ieGeek 2K 3MP WiFi Security Camera DQ201 User Manual

1. Introduction

Welcome to the ieGeek 2K 3MP WiFi Security Camera DQ201 user manual. This guide provides detailed instructions for setting up, operating, maintaining, and troubleshooting your new wireless outdoor security camera. The DQ201 features 2K 3MP resolution, Pan-Tilt-Zoom (PTZ) functionality, solar power, and advanced AI detection for comprehensive home surveillance.

2. Package Contents

Please check the box for the following items:

• 1 x PTZ Security Camera (DQ201)
• 1 x Solar Panel and Bracket
• 5 x Screws and Caps
• 1 x Type-C Cable
• 1 x User Manual

3. Specifications

4. Setup Guide

4.1. Camera Components

• PIR Sensor: Detects motion.
• Status Light: Indicates camera status (see 4.4. Wi-Fi Connection Status).
• Lens: Captures video.
• Microphone: Captures audio for two-way talk and video recording.
• Power Button: Press for 5 seconds to turn on/off.
• Reset Key: Press for 5 seconds to reset to factory settings.
• SD Card Slot: Supports local storage up to 128GB.
• Charging Port: Type-C port for 5V/2A power input.
• Strobe Light: For alerts and night vision.
• Speaker: For two-way talk and audio alerts.
• Antenna Wi-Fi: For wireless connectivity.
• PTZ Screws: For pan and tilt movement.

4.2. Before First Use

1. Insert a Micro SD card (up to 128GB) before powering on the camera. The camera may not detect the SD card if inserted after power-on.
2. Position the camera and your smartphone 30-100 cm (1-3 feet) from your Wi-Fi router during the initial setup.
3. Ensure your Wi-Fi network operates on the 2.4 GHz frequency. This camera does not support 5 GHz Wi-Fi.

4.3. Charging the Camera

The camera has a built-in 5200mAh rechargeable battery. It can be charged via the included Type-C cable and a 5V/2A power adapter, or continuously powered by the solar panel.

• Charging via Type-C Cable: Connect the camera to a 5V/2A power adapter using the Type-C cable.
• Charging via Solar Panel: Connect the solar panel to the camera for continuous power.
• Charging Indicator:
  • Red LED: Charging in progress.
  • Blue LED: Charging complete.
• After charging, always cover the dedicated charging port with the rubber cap to ensure weather resistance.

4.4. App Download and Account Registration

To manage your camera, download the "ieGeek Cam" app:

• Method 1: Search for "ieGeek Cam" in the Apple App Store (iOS) or Google Play Store (Android).
• Method 2: Scan the QR code below to download the app.

Account Registration:

1. New users must register via email. Click "Registration" in the app.
2. Follow the on-screen prompts to complete registration.
3. Log in to your new account.

Important Tips for Registration:

• Use a valid email address.
• Select the correct international country code.
• When registering, select your current region. Cameras cannot be shared across different registered regions.
• Grant the "ieGeek Cam" app access to mobile data/WLAN and push notifications. Without these permissions, you may not be able to add devices or receive motion detection alerts.

4.5. Wi-Fi Connection Steps

1. Power On: Press and hold the power button for 5 seconds to turn on the camera.
2. Reset (if necessary): If the camera has been previously configured or is not responding, press and hold the RESET button for 5 seconds. The LED indicator will flash red, indicating it's ready for pairing.
3. Add Device in App: Open the "ieGeek Cam" app, tap the "+" icon to add a device, and select "Battery Camera".
4. Enter Wi-Fi Password: Input your 2.4 GHz Wi-Fi network password.
5. Scan QR Code: A QR code will appear on your smartphone screen. Position the camera lens 15-25 cm (5-8 inches) in front of the QR code. The camera will emit a sound upon successful pairing.
6. Wait for Connection: The app will guide you through the connection process. Once connected, the camera's status light will turn solid blue.

4.6. Installation Tips

For optimal performance and weather resistance, consider the following:

• Use the provided protective cover to shield the camera from harsh weather conditions when installing outdoors.
• Install the camera at a height of 2-3 meters (7-10 feet) from the ground. This height maximizes the motion sensor's detection field.
• For efficient motion detection, install the camera at an angle. Avoid situations where objects approach the PIR sensor vertically, as this may reduce detection accuracy.

5. Operating Instructions

5.1. Pan, Tilt, and Zoom (PTZ)

The ieGeek DQ201 camera offers flexible viewing angles:

• Pan: 355° horizontal rotation.
• Tilt: 120° vertical rotation.
• Digital Zoom: 4X digital zoom to focus on details.

Control these movements directly through the "ieGeek Cam" app to cover every desired corner of your property.

5.2. Night Vision

The camera provides clear surveillance even in low-light conditions:

• Full Color Night Vision: With 2 bright LED lights, the camera can capture full-color video at night.
• Night Vision Range: Up to 20 meters (50 feet).

5.3. Intelligent AI Detection

The camera combines humanoid detection with PIR temperature infrared radiation detection to reduce false alarms and save energy.

• Motion Detection: Triggers recording and alerts upon detecting movement.
• AI Analysis: Distinguishes between people, packages, vehicles, and pets, providing more accurate notifications.
• Instant Alarm: Sends alarm notifications to your mobile phone within 3 seconds of detection.

5.4. Two-Way Audio

Communicate directly through the camera using the built-in microphone and speaker. This feature allows you to speak to visitors or deter intruders remotely.

5.5. Multi-User Sharing

Share access to your camera's live feed and recordings with family members or trusted individuals through the "ieGeek Cam" app.

5.6. Smart Home Integration

The ieGeek DQ201 camera is compatible with popular smart home platforms:

• Works with Alexa: Use voice commands (e.g., "Alexa, show me the garden camera") to view the live feed on compatible Alexa-enabled devices.
• Works with Google Home: Integrate with Google Home for similar voice control functionalities.

5.7. Smartwatch Compatibility

Receive instant notifications and view alerts directly on your smartwatch, keeping you informed on the go.

5.8. Customizable Detection Zones

Define specific areas within the camera's view where you want motion detection to be active. This helps to focus monitoring on critical areas and minimize alerts from irrelevant movements.

6. Maintenance

• Cleaning: Regularly clean the camera lens and the solar panel to ensure optimal performance. Use a soft, dry cloth.
• Wi-Fi Signal: Ensure the camera maintains a strong Wi-Fi signal (over 85% strength) for stable operation and efficient data transmission.
• Battery Health: For the first use, it is recommended to fully charge the camera to 100% after initial setup to optimize battery health.
• Charging Port: Always ensure the Type-C charging port is covered with its rubber cap when not charging to maintain its IP65 weather resistance.

7. Troubleshooting

7.1. Camera is Offline

1. Check Power and LED Status: Ensure the camera is powered on and the status light is illuminated.
2. Check Wi-Fi Signal: Use a third-party Wi-Fi analyzer tool to check the current Wi-Fi signal coverage and interference status. If coverage is poor or interference is high, consider relocating the camera or adjusting your router's position.
3. Router Limits: Routers have a limit on connected devices. If too many devices are connected, new devices may not connect.
4. Remove and Re-add: Delete the camera from your "ieGeek Cam" account, reset the device, and then add it again.
5. Firmware/App Update: Verify that the device firmware and app are the latest versions.
6. Avoid Wi-Fi Extenders: Wi-Fi extenders can sometimes cause connectivity issues.

7.2. Alarm Frequently Triggered

1. Reduce Sensitivity: Lower the motion detection alarm sensitivity in the app settings.
2. Check for Interference: Identify and remove objects in the camera's field of view that might be triggering false alarms (e.g., outdoor AC units, passing cars, pedestrians, swaying branches). Adjust the camera's angle if necessary.
3. Enable Humanoid Algorithm: Activate the "Alarm only when people appear" feature in the app to filter out unnecessary alarms.

7.3. Camera Not Detecting

1. Network Stability: If the network is unstable, the alarm message might not be sent in time. Confirm network status and ensure good coverage.
2. Improper Installation: If the camera is installed too high, or the object is too far or too small, it might not trigger detection. Adjust the installation position based on activation requirements.

7.4. Rapid Power Consumption

1. Weak Wi-Fi Signal: A Wi-Fi signal below 75% can increase power consumption.
2. High PIR Activation: Frequent PIR activations, especially with infrared/white light on at night, will consume more power.
3. Frequent Remote Access: Regularly accessing the camera remotely via your mobile phone will also increase power usage.

7.5. SD Card Not Recognized

1. Capacity: Ensure the TF card capacity is between 16GB and 128GB.
2. Formatting: Before use, format the TF card as FAT32 or exFAT on a computer, then insert it into the camera and perform another format operation within the camera settings.
3. Card Quality: If the TF card is still not recognized, it may be a quality issue. Replace it with a new TF card with stable read/write performance.

7.6. Updating Router Password or Wi-Fi

If you change your router's password or switch to a new Wi-Fi network, you will need to:

1. Delete the camera from your "ieGeek Cam" account.
2. Reset the camera to factory settings.
3. Add the camera again using the new Wi-Fi details.

8. User Tips

• For optimal Wi-Fi signal, ensure the camera is within good range of your 2.4GHz router.
• The camera supports event recording even when Wi-Fi is disconnected, ensuring continuous security.
• To maximize battery life, ensure the camera is installed in a location with sufficient sunlight for the solar panel.
• Utilize the customizable detection zones to focus monitoring on specific areas and reduce unnecessary alerts.
• Take advantage of the two-way audio feature to communicate with visitors or deter unwanted guests.

9. Warranty & Support

9.1. Warranty Information

Validate your warranty within 7 days of purchase to receive a 2-year extended warranty on your ieGeek security products.

9.2. Technical Support

If you encounter any issues or require assistance, please contact the ieGeek Support Team:

• Email: service@iegeek.com (Please include your order number and a description of the problem for a fast solution within 24 hours).
• Online Support Center: Visit http://www.iegeek.com for FAQs and support resources.

9.3. Operation Videos & Multilingual Manuals

For step-by-step operation videos and the latest product news, scan the QR code below to subscribe to the ieGeek channel.

A multilingual PDF version of this manual is available. You can access it by scanning the QR code provided on page 3 of the printed manual or by visiting the ieGeek website.

10. Important Safety Information

• Do not point the camera directly at strong light sources, including direct sunlight, bright lamps, or reflective surfaces like mirrors, as this can affect image quality and trigger false alarms.
• Avoid installing the camera near heat sources such as air conditioner vents, humidifiers, or heat transfer vents from projectors.
• Do not install the camera in locations with strong winds, which could cause excessive movement and false alarms.
• Keep the camera at least 1 meter away from other wireless devices, including Wi-Fi routers and mobile phones, to prevent wireless interference.
• Ensure the camera is securely mounted to prevent it from falling and causing damage or injury.
• This device is designed for outdoor use and is IP65 weatherproof. However, extreme weather conditions may still affect its performance.
• Do not attempt to disassemble or modify the camera. Unauthorized modifications will void the warranty.