VE012W Built In WiFi Fingerprint Smart Lock
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Specifications
- Model: VE012W
- Door Thickness Compatibility: 1-3/8 to 2 inches (35mm to
50mm) - Backset Options: 2-3/8 inches or 2-3/4 inches (60mm or
70mm)
Product Usage Instructions
Step 1: Prepare the Door & Check Dimensions
- Ensure the hole in the door is either 1-1/2 inches or 2-1/8
inches (38mm or 54mm). - Check that the hole in the door edge is 1 inch (25mm).
- Determine the backset required, which can be either 2-3/8
inches or 2-3/4 inches (60mm or 70mm). - Verify that the door thickness falls within the range of 1-3/8
to 2 inches (35mm to 50mm).
Step 2: Install the Latch & Strike
- Align the Latch with the door hole and adjust if needed to
ensure proper fit. - Install the Latch using the provided screws.
- Test the Latch bolt to ensure it extends and retracts properly
before finalizing installation.
FAQ
Q: What should I do if the Latch bolt is stuck during
installation?
A: If the Latch bolt is stuck, you may need to extend the Latch
hole using a drill bit as outlined in the instructions.
Additionally, ensure there are no obstructions in the door frame
that could impede installation.
Q: How do I distinguish between a left-hand and right-hand
door?
A: To distinguish between a left-hand and right-hand door, refer
to Step 5 in the Installation Guide provided. It is crucial to
identify the correct orientation for proper installation.
Q: What are the contact details for customer support?
A: For any questions or assistance, you can contact us at
+1(855)400-3853 during our operating hours of Monday to Friday from
9:00am to 5:00pm PST. You can also reach us via email at
support@iveise.com.
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Installation Manual
Model No. VE012W
Tutorial Video
Scan the QR code and search VE012W to get the video.
Need Help? Contact Us!
Call us at +1(855)400-3853 ( Monday-Friday 9:00am-5:00pm PST ),
if you have any questions.
support@iveise.com iveise.com
Content
Parts List
02
Installation Guide
03
Step 1: Prepare the Door & Check Dimensions
03
Step 2: Install the Latch & Strike
06
Step 3: Install Exterior Assembly
09
Step 4: Install Interior Assembly
10
Step 5: Distinguish Left / Right Hand Door
13
How to Reset
15
Troubleshooting
16
FCC Caution & IC Warning
17
Information & Safety Warnings
19
Installation Overview
Interior Assembly (F)
Battery Cover (G)
Exterior Assembly (B)
Mechanical Key (A)
01
Latch (C)
Mounting Plate (E)
Mounting Plate Screws (J)
Latch Screws (I)
Strike (D)
Strike Screws (H)
Interior Assembly Screws (K)
Parts List
A Mechanical Key x2 B Exterior Assembly x1 C Latch x1
D Strike x1
E Mounting Plate x1
F Interior Assembly x1 G Battery Cover x1
H Strike Screws x2
I Latch Screws x2
J Mounting Plate Screws x2
K Interior Assembly
L Reset Tool x1
Screws x5 (2 Spare)
Missing any parts? Call us at +1(855)400-3853. support@iveise.com 02
Installation Guide
Step 1: Prepare the Door & Check Dimensions
1
The hole in the door is 1-1/2″ or 2-1/8″ (38mm or 54mm).
The hole in the door edge is 1″ (25mm).
1-1/2″ or 2-1/8″ 1″ (38mm or 54mm) 25mm
2
The backset is either 2-3/8″ or 2-3/4″ (60mm or 70mm).
2-3/8″ or 2-3/4″ (60mm or 70mm)
3
The door thickness is 1-3/8″ to 2″ (35mm to 50mm).
1-3/8″ to 2″ (35mm to 50mm)
4
NOTE: Make sure the door frame is aligned with the door. There are no obstructions stuck in the door frame.
1″ (25mm)
03
Installation Guide
Step 1: Prepare the Door & Check Dimensions
Optional: Instructions for doors with 1-1/2” (38mm) holes
1. Test whether you need to extend the Latch hole.
Temporarily install the Latch bolt.
If the Latch bolt is stuck, you need to extend the Latch hole.
Fit properly Fit improperly
1″ Drill Bit for Wood
1″ 25.4mm
At Least 13/64″ (5mm) Deep
Extend the Latch hole at least 13/64″ (5mm) deep by using a 1″ (25.4mm) Drill Bit.
04
Installation Guide
Step 1: Prepare the Door & Check Dimensions
2. Test the extended Latch hole. Temporarily install the Latch bolt, rotate it with a screwdriver to test if it extends and retracts properly.
Cam
If the Latch bolt is stuck, remove the Latch bolt and chisel out a small channel at the top of the hole to give the Cam room to rotate. (Refer to the following image)
Chisel
05
Installation Guide
Step 2: Install the Latch & Strike
1 Confirm the backset and adjust the Latch.
Hold the Latch in front of the door hole, flush the Latch against the door edge. Is the slotted hole centred in the door hole?
YES
No need to adjust.
NO
Slotted hole is NOT centred.
2-3/8″
Pull
(60mm)
2-3/4″ (70mm)
Rotate and pull the Latch as shown to extend the Latch.
06
Installation Guide
Step 2: Install the Latch & Strike 2 Install the Latch.
Chiseled
07
up
Latch Screws(I)
Installation Guide
Step 2: Install the Latch & Strike
3 Test if the Latch bolt extends and retracts properly by using a screwdriver.
Important:
Before installation, the Latch bolt should be retracted completely (in the unlocked position).
Unlocked
Locked
4 Install Strike on the door frame.
Important:
Make sure the hole in door frame is drilled a minimum of 1″ (25mm) deep.
Strike Screws(H)
Strike(D) 08
Installation Guide
Step 3: Install Exterior Assembly
1 Measure the diameter of the hole in the door.
1-1/2″ or 2-1/8″ (38mm or 54mm)
2-1/8″ (54mm) Go to next step directly.
1-1/2″ (38mm) Remove the spacer on the exterior assembly.
2 Route the cable below the Latch and insert the Torque Blade horizontally into the Latch slot, ensuring both the blade and slot are level.
Do not insert the Mechanical Key into the cylinder during the installation.
Horizontal
Latch Slot
Torque blade
Torque Blade
09
Installation Guide
Step 3: Install Exterior Assembly
Step 4: Install Interior Assembly
3 Install the Mounting Plate with the Mounting Plate Screws.
Do not overtighten screws.
Keep parallel to door edge.
1 Disassemble the Battery Cover.
Mounting Plate Screws (J)
Important:
Do not load batteries until the lock is completely installed.
10
Installation Guide
Step 4: Install Interior Assembly
2 Insert the cable connector into the socket. Push the connector in firmly until it is completely attached.
3 Keep the Thumb Turn vertical and the Torque Blade horizontal, then install the Interior Assembly.
11
Installation Guide
Step 4: Install Interior Assembly
4 Attach the Interior Assembly to the Mounting Plate. Tighten the top two screws. Rotate the Thumb Turn to horizontal position, then tighten the bottom screw.
Test the lock by rotating the Thumb Turn to see if the Latch bolt extends and retracts properly.
Interior Assembly Screws (K)
NOTE:
Be sure not to use the wrong screws, or it may
lead to short-circuit and other problems.
12
Installation Guide
Step 5: Distinguish Left / Right Hand Door
Important:
This step is required and crucial for the lock after installation!
1 Keep the door open and unlocked, load 8 AA batteries into the Interior Assembly.
Please use all new, non-rechargeable Alkaline batteries only.
2 Press and hold the Reset Button for 5 seconds using the provided Reset Tool until you hear a long beep. The Latch bolt will then extend automatically and memorize the door’s opening direction.
Unlocked
Reset Button
Reset Tool (L)
13
Installation Guide
Step 5: Distinguish Left / Right Hand Door
If you ever need to remove the batteries, follow these steps:
Remove the outer 4 batteries from right to left.
Pull the ribbon to remove the inner 4 batteries from right to left.
Ribbon
14
How to Reset
1 Keep the door open and unlocked.
2 Press and hold the Reset Button for 5 seconds by using the Reset Tool.
3 Keep holding the Reset Button until you hear a long sound of beep and the Latch bolt extends out automatically.
Reset Button Reset Tool (L)
Settings Master Code
Auto Lock Silent Mode Wrong Entry Limit Shutdown Time Away Mode 15
Factory Default 12345678 Disabled Disabled 10 times 3 mins Disabled
Scan the QR code
Search VE012W
Call us at +1(855)400-3853,
if you have any questions. support@iveise.com iveise.com
Troubleshooting
The Latch bolt keeps going in and out.
Disassemble and reinstall the lock by following the installation tips. 1. Please don’t insert the Mechanical Key into the lock cylinder before or during installation. 2. Keep the Latch fully retracted and the Torque Blade horizontal. 3. Please make sure to route the cable below the Latch. 4. The Exterior and Interior Assembly should be installed parallel to the door edge.
I cannot remove my key unless it is in the locked position.
Uninstall the Interior and Exterior Assemblies. Before re-installation, please follow these guidelines: 1. Make sure the Latch bolt is in the retracted position. 2. Do not insert the Mechanical Key into the lock cylinder before or during installation. 3. Make sure the Torque Blade is inserted horizontally.
Fail to reset.
1. The battery is low if the battery indicator light keeps flashing. Please replace it with 8 new batteries. (Alkaline batteries only) 2. Please refer to “How to Reset” section and perform a resetting again.
The Latch bolt won’t be extended out completely after installation.
Please review if the Exterior Assembly is aligned parallel to the door edge. The Exterior Assembly should not be at a crooked angle.
16
FCC Caution
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
17
IC Warning
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Cet appareil est conforme aux CNR exemptes de licence d’Industrie Canada . Son fonctionnement est soumis aux deux conditions suivantes : ( 1 ) Ce dispositif ne peut causer d’interférences ; et ( 2 ) Ce dispositif doit accepter toute interférence , y compris les interférences qui peuvent causer un mauvais fonctionnement de l’appareil. Ce matériel est complété par une exposition de rayonnements IC pour un environnement naturel. Ce matériel doit être installé et se faire avec une distance minimale de 20cm entre les radiateurs et les autresYour body shop.
18
Information & Safety Warnings
· Protect your PIN Codes and Master Code. · Restrict access to your lock’s Interior Assembly and routinely check your settings to ensure they have not been altered without your knowledge. · Do not use an electric screwdriver during installation. · This manufacturer advises that no lock can provide complete security by itself. · This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property. · No lock can substitute for caution, awareness of your environment, and common sense. · Take care to ensure a long-lasting finish. Please use soft and damp cloth to clean the lockset if you need. Using lacquer thinner, caustic soaps, abrasive cleaners or polishes could damage the coating and result in tarnishing. · The lock is water-resistant. It can withstand water splashes; however, do not let water and liquids get into the lock. · Avoid exposure to direct sunlight. Long-term exposure to direct sunlight may damage the lock.
19
Need Help? Contact Us!
If you have any questions, please contact us at
+1(855)400-3853
(Monday-Friday 9:00am-5:00pm PST)
support@iveise.com iveise.com
If you have your order ID, videos or images of your problem (if necessary) ready before contacting Customer Support, we will solve your problem faster and better.
V2.0
Documents / Resources
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