Hiseeu WSC13 Three Lens 4x Zoom WiFi PTZ Camera User Manual

1. Product Overview

The Hiseeu WSC13 is an advanced outdoor WiFi PTZ camera featuring a unique three-lens design for comprehensive surveillance. It offers 3MP UltraHD resolution, 4x digital zoom, auto-tracking, AI human detection, color night vision, and two-way audio communication. Designed for both indoor and outdoor use, it boasts an IP66 waterproof rating, ensuring reliable performance in various weather conditions.

Key Features:

• Three-Lens Design: Provides a wider field of view and multi-angle monitoring.
• 3MP UltraHD Resolution: Delivers clear and detailed video footage.
• 4x Digital Zoom: Allows for closer inspection of details.
• Auto Tracking: Automatically follows moving objects within its field of view.
• AI Human Detection: Intelligently identifies human figures, reducing false alarms.
• Color Night Vision: Enhanced visibility in low-light conditions.
• Two-Way Audio: Built-in speaker and microphone for remote communication.
• IP66 Weatherproof: Suitable for outdoor installation, resistant to dust and water.
• Multiple Storage Options: Supports cloud storage and local SD card storage (up to 128GB).
• H.265+ Video Compression: Efficient storage and faster transmission speed.
• iCsee App Compatibility: Easy control and monitoring via mobile application.

2. Package Contents

Before installation, please verify that all items listed below are included in your package:

• WiFi Camera (Hiseeu WSC13)
• 3-meter Power Supply (12V2A)
• Instruction Manual
• Waterproof Component
• Installation Tool

3. Setup and Installation

3.1 Camera Components

Familiarize yourself with the camera's components:

• Dual Antenna: For stable WiFi connectivity.
• Ethernet Port: For wired network connection.
• Power Port: Connects to the 12V2A power supply.
• Lenses: Three independent lenses for multi-angle viewing.
• Microphone: For audio input during two-way communication.
• IR/White LEDs: Provide illumination for night vision modes.
• Speaker: For audio output during two-way communication.
• Reset Button/Card Slot: Used for resetting the camera and inserting an SD card.

3.2 Powering On and Connectivity

The camera supports both 2.4G WiFi and wired network connections.

1. Connect Power: Plug the 12V2A power adapter into the camera's power port and then into a power outlet.
2. WiFi Connection (Wireless):
   • Ensure your router is broadcasting a 2.4GHz WiFi signal.
   • Download and install the iCsee app on your mobile device (Android or iOS).
   • Follow the in-app instructions to add the camera and connect it to your WiFi network.
3. Network Cable Connection (Wired):
   • Connect an Ethernet cable from your router to the camera's Ethernet port.
   • The camera should automatically connect to the network. Follow in-app instructions to add the device.

3.3 SD Card Installation

To enable local recording, install an SD card (up to 128GB) into the designated slot. The slot is typically located near the reset button. Ensure the camera is powered off before inserting or removing the SD card.

4. Operating Instructions

4.1 iCsee App Control

The iCsee app is your primary interface for controlling and monitoring the camera. It allows for live viewing, playback, PTZ control, and feature configuration.

4.2 Pan, Tilt, and Zoom (PTZ)

The camera offers extensive movement capabilities to cover a wide area.

• Pan: Rotate the camera horizontally up to 355°.
• Tilt: Adjust the camera vertically up to 90°.
• Digital Zoom: Use the pinch-to-zoom gesture in the app to digitally zoom in on live or recorded footage (4x zoom).

4.3 Two-Way Audio

Communicate with people near the camera using the two-way audio feature.

• In the iCsee app, tap the microphone icon to speak.
• The camera's built-in speaker will broadcast your voice.
• The camera's microphone will capture audio from the environment.

4.4 Auto Tracking and AI Human Detection

Enhance your security with intelligent motion detection and tracking.

• Auto Tracking: Enable this feature in the app settings. The camera will automatically pan and tilt to follow detected moving objects.
• AI Human Detection: The camera can differentiate human shapes from other movements, sending more accurate push alerts to your app. Configure alert settings (e.g., 2-way audio, lighting, siren) in the iCsee app.

4.5 Night Vision Modes

The camera offers versatile night vision options for clear monitoring in the dark.

• Full-Color Mode (White LEDs): Activates white LEDs to provide full-color video in dark environments.
• Infrared Mode (IR LEDs): Uses infrared LEDs for black and white video in complete darkness.
• Double-Light Alert Mode: Combines IR for general viewing and activates white LEDs upon detection for a brighter, full-color alert.

4.6 Recording and Playback

The camera supports continuous recording and remote playback.

• 24/7 Recording: When an SD card is inserted, the camera can record continuously.
• Cloud Storage: An optional subscription service for off-site video storage.
• Playback: Access recorded footage through the iCsee app's playback function.

5. Maintenance

• Cleaning: Regularly wipe the camera lenses and housing with a soft, damp cloth to remove dust and dirt. Do not use harsh chemicals.
• Firmware Updates: Check the iCsee app periodically for available firmware updates to ensure optimal performance and security. Follow the in-app instructions for updating.
• Power Supply: Ensure the power supply is securely connected and free from damage.
• SD Card Management: If using an SD card, periodically review and manage stored footage. Consider formatting the SD card through the app if you experience recording issues.

6. Troubleshooting

• Camera Offline:
  • Check power connection.
  • Verify WiFi signal strength or Ethernet cable connection.
  • Restart the camera by unplugging and replugging the power.
  • Ensure your router is functioning correctly.
• Poor Image Quality:
  • Clean the camera lenses.
  • Ensure adequate lighting, especially for color night vision.
  • Check network bandwidth; H.265+ compression helps, but a weak network can still affect quality.
• Motion Detection Not Working:
  • Verify motion detection and AI human detection settings in the iCsee app.
  • Adjust sensitivity levels.
  • Ensure the camera's view is not obstructed.
• Two-Way Audio Issues:
  • Check microphone and speaker settings in the app.
  • Ensure volume levels are appropriate.
  • Verify network connection for real-time audio transmission.
• SD Card Not Recording:
  • Ensure the SD card is correctly inserted.
  • Check if the SD card is full; format it if necessary (this will erase all data).
  • Verify recording settings in the iCsee app.
  • Try a different SD card to rule out card malfunction.
• NVR Compatibility: The Hiseeu WSC13 camera can be connected to a Hiseeu NVR. Ensure both devices are on the same network and follow the NVR's instructions for adding IP cameras.

7. Specifications

8. User Tips

• Optimal SD Card Usage: For continuous 24/7 recording, consider using a high-endurance SD card. Refer to Figure 10 for estimated recording times based on SD card capacity.
• NVR Integration: If you have a Hiseeu NVR, this camera is designed to integrate seamlessly. Ensure both devices are on the same network for easy setup.
• App Notifications: Customize your AI Human Detection alerts in the iCsee app to receive timely notifications without excessive false alarms.
• Remote Access: Leverage the iCsee app to monitor your property remotely from anywhere, as shown in Figure 11.

9. Warranty and Support

For warranty information, technical support, or service inquiries, please refer to the official Hiseeu website or contact their customer service directly. Keep your purchase receipt as proof of purchase.