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Visel QS-VERTICAL BOX Summary Queue Management Monitor

visel-QS-VERTICAL-BOX-Summary-Queue-Management-Monitor-PRODUCT Overview

Product description and context
QS-VERTICAL BOX is a client box with an Android operating system that allows you to view, suitably connected in HDMI to a monitor, the history or summary of the shift numbering related to each existing service. In addition to queue management, you can view an image playlist enriched by weather forecasts and RSS news headlines. The product is compatible with Visel Cloud

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How it works

This product requires a monitor, TV, or device that has an HDMI input and possibly speakers to play audio. QS-VERTICAL BOX also needs to be connected to the same network (LAN or WiFi) as a queue management server (such as Q-System or MicroTouch) the display calls and if the internet is available it can show weather forecasts and/or breaking news via RSS FEED.

First Installation

Unpackaging

Installing QS-VERTICAL BOX consists of a few simple steps:

  • Remove the box from the package and insert the batteries into the supplied remote control
  • Connect the box to the power supply
  • Connect the network cable
  • Connect the HDMI cable to the monitor
  • Setup the HDMI source to the monitor
  • Wait for the system loading

After initialization, the main screen shown in Figure 1 will appear on the monitor. These operations are common for every QS-VERTICAL BOX installed.

System configuration

Visel Sync (Configurator)
Visel Sync is the necessary tool for configuring this product. It consists of a PC-compatible application with a Windows XP operating system or higher. Visel recommends that you install Visel Sync only on your administrator’s PC to prevent non-professionals from tampering with your system configuration.

QS-VERTICAL BOX

QS-VERTICAL BOX can work in DHCP or static IP address.
To configure a static IP please follow these steps:

  • Use the remote included in the package or connect a USB mouse
  • Press the “return” button of the remote or do a right click with the mouse to exit from the Q-Vertical application
  • Go to Android network settings and set up the network parameters.
  • Came back to App menu and run Q-Vertical application

If QS-VERTICAL BOX is configured correctly, it will be possible to manage its settings through the Visel Sync application

visel-QS-VERTICAL-BOX-Summary-Queue-Management-Monitor-FIG-2

Select QS-VERTICAL BOX and press the “settings” button that appears with “cursors”

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General

Property Description
Device name Allows you to name the device so you can quickly recognize it when searching
Customer logo Inserts a custom logo that will be placed above the media playlist
Top header Allows to hide or show the top bar, which contains information for date and time, customer logo, and weather forecasts.

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Network and Cloud

Property Description
Visel Cloud Enables the Visel Cloud platform for remote media management. For information about Visel Cloud contact our sales department.
Visel Cloud User Set profile username linked to Visel Cloud subscription
Visel Cloud Password Set the password for the profile linked to the Visel Cloud subscription

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Queue management

Property Description
Last call zoom Lets you present the latest zoomed-in call to get the attention of waiting users better
Call sound Sets the sound type for the shift number call. Press the wrench to change the value.
Server IP address Specifies the IP address of the Queue Management Server (E.g. MicroTouch). Press on the wrench to access the IP selector.
Communication port Specifies the communication port (by default 5001). Press on the wrench to access the port selector.
Number of services displayed Choose the number of services displayed in the shift numbering history. Press the wrench to change the numeric value.
Main working group Allows you to specify a workgroup that will allow you to sort calls on different displays (e.g. the display placed on the first floor will show different calls from the second floor)
Show location Displays the station that made the call (example “door 3”)
Call Summary Change how the latest calls are displayed. If selected on “History” the last calls will be shown in chronological order, alternately if you select “Summary” the last call for each active service will be shown.

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Digital Signage

Property Description
Media playlist Allows you to program an image playlist. By clicking on the wrench you can access the configuration panel of the digital frame.
Feed bar Sets the list of RSS sources or custom texts to show in the bottom bar of the display. Press the wrench to access the secondary feeds window.
City of Weather Specifies a location for the weather forecast. Click on the wrench to search for your city and set it up.

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Source properties

Property Description
“+” button Adds a new media source using local files.
“Pencil” button Edits a source that is already in the list and its playback properties.
“X” button Deletes a source from the list.
“Up Arrow” button Moves a source to the beginning of playback
“Down Arrow” button Moves a source towards the end of playback.

Managing your local media playlist

Property Description
file Chooses the location of the file that will be transferred to the device.
Descriptive title Choose a title for the source to make it easier to identify within the playlist.
Enabling Enables or disables source playback.
Period of activity Enables source playback within a period of time.
Playback options Allows you to change, if allowed, the time of stay and the volume of the source.
Background audio track Specifies a background audio track if the source is an image.

Source properties

Property Description
file Chooses the location of the file that will be transferred to the device.
Descriptive title Choose a title for the source to make it easier to identify within the playlist.
Enabling Enables or disables source playback.
Period of activity Enables source playback within a period of time.
Playback options Allows you to change, if allowed, the time of stay and the volume of the source.
Background audio track Specifies a background audio track if the source is an image.

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Narrator

Property Description
Narrator Enables/disables narrator. Click the wrench to enable/disable.
Audio-message list Inserts a playlist of voice messages, spoken at regular intervals of time. Click on the wrench to access the audio-message panel.
Audio-message interval Customizes the time frame for audio messages. Click on the wrench to change this time.
Vocal composer Composes the phrase by inserting the elements that make up the ticket. Press the wrench to change the phrase.

visel-QS-VERTICAL-BOX-Summary-Queue-Management-Monitor-FIG-9

Voice Alternatives
This product takes advantage of the features of Google’s pre-installed text-to-speech engine. If the voice used is not to your liking you can install a different text-to-speech engine directly from Google Play (the Android digital store) upon the addition of a Google account on the BOX. To add a Google account, insert a mouse (or use the supplied remote control) and navigate to Settings -> Accounts and then add your Google account. Among the text-to-speech engines on the market, Visel recommends Vocalizer TTS which provides voices in many more languages than the basic one. Each item can be purchased directly from the store or within the app itself. To enable an alternative text-to-speech engine, simply go to Settings -> Language and Immision -> Text-to-speech output and enable the alternative engine. For more information about TTS Vocalizers, visit this link: https://play.google.com/store/apps/details?id=es.codefactory.vocalizertts&hl=en_US

Troubleshooting

  • I can’t find QS-VERTICAL BOX with Visel Sync
    Verify that QS-VERTICAL BOX and the PC on which you are running
  • Visel Sync is connected to the same network.
    If so, check your network for firewalls.
  • Visel Sync does not apply the preferences
    Try starting Visel Sync with Administrator rights
  • QS-VERTICAL BOX does not display calls
    Verify that you have entered the correct IP address of the Queue Manager in the QS- VERTICAL BOX configuration panel in Visel Sync.
  • QS-VERTICAL BOX is not oriented correctly
    This product is designed to work on vertically installed monitors. Before physically installing the monitor, it is recommended that you perform a display test. If the monitor has been installed correctly but the image is deformed you will need to contact our technical support.
  • QS-VERTICAL BOX does not show weather forecasts or RSS news
    Verify that QS-VERTICAL BOX is connected to the internet.

If other types of problems arise, we recommend that you contact our telephone support

  • Visel Italiana Srl Via
  • Maira snc 04100 Latina (LT)
  • Tel: +39 0773 416058
  • Email:   [email protected]
  • The document drawn up on 11/01/2021

Documents / Resources

visel QS-VERTICALBOX Summary Queue Management Monitor [pdf] User Guide
QS-VERTICALBOX, Summary Queue Management Monitor, QS-VERTICALBOX Summary Queue Management Monitor, Queue Management Monitor, Management Monitor, Monitor

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