c8100 Series Color Multifunction Printers
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Product Information
Specifications:
- Version: 1.0
- Release Date: February 2025
- Model Number: 702P09332
Product Usage Instructions
Upgrade Instructions Using the Software Upgrade Utility:
Requirements:
- Downloaded upgrade package
- Device ready for upgrade
Downloading the Package for Upgrade:
- Extract the contents of the downloaded .zip file to a new
folder. - Do not rename, move, or unzip any additional files within this
directory. - Avoid running the utility from a USB Flash drive or remote
server.
Installing the Software:
- Navigate to the upgrade utility tool within the newly created
folder. - Open the utility by double-clicking on the
ckupgrade-XXXXXXXXXXX.jar file. - Select the appropriate Proxy Access option.
- Accept the End User License Agreement (EULA).
- Follow on-screen instructions to complete the upgrade
process.
Appendix A: Printing a Configuration Report
- Touch Home button on the printer control panel.
- Navigate to Device > Information Pages.
- Select Configuration Report and touch Print.
- Check the printer IP Address on the printed report.
Appendix B: Clone Files
- Click Properties from the top menu at the screen.
- Provide login details for system administrator.
- Navigate to Fleet Orchestrator and click Create / Install
File. - Select Create a file and save the generated .dlm file to your
local hard drive.
FAQ (Frequently Asked Questions)
Q: Can I run the utility from a USB Flash drive?
A: No, it is recommended not to run the utility from a USB Flash
drive.
Q: What is the default username for the administrator
account?
A: The default username is admin.
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Version 1.0 FEBRUARY 2025 702P09332
Xerox® AltaLink® 8100 & 8200 Multifunction Printer Series Software Upgrade Utility Installation Instructions
Upgrading Software for Xerox® ConnectKey® Technology
© 2025 Xerox Corporation. All rights reserved. Xerox®, ConnectKey®, and AltaLink® are trademarks of Xerox Corporation in the United States and/or other countries. Other company trademarks are also acknowledged. BR40655 Document Version : 1.0 (February 2025)
Contents
Upgrade Instructions Using the Software Upgrade Utility………………………………………………………………………………………………….. 1 Requirements …………………………………………………………………………………………………………………………………………………………………………… 1 Downloading the Package for Upgrade …………………………………………………………………………………………………………………………… 1 Installing the Software………………………………………………………………………………………………………………………………………………………….. 1 Appendix A: Printing a Configuration Report ………………………………………………………………………………………………………………….. 7 Appendix B: Clone files ………………………………………………………………………………………………………………………………………………………….. 7 Creating the Clone File (Optional) ………………………………………………………………………………………………………………………………… 7 Reapplying the Clone File (Optional)……………………………………………………………………………………………………………………………. 9 Appendix C: Failed Software Upgrade……………………………………………………………………………………………………………………………..11 Launch Release Missing / Corrupted / Version Mismatch ………………………………………………………………………………………11 Software File is Invalid…………………………………………………………………………………………………………………………………………………….12 View Error via Embedded Web Server …………………………………………………………………………………………………………………………13 Appendix D: Creating a Printer Import List……………………………………………………………………………………………………………………..14
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Upgrade Instructions Using the Software Upgrade Utility
This document details the software upgrade instructions to support the Xerox® AltaLink® C8100/C8200 Color Multifunction Printer and Xerox® AltaLink® B8100/B8200 Multifunction Printer Series using the Software Upgrade utility. Note: To access administrative page and to perform the software upgrade procedures, you must have system administrator access privileges. There is one version of the utility for all families of devices. The utility automatically validates that it is connected to the correct type of device and that the user has valid administrative credentials before the upgrade process begins. The total upgrade process can take approximately 45 minutes depending on the current software version of the device. This process is a multi-step process and the device is inoperable during this time. Ensure that the device is free from faults and paper jams before starting the upgrade process.
Requirements
· IP address of the printer. To install the software, you need either the IP address of the printer or the hostname of the printer. If you do not know the IP address or hostname, go to Appendix A: Printing a Configuration Report.
· Software upgrade file and upgrade tool. To retrieve the latest Service Pack for the AltaLink printer, go to www.support.xerox.com, navigate to the drivers and downloads page for your AltaLink model. Scroll to the Service Pack section. Identify the correct device mode, then use the next section, Downloading the Package for Upgrade to download and extract the upgrade file.
· Making a backup (Clone file). If you wish to back up your configuration settings, go to Appendix C: Clone Files for steps on saving a clone file. The clone file will only need to be restored should something not operate correctly after the upgrade.
· Software upgrades are enabled. To install software, software upgrades must be enabled. To check the status of software upgrades and enabled, if necessary, go to Appendix B: Enabling Software Upgrades.
Downloading the Package for Upgrade
To use the device software upgrade utility, use the following instructions to extract the tool and required files. 1. Locate the software from the Xerox.com webpage for the device that you are upgrading. 2. Select the `I agree to the Terms and Conditions’ check box. 3. Select Download button and save the file to your PC, for example in a folder called `New Software’. 4. Open the folder where you saved the file. 5. Right-click the downloaded file, Xerox_AltaLink_X81XX_Software_Upgrade_121XXXXXXXXXXX.zip, then select
extract all or extract here to extract the contents to the same folder. A new folder is created in that location with the same name as the downloaded .zip file. Do not rename, move, or unzip any additional files within this newly created directory. The tool requires the file structure as is. Caution: Do not run the utility from a USB Flash drive or a remote server.
Installing the Software
1. Within the newly created folder from the previous steps, for example `New Software’, navigate to the upgrade utility tool.
2. Double-click on the ckupgrade-XXXXXXXXXXX.jar file to open the utility. 3. Select the appropriate Proxy Access option. If you do not know, select Use System Proxy Setting.
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4. Select Save. Note: You can Manually configure your Proxy settings. See your system administrator for your correct system proxy settings. 5. The device now verifies your connection to Xerox® software upgrade locations.
6. Enter each device that you want to upgrade. Use one of the two available methods to define devices for upgrade. The following steps document the manual method. See Appendix D: Creating a Printer Import List method. · Click Add Devices.
· Enter the printer IP or Hostname. · Enter the Username and Password. · If the device is configured for open access, select Open Access.
· Click Add.
· If successful, the Version and Status will appear. Select Next. Note: Any devices with errors show an error icon (X). To view the error status for a device, click on the row.
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7. Select Accept on the EULA window.
· Click `Manually Choose Files’ selection to install the version previously downloaded. Note: If you launched the upgrade tool from the same location as the software folder, the next window will display the folder necessary to complete the following steps. If you moved the tool to a different folder, click Select and navigate to the folder that contains the zip file downloaded from Xerox.com. 8. Select OK.
9. Your device(s) will show “Ready to upgrade to: XXX.XXX.XXX.XXXXX. Click Next.
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· The Software Upgrade Utility temporarily changes some settings to allow the upgrade. 10. Click Ok.
Note: Review the options in the next window and change as needed. 11. Select Ok.
12. Click Start Upgrade. Note: You can hover over each device listed and click on the row to see an updated detailed status on its progress through the process.
· Click the printer listed in the upgrade tool to see the Upgrade Information window.
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Note: The Stop Upgrade may not be able to cancel the upgrade once the machine has started the upgrade process. The estimated time that appears is the maximum time required for the software upgrade to complete. Device software upgrade time can vary depending on the software version you are upgrading from and the device configuration. The current device software version, desired software version, and the approximate remaining time appear. If the software upgrade fails, please navigate to Appendix C: Failed Software Upgrade for further instructions. When the upgrade completes, the upgrade status of all devices appears.
13. To save an upgrade report, click Create Upgrade Report, then browse to the location where you want to save the file. Note: If you are upgrading multiple devices, it is recommended that you create upgrade reports to assist with future upgrades. See Appendix D: Creating a Printer Import List.
14. When the process completes, the Verify screen appears. The green check marks indicate that the upgrade is complete. To finish, click Exit.
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15. To confirm, click Exit again.
Notes: · You can use the upgrade report that you saved in step 13 to import any devices required to upgrade later. · If the progress bar stops during the upgrade process, verify that the IP address of the device is still valid. If the IP
address has changed or if an error has occurred, click the X button to exit the utility, then start the upgrade process again. If the problem persists, refer to the Embedded Web Server Software Upgrade instructions. When the software upgrade is complete, the device restarts automatically and prints a Software Upgrade Report. Congratulations! You have upgraded the software on your Xerox® AltaLink® Device for Xerox® ConnectKey® Technology successfully!
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Appendix A: Printing a Configuration Report
To view the IP address of your printer, print a Configuration Report. Ensure that you print and keep a copy of the Configuration Report for reference until after the firmware update has been completed. 1. At the printer control panel, touch the Home button. 2. Touch Device > Information Pages. 3. Touch Configuration Report, then touch Print. 4. On the printed configuration report, check the printer IP Address.
Appendix B: Clone files
CREATING THE CLONE FILE (OPTIONAL)
1. At your computer, open a Web browser, then type the IP Address of your Xerox® AltaLink® Device using the format http://A.B.C.D.
2. From the menu at the top of the screen, click Properties. If you receive a security warning, click the option to continue. If the printer is locked, a login screen appears. Note: The default username for the administrator account is admin, and the default administrator password is the device serial number which can be found at the top of the Home page on the Embedded Web Server. The password is NOT case sensitive.
3. Type the login details for the system administrator. The Configuration Overview page appears. 4. In the left navigation pane, click Fleet Orchestrator. 5. To clone all features, click Create / Install File.
6. Select Create a file.
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7. Scroll to bottom of the page, then select Create.
Note: When the clone process completes, the following page appears. 8. Right-click the cloning.dlm hyperlink, then select save target as. Save the .dlm file to your local hard drive.
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REAPPLYING THE CLONE FILE (OPTIONAL)
1. At your computer, open a Web browser, then type the IP Address of your Xerox® AltaLink® Device using the format http://A.B.C.D.
2. From the menu at the top of the page, click Properties. If you receive a security warning, click the option to continue. If the printer is locked, a login screen appears. Note: The default username for the administrator account is admin, and the default administrator password is the device serial number which can be found at the top of the Home page on the Embedded Web Server.
3. Type the login details for the system administrator. The Configuration Overview page appears. 4. In the left navigation pane, click Fleet Orchestrator. 5. Select Install file.
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6. Select Clone file.
7. Select Choose file, then select the previously saved file from your hard drive.
8. Select Install. 9. Click OK.
Note: The Embedded Web Server is unavailable during clone file installation. When the cloning process completes, the device restarts automatically.
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To verify that the clone file installed successfully, refresh the browser.
Appendix C: Failed Software Upgrade
This section details the process to follow if the software upgrade fails. 1. If Software upgrade fails, then most likely the initial file structure of the downloaded zip file was changed or downloaded file was corrupted. The full zip file may need to be downloaded again and the instructions repeated. 2. If the Software Upgrade Utility is not working, please try the EWS manual upgrade method. 3. If neither are working, please contact technical support center.
LAUNCH RELEASE MISSING / CORRUPTED / VERSION MISMATCH
If any of the following Printed Error Reports are generated, proceed to the following instructions. · Printed Error Report that shows Launch Release Missing · Printed Error Report that shows Launch Release Corrupted · Printed Error Report that shows Launch Release Version Mismatch
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1. Load the Launch DLM Recovery Patch (LDRP) on the device. Because the recovery patch is speed specific, use the following table to determine which patch to load:
If starting software starts with 105 or 111, then use:
Xerox® Device Xerox® AltaLink® C8130/35 Xerox® AltaLink® C8145/55 Xerox® AltaLink® C8170 Xerox® AltaLink® B8145/55 Xerox® AltaLink® B8170
Recovery Patch LDRPC813035v2.dlm LDRPC814555v2.dlm LDRPC8170v2.dlm LDRPB814555v2.dlm LDRPB8170v2.dlm
Link LDRPC813035v2.zip LDRPC814555v2.zip LDRPC8170v2.zip LDRPB814555v2.zip LDRPB8170v2.zip
If starting software versions starts with 113, 114, 118, 119, 120 or 121, then use:
Xerox® Device
Recovery Patch
Link
Xerox® AltaLink® C8130/35
LDRPC813035v6.dlm
LDRPC813035v6.zip
Xerox® AltaLink® C8145/55
LDRPC814555v6.dlm
LDRPC814555v6.zip
Xerox® AltaLink® C8170
LDRPC8170v6.dlm
LDRPC8170v6.zip
Xerox® AltaLink® B8145/55
LDRPB814555v6.dlm
LDRPB814555v6.zip
Xerox® AltaLink® B8170
LDRPB8170v6.dlm
LDRPB8170v6.zip
2. Follow the appropriate link in the table. To download the .zip file to the desktop, click Accept. 3. Double-click the downloaded file, then unzip the contents to the desktop. 4. Load the identified patch using the Embedded Web Server.
a. At your computer, open a Web browser, then type the IP Address of your AltaLink® Device using the format http://A.B.C.D.
b. From the menu at the top of the page, click Properties. If you receive a security warning, click to continue. If the printer is locked, a login screen appears. Note: The default username for the administrator account is admin, and the default administrator password is the device serial number which can be found at the top of the Home page on the Embedded Web Server.
c. Type the login details for the system administrator. The Configuration Overview page appears. d. From the left navigation pane, click Fleet Orchestrator.
· Click Browse, then locate the LDRPX81XXV2.dlm or LDRPX81XXV6.dlm file that was unzipped to the desktop.
· Select the located file, then click Open. · Click Install Software. A file submission message appears. Click OK. Note: While the file is transferring, do not navigate from the transfer page until the file submission completes. 5. After the installation completes, restart the device. 6. Try Software Upgrade again. You do not need to load the LDRPX81XXV2.dlm patch again.
SOFTWARE FILE IS INVALID
If during the upgrade, the Embedded Web Server screen provides an error notification that states that the software file is invalid, check the following:
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1. Print a Configuration Report and check the Device Software Version. 2. Ensure that the correct .zip file was downloaded from Xerox.com. Verify that the correct device and speed
configuration was selected.
VIEW ERROR VIA EMBEDDED WEB SERVER
If the failed upgrade attempt was done remotely without access to the device, one can view the error using the Embedded Web Server. 1. At your computer, open a Web browser, then type the IP Address of your AltaLink® Device using the format
http://A.B.C.D. 2. From the menu at the top of the page, click Properties. If you receive a security warning, click to continue. If the
printer is locked, a login screen appears. Note: The default username for the administrator account is admin, and the default administrator password is the device serial number which can be found at the top of the Home page on the Embedded Web Server.
3. Type the login details for the system administrator. The Fleet Orchestrator page appears. 4. Click on view. This should detail what the upgrade issue is. In the case shown below the Launch DLM Recovery Patch
(LDRP) needed to be loaded first.
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Appendix D: Creating a Printer Import List
You can use a CSV file to import multiple printers to be upgraded. The list can contain different supported modules as long as the software upgrade folder for each model is available in the new software folder you created. Below is a sample printer list. All the column headings must be displayed, but only the first 3 columns need to be populated. IP/Hostname,Username,Password,Status,TCP/IP Option Enabled,Intial Version,Current SystemVersion,Current NetworkVersion , Desired Version
· Below is an example of the CSV file in a text editor:
· Below is an example of the CSV file in Excel
Once the file is created, select the Import CSV. Navigate to the CSV file, select it, then click Open. Below is an example of the upgrade too when using a CSV file to add multiple devices.
Once the devices are successfully connected, continue with step 7 in the “Installing the Software” section.
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Documents / Resources
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Xerox c8100 Series Color Multifunction Printers [pdf] Installation Guide c8100 Series Color Multifunction Printers, c8100 Series, Color Multifunction Printers, Multifunction Printers, Printers |