unifi High Performance Wireless Access Point App
Specifications
- Platform: Unifi TV app
- Channels: 70+ premium channels
- Streaming Apps: 20+
- Supported Devices: Unifi TV Box, Android TV boxes, mobile phones, tablets, smart TVs
- App Availability: Google Play Store (Android), App Store (iOS), Huawei AppGallery (Huawei)
Downloading the Unifi TV App
You can download the Unifi TV app from your device’s respective app store. Ensure you have the correct version for your device.
Watching Unifi TV
You can stream Unifi TV via your browser at https://unifitv.com.my. Ensure you are using a supported browser for optimal viewing experience.
Resetting Your Password
- Tap the Profile button at the bottom right.
- Select Forgot Password on the login page.
- Enter your login ID and confirm.
- Select your preferred option to receive the One-Time Password (OTP).
- Follow the on-screen steps to reset your password.
If you are already logged in
- Tap the Profile button at the bottom right.
- Select View My Profile.
- Tap Change Password.
- Follow the on-screen steps to complete your password reset.
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From entertainment shows and blockbuster movies to live
sports, kids’ favourite animations and global news, you can
watch them all here.
You can download the Unifi TV app for free on your Unifi TV Box, Android TV boxes, mobile phones, tablets and smart TVs.
The app is available on the Google Play Store (for Android), App Store (for iOS) and Huawei AppGallery (for Huawei).
From 3 July 2025 onwards, you will see two (2) Unifi TV apps on the app stores: Unifi TV app: For existing Unifi TV subscribers (before 3 July 2025). Continue using this version until further
notice. Unifi TV 2.0 app: For new Unifi TV subscribers (after 3
July 2025). If you are an existing subscriber, you will
receive a notification from Unifi TV in phases starting July 2025 once your account is ready to upgrade and start streaming on the Unifi TV 2.0 app.
2.
Why am I unable If you are having trouble logging in, here are a few things to
to log in to the Unifi TV app?
check: Incorrect login ID Make sure you are using the right Unifi
TV ID (e.g. example@iptv) or your registered email address.
Network or connectivity issues Check if your mobile
data or Wi-Fi connection is stable.
Too many devices You might have reached the
maximum number of devices. Try logging out from other
devices.
App version mismatch From July 2025, we are
upgrading Unifi TV customers to the new Unifi TV 2.0 app.
Make sure you are using the correct version:
o If you have already upgraded, download and log in
to the Unifi TV 2.0 app.
o If you have not been upgraded yet, reinstall and use
the previous Unifi TV app.
3.
What can I watch Here is what you can stream on the Unifi TV app:
on the Unifi TV
TV Guide/Channels 70+ live channels with scheduled
app? What are the benefits?
programming Streaming Apps Access up to 20+ local and regional
streaming apps Catch Up Extra on-demand programmes included with
your channel subscriptions
U PICK Straight-from-cinema blockbuster movies you
can rent
4. How do I download the Unifi TV app?
Benefits of the Unifi TV app: All-in-one access Explore and access everything, from 70+ premium Unifi TV channels and over 20+ streaming apps–no need to switch between apps. Easy search Find content across all other streaming apps using universal search by your favourite actor, title or genre. Personalised profiles Get tailored recommendations for every viewer profile under your account. Watch anytime, anywhere On Android TV boxes, mobile phones, tablets or smart TVs–your shows sync instantly across all devices.
You can download the Unifi TV app from your device’s app store.
Here is the list of supported platforms and versions:
CATEGORY
PLATFORM
VERSION
Mobile/Tablet
iOS
iOS 14.0+
iPad
iPad OS 14.0+
Android Mobile/Tablet Android 7.1+
Huawei
GMS (Android Variant)
Web Browsers (Windows OS & MacOS)
Web Chrome Web Firefox
Latest 3 major versions
Latest 3 major versions
Web Edge
Latest 3 major versions
Web Safari
12+
Mobile Browsers Android Chrome
Latest 3 major versions
Mobile Safari
iOS 14+
Android Firefox
Smart TVs
Android TV (Retail STB & CTV)
Samsung Tizen
LG WebOS
Android Operator Android OS Tier Launcher
Casting
Apple AirPlay
Chromecast
Google Chromecast
Latest 3 major versions Android 7.1+
Tizen (2021+) LG (2020+) OS 10+
iOS 14.0+ Cast V3
5.
How do I watch You can stream Unifi TV via your browser at
Unifi TV using a
https://unifitv.com.my using the following supported browsers:
website or web
Google Chrome Version 99.0.4844.82 (Official Build) and
browser on my
above (recommended)
mobile phone or computer?
Mozilla Firefox Version 98.0.1 and above Microsoft Edge Version 99.0.1150.46 (Official Build) and
above
Safari Version 12 and above
6.
How do I reset my Here is how you can reset your password on the Unifi TV app:
password?
Before logging in
1. Tap the Profile button at the bottom right.
2. On the login page, select Forgot Password.
3. Enter your login ID and confirm.
4. Select your preferred option to receive the One-Time
Password (OTP).
5. Follow the on-screen steps to reset your password.
If you are already logged in 1. Tap the Profile button at the bottom right. 2. Select View My Profile. 3. Tap Change Password. 4. Follow the on-screen steps to complete your password reset.
Here is how you can reset your password on the Unifi TV 2.0 app:
Before logging in 1. On the login page, enter your login ID. 2. Tap Forgot Password. 3. Select your preferred option to receive the OTP. 4. Follow the on-screen steps to reset your password.
If you are already logged in
1. Tap the Menu icon at the top right. 2. Select My Account. 3. Tap Change Password. 4. Follow the on-screen steps to complete your password reset.
7.
I am not a Unifi
Yes, you can! Just download the Unifi TV app and sign up for a
Home or Unifi TV
free Unifi TV account using your email address.
customer. Can I You will be able to stream a selection of free TV channels.
still use the Unifi To unlock access to premium channels or streaming apps, you
TV app?
can subscribe to Unifi TV Packs or select a la carte options.
Explore our latest Unifi TV Packs and broadband deals at
https://unifi.com.my/universe
8.
How do I log in to If you are a Unifi Home customer with a Unifi TV Pack, you can
the Unifi TV app?
sign in using your Unifi TV ID (e.g. example@iptv or
example@tvos). You can find your Unifi TV ID via:
Your monthly Unifi bill
MyUnifi or Unifi UniVerse app
A confirmation email from Unifi after successful
installation
If you are not a Unifi customer, you can sign in with your email address for free.
9.
Why can’t I find You may not be able to find or download the Unifi TV app if your
the Unifi TV app
Android device is not Google-certified or if it does not run on
on the Google
Android TV OS.
Play Store?
10. What is a PIN, and how do I reset it?
Your Unifi TV PIN is used to manage your subscriptions and parental control settings.
Your default PIN is 123456.
Here is how you can reset your PIN on the Unifi TV app:
1. Tap the Profile button at the bottom right. 2. Select View My Profile. 3. Tap Reset PIN. 4. Follow the on-screen steps to reset your PIN.
Here is how you can reset your PIN on the Unifi TV 2.0 app:
1. Tap the Menu icon at the top right. 2. Select My Account. 3. Tap Reset PIN. 4. Follow the on-screen steps to complete your PIN reset.
11. How do I watch This feature is available on the Unifi TV 2.0 app only. To view
programmes that
your downloaded, favourite or subscribed content:
I have
downloaded,
1. Go to My Library.
favourited or
2. Browse through the tabs to quickly access everything you
subscribed to?
have saved or subscribed to
12. Can I download Yes, but only selected titles under the U PICK category are
content for
available for download, and only if the download icon appears
offline viewing?
next to them.
Downloaded movies for offline viewing will appear in My Library and can only be watched on the device where they were downloaded. Even if you log in on another device with the same account, those downloads will not be visible.
Downloads for offline viewing are only valid while your subscription is active. If your subscription ends or is terminated, the downloaded content will no longer appear in My Library.
13. How do I use the Parental Control helps you manage what younger viewers can
Parental Control
access by filtering content based on age ratings and locking
feature?
certain programmes or channels.
To update this Parental Control setting on the Unifi TV 2.0 app, follow these simple steps:
1. Tap the Menu icon at the top right. 2. Select Parental Control. 3. Use the toggle to turn it on or off. 4. Enter your PIN to save your changes.
14. How do I link and There are four (4) ways to log in to your Unifi TV account on
log in to the Unifi
your TV:
TV app on a Unifi
TV Box or smart Using Unifi TV ID
TV?
1. Tap Unifi TV ID or Email on the login page.
2. Enter your Unifi TV ID and tap Continue.
3. Enter your password and tap Sign In.
4. You will be directed to the Unifi TV homepage.
Using Email 1. Tap Unifi TV ID or Email on the login page. 2. Enter your registered email address and tap Continue. 3. An OTP will be sent to your email. 4. Enter the OTP and tap Confirm OTP. 5. You will be directed to the Unifi TV homepage.
Using QR Code 1. Open the Unifi TV 2.0 mobile app and sign in. 2. Tap the Menu icon at the top right. 3. Select Manage Device. 4. Tap Link New Device. 5. Scan the QR code shown on your TV or device screen. 6. You will be directed to the Unifi TV homepage.
Using Enter Code 1. Open the Unifi TV 2.0 mobile app and sign in. 2. Tap the Menu icon at the top right. 3. Select Manage Device. 4. Tap Link New Device. 5. Enter the code shown on your TV or device screen. 6. You will be directed to the Unifi TV homepage.
15. How do I
To subscribe to a channel or rent a U PICK title:
subscribe to a
1. Log in to your Unifi TV account using your Unifi TV ID or
channel or rent U
email address.
PICK on the Unifi
2. Choose the channel or title you want.
TV app?
3. Confirm with your PIN.
4. Select your preferred payment method to complete the
purchase.
Important: If you are using the Unifi TV app on iOS devices, please complete your subscription through the Unifi TV Box or the Unifi TV website at https://unifitv.com.my. Your subscription will be reflected and synced across all your connected devices.
16. What payment
For Unifi Home customers, your subscriptions and rentals will
options are
be charged to your monthly Unifi bill.
available on the
Unifi TV app?
For non-Unifi customers, you can pay your subscriptions and
rentals using the following options:
Voucher
Credit/Debit Card (via TM payment gateway) FPX (online banking via TM payment gateway)
17. I have subscribed It may take up to three (3) minutes for your subscription to
to a channel or U
appear on the Unifi TV app after successful payment.
PICK title on the Unifi TV app, but This short wait could be due to the payment method you used
I cannot watch it
or the stability of your internet connection at the time.
right away. Why?
18. Why am I unable If you are unable to stream or facing buffering, here are a few
to stream or experiencing
things to check: Device or Operating System compatibility Make sure
buffering issues?
your device and operating system meet the supported
requirements (refer to Q4).
Internet speed We recommend at least 30Mbps for
smooth streaming and video quality.
App version Ensure you are using the latest version of
the Unifi TV app
Virtual Private Network (VPN) Disable any VPN
connection. Reinstallation Try uninstalling and reinstalling the Unifi
TV app.
19. I made a payment, but I still cannot stream. What should I do?
We are sorry for the inconvenience. If this happens, please
contact us right away through any of the following channels: Email: help@tm.com.my Live Chat: via the MyUnifi app or Unifi UniVerse app Chat with Maya: at https://maya.unifi.com.my.
20. Can I use the Unifi TV app outside of Malaysia?
The Unifi TV app is only available for use within Malaysia. This is due to territorial viewing rights set by our content providers.
21. How do I cancel To cancel your active subscription, just reach out to us through
my subscription
any of our digital channels:
on the Unifi TV app?
Live Chat via the MyUnifi app or Unifi UniVerse app Chat with Maya at https://maya.unifi.com.my.
22. Do I need to be Yes, as the account owner, you need to be present during
present when the
installation because the installer will require a One-Time
Unifi installer
Password (OTP) to complete the setup.
sets up the Unifi The OTP will be sent to your registered mobile number or email
TV Box and Unifi
address.
TV 2.0 app?
If you are unable to be there, please ensure your authorised
representative can contact you to retrieve and provide the OTP.
Documents / Resources
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unifi High Performance Wireless Access Point App [pdf] User Guide High Performance Wireless Access Point App, High Performance Wireless Access Point App, Wireless Access Point App, Access Point App, App |