VTech NG-S3211 1 Line Wi-Fi Enabled SIP Corded Phone User Guide

The applied nameplate is located at the bottom or rear of the product.
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

1. This product should be installed by a qualified technician.

premises, consult your dealer or local power company.

2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions marked on the product.
5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.
9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply on the

10.Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
11.Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.
12.To reduce the risk of electric shock, do not disassemble this product, but take it to an authorised service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
13.Do not overload wall outlets and extension cords.
14.Unplug this product from the wall outlet and refer servicing to an authorised service facility under the following conditions:
· When the power supply cord or plug is damaged or frayed.
· If liquid has been spilled onto the product.
· If the product has been exposed to rain or water.
· If the product does not operate normally by following the operating instructions. Adjust only those controls

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that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorised technician to restore the product to normal operation.
· If the product has been dropped and the telephone base and/or handset has been damaged.
· If the product exhibits a distinct change in performance.
15.Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
16.Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the telephone into a power outlet, and should not put a charged handset into the cradle, if the telephone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; petrol vapours; etc.); a leak of natural gas; etc.
17.Only put the handset of your telephone next to your ear when it is in normal talk mode.
18.The power adapters are intended to be correctly oriented in a vertical or

floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
19.Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
20.In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Installation in the user’s manual.
21.This product should be mounted at a height of less than 2 meters.
22.Listed PoE (The product is considered not likely to require connection to an Ethernet network with outside plant routing).
CAUTIONS
· Use only specified power adapter, manufacturer VT-PLII, model VT07EEU05200 (EU), VT07EUK05200 (UK).
· Keep small metallic objects such as pins and staples away from the handset receiver.
· For pluggable equipment, the socketoutlet (power adapter) shall be installed near the equipment and shall be easily accessible.
· The applied nameplate is located at the bottom of the product.
· The equipment is only used for mounting at heights < 2m.
SAVE THESE INSTRUCTIONS

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Table of contents
Important safety instructions………….2 Parts check list ………………………………5 Telephone layout ………………………….6 Installation……………………………………8 Set up ………………………………………….12 Operation …………………………………….14 Appendix …………………………………….15
Troubleshooting ……………………………………..15 Warranty Program…………………………………..18 Maintenance …………………………………………..20 Disclaimer and Limitation of Liability ………20 European Directives ……………………………….20 Declaration of Conformity ………………………20 Disposal of batteries and product…………..21
Technical specifications …………………22
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Parts check list
Items contained in the corded telephone package:

Parts included

Model name

Model number

Telephone base with overlay

Corded handset

Ethernet cable | Short ethernet cable | Telephone Base Power Adapter

Base stand| Mounting bracket

1-Line SIP Corded Phone

NG-S3211

The power adapter is sold separately.

1-Line Wi-Fi Enabled SIP Corded Phone

NG-S3211W

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Telephone layout
1-Line SIP Corded Phone – NG-S3211 1-Line Wi-Fi Enabled SIP Corded Phone – NG-S3211W Telephone Base
8 1

2 3 4

56 7

9 10 11 12

1 Message waiting LED

2 Speed dial keys

3 MESSAGE key

MUTE key

HOLD key

EMERGENCY key

4 Numeric dial keys

5 VOLUME key

6 VOLUME + key

SPEAKER key

8 Speakerphone 9 Power adapter input 10 NET ethernet port 11 PC ethernet port 12 Handset cord jack

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1-Line SIP Corded Phone – NG-S3211 1-Line Wi-Fi Enabled SIP Corded Phone – NG-S3211W Corded Handset
1
2 3
1 Earpiece 2 Microphone 3 Handset cord jack (in the handset’s compartment)
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Installation
Telephone base installation
1. Connect both the ethernet cable and coiled handset cord to the telephone base and route them along the wire ducts accordingly. Install the telephone base as shown below.
~

Note · The dial tone will not be played if the SIP
account used by this telephone cannot be registered. · The power adapter is sold separately. · Use only the power adapter described in “Technical specifications” on page 23.
CAUTIONS Use only the supplied ethernet cables. The supplied ethernet cables are not designed for use in any other IT devices. Misusing them on your other IT devices shall be prohibited. To order a replacement, call +44 (0)1942 26 5195 or email vtech@corpteluk.com.
Installation option – desktop position
To mount the telephone base on the base stand 1. Align the grooves of the base stand with
the telephone base. 2. Slide the base stand up to secure it.

2. If you are connecting a power adapter, make sure it is securely plugged into an outlet not controlled by a wall switch, and the ethernet cable is plugged into the network wall jack.
· NOTE: Power adapter is not required for Power over Ethernet (PoE).
3. Press on the telephone base. Listen for a dial tone, and then press again to hang up.

To unmount the base stand
Simply slide the base stand down, and lift it from the telephone base.

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Installation option – converting from
desktop to wall mount position
1. Unmount the base stand from the telephone base. Disconnect all cords and cables from the telephone base. Put the cordless handset aside.
2. Turn the telephone base over with the bottom side facing up.
3. Align the grooves with the wall mount bracket.
4. Slide the wall mount bracket up.

8. Place the handset on the telephone base cradle.

5. Connect the telephone as described in “Telephone base installation” on page 8, but use the short ethernet cable.
6. Route the short ethernet cable, coiled handset cord, and optional power adapter cable along the wire ducts accordingly. These cables and cords stick out from the hole in the wall mount bracket.
7. Mount the telephone base on the wall by positioning the eyelets on the telephone base and the mounting bracket against the mounting studs. Then slide the telephone base down on both mounting studs until it locks into place.

To remove the wall mount bracket from the telephone base
1. Slide the telephone base up to remove it from the mounting studs on the wall.
2. Disconnect all cords and cables from the telephone base.
3. Slide the wall mount bracket down and lift it from the telephone base.

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Mounting bracket footprint dimension Unit: mm
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Replacing coiled handset cord

Installation Notes

To replace the coild handset cord:
1. Hold the handset upside down.
2. Press both thumbs down on the edge of the handset back cover near the back of the earpiece, and slide the back cover upwards.

Caution! Please be careful of sharp edges of base stand that can cause harm during the installation process.
Avoid placing the phone too close to:
· Communication devices such as television sets, DVD players, or other cordless telephones

· Excessive heat sources

· Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting

· Excessive dust sources such as a workshop or garage

· Excessive moisture

· Extremely low temperature

3. Lift the back cover off the handset.
4. Unplug the coild handset cord from the handset cord jack.

· Mechanical vibration or shock such as on top of a washing machine or work bench

5. Plug another coild handset cord to the handset cord jack.

6. Align all the tabs on the handset cover against the corresponding grooves on the handset, then slide the handset cover closed.

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Set up
1-Line SIP Corded Phone – NG-S3211 1-Line Wi-Fi Enabled SIP Corded Phone – NG-S3211W

Default settings are indicated by asterisks (*).

Setting

Options

Handset earpiece volume 1, 2, 3, 4, 5*, 6, 7, 8, 9

Speakerphone volume Ringer volume

1, 2, 3, 4, 5*, 6, 7, 8, 9 1, 2, 3, 4, 5*, 6, 7, 8, 9

Ringer tone

Tone 1*, Tone 2, Tone 3

Adjustable by User and administrator User and administrator User and administrator Administrator only

All telephone settings are programmed through the administrative web portal. Please refer to the SIP Phone Configuration Guide for details.

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Voice Menu
The Voice menu enables you to use the telephone base to query and change telephone settings.
To access the Voice Menu:
1. When the telephone is idle, lift the handset from the cradle or press on the telephone base, then press this key sequence on the telephone base: Û Û Û Û. A digitized voice on the handset or telephone base will announce Voice Menu options.
2. Press the number key on the telephone base to select the desired menu option, or enter information. A list of menu options is shown in the diagram below. For example, to find out the IP address of the telephone, press 1 for Network Configuration, then press 2 for IP Address.
3. When you are finished with the Voice menu, place the handset in the cradle, or press when in speakerphone mode.
NOTE: if you changed any network settings, your telephone will automatically reboot. This will enable your new settings to take effect.

1 Network Configur on
1 WAN Port Type
1 DHCP*
2 Sta c IP*
2 IP Address*
3 Subnet Mask*
4 Gateway*
5 DNS*
6 WiFi Status**
1 Enable**

2 Phone Configur on
1 Phone Number
2 Server IP Address
3 Port
4 Call Forward

2 Disable**
7 WiFi Network**

3 Factory Reset
1 Reset Speed Dial to
Default*
2 Clear All Speed Dial*

4 Edit Speed Dial*
6 Web Access
Portal
1 Enable

2 Disable

5 Reboot
7 ware Version

* requires password (default 1234)
** Only applicable to Wi-Fi enabled model NG-S3211W

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Operation
1-Line SIP Corded Phone – NG-S3211 1-Line Wi-Fi Enabled SIP Corded Phone – NG-S3211W
Receive a call
When there is an incoming call, the telephone rings and the message waiting LED flashes. To answer a call: Press or lift the corded handset from the telephone base to answer. The key illuminates when in speakerphone mode.
Place a call
Press or lift the corded handset from the telephone base. Listen for a dial tone and then dial the desired number. The key illuminates when in speakerphone mode.
End a call
Place the corded handset on the telephone base or press if you are in speakerphone mode.
Speakerphone
1. During a call, press to switch a call between the corded handset earpiece and the speakerphone. The key illuminates when in use.
2. In idle mode, press to activate the speakerphone mode and key illuminates when in speakerphone mode.

To adjust the ringer volume: In idle mode, press VOL+/ VOL- to adjust the ringer volume.
Mute
Mute the microphone 1. During a call, press MUTE.
· The MUTE key illuminates when the mute function is turned on. You can hear the party on the other end, but they cannot hear you.
2. Press MUTE again to resume the conversation. · The light on the MUTE key turns off.
Hold
To place a call on hold: During a call, press the HOLD key. To take the call off hold: Press HOLD.
Message waiting indicator When a voice message is received, the message waiting LED on the telephone base flashes.
Play messages Press MESSAGES in idle mode to play messages.

Volume
Listening volume can be adjusted from the corded handset and ringer volume can be adjusted from the telephone base.
To adjust the listening volume: During a call, press VOL+/ VOL- to adjust the listening volume. The next call returns to the default listening volume.

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Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below. For customer service, call +44 (0)1942 26 5195 or email vtech@corpteluk.com.
For corded telephone

Question 1. The telephone does not work at all.

Suggestions
· Make sure a Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE).
· Unplug the Cat-5 network cable from the network wall jack. Wait for approximately 15 seconds, then plug it back in.
· Disconnect the telephone base from the network wall jack and connect a different working telephone. If the other telephone does not work, the problem is probably in the wiring or network server.

2. There is no dial tone.

· Try all the above suggestions.
· The Cat-5 network cable may be defective. Install a new Cat-5 network cable.
· Make sure your network is providing Power over Ethernet (PoE).
· Disconnect the telephone base from the network wall jack and connect a different working telephone. If there is no dial tone on this telephone either, the problem is in your wiring or network server.
· Make sure the initialization and system registration process completes. The speakerphone key blinks twice every second if there are errors with the initialization and system registration process.

3. I hear other calls when using the telephone.

· Disconnect the telephone base from the network wall jack and connect a different working telephone. Check your server settings. If calls are still not clear, the problem is probably in the wiring or network server. Contact your telephone service provider (charges may apply).

4. The Speed Dial key does not work at all.

· The Speed Dial key may not be properly programmed.

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Question 5. I cannot dial out.
6. The telephone cannot register to the network server.
7. The telephone does not ring when there is an incoming call.

Suggestions
· Try all the above suggestions.
· A prefix may be required for dialling some internal or external calls
· Make sure there is a dial tone before dialling.
· Check your server settings. If other telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply).
· Make sure your network is providing Power over Ethernet (PoE).
· Make sure the initialization and system registration process completes.
· If there is an error during the initialization and system registration process, the key flashes twice every second. Disconnect the Cat-5 network cable from the network wall jack and connect it back into the network wall jack with Power over Ethernet (PoE) to start the initialization and system registration process again.
· Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE).
· Check your server or telephone administrative settings.
· If other telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply).
· Other electronic products such as HAM radios and other DECT telephones can cause interference with your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.
· The Cat-5 network cable may be defective. Install a new Cat-5 network cable.

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Question
8. There is interference during a telephone conversation.

Suggestions
· If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.
· Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If calls are still not clear, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).
· If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

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VTech Hospitality Limited Warranty Program
VTech Telecommunications Limited, the manufacturer of VTech Hospitality Product (“Product”), warrants to the holder of a valid proof of purchase (“end user” or “you”) that the Product and all accessories provided by VTech in the Product’s package are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product’s operating instructions. The limited warranty extends to the end user of this Product and applies only if such Product is purchased through a local distributor / dealer.
During the limited warranty period, VTech’s authorised service representative will repair or replace, at VTech’s option, without charge, a Product that is not free from defects in materials and workmanship. If VTech’s authorised service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive remedy.
The limited warranty period for the Product begins on the date that the end user takes possession of the Product. This limited warranty also applies to repaired or replacement Products for a period of either: (a) 90 days from the date the repaired or replacement Product is shipped to you; or (b) the time remaining on the original limited warranty as described above; whichever is longer.
This limited warranty does not cover:
1. Product or parts that have been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorised service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the local dealer / distributor, or used for non-approved commercial or institutional purposes (including but not limited to Products used for rental purposes); or
7. Product returned without valid proof of purchase; or
8. Charges or costs incurred by the end user, and risk of loss or damage, in removing and shipping the Product, or for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the Product is returned without them. VTech will charge the end user at then-current prices for each of the missing items.
10. NiCd or NiMH handset batteries, or power adapters, which, under all circumstances, are covered by a one (1) year warranty only.
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Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product(s) to the service location. VTech’s authorised service representative will return repaired or replaced product under this limited warranty to you, transportation, delivery and handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorise the cost of repair and return shipping costs for the repair of Products that not covered by this limited warranty. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product, whether express or implied, oral or written, or statutory. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. No one is authorised to make modifications to this warranty and you should not rely on any such modification. VTech’s liability to end user hereunder shall not exceed the purchase price of the Product. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some local dealers / distributors do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you also have other rights which vary from local dealer / distributor to local dealer / distributor.
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Maintenance
Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.
Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind.

Disclaimer and Limitation of Liability
VTech Telecommunications Limited and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Telecommunications Limited and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Telecommunications Limited and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of important data on other media to protect against data loss.
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND/OR TELEPHONE LINE CORD FROM THE WALL. Then remove the telephone by the unplugged cords.
European Directives
This equipment is compliant with 2011/65/EU (ROHS).
Declaration of Conformity
The Declaration of Conformity may be obtained from: www.vtechhotelphones.com.

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Disposal of batteries and product
These symbols (, ) on the products,
packaging, and/or accompanying documents mean that used electrical and electronic products and batteries must not be mixed with general household waste.

with the requirement set by the Directive for the chemical involved.

For proper treatment, recovery and recycling of old products and batteries, please take them to applicable collection points in accordance with your national legislation.
By disposing of them correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment.
For more information about collection and recycling, please contact your local municipality. Penalities may be applicable for incorrect disposal of this waste, in accordance with national legislation.
Product disposal instructions for business users
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.
Information on Disposal in other countries outside the European union
These symbols (, ) are only valid in the
European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol
This symbol () might be used in combination
with a chemical symbol. In this case it complies
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Technical specifications
1-Line SIP Corded Phone – NG-S3211 1-Line Wi-Fi Enabled SIP Corded Phone – NG-S3211W

Power over Ethernet (PoE): IEEE 802.3at supported, class 2

Power requirement

If PoE not available, power adapter (sold separately for NG-S3211 model): · Input: 100-240V AC 50/60Hz

· Output: 5.0V DC @ 2.0A

· Manufacturer: VT-PLII

· Model/region:

– EU: VT07EEU05200

– UK: VT07EUK0520

Use only the power adapter specified above for the telephone base.

Message waiting signal SIP messaging RFC 3261

Programmable keys Telephone base: 10 dedicated programmable hard keys

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Documents / Resources

VTech NG-S3211 1 Line Wi-Fi Enabled SIP Corded Phone [pdf] User Guide
NG-S3211, NG-S3211W, NG-S3211 1 Line Wi-Fi Enabled SIP Corded Phone, NG-S3211, 1 Line Wi-Fi Enabled SIP Corded Phone, Wi-Fi Enabled SIP Corded Phone, SIP Corded Phone, Corded Phone, Phone

References

User Manual

VTech NG-S3211 1 Line Wi-Fi Enabled SIP Corded Phone User Guide

NG-S3211 1 Line Wi-Fi Enabled SIP Corded Phone

Product Information

Specifications

Product Usage Instructions

Safety Instructions

Power Adapter Orientation

Frequently Asked Questions (FAQ)

Q: Can I connect this phone directly to a network like
PSTN?

Q: What should I do if liquid spills on the product?

Documents / Resources

References

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