LIMITED WARRANTY
Masterbuilt warrants its products to be free from defects in material and workmanship under proper assembly, normal use, and recommended care for 90 days from the date of original retail purchase. Masterbuilt warranty does not cover paint finish as it may bum off during normal use. Masterbuilt warranty does not cover rust of the unit.
Masterbuilt requires reasonable proof of purchase for warranty claims and suggests that you keep your receipt. Upon the expiration of such warranty, all such liability shall terminate. Within the stated warranty period, Masterbuilt, at its discretion, shall repair or replace defective components free of charge with the owner being responsible for shipping. Should Masterbuilt require the return of component(s) in question for inspection Masterbuilt will be responsible for shipping charges to return the requested item. This warranty excludes property damage sustained due to misuse, abuse, accident, damage arising out of transportation, or damage incurred by commercial use of this product.
This expressed warranty is the sole warranty given by Masterbuilt and is in lieu of all other warranties, expressed or implied including implied warranty, merchantability, or fitness for a particular purpose. Neither Masterbuilt nor the retail establishment selling this product has the authority to make any warranties or to promise remedies in addition to or inconsistent with those stated above. Masterbuilt’s maximum liability, in any event, shall not exceed the purchase price of the product paid by the original consumer/ purchaser. Some states do not allow the exclusion or limitation of incidental or consequential damages. In such a case, the above limitations or exclusions may not be applicable.
California residents only: Notwithstanding this limitation of warranty, the following specific restrictions apply; if service, repair, or replacement of the product is not commercially practical, the retailer selling the product or Masterbuilt will refund the purchase price paid for the product, less the amount directly attributable to use by the original buyer prior to the discovery of the nonconformity. The owner may take the product to the retail establishment selling this product in order to obtain performance under warranty. This expressed warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Go Online www.masterbuilt.com
or complete and return to Attn: Warranty Registration Masterbuilt Mfg. Inc.
1 Masterbuilt Court – Columbus, GA 31907
Name: ______________________ Address : _______________________ City: ___________________
State/Province: ____________ Postal Code: _______________Phone Number ( ) __________________ –
E-mail Address: _______________________________________
*Model Number_______________ *Serial Number: _________________
Purchase Date: __________ __________ Place of Purchase: _____________
*Model Number and Serial Number are located on silver label on back of unit
Manufacturers’ warranties may not apply in all cases, depending on factors such as the use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.
Masterbuilt Warranty Information – Download [optimized]
Masterbuilt Warranty Information – Download
References
- User Manualmanual.tools
I may be had my masterbuilt for a year and I keep it covered inside of my shed for some reason the inside is Rusty how can I find out two exchange it
How can I exchange my Masterbuilt product under warranty due to internal rust after one year of ownership?
Based on the Masterbuilt Limited Warranty information, there are several important factors regarding your request for an exchange due to rust:
If you believe your situation is unique or caused by a manufacturing defect rather than environmental factors, you can attempt to contact Masterbuilt support or register your product at www.masterbuilt.com. To file any claim, you will need:
For future maintenance, Masterbuilt generally recommends "seasoning" the inside of the unit with high-heat cooking oil to help protect the metal from moisture and rust.
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have anewly purchased electric smoker need to now the cooking time per lb.
What are the cooking times per pound for a Masterbuilt electric smoker?
Cooking times in a Masterbuilt electric smoker vary significantly depending on the type of meat, the thickness of the cut, and the set temperature (typically 225°F). While specific times are not listed in the warranty document, general Masterbuilt guidelines for common meats at 225°F are as follows:
Important Note: You should always cook to internal temperature rather than relying solely on time. Use a meat probe to ensure the meat reaches a safe and desired internal temperature (e.g., 165°F for poultry, 195°F-205°F for pulled pork or brisket). Many Masterbuilt models, such as the 710 WiFi Digital Electric Smoker, include built-in meat probes to assist with this.
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have anewly purchased electric smoker need to now the cooking time per lb.
What are the recommended cooking times per pound for a Masterbuilt electric smoker?
Cooking times in a Masterbuilt electric smoker vary significantly depending on the type of meat, the cut, and the smoking temperature (typically 225°F). While the warranty documentation does not list specific cooking charts, general guidelines for common meats at 225°F are as follows:
Important Note: You should always cook to internal temperature rather than relying solely on time. Use a meat probe to ensure the meat reaches a safe and desired internal temperature (e.g., 165°F for poultry, 195°F-205°F for pulled pork or brisket). For specific recipes and precise timing for your model, you can visit the Recipes section on the Masterbuilt website or check the specific instruction manual for your smoker model.
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The blower fan has shut down the last 3 times. Have had to finish the meat in our over, was bought in July of this year.
Why is my Masterbuilt blower fan shutting down during use, and is it covered under warranty?
Based on your report of the blower fan shutting down, this is a known troubleshooting area for Masterbuilt Digital Charcoal units (like the Gravity Series). Please check the following common causes:
Regarding your warranty, Masterbuilt products typically come with a 90-day limited warranty from the date of original retail purchase. Since you purchased the unit in July, you may be near or just past this window depending on the exact date. Masterbuilt warrants against defects in material and workmanship and may repair or replace defective components at their discretion.
To proceed with a claim, you will need your model number and serial number (found on the silver label on the back of the unit) and your original receipt as proof of purchase. You can contact Masterbuilt support or register your claim at www.masterbuilt.com.
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My toguard rear view camera has stopped working. It will not come on even after long periods of charging. I purchased this unit in august of 2022. Is it possible to have it repaired, replaced?
How can I repair or replace my Toguard rear view camera that won't turn on after charging?
It appears you are asking about a Toguard rear view camera on a page dedicated to Masterbuilt warranty information. These are two different companies, and Masterbuilt's warranty policies do not apply to Toguard products.
Regarding your Toguard camera purchased in August 2022:
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disconnect wireless network and all its functions
How do I disconnect the wireless network and WiFi functions on my Masterbuilt grill or smoker?
To disconnect or manage the wireless functions on your Masterbuilt digital grill or smoker (such as the Gravity Series or Digital Electric Smoker), you can follow these general steps:
Please note that the unit will still function as a manual digital smoker/grill using the physical control panel even without a wireless connection. If you are experiencing issues with a specific model, please refer to the manual for that specific controller as steps may vary slightly between the Gravity Series and Electric Smoker lines.
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