DirecTV Manuals & User Guides

Fix error message: “TV does not support this program’s content protection”

March 18, 2021

Many channels we carry feature HDCP (High-bandwidth Digital Content Protection), a form of copy protection that prevents digital video and audio content from being intercepted as it travels across either HDMI or DVI interconnect cables. Major networks require all pay-TV…

Brand: DirecTV

How do I watch DIRECTV movies and shows on my computer?

March 18, 2021

To enjoy thousands of DIRECTV movies and shows online, go to directv.com/entertainment and choose any program to watch. If it’s your first time watching on a particular computer, it will prompt you to install the DIRECTV Player. Watch on a…

Brand: DirecTV

DIRECTV error code 771

March 18, 2021

A 771 error occurs when your receiver is no longer communicating with our satellite, which may interrupt your TV signal. This is usually weather related but you can still watch TV while you wait for a storm to pass. Here’s…

Brand: DirecTV

How do I reset my DIRECTV receiver?

March 18, 2021

There are two ways you can reset your receiver: Press the reset button Step 1 On many DIRECTV receivers there is a red reset button located on the front or inside the access panel. Press it, then wait for your…

Brand: DirecTV

DIRECTV error code 775

March 18, 2021

Error code 775 displays when your receiver loses connection with the satellite dish. As a result, your TV signal may be interrupted. To resolve this error: Step 1: Check Receiver Cables Secure all connections between your receiver and the wall…

Brand: DirecTV

What should I do if I see “No Signal” or if my TV screen has turned black, blue, or gray?

March 18, 2021

Before you begin troubleshooting, press INFO on your remote control. If you see a banner showing a program title and description at the top of the screen, try this. Proceed with the troubleshooting steps below only if you’re seeing: A…

Brand: DirecTV

DIRECTV error code 721

March 18, 2021

This error might be caused by one of the following situations: The channel you’re trying to watch is not included in your programming package Your receiver is not processing the programming info on this channel To clear this error, try…

Brand: DirecTV

Is there a fee to cancel DIRECTV service? DirecTV

March 18, 2021

If you cancel your service or if your account is deactivated due to not maintaining minimum programming requirements, you will be charged a deactivation fee of $15. If you cancel before your contract ends, you will be charged a deactivation…

Brand: DirecTV

How can I pay my DIRECTV bill? DirecTV

March 18, 2021

Paying your DIRECTV bill is easy and hassle-free. Just choose one of the methods listed below. Note: If you are making a one-time payment to restore service or to avoid service interruption, we suggest using your credit or debit card…

Brand: DirecTV

Pay My DIRECTV Bill Online: Credit Card, Debit Card, or Bank Account

March 18, 2021

This page provides instructions on how to pay your DIRECTV bill online using a credit card, debit card, or bank account. Making a payment is easy and can be done at any time. To pay with a credit or debit…

Brand: DirecTV

DIRECTV Universal Remote Control Quick Reference Guide

quick start guide • July 27, 2025

This guide provides instructions for pairing, clearing pairing, and restoring factory default settings for the DIRECTV Universal Remote Control (RC83V). It also includes FCC compliance information and a comprehensive list of setup codes for various TV brands.

Brand: DIRECTV

Residential Installation Guide: Basic Genie Install

installation guide • July 23, 2025

A guide for the residential installation of Genie DVR models HR54 and HS17, and Genie Mini Client models C31, C41, C51, and C61. This document outlines the connection process from the DIRECTV SlimLine dish to the Genie DVR and multiple Genie Mini…

Brand: DIRECTV

DIRECTV SWM-30 Output Diplexing Installation Guide

installation guide • July 23, 2025

A guide to installing and diplexing DIRECTV SWM-30 outputs for satellite signal distribution, connecting multiple receivers.

Brand: DIRECTV