Ingenico AXIUM EX4000 User Guide
This guide provides comprehensive information for the use, installation, maintenance, safety, and security of the Ingenico AXIUM EX4000 terminal.
1. Introduction
We hope that you will be fully satisfied with your new AXIUM EX4000 terminal. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.
WARRANTY/SECURITY
Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer's responsibility.
⚠️ This symbol indicates an important Warning.
? This symbol indicates a piece of advice.
2. Presentation
2.1 Contents of the box
- AXIUM EX4000 terminal
- Power adapter
- This user guide
- Ejector
WARNING
The power supply unit provided with your equipment is specially designed for INGENICO AXIUM EX4000 terminal. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the terminal is shipped.
2.2 Overview of AXIUM EX4000
The AXIUM EX4000 terminal has various components:
- 1) Camera
- 2) Volume Keys
- 3) Power key
- 4) Micro SD slot
- 5) SAM /SIM 2 card slot
- 6) Eject hole for SIM/SAM card tray
- 7) SIM 1 card slot
- 8) LEDs for Contactless Card
- 9) Speaker
- 10) Flash
- 11) Contactless landing zone
Additional components and specifications:
- 12) LCD and touch screen
- 13) USB Type-C connector
- 14) Microphone
- 15) Smart card reader
| Attribute | Specification |
|---|---|
| Weight | 182g |
| Dimension (L x W x H) | 146.8 X 75 X 13.1mm / 5.8 x 2.95 x 0.52 in |
| Electrical mains network | 100-240VAC/50-60Hz Class II |
2.3 Key Locations and Functions
The terminal features three physical keys on the right side: a power button key and two volume keys. Additionally, three virtual keys are located at the bottom of the 5-inch screen: Menu, Home, and Back keys.
Physical Keys:
- Volume Keys (on the side)
- Power button (on the side)
Virtual Keys (on screen):
- Menu
- Home
- Back
2.4 Touch Panel
The AXIUM EX4000 is equipped with a touch panel that allows input via finger or with the use of a stylus.
3. Use of the terminal
3.1 Power on/Power off the terminal
Power On Terminal: Press the <Power> button for about 1 second until the display turns on.
Power Off Terminal: Press and hold the <Power> button for more than 2 seconds until the display shows the following menu. Then, press <Power off>.
The power off menu includes options such as:
- Power off
- Profile
- Default
- Reboot
- Airplane mode (Airplane mode is OFF)
- Silent mode (Sound is ON)
Battery Low: If the battery is empty, the terminal will automatically shut off.
Terminal reboot: In the event of abnormal behavior, press and hold the power button for 8 seconds to force a reboot.
Screen saver mode: To conserve battery power, the screen can be turned off with a short press of the power button (approximately 0.5 seconds).
3.2 Reading cards
Magnetic stripe card: Insert the EMV card horizontally with the metal chip facing upward. Leave the card in this position until the transaction is completed or prompted to remove it.
Contactless card: Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction. Do not remove the card until prompted by the application or the LEDs indicate that the transaction has been completed.
3.3 Usage of rear camera
The rear camera is used for scanning barcodes. Aim the camera at the barcode and move the EX4000 from far to near. A beep will sound when the barcode is successfully scanned.
3.4 USB Type-C
The USB Type-C connector is located on the left side of the terminal. This connector manages Host and Slave connections and is used for the audio Jack solution.
WARRANTY
To prevent possible hearing damage, do not listen at high volume levels for long periods.
4. Installation
4.1 Recommendations
Operating conditions
| Condition | Specification |
|---|---|
| Ambient temperature* | From -10°C to +50°C (14°F to 122°F) |
| Max relative humidity | From 10% to 90%, Non-condensing |
(*)Excluding battery charging
Battery charging conditions
| Condition | Specification |
|---|---|
| Ambient temperature | From 0°C to +40°C (32°F to 104°F) |
Storage conditions
| Condition | Specification |
|---|---|
| Ambient temperature | From -20°C to +70°C (-4°F to 158°F) |
| Max relative humidity | From 5% to 90%, Non-condensing |
4.2 Screen Protective film
Please remove the protective film from the display before usage.
4.3 Installing modules
4.3.1 SIM1 and SAM / SIM2
WARNING
Power off the terminal before opening the SIM card tray.
ADVICE
SIM and SAM cards share the same form factor; please ensure that the cards are inserted into the correct slot for the type of card.
The SIM / SAM connectors are located on the right side of the terminal.
To eject the tray: Insert the ejector tool into the hole on the SIM card tray and push hard until the tray pops out.
To insert the SIM/SAM card: Pull out the SIM card tray and place the SIM or SAM card into the corresponding position in the tray. SIM1 and SAM / SIM2 are identified by engraved marks on the tray.
When inserting a SIM / SAM into the slot, ensure the cut corner is positioned as indicated in the picture. Then, insert the SIM card tray back into the terminal.
ADVICE
SAM card and SIM2 share a card slot. The terminal can only support one SAM or SIM2 card at a time. Please select the correct card according to the terminal function and insert it into the card slot.
4.3.2 MicroSD Memory Card
WARNING
Power off the terminal before opening the SIM card tray.
The MicroSD connector is located on the right side of the terminal.
To eject the tray: Insert the ejector tool into the hole on the SIM card tray and push hard until the tray pops out. Pull out the SIM card tray.
To install the MicroSD card: Insert the MicroSD card according to the illustration.
To remove the MicroSD card: Press the end of the MicroSD card until it pops out, then pull out the MicroSD card.
Finally, insert the SIM card tray back into the terminal.
NOTE: The terminal supports SDHC MicroSD cards up to 32GB.
4.4 Battery
4.4.1 Charging the battery
When does the battery need to be charged?
- For safety reasons, the included battery is not fully charged. Please charge the battery before use.
- When used daily, the terminal charges its battery each time the power adapter is connected. Charging starts automatically.
In order to charge the battery:
Using the power adapter:
- Connect the power adapter to the terminal's USB Type-C connector located on the left side of the terminal.
- Connect the power adapter to the power supply mains network.
4.5 Visual Impaired (VI) Accessory
| Action | Instruction |
|---|---|
| Install | Slide the accessory onto the terminal from the bottom. |
| Remove | Slide the accessory down and away from the terminal. |
5. Recommendations
5.1 Safety
On airplanes
- Your terminal must be powered off.
- Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.
Explosion areas
- Some regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out.
- Operation near Fuel Pumps: The terminal must be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.
Thunderstorm weather
- According to some relevant reports, mobile phone electromagnetic waves are good conductors of lightning.
- It is easier to suffer lightning strikes when the atmosphere is damp and forms magnetic conductivity, especially in open areas.
- Do not use wireless terminals during thunderstorm weather.
Electronic health appliances
- The terminal is a radio transmitter that may interfere with health appliances, such as hearing aids, pacemakers, and hospital equipment.
- Consult your doctor or the equipment manufacturer for appropriate advice.
5.2 Security of your terminal
This device conforms to currently applicable PCI PTS security requirements.
Upon receipt of the terminal, it is recommended to check for signs of tampering or other unauthorized modifications. Periodically check the following:
- The keypad is firmly in place.
- There is no evidence of unusual wires connected to any ports on your terminal or associated equipment.
- The device does not display any notifications of being in a "tampered state".
If the device displays a "Tampered State" notification, it will repeatedly flash the message "Warning Detected", and further use of the terminal will not be possible. If you observe the “Warning Detected” message, contact the terminal helpdesk immediately.
Ensure that privileged access to your terminal is only granted to independently verified trustworthy staff. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.
5.3 Fixed installation
For situations where the user cannot pick up the device and shield their PIN entry, it should be installed as follows:
- Angled at 45 degrees or more, so that oversight of the PIN entry from the rear of the device is not possible.
- Fitted in a swivel stand or fixed in the best possible position to prevent oversight of PIN entry during use.
- Conspicuous notices and educational material should be placed to inform the user to shield their PIN during PIN entry.
The device must be installed to prevent oversight from other customers. This can be achieved by the placement of lanes and the device, positioning the customer between the device keypad and other customers. Alternatively, the environment where the device is installed can shield the PIN entry process.
The terminal is recommended for indoor use only within the environmental ranges specified in Section 4 of this document.
ADVICE
Position the terminal on a check stand to make cardholder PIN (Personal Identification Number) spying infeasible.
Install the device on an adjustable stand that allows consumers to swivel or tilt the terminal to make visual observation of the PIN-entry process difficult.
Position in-store security cameras such that the PIN-entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure they are not being overlooked when entering their PIN Code.
5.4 Cleaning the terminal
Good rules for proper cleaning of the terminal:
- Unplug all wires from the terminal prior to cleaning.
- Apply soapy water or other approved cleaning product to a soft, non-abrasive cloth.
- CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE TERMINAL. Failure to follow this step may result in damage to the terminal.
- Do not clean the electrical connections.
- Do not use solvents, detergents, or abrasive products, as these materials might damage the plastic or electrical contacts.
- Avoid prolonged exposure of the terminal to direct sunlight.
- Do not insert anything other than credit cards into the smart card reader slot.
5.5 Transport and storage
When transporting the terminal:
- Protect the terminal from snow, rain, and excessive exposure to the sun.
- Transport with care to avoid mechanical impact.
- Do not throw the unit forcibly. Prevent the package from intrusion during transportation to avoid breakage. The product should be stored in its original packaging.
- Do not store in warehouses containing harmful gases, or inflammable, explosive, or corrosive chemicals.
- Do not expose to strong mechanical vibrations or strong magnetic fields.
- Packaging should be stored at least 15 cm above the ground and kept away from heat, cold, windows, or air inlet sources by at least 50cm.
- Follow the specific stored conditions noted in Section 4 of this document.
6. Standards
CE MARKING
The CE marking indicates the AXIUM EX4000 complies with the requirements of European Directive 2014/53/EU on Radio Equipment for:
- The protection of the health and safety of the user and any other person.
- The protection requirements with respect to electromagnetic compatibility.
The device also complies with harmonized standards, as well as RoHS Directive 2011/65/EU and its amendment directives.
Operating Frequency Band (RF)
- GSM850: 824-849MHz(TX); 869-894MHz(RX)
- EGSM 900: 880-915MHz(TX); 925-960MHz(RX)
- DCS1800: 1710-1785MHz(TX); 1805-1880MHz(RX)
- PCS1900: 1850-1910MHz(TX); 1930-1990MHz(RX)
- WCDMA B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
- WCDMA B2: 1850-1910MHz(TX); 1930-1990MHz(RX)
- WCDMAB5: 824-849MHz(TX); 869-894MHz(RX)
- WCDMA B8: 880-915MHz(TX); 925-960MHz(RX)
- LTE-FDD B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
- LTE-FDD B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
- LTE-FDD B5: 824-849MHz(TX); 869-894MHz(RX)
- LTE-FDD B7: 2500-2570MHz(TX); 2620-2690MHz(RX)
- LTE-FDD B8: 880-915MHz(TX); 925-960MHz(RX)
- LTE-FDD B20: 832-862MHz(TX); 791-821MHz(RX)
- LTE-FDD B28: 703-748MHz(TX); 758-803MHz(RX)
- LTE-TDD B38: 2570-2620MHz(TX/RX)
- LTE-TDD B40: 2300-2400MHz(TX/RX)
- LTE-TDD B41: 2496-2690MHz(TX/RX)
- WiFi: 2412-2472MHz(TX/RX)
- Bluetooth: 2402-2480MHz(TX/RX)
- RF ID: 13.56MHz(TX/RX)
- GPS L1 C/A/GLONASS G1/BDS B1I: 1559-1610MHz(RX)
Max Of Transmit Power
- GSM850: 32.84dBm (GMSK); 26.02dBm (8PSK)
- EGSM900: 32.69dBm (GMSK); 26.91dBm (8PSK)
- DCS1800: 29.34dBm (GMSK); 24.86dBm (8PSK)
- PCS1900: 29.45dBm (GMSK); 25.18dBm (8PSK)
- WCDMA: 22.2dBm (B1), 22.48dBm(B2), 22.99dBm(B5), 23.19 dBm(B8)
- LTE: 22.8dBm(B1), 23.3dBm(B3), 24.1dBm(B5), 23.0dBm(B7), 24.0dBm(B8), 24.1dBm(B20), 24.6dBm(B28), 22.8dBm(B38), 22.9dBm(B40), 23.0dBm(B41)
- BT: 2.47dBm
- BLE: -5.06dBm
- WiFi 2.4GHz: 12.12 dBm(802.11b); 10.91dBm(802.11g); 10.43 dBm(802.11n20)
- NFC: 14.78dBμΑ/m@3m
7. Troubleshooting
Q: The terminal cannot be started.
A: The device may be in a low energy status or an application running on the device may be in a defective state. Please ensure that the device is powered, and then reset the device. If this still fails, please contact our customer service department for help.
Q: Transaction Processing Failure
A: Following reasons are likely to cause transaction failure: damaged magnetic card or smart card SAM card, damaged card reader, improper operation of card swiping, damaged or unconnected, unconnected phone line, etc.
- Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by magnetic card.
- Make sure card swiping is operated correctly.
- Manually process the transaction instead of using the card reader. If manual transaction works, the failure may be caused by the magnetic card reader.
- Use more than one smart card to test the transaction, to confirm the failure is not caused by the smart card. Make sure the SAM card is correctly inserted into the card slot.
- Check if the SIM card is installed correctly and if local wireless communication network functions are active.
If there is still a problem, please contact our customer service center.
Environmental Compliance
Environment (WEEE, Batteries and packaging)
This product is labeled in accordance with European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators. These provisions require producers and manufacturers to be liable for take-back, treatment, and recycling upon end of life of equipment and batteries.
BATTERIES
If your product contains batteries, they must be disposed of at appropriate collection points.
THE PRODUCT
♻️ The crossed-out waste bin symbol on the product or its accessories means that the product belongs to the family of electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and recycled.
Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.
Packaging waste must also be collected separately to ensure proper disposal and recycling.
In this way, you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can have a positive effect on the environment and human health.
Electrical power supply network
The electrical outlet must meet the following criteria:
- Use electrical outlets that are near the equipment and easily accessible.
Power Supply Label Symbols
The power supply label contains various symbols:
- CCC: China Compulsory Certificate Mark
- RCM: The Regulatory Compliance Mark
- VI: International Efficiency Marking Protocol (Energy Star Level 6)
- House symbol: In door use only
- CE: "Conformite Europe enne" or CE Mark
- Square within a square: Double insulation symbol
- Circular arrow with '5': 5 Years China RoHS symbol
- Circular arrow with '10': 10 Years China RoHS symbol
- BSMI: BSMI (Taiwan)
- PSE Mark: PSE Mark (Japan)
- Recycle symbol: Recycle in accordance with the waste electronic & electrical equipment directive
- UL Listed: Underwriters Laboratories Inc (US Compliance)
- Recycle symbol with triangle: Made from recyclable material
- LDPE: Low density version of Polyethylene (LDPE)
- CPE: Chlorinated Polyethylene (CPE)
- Exclamation mark in triangle: Risk of explosion if the battery is incorrectly replaced or is placed in a fire
- Li-ion symbol: Dispose of batteries at a hazardous waste collection site or recycling facility
- Line symbol: Direct Current
Legal and Copyright Information
INGENICO is a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. This Document is Copyright © 2023 BANKS AND ACQUIRERS INTERNATIONAL HOLDING. BANKS AND ACQUIRERS INTERNATIONAL HOLDING retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to BANKS AND ACQUIRERS INTERNATIONAL HOLDING for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. BANKS AND ACQUIRERS INTERNATIONAL HOLDING however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between BANKS AND ACQUIRERS INTERNATIONAL HOLDING and the user. BANKS AND ACQUIRERS INTERNATIONAL HOLDING is not responsible for any use of this device, which would be non-consistent with the present document. All trademarks used in this document remain the property of their rightful owners.
Website: www.ingenico.com
Address: 13-17 rue Pagès, 92150 Suresnes – France
Company Registration: Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre
Copyright © 2023 Ingenico - Banks and Acquirers International Holding SAS. All rights reserved.
