USER MANUAL
Soundpeats TrueWings
MANUFACTURER
Shenzhen SoundSOUL Information Technology Company Limited
Room 1308-1309, Building B, Huihai Square, Chuangye Road,
Longhua District, Shenzhen, China. 518109
support@soundpeatsaudio.com
www.soundpeatsaudio.com
Package Content
Product Diagram
Button Control
Wearing
- Identify the le and right earbuds.
- Rotate the earbuds to make sure the ear hooks lock over your ears firmly.
- Make sure the ear tips seal your ear cancals.
Get Started
Pairing
- Take both earbuds out from the charging case, the le and right earbuds will pair to each other at rst with a prompt suggests successfully. Aer this, the le indicator will turn white, and right indicator ashes in red and white alternately with a voice prompt “Pairing” indicating the earbuds enter pairing mode.
- Activate the Bluetooth on your device and choose “SOUNDPEATS TrueWings” to connect. The right indicator will stop ashing with a voice prompt “Connected”.
- SOUNDPEATS TrueWings earbuds can remember previously paired device. To reconnect to one device, you only need to activate the Bluetooth in the device and take out both earbuds, the earbuds will automatically connect to each other, and then pair to the device. If they don’t re-pair automatically, please choose the pairing name to connect again.
Note:
- If the earbud doesn’t pair to each other within 5s, it would enter pairing mode and search for Bluetooth device. Both earbuds support working alone.
- If you want to change the pairing device in connected status, please have the earbuds enter pairing mode by pressing and holding the right earbud for 6s with earbuds off.
Transparency Mode
Transparency mode lets outside sound in and allows things to sound and feel natural when you are talking to people nearby. Double tap the le MFB to activate and deactivate transparency mode. The mode is not applicable during calls.
Factory Reset
(Try the following steps if you fail building connection between two earbuds, or between earbuds and device.)
- Clear the pairing record between the earbuds and all your devices.
- Manually power o both earbuds, then press and hold both MFBs for 10 seconds until both indicators ash in white twice
Charge
SOUNDPEATS TrueWings earbuds come with a charging case for easy carrying and charging. It can recharge both earbuds for around 4 times.
Charge the earbuds
- Place back the earbuds in the right charging slot and make sure the contactors connect.
- Charging starts with red indicators turning on.
- After fully charged, white indicators stay on for a minute before going out.
Charge the case
When the charging case is with low power le, the last white indicator on the case would ash, please recharge the charging case.
- Please charge the earbuds and case at least once every 3 months when not in use for a long time.
- To ensure charging safety, please do not use any USB charging adapter with current over 5V 1A. Please do not use quick charger to charge the earbuds and charging case.
Warranty
We warrant this product to be free from manufacturing defect for 12 MONTHS.
support@soundpeatsaudio.com
www.soundpeatsaudio.com
Please scan the QR code to view the detailed PDF format manual.
https://soundpeatsaudio.com/downloads/
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B English digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Questions about your Manual ? Post in the comments!
References
- User Manualmanual.tools
The two earphones do not pair with each other and only one at a time with the phone.
I had innumerable earphones. These ones simply do not work.
Regrettably this site is written in poor English. The instructions may or may not be correct, therefore there is no guaranty that following them would make these devices actually work.
I had innumerable earphones. These ones simply do not work.
Regrettably this site is written in poor English. The instructions may or may not be correct, therefore there is no guaranty that following them would make these devices actually work.
How do I fix the Soundpeats TrueWings when the earbuds do not pair with each other and only connect individually?
To resolve the issue where the earbuds do not pair with each other (TWS interconnection failure), you should perform a Factory Reset. Please follow these steps exactly:
If the instructions in the manual seem unclear, ensure you are holding the buttons long enough for the white flashes to occur, as this confirms the reset was successful.
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Mine completely stopped working after 2 months or less! My first issue was that they would work individually but not pair with each other.. then The charging case wouldn’t charge so the earbuds wouldn’t charge at all…. and now I am just left with useless pieces of junk. Ive done a lot of research but nothing working. And on top of everything else they were a gift so I cant even return to store. Over it.
How can I fix Soundpeats TrueWings pairing and charging issues, and what are my warranty options?
It is frustrating when your earbuds stop working, especially when they were a gift. Based on the Soundpeats TrueWings manual, here are the steps to address the pairing and charging issues, along with warranty information:
Soundpeats provides a 12-month warranty for manufacturing defects. Since you cannot return them to a store, you should contact Soundpeats support directly at support@soundpeatsaudio.com. Even if it was a gift, they may be able to assist you if you can provide the product details or if the original purchaser can provide the order information.
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I agree with the two comments above, regarding these so-called earphones. I paid a lot of money for these pair. I have come across other less expensive earphones with better quality stereo outputs on them. Pity though, as everything about this earphones shout quality.
Hi to all. I also met situation when Headphones didnt connect to each others, I mean LEFT do not connecting to RIGHT. Fisrt time I wanted to return it (bought in Moscow, Russia) but tried one thing: discharge them (both ears) —> charge dockstation —> charge both ears. Sometimes it helps. Will check it again and tell you about results.
How do I fix Soundpeats TrueWings earbuds when the left and right sides fail to connect to each other?
While discharging and recharging the earbuds can sometimes resolve power-related sync issues, the official method to fix a connection failure between the two earbuds is a Factory Reset. Follow these steps:
Note: Ensure you are using a standard 5V 1A charger, as quick chargers can sometimes cause charging or logic issues with the earbuds.
Read the full Q&A page
I would tend to disagree with the above comments. I’ve had SoundPeats in the past, and they’ve been solid. This pair of TrueWings is quite alright. I bought these and four other pairs, and this one is by fair the best sound and design. In regards to the connectivity issue, it sounds like they’re not following instructions and just pairing one side with the initial connection. These are great buds for a great price.
The right earphone stopped charging, it already had problems for 1 month in which it was a problem to charge it, since it seemed that it had false contact and to date it does not charge.
El auricular derecho dejo de cargar, ya tenia problemas desde hace 1 mes en que era un problema cargarlo, ya que parecía que tuviera falso contacto y ya hasta la fecha no se carga.
El auricular derecho dejo de cargar, ya tenia problemas desde hace 1 mes en que era un problema cargarlo, ya que parecía que tuviera falso contacto y ya hasta la fecha no se carga.
Why is my right Soundpeats TrueWings earbud not charging and how can I fix a potential contact issue?
If your right Soundpeats TrueWings earbud is failing to charge due to a suspected contact issue, please try the following troubleshooting steps:
If the earbud still does not charge after cleaning, it may have a hardware defect. Since the product has a 12-month warranty, you should contact Soundpeats support at support@soundpeatsaudio.com for further assistance.
Read the full Q&A page