HPRT MT800Q Portable Thermal Transfer Printer User Manual

1. Product Overview

The HPRT MT800Q is a compact and portable A4 thermal transfer printer designed for various printing needs, including documents, webpages, contracts, and photos. It supports both wireless (Bluetooth) and wired (USB) connectivity, making it suitable for office, school, and on-the-go use.

Package Contents

• 1 x HPRT MT800Q Thermal Transfer Printer
• 1 x Ribbon Roll
• 1 x USB Cable
• 1 x User Manual (this document)

2. Setup

2.1 Charging the Printer

Before initial use, fully charge the printer. Connect the provided USB cable to the printer and a power source (e.g., computer USB port or USB wall adapter). The charging time is approximately 3-4 hours for the 2000mAh lithium battery.

2.2 Ribbon Installation

The HPRT MT800Q uses thermal transfer technology, requiring a ribbon for printing. Follow these steps to install the ribbon:

1. Open the Printer Cover: Press the [PUSH] button on both sides of the printer simultaneously, then lift the printer cover upward.
2. Insert the Ribbon: Hold the left and right wings of the ribbon by your hands, then align it to the printer per the arrow direction and press it down firmly.
3. Smooth the Ribbon: Rotate the ribbon rewind wheels (top left and lower right, or top right and lower left) towards the center simultaneously to ensure the ribbon is smooth and properly tensioned.
4. Close the Cover: Press down the printer cover by hand until it clicks into place, indicating it is securely closed.

2.3 Software and Driver Installation

To print from a computer or mobile device, you need to install the appropriate drivers or application.

For Computers (Windows, Mac, Linux):

Download the necessary drivers from the official HPRT website: http://mt.hprt.com/en. Follow the on-screen instructions for installation. Note: Bluetooth connection is not currently supported on Mac; USB connection is preferred for Mac users.

For Mobile Devices (iOS, Android):

Download the "HiPrint" app. You can scan the QR code provided in the instruction manual or search for "HiPrint" in the App Store (iOS) or Google Play (Android).

3. Operating Instructions

3.1 Power ON/OFF

To turn the printer ON or OFF, long press the touch switch (power button) for 3 seconds.

3.2 Loading Paper

The printer features auto paper feeding. Simply put the A4 or US Letter size paper into the paper inlet in parallel. The printer will automatically feed the paper a certain distance once it detects it.

3.3 Printing from a Computer

1. Ensure the printer is powered on and has a ribbon installed.
2. Connect the printer to your computer via USB cable or Bluetooth (if supported by your computer and OS).
3. Open the document or image you wish to print on your computer.
4. Select the HPRT MT800Q from your printer options and initiate the print job.

3.4 Printing from a Mobile Device

1. Ensure the printer is powered on.
2. Open the "HiPrint" app on your mobile device.
3. In the app, tap the "+" icon in the top right corner, choose "MT series," then "Connect via 'Settings'."
4. Turn on Bluetooth on your mobile device and select the printer (e.g., "MT800-XXXX" where XXXX are the last four digits of the Bluetooth address) to connect.
5. Return to the HiPrint app and click the same model "MT800-XXXX" to confirm the connection.
6. Choose the file you want to print within the app or copy it to the "HiPrint" app and initiate printing.

3.5 Indicator Lights

The printer has indicator lights to provide status information:

• Power Light Indicator: This light being on indicates that the printer is connected to the power supply and is powered on.
• Error Light Indicator: This light indicates a problem. If the error light is on, it could mean:
  • Lack of paper in the printer.
  • The cutter has a problem.
  • The print head is overheated.
  • The printer cover is not properly closed.
  When the error light is off, it generally means the printer has paper and is ready for operation.

4. Maintenance

4.1 Ribbon Replacement

When the print quality degrades or the printer indicates a ribbon error, it's time to replace the ribbon. Follow the "Ribbon Installation" steps in Section 2.2 to replace the used ribbon with a new one. Each ribbon roll can print approximately 45 sheets of A4 paper.

4.2 Cleaning the Printer

Regularly clean the exterior of the printer with a soft, dry cloth. For the print head and paper path, refer to the detailed cleaning instructions in the full user manual (if available) or contact customer support for guidance. Avoid using harsh chemicals or abrasive materials.

4.3 Battery Care

To prolong battery life, avoid fully discharging the printer frequently. If storing the printer for an extended period, ensure it is charged to about 50-70% and recharge it every few months.

5. Troubleshooting

If you encounter issues with your HPRT MT800Q printer, refer to the following common problems and solutions:

• Printer not turning on: Ensure the printer is charged. Connect it to a power source and check if the power light indicator turns on.
• Error light is on:
  • Check if there is paper loaded correctly.
  • Ensure the printer cover is securely closed.
  • Allow the printer to cool down if it has been in continuous use, as the print head might be overheated.
  • If the issue persists, there might be a cutter problem; contact support.
• Poor print quality:
  • Check the ribbon. It might need replacement if it's old or used up.
  • Ensure the ribbon is installed correctly and smoothly.
  • Clean the print head if there are smudges or faded lines.
• Cannot connect via Bluetooth:
  • Ensure Bluetooth is enabled on both the printer and your mobile device/computer.
  • Make sure the "HiPrint" app is correctly installed and you've followed the connection steps.
  • For Mac users, remember that Bluetooth connection is not supported; use USB.
• Paper not feeding: Ensure paper is inserted straight and not jammed.

For more complex issues, please refer to the comprehensive user manual or contact HPRT customer support.

6. Specifications

7. User Tips

• Maximize Portability: The MT800Q is designed to be lightweight and compact. Take advantage of its portability for printing documents on the go, whether for business trips, school projects, or personal use.
• Battery Life Management: With a 2000mAh battery, the printer can handle up to 70 A4 sheets on a full charge. For extended use away from power, ensure it's fully charged.
• Optimal Print Quality: Always use genuine HPRT ribbons for the best print quality and to ensure waterproof, strong black text.
• App Features: Explore the "HiPrint" app for additional templates, patterns, and icon materials to enhance your prints.
• Connectivity Choice: While Bluetooth offers convenience, consider using the USB connection for faster and more stable printing, especially for larger documents or when printing from a computer.

8. Warranty and Support

For warranty information, please refer to the documentation included with your purchase or visit the official HPRT website. If you require technical assistance, troubleshooting beyond this manual, or have questions about your product, please contact HPRT customer support or the seller directly.