out the stem and insert it into the front frame.
- Tighten the screws to fix the stem in place.
- After making sure the stem is aligned with the direction of the tire, tighten the clamping screws below the stem to fix the direction.
Step 4 - Kickstand Assembly
- First, you need a screwdriver to fix the screws on the kickstand.
- Secure the kickstand to the designated position of the bike.
- Fasten the screws on the right.
- Finally fix the screws on the left side, making sure they are locked to prevent them from falling off during riding.
Step 5 - Pedals Assembly
- Locate the right-side / left-side pedal, which is marked "R," "L," should have an "R"/"L" sticker attached.
- Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten pedal by allen wrench.
- Thread the left pedal onto the left crank gently by hand, turning counter-clockwise. Then tighten pedal by allen wrench.
- Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs through the drivetrain (the rear cog, chain tensioner, and around the front chain ring) smoothly.
Note: If the pedal/chain doesn't run smoothly or something seems misaligned, please contact Electric Bike Support at support@ride-ebike.com.
Step 6 - Seat Assembly
- Loosen the quick-release screws on the saddle clamp to install the seat post.
- Move the seat up and down by sliding the seat post in or out of the seat tube.
- Tighten the screws to fix the seat post in place.
- After making sure the stem is aligned with the direction of the tire, tighten the clamping screws below the seat post to fix the direction.
Positioning the seat at the right height is important for better pedaling, safety, and overall riding comfort. The rider's leg length is used to determine the seat's position. When you pedal, your hips should remain level and your legs should be almost fully extended at the bottom of the pedal stroke, but not over-extended.
To determine the right seat height, sit on the eBike with one pedal at its lowest point and place the ball of your foot on the pedal. Your leg should be almost fully extended (not locked out) with a slight bend at the knee.
Battery Removal and Installation
(1) NOTICE: Ensure the seat post and seat are properly adjusted before riding. DO NOT raise the seat post beyond the lowest insertion marking etched into the seat post tube. If the seat post is extended past these markings, the seat post or frame may break, potentially harming the rider and damaging the bike irreparably. Ensure the lowest insertion markings on the seat post are INSIDE the seat-tube of the frame.
(2) Before using the bike, always check that the latches, levers, and quick releases are properly secured and undamaged. Ensure that they are correctly secured before every ride and after every time the bike is left unsupervised, even momentarily. Otherwise, the handlebar stem and/or seat post may come loose and result in loss of bike control, damage to the rider and/or bike, additional property damage, serious injury, and/or death.
- Insert the key into the lock, turn it to the left which is the direction for unlocking.
- When the battery is unlocked, it will pop down.
- Prop up the battery with your left hand and then remove the battery with both hands.
When Removing the Battery:
Be careful not to drop or damage the battery once it is loose from the bike. Avoid damaging the exposed connector terminals and keep them clear of debris.
When Installing the Battery:
Ensure the battery is turned off before sliding it into the frame mount receptacle. Do not force the battery onto the receptacle. Slowly align and push the battery down into place. Before each use, ensure the battery has been properly secured by carefully pulling upwards on it with both hands to test the attachment.
Operating Your E-Bike
Charging Your E-Bike
Before using the electric bike, you must fully charge the battery.
- Ensure the battery is off, by rotating the key to align with the off icon.
- Remove the rubber cover on the charging port on the opposite side of the battery from the key switch.
- Plug the charger into the battery's charging port. With the battery on or off the bike, place the charger in a flat, secure place, and connect the DC output plug from the charger to the charging port on the side of the battery.
- Plug the charger into a power outlet, charging should initiate and will be indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turning green. Unplug the charger from the wall outlet first and then remove the charger output plug from the battery charging port.
Instrument Usage and Speed Adjustment
The top one is the headlight switch, and the bottom one is the horn switch.
- Power on/off: Press and hold the "Power on" button for 2 seconds to power on or off.
- Gear shifting: Double-click the "Function Key" to cycle through gears 1-3.
- Unit switch: Triple-click the function key to switch between kilometers/miles and public miles.
- Zero/Non-Zero Startup: Five presses of the "Function Key" button to switch between zero and non-zero startup.
- Parameter Setting: Simultaneously press the "Function Key" and "Power Key" for 5 seconds to enter parameter setting mode.
Parameter Settings:
- [PO1] Wheel diameter: After clicking the "Power button" to switch to P2, click the "Function button" to enter the 5-32 wheel diameter selection. Click the "Power button" again to confirm the default 14.
- [PO2] Gear Options: After clicking the "Power Button" to switch to P3, click the "Function Key" to enter gear 03/05. Then click the "Power Button" to confirm the default 03.
- [PO3] Mileage conversion: After clicking the "Power Button" to switch to P4, click the "Function Key" to enter 00/01. Select and click the "Power Button" again to confirm the default 00.
- [PO4] Speed limit: After clicking the "Power button" to switch to P5, click the "Function key" to select 25-90, then click the "Power button" to confirm the default 25.
Automatic shutdown after 5 minutes of inactivity.
Tire Inflation and Replacement
The M10 and M12 models are equipped with 26 x 2.125 inch tires. The tires are designed for durability and safety for regular cycling activities and need to be checked before each use for proper inflation and condition. Proper inflation, care, and timely replacement will help ensure that your bike's operational characteristics will be maintained, and unsafe conditions avoided.
Recommends 40-65 PSI for the stock tires on the bike. Always stay within the manufacturer's recommended air pressure range as listed on the tire sidewall.
It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in tire and/or wheel failure.
Inflate your tires from a regulated air source with an available pressure gauge. Inflating your tires from an unregulated air source could overinflate them, resulting in a burst tire.
Even tires equipped with built-in, flat-preventative tire liners, like those that come with bikes, can and do get flats from punctures, pinches, impact, and other causes. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be replaced before operating the bike or injury to operators and/or damage to your bike could occur.
When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.
Using aftermarket tires or inner tubes, not provided by ride-ebike may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping.
For more information on tire or tube replacement procedures, or questions about tire inflation, Contact Support.
Maintenance
Daily Care and Maintenance
Cleaning and Storage
If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a tooth brush, then wipe them off with a damp cloth.
Notes: do not clean the bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During cleaning, make sure that the bike turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems. When the bike not in use, keep it indoors where it is dry and cool. Do not put it outdoors for a long time. Excessive sunlight, overheating and over cooling accelerate the battery pack's life span.
Battery Maintenance
- Use original battery packs, use of other models or brands may bring about safety issues.
- Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths.
- Use original power adapter to avoid potential damage or fire.
- Mishandling of used batteries may do tremendous harm to the environment. To protect natural environment, please follow local regulations to properly dispose used batteries.
- After every use, fully charge the battery to prolong its life span.
Storage and Disposal
- Please try to store the bike in a cool and dry place between 50°F-77°F (10°C-25°C). In extremely humid environments, the interior of the bike may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000m above sea level prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store indoors when no tin use.
- In daily use, try to avoid recharging the bike after completely exhausting the battery. If the battery is low, charge it as soon as possible.
- Please charge the bike every other month to preserve the battery.
Recommended Service Intervals
Regular inspection and maintenance are key to ensure bikes function as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guidelines. Real world wear and tear, and the need for service, will vary with conditions of use. We generally recommend inspections, service, and necessary replacements be performed at the time or mileage interval that comes first in the following table.
| Interval | Inspect | Service | Replace |
|---|---|---|---|
| Weekly, 100-200 mi (160-321km) |
|
| Replace any components confirmed by Product Support or a certified, reputable bike mechanic to be damaged beyond repair or broken. |
| Monthly, 250-750 mi (402-1207km) |
|
|
|
| Every 6 Months, 750-1250 mi (1207-2011km) |
|
|
|
Safety Check
Notice: Before every ride, and after every 35-50 miles (56km-80km), we advise following the pre-ride safety checklist.
| Item | Checklist |
|---|---|
| 1. Brakes |
|
| 2. Wheels and Tires |
|
| 3. Steering |
|
| 4. Chain |
|
| 5. Bearings |
|
| 6. Cranks and Pedals |
|
| 7. Derailleur and Mechanical Cables |
|
Troubleshooting
| Symptoms | Possible Causes | Most Common Solutions |
|---|---|---|
| The bike does not work | 1. Insufficient battery power 2. Faulty connections 3. Battery not fully seated in tray 4. Improper turn on sequence 5. Brakes are applied | 1. Charge the battery 2. Clean and repair connectors 3. Install battery correctly 4. Turn on bike with proper sequence 5. Disengage brakes |
| Irregular acceleration and/or reduced top speed | 1. Insufficient battery power 2. Loose or damaged throttle 3. Misaligned or damaged magnet ring | 1. Charge or replace battery 2. Replace throttle 3. Align or replace magnet ring |
| The motor does not respond when the bike is powered on | 1. Loose wiring 2. Loose throttle 3. Loose motor plug wire | 1. Repair and or reconnect 2. Tighten throttle 3. Secure motor plug wire. |
| Reduced range | 1. Low tire pressure 2. Low or faulty battery 3. Driving with too many hills, headwind, braking, and/or excessive load 4. Battery discharged for long period of time without regular charges, aged, damaged, or unbalanced 5. Brakes rubbing | 1. Adjust tire pressure 2. Check connections or charge battery 3. Assist with pedals or adjust route 4. Balance the battery; contact tech support if range decline persists 5. Adjust the brakes |
| The battery will not charge | 1. Charger not well connected 2. Charger damaged | 1. Adjust the connections 2. Replace |
| Wheel or motor makes strange noises | 1. Loose wheel spokes or rim 2. Loose motor wiring | 1. Tighten, repair, or replace 2. Reconnect motor. |
You can contact the customer service of the platform you purchased from.
Specifications
| ITEM | SPECIFICATIONS |
|---|---|
| Model | M10/M12 |
| Product Dimensions | 135*22*72 (cm) |
| Package Dimensions | 168*23*98/168*25*104 (cm) |
| E-Bike Weight | 50.7lb (23kg) / 55.1lb (25kg) |
| Battery | 48V 10Ah |
| Charger | 54.6V 2A |
| Charging Time | 3-6 Hours |
| Tire Pressure | 40-65 PSI |
| Bell/Horn | Electric Horn Installed |
| Frame Material | High Carbon Steel |
This user manual is a general version, using a 48V 10Ah battery capacity as an example (specific parameters may vary depending on the product you purchase).
Additional Product Properties
- High-concerned chemical: None
- Certification: CE
- Rated Passenger Capacity: One Seat
- Style: Standard Type
- Max Speed: <25km/h (25 MPH)
- Range per Power: 31 - 60 km (30-45 Miles)
- Wattage: > 500w (1500W Peak Motor)
- Power Supply: Lithium Battery
- Voltage: 48V
- Power Source: Lithium Battery
- Origin: Mainland China
- Folded: No
- Motor: Brushless
- Wheel Size: 26“
- Frame Material: Aluminum alloy
Warranty and Support
Frequently Asked Questions (FAQs)
- Q1: What if the e-bike arrived missing an accessory or a broken part?
- A1: Please take a photo and send to Electric Bike Support Team by sending email: ebikesservice@outlook.com and Electric Bike Support Team will reply you soon and send correct accessory or part replacement.
- Q2: Will my bike arrive assembled?
- A2: Your bike will arrive mostly assembled. We'll also provide the tools and a comprehensive assembly video for the rest part.
- Q3: What can I do if something goes wrong with my e-bike during the warranty?
- A3: We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos/videos with your order ID. ebikesservice@outlook.com
Alternatively, you can contact the customer service of the platform you purchased from.
Additional Resources
A detailed user manual is also available in PDF format. You can access it via the seller's provided link for comprehensive guidance.
User Tips
- Battery Care: To maximize battery life, fully charge the battery after every use and avoid completely exhausting it. If storing for extended periods, charge every other month.
- Assembly Check: Even though the bike arrives mostly assembled, always double-check all connections and components, especially the seat post, stem, and pedals, before your first ride. Refer to the assembly video for visual guidance.
- Support Contact: If you encounter any issues, particularly missing parts or operational problems, take photos/videos and contact customer support at ebikesservice@outlook.com with your order ID for prompt assistance.
Product Overview and Features
Video: Overview of the Zefiora M10 Electric Bicycle Model, highlighting the included phone holder and car lock.
Image: Zefiora M10 Ebike in action, featuring a 1500W Peak Motor, 25 MPH Max Speed, 30-45 Miles Range, 30° Gradient, and 7-Speed Gears.
Image: Key features of the Zefiora M10 Ebike, including 1500W Peak Motor, 25mph Max speed, 45 Miles Max Range, 48V 10Ah Battery, 350lbs Max Load, and an Adjustable Seat.
Image: Full Suspension System of the Zefiora M10 Ebike, highlighting the front shock absorber and seat shock absorber for comfort.
Image: Two individuals enjoying a ride on Zefiora M10 Ebikes, emphasizing a comfortable and enjoyable experience.
Image: Zefiora 26" Electric Mountain Bike, presented as a versatile option for outdoor adventures.
Image: A woman standing with her Zefiora M10 Ebike in a scenic mountainous landscape.
Image: Detailed frame size diagram for the Zefiora M10 Ebike, including dimensions, recommended rider height (5'2"-6'5"), max load (350lbs), and vehicle weight (50.26lbs).
Image: Performance specifications of the Zefiora M10 Ebike, highlighting the 1500W Peak Motor, 25MPH Max Speed, 7-Speed Gears, 25° Max Slope capability, and 35NM Torque.
Image: UL 2849 certification documents for Electrical Systems for eBikes, ensuring safety and compliance.
Image: Range capabilities of the Zefiora M10 Ebike, illustrating Free Pedal Mode, 45 Miles in Pedal Assist Mode, and 30 Miles in Pure Electric Mode.
Image: Key features of the Zefiora M10 Ebike, including 7-Speed Gears, a Bright Headlight, Dual Disc Brakes, and an Adjustable Seat.
