MOES Tuya WiFi IR RF Remote Control User Manual

1. Product Overview

The MOES Tuya WiFi IR RF Remote Control is a versatile smart device designed to unify control over your infrared (IR) and radio frequency (RF) home appliances. By connecting to your home's 2.4GHz Wi-Fi network, it transforms your smartphone into a universal remote, allowing you to manage various devices from anywhere. It also integrates seamlessly with voice assistants like Amazon Alexa and Google Home for hands-free control.

Figure 1: MOES Tuya WiFi IR RF Remote Control device

This all-in-one remote supports a wide range of IR and RF home appliances, including TVs, set-top boxes, DVD players, air conditioners, electric curtains, RF lights, and more. With a cloud-based IR code library of over 5000 appliances, it offers extensive compatibility. For devices not found in the library, a DIY learning function allows you to copy functions from your original remote.

Figure 2: All-In-One Remote capabilities with IR and RF devices

2. Package Contents

Upon opening the package, please verify that all items are present and in good condition:

• Universal IR+RF Remote Control × 1
• Power Cable (Micro USB) × 1
• Instruction Manual × 1

Figure 3: Package Contents

3. Specifications

Figure 4: Product Parameters and Dimensions

4. Setup Guide

4.1. Preparation for Use

1. Ensure your phone is connected to a 2.4GHz Wi-Fi network and Bluetooth is enabled. This device only supports 2.4GHz networks. If you are connected to a 5GHz network, please disconnect it.
2. Download the MOES App. The MOES App offers enhanced compatibility and features compared to Tuya Smart/Smart Life App, including Siri control, widgets, and scene recommendations. (While Tuya Smart/Smart Life App still works, MOES App is highly recommended).
3. Register or Log in to the MOES App. If you are a new user, tap "Register" and follow the prompts to create an account using your phone number and setting a password. If you already have an account, select "Log in".

4.2. Connecting the APP to the Device

1. Open the MOES App.
2. Click the "+" icon in the upper right corner of the app.
3. Select "Others" and then choose "Universal Remote Control" from the device type list.
4. Press and hold the reset button on the device for at least 5 seconds until the network configuration light flashes.
5. Follow the prompts in the APP and enter your Wi-Fi password.
6. The connection process will take approximately 10-120 seconds, depending on your network conditions.
7. Once connected, you can find the device in your device list and begin enjoying your smart home features.

Figure 5: App Interface for Device Management

5. Operating Instructions

5.1. Adding IR Remote Controls

The device supports adding remote controls for existing IR appliances such as Air Conditioners, TVs, STBs, TV boxes, and Fans. It has a library of over 4000 main brands.

1. In the MOES App, click to enter the connected Universal Remote Control device.
2. Select "IR Remote" and then "Add".
3. Choose your appliance type (e.g., TV, Air Conditioner) and then select the brand from the list.
4. Follow the on-screen prompts to test and confirm the remote control functionality.

Figure 6: Controlling IR and RF devices via the app

5.2. Adding RF Remote Controls

You can add RF remote controls for devices like RF switches, RF electric curtains, RF fans, and RF roller blinds. The quantity of added devices is limited by the app.

1. In the MOES App, click to enter the connected Universal Remote Control device.
2. Select "RF Remote" and then "Add".
3. Choose your RF appliance type.
4. Follow the on-screen prompts to test and confirm the remote control functionality.

5.3. Customized DIY Copy Function (Learning Mode)

If your appliance brand is not found in the "Smart Life" App's database, or if you need to control a specific function, you can use the DIY learning function to copy commands from your original remote. This is applicable for most IR and RF remote control devices like fireplaces, heaters, and ceiling fans.

1. Click the edit button in the upper right corner of the device interface in the app.
2. Select "Copy button" from the popup menu bar.
3. Click the "DIY button" (or "Add" for a new button).
4. Click "next step" in the app.
5. Point your original remote control towards the MOES Smart Remote and press the desired button (e.g., power on/off). The app will automatically proceed to the next step once the signal is learned.
6. After copying a button, test it in the app to ensure it works correctly.
7. You can continuously choose to copy more buttons or press "Done" in the upper right corner to save your custom remote.

Figure 7: Customized DIY Copy Function

5.4. Voice Control

The MOES Smart Remote is compatible with Amazon Alexa and Google Home, allowing you to control IR devices with voice commands. For example, you can say "Alexa, turn on the TV" or "Google Home, turn on the light."

Note: RF devices currently do not support Alexa or Google Home voice control.

Figure 8: Hands-free Voice Control with Alexa and Google Home

5.5. Remote Control from Anywhere

With Wi-Fi connectivity, you can control your IR and RF appliances remotely using the MOES App on your smartphone, even when you are away from home. For instance, you can turn on your air conditioner before arriving home.

Figure 9: Remote Control via WiFi/4G App

5.6. Device Sharing

You can share control of your infrared devices with family members through the app, allowing everyone to enjoy the smart home experience efficiently.

Figure 10: Sharing Device Control

6. Maintenance and Safety Warnings

6.1. Safety Warnings

• Do not disassemble, reassemble, modify, or attempt to repair this product by yourself. This work should be performed by authorized professionals.
• Product batteries (if applicable) should be recycled and must be recycled or disposed of separately from household waste. Dispose of batteries according to local environmental regulations.

6.2. Recycling Information

All products marked with the symbol for separate collection of waste electrical and electronic equipment (WEEE Directive 2012/19/EU) must be disposed of separately from unsorted municipal waste. To protect your health and the environment, this equipment must be disposed of at designated collection points for electrical and electronic equipment designated by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences for the environment and human health. To find out where these collection points are and how they work, contact the installer or your local authority.

7. Troubleshooting

7.1. Common Issues and Solutions

• Cannot configure the equipment:
  • Check if the device is powered on.
  • Ensure your mobile phone and the smart remote are on the same 2.4GHz Wi-Fi network.
  • Verify that you have a stable internet connection.
  • Confirm that the Wi-Fi password entered in the app is correct.
  • Ensure the wiring (power cable) is correct.
• IR Learning Issues:
  • The device supports learning 38KHz carrier frequency. If you cannot receive instructions from your original remote, the main reason might be a mismatch in carrier frequency. In this case, the device cannot learn the instruction.
  • When learning, ensure you do not long-press the original remote's button; a short press should be sufficient for the MOES Smart Remote to receive the instruction regularly.

8. User Tips

• Wi-Fi Network: Always ensure your device and smartphone are connected to a 2.4GHz Wi-Fi network during setup and for optimal performance. 5GHz networks are not supported.
• IR Learning: When using the DIY learning function, make sure the original remote is pointed directly at the MOES Smart Remote and press buttons briefly. If learning fails, check the carrier frequency compatibility.
• App Compatibility: While Tuya Smart/Smart Life App can be used, the MOES App is recommended for the best experience and access to all features, including Siri control and advanced scene recommendations.
• RF Control: Remember that RF devices currently do not support voice control via Alexa or Google Home.

9. Warranty and Support

Thank you for purchasing the MOES Tuya WiFi IR RF Remote Control. We hope you enjoy using it.

9.1. Warranty Information

• Products are covered by a 24-month warranty, effective from the date of purchase by a retail customer.
• To exercise warranty rights, the purchaser must present: a) Warranty card, b) Proof of purchase (VAT invoice, financial receipt, or other document confirming the actual date of purchase).
• If product quality problems occur within 24 months from the date of receipt, please prepare the product and packaging and go to the place or store where you purchased it to apply for after-sales maintenance. If the product is damaged due to personal reasons, a maintenance fee will be charged.
• Reported defects covered by the warranty will be considered immediately and no later than 14 days from the date of delivery of the goods to the Guarantor.
• After checking and determining the legality of the warranty claim, the Guarantor's services will repair the product within a reasonable time, not exceeding 30 days from the date of delivery of the goods to the Guarantor. However, if hard-to-find spare parts are required, this deadline may extend the time it takes to deliver the part from the manufacturer's factory.
• The warranty does not cover the performance of maintenance and similar operations specified in the user manual, and users are obliged to do it themselves.
• If defects occur due to natural wear and tear during use, the warranty does not cover it.
• The warranty does not cover: a) Mechanical damage caused by the user’s fault and product defects caused by such damage. b) Damage caused by improper use of the product.
• The rights under the guarantee will expire in the following circumstances: a) Remove the warranty seal from the product. b) Remove the serial number from the product. c) Take action to eliminate physical defects in the product outside of authorized service. d) Use non-original parts and consumables.

9.2. Contact Information

For any further assistance or inquiries, please contact:

WENZHOU NOVA NEW ENERGY CO.,LTD
Address: Power Science and Technology Innovation Center, NO.238, Wei 11 Road, Yueqing Economic Development Zone, Yueqing, Zhejiang, China
Tel: +86-577-57186815
Email: service@moeshouse.com

AMZLAB GmbH
Laubenhof 23, ESSEN 45326
Email: info@amz-lab.de
Tel: +491745298066

UK EVATOST CONSULTING LTD
Address: Suite 11, First Floor, Moy Road Business Centre, Taffs Well, Cardiff, Wales, CF15 7QR
Tel: +442921680945
Email: contact@evatmaster.com

For additional resources and troubleshooting, you can visit the official MOES website: www.moes.net

The full text of the EU declaration of conformity is available at: https://www.moestech.com/blogs/news/ufo-r2