Contents hide

2.2 Product Usage Instructions

2.2.1 About this Price Guide

2.2.2 How to Contact Us

2.2.3 Using Your Device

2.2.4 Standard Rates

2.3 Frequently Asked Questions (FAQ)

2.3.1 Does the Pay As You Go plan include international calls?

2.3.2 How can I check my data usage while roaming abroad?

2.3.3 Documents / Resources

2.3.3.1 References

Your Way Value and Complete Compared

Product Information

Specifications

Product Name: Pay As You Go

Price Guide: Available on three.co.uk/paygSIM
Usage: Calls, messages, data, international calls

Roaming: Worldwide data roaming available

Product Usage Instructions

About this Price Guide

The Price Guide provides information on standard rates, charges
for calls to special numbers, international calls, and roaming
charges.

How to Contact Us

For any queries or assistance, visit three.co.uk or contact our
customer service.

Using Your Device

Ensure your device is compatible with the network. Follow the
instructions provided by your device manufacturer.

Standard Rates

Standard rates apply for calls, messages, and data usage as per
the tariff plan.

Frequently Asked Questions (FAQ)

Does the Pay As You Go plan include international calls?

Yes, the Pay As You Go plan includes international calls. Refer
to the Price Guide for specific charges.

How can I check my data usage while roaming abroad?

You can check your data usage by logging into your account on
the provider’s website or contacting customer service.

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Price Guide

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To check if this price guide applies to you, visit three.co.uk/paygSIM

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Contents

About this Price Guide

How to contact us

Using your device

Standard rates

How we charge for Standard rates

Top up amounts

Voice Data Packs and Add-ons

Data Packs

Data Add-ons

MBB Data Starter Packs and Add-ons

MBB Data Add-ons

How we charge for Data Packs and Add-ons

Special calls and charges

How we charge for these special calls and charges

Charges for calls from the UK to Special Numbers

How we charge for calls to Directory enquiries

Other services

Calls from the UK or abroad to international special numbers

International calls and messages from the UK

How we charge for international calls and messages from the UK

Charge bands for international destinations

Using your device abroad

Go Roam destinations

Charges whilst roaming abroad

Other roaming charges

Charge bands whilst abroad

How we charge whilst you’re abroad

Inclusive Roaming Allowance

Worldwide data roaming limit

Internet and data usage abroad

How do you measure data usage

What other useful information is there for using Go Roam?

Other charges

Limits on third party charges

Charges for used, damaged or missing accessories

Your rights complaints

New Pay As You Go

Conntteennttss

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

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OHothwerwseercvhicaergse for calls to Directory enquiries

InOtetrhneartisoenravlicceaslls and messages from the UK

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Yoaucrcreigsshotsriescomplaints

Your rights complaints

About this price guide
This price guide applies to our Pay As You Go Voice and Pay As You Go Mobile Broadband services. Throughout the guide we have used the terms “device” and “phone” interchangeably. This Price Guide defines the prices of our Pay As You Go services, details of which can be found at https://www.three.co.uk/payg-sim. This Price Guide is effective from the date of publication. In the event of a difference between this Price Guide and the information published elsewhere, other than the customer terms, this Price Guide will take precedence. Our customer terms may be found online at https://www.three.co.uk/payg-sim. All prices in this Price Guide Prices include VAT, where applicable, unless otherwise stated.
How to contact us
You can contact Three Customer Services by Live chat (8am-8pm Monday-Friday and 9am-8pm at weekends), through either our website or our Three app. If you would like a copy of this Price Guide in an alternative format (eg Braille or large print) please contact Three Customer Services or call our Accessibility Services team on 0333 338 1012 between 9am and 6.30pm Monday to Friday. For more information on Three’s accessibility services please see three.co.uk/accessibility.
Three Customer Services, Hutchison 3G UK Ltd, PO Box 333, Glasgow G2 9AG
© from 2024 Hutchison 3G UK Limited. Registered office: 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF. Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved and no part may be reproduced without the prior written permission of the publisher. The `Three’ trademark and other related images, logos and names are proprietary marks used under licence and Three reserves all of its rights. The contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified, supplemented or withdrawn. The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s Terms and Conditions for using the Three Network for Customers (“Terms”) (available at Terms and Conditions | Three).

New Pay As You Go

Contents

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Howw ttooccoonntatacct tuuss

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

HMoBwBwDeatcahSatragretefor rPDacaktas PaancdkAsdadn-donAsdd-ons

SHpoewcwialeccahllsaragnedfocrhDaragtaesPacks and Add-ons

HSpoewcwialeccahllsaragnedfocrhtahregsees sHpoewciwaleccahllsaragnedfocrhathrgesees Cspaellsciatol cDairllescatonrdycehnaqrugierises

HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

InOtetrhneartisoenravlicceaslls and messages from the UK

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UCsinhgarygoeubrapnhdosnfeoar binrtoearndational destinations

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Chargesbwanhdilstwrohailmstinagbraobardoad

HChoawrgweebcahnadrsgewwhihlsiltsat byoroua’rde abroad

IHnocwluswivee cRhoaarmgeinwghAilsllot wyoaun’creeabroad

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Your rights complaints

Using your device
To use your phone you can either top up with credit and pay for your usage with our standard rates, or you can buy a Pack.
Standard rates
Our standard rates for voice calls, texts, data and MMS in the UK are as follows:
Voice calls to standard UK landlines (starting 01, 02, 03), UK mobiles (any network) and your Three voicemail Texts (excluding SMS shortcodes) Data MMS

Charge 35p/ minute 15p/ text 10p/ MB 40p/ message

If within 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content using the internet or any other Three Services for which a charge is made), we may also suspend our Services or disconnect you.

How we charge standard rates
· Call durations are treated as a minimum of one minute and are charged per minute. · Charges for individual voice calls are rounded up or down to the nearest penny. · We charge for data sent and received. Amounts are calculated to the nearest kilobyte (kB). · Charges are taken from your Pay As You Go credit or from any allowance you have. · Each text message can accommodate up to 160 characters. Long messages will be sent across numerous text messages and these will be
charged separately. · Where a message contains non-standard characters (such as emojis), the message may be sent as an MMS. Separate charges apply for MMS. · When you send messages to several recipients at the same time you will be charged separately for each recipient. · Call Return calls (when you return a call directly to someone who has left a voicemail message, by keying # at the end of the message) are charged
at your standard rates as if you had made the call directly. Any call-barring restrictions you have will also apply. · You can only return one call directly from the voicemail service. As soon as you finish the call you will be disconnected and will have to redial into
voicemail if you wish to continue listening to your voicemail. · If you divert your incoming calls to another number, we’ll charge you for each redirected call. The cost of the redirected call depends on the type
of number you’re calling. · We may end any calls that you make that are longer than 2 hours’ duration, in order to prevent you from incurring excessive, inadvertent costs.
If this does happen, and you wish to continue your call, please redial.
For details of how we charge for special charges, calls to directory enquiries, when making international calls and sending texts from the UK, and for Using your device abroad, refer to the appropriate section in this guide.

New Pay As You Go

Contents

About this Price Guide

How to contact us

Usiinnggyyoouurrpdheovniece

Staannddaarrddrraatetess

Howw wweecchhaarrggeefofor rSStatnadnadradrrdatreastes

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

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SHpoewcwialeccahllsaragnedfocrhDaragtaesPacks and Add-ons

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HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

InOtetrhneartisoenravlicceaslls and messages from the UK

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Your rights complaints

Top-up credit is available in the following amounts: £5 £10 £15 £20 £25 £30 £35 £40 £50 £60 £90 Voice Data Packs
Our Data Packs give you an allowance of data, plus voice minutes and texts and offer greater value for money. If you’ve used all the data allowance in your Pack, you can buy a Data Add-on.

Name 40GB Data Pack 100GB Data Pack 200GB Data Pack Unlimited Data Pack Unlimited Data Pack

Duration 1 month 1 month 1 month 1 month 3 month

Price £10 £15 £20 £35 £90

Data 40GB 100GB 200GB Unlimited Unlimited

Mins/texts Unlimited Unlimited Unlimited Unlimited Unlimited

Data Packs can be used in the UK to create personal hotspots. For details of how Data Packs can be used when roaming abroad,see “Using your device abroad”.

Voice Data Add-ons

Name 1 Day Data Add-on
14 Day Data Add-on
6GB Data Add-on 10GB Data Add-on 15GB Data Add-on

Duration 1 day 14 days 1 month 1 month 1 month

Price £5 £20 £8 £12 £15

Data Unlimited Unlimited 6GB 10GB 15GB

1 day Add-ons start on activation and last for 24 hours.
14 day Add-ons start on activation and last for 336 hours (14 Days by the hour) A Data Add-on can only be applied when a Data Pack is active.

Voice Add-ons
Add on name Call Abroad 200

Allowance Duration 200 Minutes 1 Month

Inclusive Destinations Price

£5

· This Add-on gives you 200 minutes to use in the UK to call abroad to standard landlines or mobile numbers in: Australia, Austria, Bangladesh, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mongolia, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, San Marino (Italy), Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United States of America (USA).
· This Add-on cannot be used while roaming outside the UK and non-standard and premium rate numbers are excluded.
· This Add-on can only be purchased when you have an active Data Pack on your account. Your call allowance lasts for 1 calendar month from activation.

New Pay As You Go

Contents

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

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SHpoewcwialeccahllsaragnedfocrhDaragtaesPacks and Add-ons

HSpoewcwialeccahllsaragnedfocrhtahregsees sHpoewciwaleccahllsaragnedfocrhathrgesees Cspaellsciatol cDairllescatonrdycehnaqrugierises

HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

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Your rights complaints

MBB Data Starter Packs and Add-ons
Our Data Packs give you an allowance of data, and offer greater value for money. If you’ve used all the data allowance in your Pack, you can buy a Data Add-on.

Name 1GB Data Pack 3GB Data Pack 12GB Data Pack 24GB Data Pack

Duration 1 month 3 Months 12 Months 24 Months

Price £10 £16 £40 £60

Data 1GB 3GB 12GB 24GB

Data Packs can be used in the UK to create personal hotspots. For details of how Data Packs can be used when roaming abroad, see ”Using your device abroad.

MBB Data Add-ons

Name 1GB Data Add-on 3GB Data Add-on 7GB Data Add-on

Duration 30 days 30 days 30 days

Price £10 £15 £25

Data 1GB 3GB 7GB

A Data Add-on can only be applied when a Data Pack is active.

New Pay As You Go
Contents About this Price Guide How to contact us Using your device
Standard rates How we charge for Standard rates Top up amounts Data Packs and Add-ons Data Packs Data Add-ons MBB Data Starter Packs and Add-ons How we charge for Data Packs and Add-ons Special calls and charges How we charge for these special calls and charges
Calls to Directory enquiries How we charge for calls to Directory enquiries Other services International calls and messages from the UK How we charge for international calls and messages from the UK
Charge bands for international destinations Using your device abroad
Go Roam destinations Charges whilst roaming abroad Charge bands whilst abroad How we charge whilst you’re abroad Inclusive Roaming Allowance Worldwide data roaming limit Internet and data usage abroad What other useful information is there for using Go Roam?
Other charges Limits on third party charges Charges for used, damaged or missing accessories 6
Your rights complaints

How we charge for Data Packs and Add-ons
· Unlimited data with a Data Pack or Data Add-on means you have unlimited data. There are no hidden “fair use policies” within the UK. See “Using your device abroad” for details of what this means when abroad.
· Data will always be consumed from a Data Add-on (if you have one), or Data Pack before any available credit is used. If you buy a Data Add-on whilst you still have a remaining allowance of data on your Data Pack, data will be consumed from your Data Add-on from purchase until your allowance is exhausted and will thereafter be consumed from any remaining Data Pack Allowance.
· Data usage is calculated based on the amount of data that travels over the data network. Please note that usage may include re-sent data packets and packets added to control the flow of data over the network.
· Each text message can accommodate up to 160 characters. Long messages will be sent across numerous text messages and these will be deducted from any allowance or charged separately.
· Where a message contains non-standard characters (such as emojis), the message may be sent as an MMS. Separate charges apply for MMS.
· When you send messages to several recipients at the same time you will be charged separately for each recipient.
· Call Return calls (when you return a call directly to someone who has left a voicemail message, by keying # at the end of the message) are charged at your standard rates or deducted from any Add-on allowance, as if you had made the call directly. Any call-barring restrictions you have will also apply.
· You can only return one call directly from the voicemail service. As soon as you finish the call you will be disconnected and will have to redial into voicemail if you wish to continue listening to your voicemail.
· If you divert your incoming calls to another number, we’ll charge you for each redirected call. The cost of the redirected call depends on the type of number you’re calling.
· We may end any calls that you make that are longer than 2 hours’ duration, in order to prevent you from incurring excessive, inadvertent costs. If this does happen, and you wish to continue your call, please redial.
· What we mean by a month. One month is the length of time from a date in any month to the same date in the following month. When activation occurs on the last day of the month and the following month has fewer days, the calendar month ends on the last day of that month.
· Your credit may be consumed for any usage you make in the limited time between purchase of a Data Pack or Add-on, and it taking effect. This will be:
Data: A maximum of 5MB or 10 minutes, which ever happens first.
Voice: A maximum of 5 minutes or the end of the current call, whichever happens first
· If you have a Data Pack or Data Add-on on your account and are running more than one data session at a time for example, both tethering and streaming we’ll reserve some of your Data Pack or Add-on’s data allowance against each data session to make sure that you can continue to use both of these services in parallel using your available data allowance. If you exhaust the reserved data for one session before you use up the other, you’ll start to be charged from any top-up credit, even if you have some residual data allowance left. You should therefore end all active data sessions when you receive a 100% usage notification to avoid top-up credit being used to provide data services to you, instead of your Data Pack or Data-Add on’s allowances. You can do this by toggling off/on the data service on your device, or turning your device off and on again.
If you don’t have any credit, usage will not be permitted until your Data Pack or Add-on takes effect. We will let you know when the Pack or Add-on has been applied, but you can also check this on the Three App.
Data Packs and Add-ons cannot be used for the following purposes: · International calls and messages from the UK (excluding Call Abroad 200 Voice Add On)
· Premium rate calls and messages (including text shortcode messages)
· Reverse charges
· Message alert services
· Directory services calls

New Pay As You Go

Conntteennttss

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

HMoBwBwDeatcahSatragretefor rPDacaktas PaancdkAsdadn-donAsdd-ons

SHpoewciwalecaclhlsaargnde fcohraDrgaetsa Packs and Add-ons

HSpoewcwialeccahllsaragnedfocrhtahregsees sHpoewciwaleccahllsaragnedfocrhathrgesees Cspaellsciatol cDairllescatonrdycehnaqrugierises

HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

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Yoaucrcreigsshotsriescomplaints

Your rights complaints

Charges for calls from the UK to Special Numbers
Some calls and other services within the UK fall outside our standard rates and aren’t included in any allowances you may have. They’re shown below. If you’d like to know about specific numbers and to check the specific price of any call, please go to three.co.uk/specialcall

Number/ prefix Price Freefone numbers 0800 and 0808 UK calls to Three Customer Services (333) and Pay As You Go top up/ balance enquiry (444, 555) Emergency numbers 999 / 112 NHS 111 101 single non-emergency 105 National power emergency Fraud hotline 159 05 corporate numbers and IP phones, 082 084/ 087 *The Service charge is set by the company you’re calling (they’ll tell you this). The total cost of the call is the Access Charge plus the Service Charge. See how we charge (below).

Price Free Free Free Free Free Free Free 10.2p to 15.3p/ minute 45p/ minute Access charge*

Non-standard 07 numbers
0740659 / 074060 / 074061 / 074062 / 0740671 9 /074176 / 074181 / 074185 / 074414 / 074515 / 075200 / 075201 / 075203 / 075204 / 075205 / 075207 / 075208 / 075209 / 075370 / 075373 / 075375 / 075376 / 075580 / 075581 / 075582 / 075590 / 075591 / 075592 / 075593 / 075594 / 075595 / 075596 / 075597 / 075598 / 075710 / 075718 / 075890 / 075891 / 075892 / 075893 / 075898 / 075899 / 077001 / 077442 / 077443 / 077444 / 077445 / 077446 / 077447 / 077448 / 077449 / 077552/ 077553 / 077554 / 077555 / 078221 / 078223 / 078224 / 078225 / 35p/ minute 078226 / 078227 / 078229 / 078644 / 078727 / 078730 / 078745 / 078920 / 078922 / 078931 / 078933 / 078938 / 078939 / 079111 / 079112 / 079117 / 079118 / 079245 / 079246 / 079780 / 079781 / 079784 / 079785 / 079786 / 079788 / 079789

International 07 number prefixes for Isle of Man and Channel Islands (Jersey, Guernsey, Herm, Alderney, Sark). 074184 / 074520 / 074521 / 074522 / 074523 / 074524 / 075090 / 075091 / 075092 / 075093 / 075094 / 075095 /
075096 / 075097 / 07624 / 077003 / 077007 / 077008 / 07781 / 077977 / 077978 / 077979 / 078297 / 078298 / 19.5p/ minute 078299 / 07839 / 078391 / 078392 / 078397 / 078398 / 079240 / 079241 / 079242 / 079243 / 079244/ 079247 /
079248 / 079370 / 079371 / 079372 / 079373 / 079374 / 079375 / 079376 / 079377 / 079378 / 079379 / 07781

Voice calls made from the UK to international numbers See page 10 0087 and 0088 (satellite calls)

Up to £7.66

076 pager Personal number 070 band 1

£1.22/ call plus 85.8p/ minute 30.6p/ minute

Personal number 070 band 2 Personal number 070 band 3

£1.04/ minute £1.22/ call plus 85.5p/ minute*

Premium rate (090, 091, 098) Bands A, B, C, D, E **Visit three.co.uk/nts to check the cost of calls to a specific number.

Charges vary*
The total cost of the call is the Access Charge plus the Service Charge. (See how we charge below.)

New Pay As You Go

Conntteennttss

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

HMoBwBwDeatcahSatragretefor rPDacaktas PaancdkAsdadn-donAsdd-ons

SHpoewcwialeccahllsaragnedfocrhDaragtaesPacks and Add-ons

HSpoewcwiael ccahlalsrgaenfdorcthaersgees sHpoewciwaleccahllsaragnedfocrhathrgesees Cspaellsciatol cDairllescatonrdycehnaqrugierises

HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

InOtetrhneartisoenravlicceaslls and messages from the UK

InHteornwawtioencahl caargllse afonrdinmteernssaatigoensalfcroamllstahnedUK mHoewsswageecshfarorgme tfhoer iUntKernational calls and CmheasrsgaegbesanfrdosmfotrheintUeKrnational destinations

UCsinhgarygoeubrapnhdosnfeoar binrtoearndational destinations

UGsinogRyooaumr ddeevsictienaatbiornosad

CGhoaRrgoeasmwdheilstinroaatimoninsg abroad

Chargesbwanhdilstwrohailmstinagbraobardoad

HChoawrgweebcahnadrsgewwhihlsiltsat byoroua’rde abroad

IHnocwluswivee cRhoaarmgeinwghAilsllot wyoaun’creeabroad

WIncolruldsiwveidReodaamtainrgoaAmlloinwgalnimceit

IWntoerlndewtidanedddataatarouasmaginegalibmroitad

WInthearnt eotthaenrdudsaetfauluinsfaogrme abtioronad iWs thhaetroetfhoerruussinegfuGl inofoRromaamti?on Oitshtehrecrheaforgreussing Go Roam?

OLthimeritschoanrgtheisrd party charges

CLihmaitrsgeosnftohrirudspedar,tdyacmharggeedsor missing

aCchcaergsseosrfieosr used, damaged or missing

Yoaucrcreigsshotsriescomplaints

Your rights complaints

Relay UK calls to emergency numbers using 18000 or 18001 999 or 18001 112 Relay UK calls to non-emergency numbers using 18000 or 18001 999 or 18001 101 Relay UK calls using 18001 to UK standard landlines (starting 01, 02, 03) and UK landlines (starting 01, 02, 03) and UK mobiles (starting 077, 078 or 079)
Relay UK calls to international numbers 18001
Relay UK calls to voicemail can be accessed 18001 07782 333 123
Corporate numbers

Free
Free
These will come out of any available allowance of voice minutes or, if credit is being used, will be charged at a discounted rate of no less than 25%
A 25% discount will using be applied to the standard rates set on rates set out on page 17.
These will come out of any using available allowance of voice minutes or, if credit is being used, will be charged at a discounted rate of no less than 25%
10.2p/ minute

How we charge for these special calls and charges
Calls to numbers starting 084, 087, 090 comprise of an Access Charge and a Service Charge: · The Access Charge has a one minute minimum charge. For calls of more than one minute, the Access Charge element is treated as lasting for its actual duration, with fractions of a second being rounded up or down to the nearest second. · The Service Charge is set by the company you call, and will be advertised alongside the company phone number · Call durations are rounded up to the nearest minute and are charged per minute Charges are not included in any allowance you may have and are taken from your Pay As You Go credit.
Calls to Directory enquiries
There are many different directory enquiry services and the table below does not reflect the full list of available services. Call charges for other directory services can be found online at three.co.uk/nts

Number/prefix National 118333 multi-search The total cost of the call is the Access charge plus the Service Charge plus the connection charge.
International 118313 multi-search The total cost of the call is the Access charge plus the Service Charge plus the connection charge. See how we charge (below).
Directory services for people with disabilities 195 multi-search. If the 195 operator then connects you to a number you’ve searched for, your call will be charged at the standard rate for your price plan, or will come out of any available allowance you have. Free text message with the number(s) you’ve requested.

Price
45p/ minute Access charge. 10p/ minute (after the first minute) Service charge (set by the company you’re calling). £3.50 to connect.
45p/ minute Access charge. 10p/ minute (after the first minute) Service charge (set by the company you’re calling). £3.50 to connect
Free to call 195 for Three’s registered users.

How we charge for calls to Directory enquiries
For calls to Directory enquiries numbers: · The Access Charge has a one minute minimum charge. · Call durations are rounded up to the nearest minute and are charged per second. Call charges for other directory services can be found online at three.co.uk/nts Charges are not included in any allowance you may have and are taken from your Pay As You Go credit.
Other services

Service Text delivery report

Price 1.2p/ request

Change of phone number

£10.21

SMS short codes** Mobile text Short codes are 5 or 6 digits long and usually begin with a 6, 7 or 8. These are often used to pay for new features in apps, to donate to charity, to enter competitions and to download games and

SMS Short codes are classed as a Premium Rate Service. The cost varies, depending on the promoter’s terms and conditions, which should always be
checked to find out the exact cost, as this will vary with the promoter and service.

Voice calls made to other international special numbers Where are you calling? three.co.uk/specialnumbers3

Charge (per minute) £2.75

International calls and messages from the UK
If you’re using your device to call or send messages to an international number from the UK, the cost will depend on which country you’re contacting. You won’t be charged to receive a call from an international number when in the UK.
The band for each destination is listed in the table on pages 16 to 18.

Band
1 2 3

Voice Call (per minute)
3p 19.5p £1.50

SMS (per text)
6.2p 25.2p

MMS (per message)
40p 40p

How we charge for standard international calls and messages from the UK
· Call durations are rounded up to the nearest minute and are charged per minute. · International calls and messages from the UK are not included in any allowance you may have, and charges are taken from your Pay As You Go credit.

New Pay As You Go

Conntteennttss

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

HMoBwBwDeatcahSatragretefor rPDacaktas PaancdkAsdadn-donAsdd-ons

SHpoewcwialeccahllsaragnedfocrhDaragtaesPacks and Add-ons

HSpoewcwialeccahllsaragnedfocrhtahregsees sHpoewciwaleccahllsaragnedfocrhathrgesees Cspaellsciatol cDairllescatonrdycehnaqrugierises

HCoawllswtoe Dchiraercgteofroyr ecnaqllsutiorieDsirectory enquiries

OHothwerwsercvihcaersge for calls to Directory enquiries

InOtetrhneatriosnearlvcicaellss and messages from the UK

InHteorwnawtieocnhaal rcgaellfsorainndtemrneatsiosnaaglecsafllrsoamndthe UK mHoewssawgeecshfraormgethfeorUinKternational calls and CmheasrsgaegbeasnfdrsomfortihneteUrnKational destinations

UCsinhgarygoeubrapnhdosnfeoar binrtoearndational destinations

UGsinogRyooaumr ddeevsictienaatbiornosad

CGhoaRrgoeasmwdheilstinroaatimoninsg abroad

Chargesbwanhdilstwrohailmstinagbraobardoad

HChoawrgweebcahnadrsgewwhihlsiltsat byoroua’rde abroad

IHnocwluswivee cRhoaarmgeinwghAilsllot wyoaun’creeabroad

WIncolruldsiwveidReodaamtainrgoaAmlloinwgalnimceit

IWntoerlndewtidanedddataatarouasmaginegalibmroitad

WInthearnt eotthaenrdudsaetfauluinsfaogrme abtioronad iWs thhaetroetfhoerruussinegfuGl inofoRromaamti?on Oitshtehrecrheaforgreussing Go Roam?

OLthimeritschoanrgtheisrd party charges

CLihmaitrsgeosnftohrirudspedar,tdyacmharggeedsor missing

aCchcaergsseosrfieosr used, damaged or missing

Yoaucrcreigsshotsriescomplaints

Your rights complaints

Charge bands for international destinations

Destination Afghanistan

Voice Text 32

Aland Islands (Finland)

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antigua and Barbuda 3 2

Argentina

Armenia

Aruba (Netherlands Antilles)

Ascension

Australia

Austria

Azerbaijan

Azores (Portugal)

Bahamas

Bahrain

Balearic Islands (Spain)

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bonaire (Netherlands Antilles)
Bosnia and Herzegovina

22 32

Botswana

Destination Brazil

Voice Text 32

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Cambodia

Cameroon

Canada

Canary Islands (Spain)

Cape Verde

Cayman Islands

Chad

Chile

China

Colombia

Congo, Democratic Republic of

Congo, Republic of

Costa Rica

Cote d’Ivoire (Ivory Coast)

Croatia

Cuba

Curacao (Netherlands Antilles)

Cyprus

Cyprus, North (Turkey)

Czech Republic

Denmark

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Destination Estonia Ethiopia Faroe Islands Fiji Finland France French Guiana French Polynesia French West Indies Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guinea Guyana Haiti Honduras Hong Kong (China) Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel

Voice Text 21 32 32 32 21 11 21 32 32 32 32 32 11 32 21 21 32 32 21 32 21 32 32 32 32 32 21 21 12 32 32 32 21 21 32

Destination Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao (China) Madagascar Madeira (Portugal) Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia

Voice Text 11 32 32 21 32 32 32 32 32 32 32 11 32 32 32 32 21 11 21 32 32 32 32 32 32 32 21 21 32 32 32 32 32 21 32

New Pay As You Go

Conntteennttss

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

HMoBwBwDeatcahSatragretefor rPDacaktas PaancdkAsdadn-donAsdd-ons

SHpoewcwialeccahllsaragnedfocrhDaragtaesPacks and Add-ons

HSpoewcwialeccahllsaragnedfocrhtahregsees sHpoewciwaleccahllsaragnedfocrhathrgesees Cspaellsciatol cDairllescatonrdycehnaqrugierises

HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

InOtetrhneartisoenravlicceaslls and messages from the UK

InHteornwawtioencahl caargllse afonrdinmteernssaatigoensalfcroamllstahnedUK mHoewsswageecshfarorgme tfhoer iUntKernational calls and CmheasrsgaegbesanfrdosmfotrheintUeKrnational destinations

UCsinhgarygoeurbpahnodnsefoarbrinotaedrnational destinations

UGsinogRyooaumr ddeevsictienaatbiornosad

CGhoaRrgoeasmwdheilstinroaatimoninsg abroad

Chargesbwanhdilstwrohailmstinagbraobardoad

HChoawrgweebcahnadrsgewwhihlsiltsat byoroua’rde abroad

IHnocwluswivee cRhoaarmgeinwghAilsllot wyoaun’creeabroad

WIncolruldsiwveidReodaamtainrgoaAmlloinwgalnimceit

IWntoerlndewtidanedddataatarouasmaginegalibmroitad

WInthearnt eotthaenrdudsaetfauluinsfaogrme abtioronad iWs thhaetroetfhoerruussinegfuGl inofoRromaamti?on Oitshtehrecrheaforgreussing Go Roam?

OLthimeritschoanrgtheisrd party charges

CLihmaitrsgeosnftohrirudspedar,tdyacmharggeedsor missing

aCchcaergsseosrfieosr used, damaged or missing

Yoaucrcreigsshotsriescomplaints

Your rights complaints

Charge bands for international destinations

Destination Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria North Macedonia Norway Oman Pakistan Palestine Panama Papua New Guinea Paraguay

Voice Text 32 32 32 32 32 32 32 11 32 32 32 32 32 32 32 21 32 12 32 32 32 32

Destination Peru

Voice Text 32

Philippines

Poland

Portugal

Puerto Rico

Qatar

Reunion

Romania

Russia

Rwanda

Saba (Netherlands Antilles)

Saint Barthelemy

Saint Kitts and Nevis

Saint Lucia

Saint Martin

Saint Vincent and the Grenadines

Samoa

San Marino (Italy)

Saudi Arabia

Senegal

Serbia

Destination Seychelles

Voice Text 32

Sierra Leone

Singapore

Sint Eustatius (Netherlands Antilles)

Sint Maarten (Netherlands Antilles)

Slovakia

Slovenia

Solomon Islands

South Africa

South Korea

Spain

Sri Lanka

Sudan

Suriname

Sweden

Switzerland

Syria

Taiwan

Tajikistan

Tanzania, United Republic of

Thailand

Destination Togo

Voice Text 32

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Uganda

Ukraine

United Arab Emirates (UAE)

United States of America (USA)

Uruguay

US Virgin Islands

Uzbekistan

Vanuatu

Vatican City

Venezuela

Vietnam

Yemen

Zambia

Zimbabwe

Using your device abroad
When you use your phone abroad to call, text and get online, charges depend on the country you are in and the country you are contacting. To use Three Services outside of the UK, Pay As You Go Customers must first make a purchase associated with the SIM in the UK to ensure it is correctly provisioned on the Three Network.
Go Roam destinations
(Go Roam in Europe and Go Roam Around the World)
Go Roam lets you roam abroad at no extra cost in more than 70 destinations, whether using your Top-up credit with our standard rates (35p/ minute; 15p/ text; 10p/ MB) or with one of our Packs. To enjoy Go Roam on Pay As You Go with a Pack, all you need to do is convert your Top-up credit into a Pack to get an allowance of voice minutes, texts and data which may be used either in the UK or in our Go Roam destinations. Your UK allowance and Inclusive Roaming Allowance refreshes each calendar month. You can then use the allowance in the UK and any Go Roam destination to call and text the UK, and use the Internet, just like you would back home. Plus, in our Go Roam in Europe destinations you can also use your voice and text allowances to make calls and send texts to local numbers in Go Roam destinations.
Go Roam destinations are shown in the table on page 15-16. Note that Go Roam Around the World Extra destinations are supported by some of our Pay Monthly plans, and not by our New PAYG plans, where charges are as per the “Other roaming charges” table below.
When dialling international special numbers and in destinations not covered by Go Roam, additional costs will be incurred. How much these are, depend on where you are, and where the person you’re contacting is. You can find out more about International Special Numbers on page 10 of this Price Guide.
Roaming in other destinations
If you have purchased a Data Pack or a Data Add-on, your allowance doesn’t cover roaming in other destinations. You will need to top up your credit to use your phone in these destinations and usage will be charged according to the table below.
Charges whilst roaming abroad
Go Roam charges The table below shows how your Top-up credit will be used when you’re roaming in a Go Roam destination. If you have a Data Pack or Data Add-on, we’ve highlighted in grey how your data allowance(s) calls and texts to standard landline and mobile numbers can be used at no extra cost. You’ll only be charged if your allowance runs out. And remember, it’s free to receive calls, texts (SMS) and photo messages (MMS) in all our Go Roam in Europe and Go Roam Around the World destinations.

Band (See table below)

Data (per MB)

Go Roam in Europe
Go Roam Around the World

10p/MB

Voice call/text (back to the UK) (per min/ per text)
35p/min 15p/SMS

Voice call/text (Go Roam in Europe) (per min/ per text)
35p/min 15p/SMS
35p/min 15p/SMS

Voice call/text (Go Roam Around the World) (per min/ per text)

Voice call/text (Anywhere else in the world) (per min/ per text)

Voice call (receiving (per min)

£1.40p/min 35p/SMS

Free

Receiving a SMS or MMS (per message)
Free

Sending MMS (per message)
40p/message

New Pay As You Go

Conntteennttss

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

HMoBwBwDeatcahSatragretefor rPDacaktas PaancdkAsdadn-donAsdd-ons

SHpoewcwialeccahllsaragnedfocrhDaragtaesPacks and Add-ons

HSpoewcwialeccahllsaragnedfocrhtahregsees sHpoewciwaleccahllsaragnedfocrhathrgesees Cspaellsciatol cDairllescatonrdycehnaqrugierises

HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

InOtetrhneartisoenravlicceaslls and messages from the UK

InHteornwawtioencahl caargllse afonrdinmteernssaatigoensalfcroamllstahnedUK mHoewsswageecshfarorgme tfhoer iUntKernational calls and CmheasrsgaegbesanfrdosmfotrheintUeKrnational destinations

UCsinhgarygoeubrapnhdosnfeoar binrtoearndational destinations

UGsiongRoyoamur ddeesvticnaetiaobnrsoad

CGhoaRrgoeasmwdheilssttrinoaamtioinngsabroad CChhaarrggeebsawnhdislswt hroilsatmabinrgoaadbroad HChoawrgweebcahnadrsgewwhihlsiltsat byoroua’rde abroad

IHnocwluswivee cRhoaarmgeinwghAilsllot wyoaun’creeabroad

WIncolruldsiwveidReodaamtainrgoaAmlloinwgalnimceit

IWntoerlndewtidanedddataatarouasmaginegalibmroitad

WInthearnt eotthaenrdudsaetfauluinsfaogrme abtioronad iWs thhaetroetfhoerruussinegfuGl inofoRromaamti?on Oitshtehrecrheaforgreussing Go Roam?

OLthimeritschoanrgtheisrd party charges

CLihmaitrsgeosnftohrirudspedar,tdyacmharggeedsor missing

aCchcaergsseosrfieosr used, damaged or missing

Yoaucrcreigsshotsriescomplaints

Your rights complaints

Other roaming charges
Data Pack or Data Add-on allowances can’t be used to make calls, send texts or use the Internet if you’re roaming anywhere else in the world (i.e. travelling outside a Go Roam destination). Usage is always charged and taken from available top up credit. The exact charge depends upon the Roaming Band the country you’re in (see table on pages 15-16).

Band (See table on pages 15-16)

Data (per MB)

Voice call/text (back to the UK) (per min/ per text)

Voice call/text (Go Roam in Europe) (per min/ per text)

Voice call/text (Go Roam Around the World) (per min/ per text)

Voice call/text (Anywhere else in the world) (per min/ per text)

Voice call (receiving) (per min)

Receiving a SMS or MMS (per message)

Sending MMS (per message)

10p / 4p

£1.40 / 4p

0.9p

10p

£1.40 / 35p £1.40 / 35p £1.40 / 35p £1.40 / 35p 99p

£3

£2 / 35p

£1.25

Free

40p/message

£6

£3 / 35p

£1.25

£3 / 50p

£1.25

Data Packs and Add-ons can be used when roaming in different destinations according to the table below. See the Inclusive Roaming Allowances section of this guide for details of how your UK allowance may be used when roaming in Go Roam destinations.

Data Personal hotspot

Go Roam in Europe Yes
Yes

Go Roam Around the World Yes
No

Roaming in other destinations No
No

New Pay As You Go

Conntteennttss

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

HMoBwBwDeatcahSatragretefor rPDacaktas PaancdkAsdadn-donAsdd-ons

SHpoewcwialeccahllsaragnedfocrhDaragtaesPacks and Add-ons

HSpoewcwialeccahllsaragnedfocrhtahregsees sHpoewciwaleccahllsaragnedfocrhathrgesees Cspaellsciatol cDairllescatonrdycehnaqrugierises

HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

InOtetrhneartisoenravlicceaslls and messages from the UK

InHteornwawtioencahl caargllse afonrdinmteernssaatigoensalfcroamllstahnedUK mHoewsswageecshfarorgme tfhoer iUntKernational calls and CmheasrsgaegbesanfrdosmfotrheintUeKrnational destinations

UCsinhgarygoeubrapnhdosnfeoar binrtoearndational destinations

UGsinogRyooaumr ddeevsictienaatbiornosad

CGhoaRrgoeasmwdheilstinroaatimoninsg abroad

CChhaarrggeebsawnhdislswt hroilsatmabinrgoaadbroad HChoawrgweebcahnadrsgewwhihlsiltsat byoroua’rde abroad

IHnocwluswivee cRhoaarmgeinwghAilsllot wyoaun’creeabroad

WIncolruldsiwveidReodaamtainrgoaAmlloinwgalnimceit

IWntoerlndewtidanedddataatarouasmaginegalibmroitad

WInthearnt eotthaenrdudsaetfauluinsfaogrme abtioronad iWs thhaetroetfhoerruussinegfuGl inofoRromaamti?on Oitshtehrecrheaforgreussing Go Roam?

OLthimeritschoanrgtheisrd party charges

CLihmaitrsgeosnftohrirudspedar,tdyacmharggeedsor missing

aCchcaergsseosrfieosr used, damaged or missing

Yoaucrcreigsshotsriescomplaints

Your rights complaints

Charge bands whilst abroad

Go Roam in Europe destinations (GRE)

Aland Islands (Finland) Croatia

French Guiana

Austria

Cyprus

Germany

Azores (Portugal)

Czech Republic Gibraltar

Balearic Islands (Spain) Denmark

Greece

Belgium

Estonia

Guadeloupe

Bulgaria

Finland

Guernsey

Canary Islands (Spain) France

Hungary

Iceland Ireland Isle of Man Italy Jersey Latvia Liechtenstein

Lithuania Luxembourg Madeira (Portugal) Malta Martinique Mayotte Netherlands

Norway Poland Portugal Reunion Romania Saint Barthelemy Saint Martin

San Marino (Italy) Slovakia Slovenia Spain Sweden Switzerland Vatican City

Go Roam Around the World destinations (GRATW)

Australia

Costa Rica

Indonesia

Nicaragua

Brazil

El Salvador

Israel

Panama

Chile

Guatemala

Macau (China)

Peru

Colombia

Hong Kong (China) New Zealand

Puerto Rico

Singapore Sri Lanka Uruguay US Virgin Islands

USA Vietnam

Destination
Afghanistan
Airlines (SITA On Air, Aeromobile)
Aland Islands (Finland)
Albania Algeria Andorra Angola Anguilla
Antigua and Barbuda
Argentina Armenia
Aruba (Netherlands Antilles)
Australia Austria Azerbaijan Azores (Portugal) Bahamas Bahrain
Balearic Islands (Spain)
Bangladesh Barbados Belarus Belgium Belize

Voice/ Text 2 4

Data Destination
3 Bermuda 3 Bolivia

GRE

Bonaire GRE (Netherlands
Antilles)

3 Bosnia and

3 Herzegovina

3 Botswana

3 Brazil

3 British Virgin

3 Islands

Brunei

3 Bulgaria

3 Burkina Faso

3 Cambodia

Cameroon

Canada

GRATW GRATW Canary Islands GRE GRE (Spain)

3 Cape Verde

GRE GRE Cayman Islands

3 Chile

3 China

GRE GRE Colombia

2 2 2 GRE 2

Congo, 3 Democratic 3 Republic of
3 Congo, GRE Republic of
3 Costa Rica

Voice/ Data Destination

Text 2 2

3 Cote d’Ivoire 3 (Ivory Coast)

Text 2

2 French West Indies

3 Croatia

GRE GRE Gabon

Cuba

3 Gambia

Curacao

3 (Netherlands

Antilles)

3 Georgia

Germany

Ghana

2 Cyprus

GRE GRE Gibraltar

GRATW GRATW Cyprus, North

3 (Turkey)

2 Greece

Greenland

Czech Republic

GRE GRE Grenada

3 Denmark

GRE GRE Guadeloupe

GRE GRE Dominica

3 Guam

3 Dominican

3 Republic

3 Guatemala

Guernsey

3 Ecuador

3 Guinea

3 Egypt

3 Guyana

GRE GRE El Salvador

GRATW GRATW Haiti

Equatorial Guinea

3 Honduras

3 Estonia

3 Ethiopia

GRE GRE Hong Kong

3 (China)

GRATW GRATW Falkland Islands

3 (Malvinas)

3 Hungary

Iceland

GRATW GRATW Faroe Islands

3 India

3 Fiji

3 Indonesia

Finland

GRE GRE Iraq

France

GRE GRE Ireland

3 French Guiana

GRE GRE Isle of Man

French Polynesia

3 Israel

GRATW GRATW

Italy

Voice/ Data

Text

GRE GRE

GRATW GRATW

GRE GRE

GRATW GRATW

GRE GRE

GRATW GRATW

GRE GRE

GRATW GRATW

GRE GRE

New Pay As You Go

Conntteennttss

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

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HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

InOtetrhneartisoenravlicceaslls and messages from the UK

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OLthimeritschoanrgtheisrd party charges

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aCchcaergsseosrfieosr used, damaged or missing

Yoaucrcreigsshotsriescomplaints

Your rights complaints

Destination

Voice/ Data Destination

Jamaica Japan Jersey

Text 2 2
GRE

3 Mongolia 2 Montenegro GRE Montserrat

Jordan

3 Morocco

Kazakhstan

3 Mozambique

Kenya

3 Myanmar

Kosovo

3 Namibia

Kuwait

3 Nepal

Kyrgyzstan

3 Netherlands

Latvia Lebanon

GRE GRE Netherlands

3 Antilles

Liberia

3 New Zealand

Libya

3 Nicaragua

Liechtenstein

GRE GRE Niger

Lithuania

GRE GRE Nigeria

Luxembourg

GRE GRE North Macedonia

Macau (China) GRATW GRATW Norway

Madagascar

3 Oman

Madeira (Portugal) GRE GRE Pakistan

Malawi

3 Panama

Malaysia Maldives

3 Papua New

3 Guinea

Malta

GRE GRE Paraguay

Maritime Networks

3 Peru

(Ships, Ferries, Cruise Liners)

Philippines Poland

Martinique

GRE GRE Portugal

Mauritius

3 Puerto Rico

Mayotte

GRE GRE Qatar

Mexico

3 Reunion

Moldova

3 Romania

Monaco

1 Russia

Voice/ Data Destination

Voice/ Data

Text 2

3 Rwanda

Text 2

3 Sweden

Text GRE GRE

3 Saba (Netherlands

3 Switzerland

3 Antilles)

Taiwan

GRE GRE

3 Saint Barthelemy GRE GRE Tajikistan

3 Saint Helena and

3 Ascension

3 Tanzania,

United Republic of

3 Saint Kitts and

3 Nevis

3 Thailand

Togo

GRE GRE Saint Lucia

3 Saint Martin

3 Trinidad and

GRE GRE Tobago

Saint Vincent and GRATW GRATW the Grenadines

3 Tunisia

Turkey

GRATW GRATW San Marino (Italy) GRE GRE Turkmenistan

3 Saudi Arabia

3 Senegal

3 Turks and

3 Caicos Islands

3 Serbia

3 Uganda

GRE GRE Seychelles

3 Ukraine

3 Sierra Leone

3 United Arab

3 Singapore

GRATW GRATW Emirates (UAE)

GRATW GRATW Sint Eustatius

3 (Netherlands

Antilles)

3 United States of GRATW GRATW

America (USA)

Uruguay

GRATW GRATW

3 Sint Maarten

GRATW GRATW

(Netherlands Antilles)

3 US Virgin Islands GRATW GRATW

Uzbekistan

Vanuatu

GRE GRE Slovakia

GRE GRE Vatican City

GRE GRE

GRE GRE Slovenia

GRE GRE Venezuela

GRATW GRATW South Africa

3 Vietnam

GRATW GRATW

3 South Korea

3 Yemen

GRE GRE Spain

GRE GRE Zambia

GRE GRE Sri Lanka

GRATW GRATW

3 Suriname

How we charge whilst you’re abroad
· Calls to standard landlines and mobile numbers made in an EU country are charged by the second and have a 30-second minimum charge. · Calls made in a non-EU country are charged per minute, rounded up to the next minute and have a one-minute minimum charge. · Calls received in a non-EU country are charged by the second and have a one minute minimum charge. · Voice minutes, to standard landlines and mobile numbers, Texts and Data will always be consumed from an available Add-on before any available
credit is used. · If you do not have an appropriate allowance (Data Pack or Add-on), charges will come from available credit. · To help you manage your roaming costs when travelling, we’ll send you a text message about call charges and roaming rates for each country you visit. · If you pick up your voicemail while you’re abroad, you will be charged at your standard roaming rate. · If you need to contact us while you’re abroad, you will be charged at your standard roaming rate. · Visit three.co.uk/roaming for more information.

New Pay As You Go

Conntteennttss

About this Price Guide

How to contact us

Using your pdhevoince

Standard rates

How we charge for Standard rates

Top up amounts

Data Packs and Add-ons

Data Packs

Data Add-ons

HMoBwBwDeatcahSatragretefor rPDacaktas PaancdkAsdadn-donAsdd-ons

SHpoewcwialeccahllsaragnedfocrhDaragtaesPacks and Add-ons

HSpoewcwialeccahllsaragnedfocrhtahregsees sHpoewciwaleccahllsaragnedfocrhathrgesees Cspaellsciatol cDairllescatonrdycehnaqrugierises

HCaolwls wtoeDcirheacrtgoeryfoerncqaullisrietos Directory enquiries

OHothwerwseercvhicaergse for calls to Directory enquiries

InOtetrhneartisoenravlicceaslls and messages from the UK

InHteornwawtioencahl caargllse afonrdinmteernssaatigoensalfcroamllstahnedUK mHoewsswageecshfarorgme tfhoer iUntKernational calls and CmheasrsgaegbesanfrdosmfotrheintUeKrnational destinations

UCsinhgarygoeubrapnhdosnfeoar binrtoearndational destinations

UGsinogRyooaumr ddeevsictienaatbiornosad

CGhoaRrgoeasmwdheilstinroaatimoninsg abroad

Chargesbwanhdilstwrohailmstinagbraobardoad

HChoawrgweebcahnadrsgewwhihlsiltsat byoroua’rde abroad

IHnoclwuswive RchoamrgiengwAhlilolswt aynocue’re abroad

WIncolurlsdivweidReodamatiangroAalmlowinagnlcimeit

IWntoerlndewtidanedddataatarouasmaginegalibmroitad

WInthearnt eotthaenrdudsaetfauluinsfaogrme abtioronad iWs thhaetroetfhoerruussinegfuGl inofoRromaamti?on Oitshtehrecrheaforgreussing Go Roam?

OLthimeritschoanrgtheisrd party charges

CLihmaitrsgeosnftohrirudspedar,tdyacmharggeedsor missing

aCchcaergsseosrfieosr used, damaged or missing

Yoaucrcreigsshotsriescomplaints

Your rights complaints

Inclusive Roaming Allowance
If you’re travelling within one of our Go Roam in Europe or Go Roam Around the World destinations using an allowance of voice minutes, texts or data from a Data Pack or Add-on, a portion of this UK allowance may be used when roaming. These are shown in the table below. Usage above these amounts for voice minutes, texts and data will be charged at the rates specified in the “Go Roam charges” table on page 13-14. When roaming in the Republic of Ireland, all of your UK allowance may be used.
Note: To use your phone abroad you need to have connected to our network in the UK before you travel. Put your SIM into the phone; turn your phone on; wait until your phone has connected to our network.

Destination

Voice (minutes)

Texts (texts)

£10

Go Roam in Europe

Unlimited

6GB Go Roam Around the 3,000 3,000 World

Data Pack

Add-on

£15

£20

£25

£35

£90

£199 £240 1-day 14-day 1-month

12GB 18GB 24GB 30GB 30GB 18GB 18GB

5GB

18GB

All of UK allowance

Worldwide data roaming limit
We’ve set up a worldwide data roaming limit of £45 (excl VAT) to stop you spending too much. If you would like this limit removed, please contact Three Customer Services.
Internet and data usage abroad
The speed and availability of Internet access when abroad will depend on a number of factors, including which network you are roaming on and the services they have available for example, 4G networks may not be available, in which case you may only be able to enjoy 3G speeds. Other factors which may affect the speeds that you’ll experience include your distance from the nearest mast, your location in a building, local geography and the type of device you’re using. Certain services such as audio and/ or video streaming may be slower as a result than in the UK. For information on which countries you can roam in, and on which networks, visit three.co.uk/roaming
How do you measure data usage?
Data usage is measured in bytes, this is then aggregated up into large units of measure
· Kilobyte (kB) = 1024 bytes
· Megabyte (MB) = 1024kB
· Gigabyte (GB) = 1024MB
· Terabyte (TB) = 1024GB
· Petabyte (PB) = 1024TB
All current data tariffs are charged and purchased as part of an inclusive allowance and / or as part of an Add-on which provides a specified amount of data you can use for a fixed price. Data usage is calculated based on the amount of data that travels over the data network. Please note that usage may include re-sent data packets and packets added to control the flow of data over the network. Data is charged at each full MB level. Any partial MB usage will then be prorated as per the customer plan.

New Pay As You Go

Contents About this Price Guide How to contact us Using your pdhevoince
Standard rates How we charge for Standard rates Top up amounts Data Packs and Add-ons Data Packs Data Add-ons How we charge for Data Packs and Add-ons Special calls and charges How we charge for these special calls and charges

Calls to Directory enquiries How we charge for calls to Directory enquiries Other services International calls and messages from the UK How we charge for international calls and messages from the UK

Charge bands for international destinations Using your pdhevoince abroad
Go Roam destinations Charges whilst roaming abroad Charge bands whilst abroad How we charge whilst you’re abroad IInncclulussivieveRRoaomaminginAglloAwllaonwcaence WWoorrllddwwidideeddaatataroraomaminginlgimliimt it Inntteerrnneettaannddddaatatausuasgaegaebarboarodad What ootthheerruusseefuful lininfoformrmaatiotinon is theerreeffoorruussininggGGooRRooaamm??

Other charges
Limits on third party charges
Charges for used, damaged or missing accessories

Your rights complaints

What other useful information is there for using Go Roam?
Everything you may need to know about Go Roam can be found at three.co.uk/go-roam but some key bits of information can be found below:
· You can choose to use your top-up credit, a Data Pack allowance or a Data Add-on allowance at no extra cost in any of our Go Roam in Europe or Go Roam Around the World destinations.
· If you’ve chosen to convert your Top-up into a Pay As You Go Data Pack or Data Add-on, you can use a portion of your allowance in our Go Roam in Europe or Go Roam Around the World destinations, as described in our Inclusive Roaming Allowances section. These Inclusive Roaming Allowances differ depending on whether you are roaming in a Go Roam in Europe or Go Roam Around the World destination and may be updated from time to time:
Go Roam in Europe
· All of your UK allowances may be used for calls made or texts sent from any available allowance to standard landline or mobile numbers within our Go Roam in Europe destinations or back to the UK.
· You can use your Pay As You Go credit or allowance to create a personal hotspot in a Go Roam in Europe destination.
Go Roam Around the World
· If you have more than 3,000 texts included in your allowance, you can send up to 3,000 texts back to the UK each month from a Go Roam Around the World destination.
· If you have 3,000 or more minutes included in your allowance, you can talk for up to 3,000 minutes on calls made to standard UK landlines or mobile numbers each month.
· If you exceed any of these limits, you’ll be charged in accordance with the rates specified in the “Go Roam charges” table.
· You can use your Pay As You Go credit to create a personal hotspot in a Go Roam Around the World destination.
Go Roam in Europe and Go Roam Around the World
· If you’re roaming in a Go Roam destination, you can use a portion of your Data Pack or Data Add-on’s allowance each month at no extra cost. Your allowance of data is described in our Inclusive Roaming Allowances section. If you have used all of your Inclusive Roaming allowance and have a remaining allowance of UK data you can continue to use your data, but this is subject to a surcharge currently 0.3p/MB. Go Roam is intended for our UK customers, who are UK residents visiting one of the destinations for short periods, like holidays or business trips. It isn’t designed for people who live abroad or stay for extended periods.
· As such, if you roam exclusively in one or more of our Go Roam in Europe or Go Roam Around the World destinations for any two complete months in a rolling 12-month period, we may suspend international roaming on your account, meaning you will no longer be able to use your phone or device abroad. Of course, we’ll let you know in advance if this is likely to happen.
· If you spend a full month abroad but some of that time is spent in a destination that isn’t included in Go Roam, this won’t apply.
· In Go Roam destinations, Three may deploy traffic management measures, known collectively as TrafficSenseTM, to protect the network and to give customers the best internet experience. Find out more about TrafficSenseTM
Go Roam is designed for Three customers to enjoy their allowances both at home and in our Go Roam in Europe or Go Roam Around the World destinations. As such, use of a SIM card exclusively to receive inbound calls in a specific Go Roam in Europe or Go Roam Around the World destination may result in suspension of that SIM card. Our systems are designed to identify this automatically. If you believe that your account may have been incorrectly suspended because of this, please contact us.
You can find out more about Go Roam at three.co.uk/go-roam. And just so you know, we reserve the right to extend, withdraw or modify the terms of Go Roam and/or the destinations of service included at any time.

New Pay As You Go

Calls to Directory enquiries How we charge for calls to Directory enquiries Other services International calls and messages from the UK How we charge for international calls and messages from the UK

Charge bands for international destinations Using your pdhevoince abroad
Go Roam destinations Charges whilst roaming abroad Charge bands whilst abroad How we charge whilst you’re abroad Inclusive Roaming Allowance Worldwide data roaming limit Internet and data usage abroad WWhhaattooththeer rusuesfeufl uinlfoinrmfoartmioantion iiss tthheererefofroursuinsginGgoGRooRamoa?m?
Other cchhaarrggeess Limitss oonntthhirirddppaartrytycchhaargrgeses Charges for used, damaged or missing accessories

Your rights complaints

Other charges

Limits on third party charges
We’ve automatically applied limits to the amount you spend on third party digital content and premium rate calls (including directory enquiries) and texts (including SMS shortcode messages). The spend limits are £40 per single payment transaction and the cumulative sum of £240 for payment transactions made over the course of a calendar month. These limits are set by law and can’t be changed.
For more information, including confirmation of what types of transactions are affected, visit three.co.uk/spendlimits
Please note: Three reserves the right to suspend this service if we reasonably believe that you are in contravention of the requirements set out in our Terms and Conditions. We reserve the right to extend, withdraw or modify the terms, including this Price Guide, or Go Roam and/or the destinations or service included at any time. See three.co.uk/go-roam/information for full details on how this service works and additional details that may be of interest.
Charges for used, damaged or missing accessories
If you’ve bought a Pay As You Go handset and you return it to us under our returns policy, we may make the following charges:

Make Apple Non-Apple All Apple Non-Apple All All All All All

Accessory type Charger Charger Hands-free USB cable USB cable Battery Memory card Memory card Memory card Memory card

Description Apple travel- charger 3-pin Mains charger Personal hands-free Apple USB charger USB charger Battery 1GB micro SD card 2GB micro SD card 4GB micro SD card 8GB micro SD card

Missing / damaged accessory charge £23 £10 £10 £15 £10 £20 £5 £10 £15 £20

Please note. If you return your phone used or damaged under our returns policy, we will charge you a fee based on the particular make and model, this could be as high as £234.
Full details of our Returns and Exchanges Policy can be found at three.co.uk/support/device_support/returns

Your rights complaints
Remember, if you’re unhappy about any aspect of our services, you can register your complaint: · via Live chat with a member of our Customer Relations Team at three.co.uk/support/how-to-complain; · by calling 333 from your Three phone (0333 338 1001 from any other phone); or · by writing to Three Customer Complaints, Hutchison 3G UK Ltd, PO Box 333, Glasgow. We’ll investigate any complaint in accordance with our customer complaints code, after which we’ll contact you with the results. A copy of our customer complaints code can be viewed on our website at three.co.uk/complaints or is available upon request.

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New Pay As You Go

Calls to Directory enquiries How we charge for calls to Directory enquiries Other services International calls and messages from the UK How we charge for international calls and messages from the UK

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Documents / Resources

Three Your Way Value and Complete Compared [pdf] User Guide
Your Way Value and Complete Compared, Your Way Value and Complete Compared, Value and Complete Compared, Complete Compared, Compared

References

User Manual

Three Your Way Value and Complete Compared User Guide

Your Way Value and Complete Compared

Product Information

Specifications

Product Usage Instructions

About this Price Guide

How to Contact Us

Using Your Device

Standard Rates

Frequently Asked Questions (FAQ)

Does the Pay As You Go plan include international calls?

How can I check my data usage while roaming abroad?

Documents / Resources

References

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