Clerk Chat App for Business Messaging with Webex
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Product Information
Specifications:
- Product Name: Business Messaging with Webex User Guide for
Teams - Provider: Telesystem
- Platform: Web-based interface
- Features: Seamless business text messaging, modern
communication platform, SMS integration
Product Usage Instructions:
1. Getting Started:
Before using Business Messaging, ensure you have the necessary
permissions.
2. Installing Business Messaging in Teams:
- Step 1: Open Microsoft Teams
- Step 2: Click on Apps in the left-hand panel
- Step 3: Search for Clerk Chat
- Step 4: Click Add to install
3. Accessing Clerk Chat:
Once installed, click on the Clerk Chat icon in the left
navigation bar or within a team channel tab if it was added
there.
4. Sending and Receiving Messages:
- Start a Conversation
- Click New Message
- Type the recipient’s phone number
- Compose and send your message
5. Managing Contacts:
Use the Contacts tab to manage your contacts efficiently.
FAQ:
Issue: Clerk Chat App not loading
Solution: Restart Teams and ensure it is
installed properly.
Issue: Can’t send messages
Solution: Check the phone number format.
Support:
For further help, contact: Support@trusttelesystem.com
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Business Messaging
with Webex User Guide for Teams
Table of Contents 1. Introduction 2. Getting Started 3. Installing Business Messaging in Teams 4. Accessing Business Messaging 5. Sending and Receiving Messages 6. Managing Contacts 7. Notifications and Alerts 8. Business Messaging Free Account 9. Troubleshooting and Support
1. Introduction Telesystem’s Business Messaging is powered by Clerk Chat and enables seamless business text messaging. Clerk Chat SMS is a modern communication platform designed to help businesses seamlessly engage with their customers via SMS. This user-friendly service enables businesses to send and receive text messages through a web-based interface, making communication streamlined and eRicient.
2. Getting Started Before using Business Messaging, ensure you have:
· A Microsoft Teams account · Access rights to install apps in MS Teams – Contact IT administrator or oRice 365 admin if
you do not have these rights enabled
3. Installing Business Messaging in Teams Step 1: Open Microsoft Teams
| 1.888.808.6111 | www.TrustTelesystem.com
Step 2: Click on “Apps” in the left-hand panel Step 3: Search for “Clerk Chat” Step 4: Click “Add” to install 4. Accessing Clerk Chat Once installed, click on the Clerk Chat icon in the left navigation bar or within a team channel tab if it was added there.
5. Sending and Receiving Messages Start a Conversation
1. Click New Message
| 1.888.808.6111 | www.TrustTelesystem.com
2. Type the recipient’s phone number 3. Compose and send your message
6. Managing Contacts Use the Contacts tab to:
· Add new external contacts
| 1.888.808.6111 | www.TrustTelesystem.com
· Group contacts by category · View message history 7. Notifications and Alerts · The Clerk Chat app will notify you via Teams when new SMS messages arrive · You can customize alert tones and pop-ups in Settings
8. Business Messaging Free Account For organizations using the Free package, the 1,000-message monthly limit is shared across all users within the organization under a single pool. If you hit the limit of 1,000 messages, you will receive a notification. If you need to upgrade, please contact support.
| 1.888.808.6111 | www.TrustTelesystem.com
9. Troubleshooting Issue
Solution
Clerk Chat App not loading Restart Teams and ensure its installed properly
Can’t send messages
Check phone number format
Support
For further help, contact: Support@trusttelesystem.com
| 1.888.808.6111 | www.TrustTelesystem.com
Documents / Resources
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TrustUC Clerk Chat App for Business Messaging with Webex [pdf] User Guide Clerk Chat App for Business Messaging with Webex, App for Business Messaging with Webex, Business Messaging with Webex, Messaging with Webex |