TESLA 3 Inspect and Replace Front Tires Due to NVH Issue Owner's Manual

Repair Bulletin: This repair bulletin provides instructions on addressing a possible customer concern regarding the operation of Tesla vehicles. These instructions should only be performed by trained professionals.
This Service Document supersedes SB-24-34-002, dated October 11, 2024. This new revision, R1, adds information about eligible tires. Each content change is marked by a vertical line in the left margin. Discard the previous version and replace it with this one.

Condition

On some Model 3 and Model Y vehicles, there may be noise from the factory installed left-hand front and/or right-hand front Michelin tire(s) due to the foam insert detaching from the tire which may cause imbalance and vibration.

Correction

Inspect the vehicle for symptoms related to the condition. If symptoms are present, replace both tires on the axle.
NOTE: This bulletin is only applicable to vehicles that have one of the tire types listed below. Other tires are not eligible for this replacement campaign.

235/45R18 98VXL E PCY ST ACO T2 RG
255/40R20 101WXL PS EV AC T1 RG

255/40R20 101WXL PS EV AC T0 RG

Correction Description Correction Time

Inspect Front Tire Due To NVH Issue, Imbalance Below Threshold S012434002 0.18

Inspect Front Tire Due To NVH Issue, Symptom Not Found, Tire Rebalanced S022434002 0.30
Inspect And Replace Front Tires Due To NVH Issue S032434002 0.60

Part Number Description Quantity
If Necessary 3488215-00-A

TIRE, 255/40R20 101W XL, 20SU 2 1234251-00-A
TIRE, 235/45R18 98Y SUMMER, MICHELIN PS4 T0 2

These part numbers were current at the time of publication. Use the revisions listed or later, unless otherwise specified in the Parts Catalog.

Inspect Tire Balance

NOTE: Only the steps for removing and installing the wheel refer to vehicle specific Service Manual procedures. For improved readability, the other references contain only one link. These procedures are applicable to all models.

Remove the wheel from the vehicle (refer to Service Manual procedure 34015001; Model 3, Model Y, 2024+ Model 3).
Check for imbalance on the wheel (refer to Service Manual procedure 34022025).
NOTE: Do not remove existing wheel weight(s) at this time. Disregard step 5 of the Service Manual procedure.

If the wheel balancer instructs to add 15 grams of wheel weight or less, disregard the instructions, reinstall the wheel and discontinue this procedure. Use correction code S012434002.
If the wheel balancer instructs to add more than 15 grams of wheel weight, go to section Inspect NVH Foam.

Inspect NVH Foam

Dismount the tire from the wheel (refer to Service Manual procedure 34021002).
Inspect the inside of the tire to see if the NVH foam is loose (Figure 1).

If the NVH foam is properly attached, the imbalance was not caused by foam separation. Go to section Reinstall Tire.
If the NVH foam is loose, replace both tires on the front axle. Go to section Replace Tires.

Reinstall Tire

Reinstall the tire, and then balance the tire (refer to Service Manual procedure 34021002).
Reinstall the wheel (refer to Service Manual procedure 34015001; Model 3, Model Y, 2024+ Model 3).
Discontinue this procedure. Use correction code S022434002.

Replace Tires

Take three photos of the removed tire, showing the following:
- Visible damage
- DOT code
- Codes on sidewall of the tire

Install a new tire, and then balance the tire (refer to Service Manual procedure 34021002)
Reinstall the wheel (refer to Service Manual procedure 34015001; Model 3, Model Y, 2024+ Model 3).
Replace the front tire on the other side of the vehicle (refer to Service Manual procedure 34021002).

Complete the Michelin Tire Claim Form:
- Download the Michelin Model 3 Claim Form or the Michelin Model Y Claim Form.
- Fill out all required details. Add your Tesla location under ‘Dealer Information’ to arrange for tire pickup.
- Send the completed form and the three photos that were taken in step 1 of this section to contact@tc.michelin.eu with a CC to emeawarranty@tesla.com.
Arrange for the tires to be picked up by the tire manufacturer. See Appendix: Michelin Consumer Care Center Contact Numbers.
Use correction code S032434002.

Appendix: Michelin Consumer Care Center Contact Numbers

Country Phone number for domestic calls

Austria+43 800909415
Belgium +32 80049313

Bosnia-Herzegovina +387 80020165
Bulgaria +359 8001200974
Croatia +385 800229020

Denmark +45 80 81 07 09
Finland +358 800415790
France +33 800940357

Germany +49 8000111182
Greece +30 80044140100
Hungary +36 680209836

Ireland +353 1800939645
Italy +39 800137079
Macedonia +389 80003026

Netherlands +31 8000209313
Norway +47 80002472
Poland +48 800 111 973

Portugal +351 800800505
Romania +40 800892049
Slovak Republic +421 800000997

Slovenia +386 8000824
Spain +34 900814414
Sweden +46 200883219

Switzerland +41 800007172
United Kingdom +44 8000318802

For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com

FAQ

Which vehicles are affected by this bulletin?

Some Model 3 and Model Y vehicles may experience noise from the factory installed front tires due to NVH issues.

How many tires need to be replaced if symptoms are found?

Both tires on the affected axle should be replaced.

Documents / Resources

TESLA 3 Inspect and Replace Front Tires Due to NVH Issue [pdf] Owner's Manual
3 Inspect and Replace Front Tires Due to NVH Issue, Inspect and Replace Front Tires Due to NVH Issue, Replace Front Tires Due to NVH Issue, Front Tires Due to NVH Issue

References

User Manual

TESLA 3 Inspect and Replace Front Tires Due to NVH Issue

Specifications

Product Usage Instructions