Introduction
This manual provides essential instructions for setting up, operating, and maintaining your Huawei H138-380 5G CPE Router. This device is designed to provide superfast mobile broadband connectivity, leveraging 5G and Wi-Fi 6 technologies to deliver high-speed internet for home or office environments. Please read this manual carefully before using the device to ensure optimal performance and safety.
Package Contents
Please check the package for the following items:
- Huawei H138-380 5G CPE Router
- Power Adapter (AC 100V-240V, DC 12V/2A)
- Ethernet Cable (RJ45)
- Quick Start Guide (if included)
- Optional: Regional adapter (e.g., EU adapter)
Specifications
| Feature | Detail |
|---|---|
| Model | H138-380 (Huawei 5G CPE Pro 3) |
| Brand | Huawei |
| Type | Wireless Router / 5G CPE |
| Wi-Fi Standards | Wi-Fi 6 (802.11b/g/n/a/ac/ax) |
| Wi-Fi Frequency Band | 2.4GHz & 5GHz (Dual-band auto-selection) |
| 5GHz Wi-Fi Transmission Rate | 1201Mbps (theoretical) |
| 2.4GHz Wi-Fi Transmission Rate | 574 Mbps (theoretical) |
| Max. LAN Data Rate | 1750Mbps |
| Applicable Network | 5G / LTE |
| Network Mode | NSA / SA |
| 5G Transmission Rate (DL/UL) | 3.6Gbps / 250Mbps (Theoretical value) |
| LTE Transmission Rate (DL/UL) | 1.6Gbps / 150Mbps (Theoretical value) |
| Wired Transfer Rate | 10/100/1000Mbps (Gigabit) |
| WAN Ports | 1 x Gigabit WAN/LAN Ethernet port (RJ45) |
| LAN Ports | 1 x Gigabit LAN Ethernet port (RJ45) |
| Telephone Port | 1 x RJ11 |
| SIM Card Slot | 1 x Nano-SIM card slot |
| Antenna | Built-in 5G / LTE primary and secondary antennas, up to 10dBi High Gain Antenna |
| Max Connected Devices | Up to 128 devices |
| Application | Home |
| Dimensions (H x W x D) | 225 mm (Height) x 103 mm (Top edge length) x 103 mm (Bottom edge length) |
| Operating Temperature | 0 °C ~ 40 °C |
| Storage Temperature | -20 °C ~ 70 °C |
| Weight | 915g (excluding PSU) |
| Power Input | AC 100V-240V 50Hz/60Hz |
| Power Output | DC 12V/2A |
| Certification | CE |
Note: Theoretical values for transmission rates depend on the operator and network conditions.
Setup Guide
1. SIM Card Installation
- Ensure the router is powered off.
- Locate the Nano-SIM card slot, usually at the bottom or side of the device.
- Insert your Nano-SIM card into the slot with the gold contacts facing down and the notched corner aligned correctly. Push until it clicks into place.
- If removing, gently push the SIM card to eject it.
2. Power Connection
- Connect the power adapter to the router's power input port (labeled 'POWER' on the rear).
- Plug the other end of the power adapter into a suitable electrical outlet.
- The router will automatically power on and begin its startup sequence. Wait for the indicator lights to stabilize.
3. Initial Configuration
- Once the router is powered on and the indicator lights are stable (e.g., 5G and Status indicators are solid), you can connect to its Wi-Fi network. The default Wi-Fi name (SSID) and password are usually printed on a label at the bottom of the router.
- On your computer or mobile device, search for the Wi-Fi network name and connect using the provided password.
- Open a web browser and enter the default IP address (e.g., 192.168.8.1 or 192.168.3.1) to access the router's web management interface.
- Follow the on-screen instructions to set up your internet connection, change Wi-Fi name/password, and configure other settings.
- Alternatively, download the official Huawei AI Life app (or similar management app) to manage your network from your smartphone.
Operating Instructions
1. Connecting Devices
- Wi-Fi Connection: Connect your wireless devices (smartphones, laptops, tablets) to the router's Wi-Fi network using the SSID and password you configured. The router supports dual-band Wi-Fi (2.4GHz and 5GHz) for optimal performance.
- Ethernet Connection: For wired devices (desktops, gaming consoles, smart TVs), use an Ethernet cable to connect them to the LAN ports on the back of the router.
2. Managing Your Network with the App
The Huawei H138-380 can be managed effortlessly using a dedicated mobile application. This app allows you to:
- Device Management: View connected devices, set parental controls, and manage bandwidth.
- Guest Wi-Fi: Create a separate Wi-Fi network for guests without sharing your main network password.
- Wi-Fi Settings: Easily change your Wi-Fi name (SSID) and password, or switch between 2.4GHz and 5GHz bands.
- Network Security: Monitor and enhance your network's security settings.
3. WPS Functionality
The router features a WPS (Wi-Fi Protected Setup) button, typically labeled 'WPS' on the front or side. This allows for quick and secure connection of WPS-compatible devices without manually entering the Wi-Fi password. Simply press the WPS button on the router, then activate WPS on your device within two minutes.
Maintenance
1. Cleaning
- Keep the router clean and free from dust. Use a soft, dry cloth to wipe the exterior.
- Do not use liquid cleaners or aerosol sprays, as they may damage the device.
- Ensure ventilation openings are not blocked to prevent overheating.
2. Firmware Updates
Periodically check for firmware updates through the router's web management interface or the mobile app. Firmware updates can improve performance, add new features, and enhance security. Always follow the manufacturer's instructions for updating firmware to avoid damaging the device.
3. Optimal Placement
Place the router in a central location in your home or office, away from obstructions, large metal objects, and other electronic devices that may cause interference. This ensures the best possible Wi-Fi signal coverage.
Troubleshooting
- No Internet Connection:
- Check if the SIM card is correctly inserted and activated with a data plan.
- Verify that the 5G/LTE indicator light is solid, indicating a stable mobile network connection.
- Restart the router by unplugging and re-plugging the power adapter.
- Check the router's web interface for any error messages or network status information.
- Slow Wi-Fi Speed:
- Ensure your devices are connected to the 5GHz band if possible, as it offers higher speeds.
- Reduce the distance between your device and the router, and remove any obstructions.
- Check for interference from other electronic devices.
- Limit the number of connected devices or bandwidth-intensive activities.
- Cannot Connect to Wi-Fi:
- Double-check the Wi-Fi password.
- Ensure your device's Wi-Fi is enabled.
- Try restarting both the router and your device.
- If using WPS, ensure both devices are WPS-compatible and the process is completed within the time limit.
- Router Indicator Lights: Refer to the router's specific indicator light guide (often found in the full manual or online support) to understand the status of your connection and device.
User Tips
- Optimal Signal: For the best 5G signal, place the router near a window or in an open area, away from walls and large metal objects.
- App Management: Utilize the Huawei AI Life app for convenient remote management of your network settings, guest Wi-Fi, and connected devices.
- Security: Regularly change your Wi-Fi password and router login credentials to strong, unique passwords to enhance network security.
- Dual-Band Advantage: For devices that support it, connect to the 5GHz Wi-Fi band for faster speeds, especially for streaming and gaming. Use the 2.4GHz band for devices further away or those that only support it.
Warranty and Support
For warranty information, please refer to the warranty card included with your product or visit the official Huawei support website. If you encounter issues that cannot be resolved using this manual, please contact Huawei customer support or your local service provider for assistance.
