Cisco Secure Network Analytics User Guide

Click the (Ellipsis) icon for the appliance and choose Edit
Appliance Configuration.
In the General tab, scroll to External Services and uncheck
Enable Customer Success Metrics.

Click Apply Settings and save changes as prompted.
Confirm Appliance Status returns to Connected on the Central
Management Inventory tab.

FAQ (Frequently Asked Questions)

How do I know if Customer Success Metrics is enabled?

Customer Success Metrics is automatically enabled on your Secure
Network Analytics appliances.

What data is generated by Secure Network Analytics?

Secure Network Analytics generates a JSON file with metrics data
which is sent to the cloud.

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Cisco Secure Network Analytics
Customer Success Metrics Configuration Guide 7.5.3

Table of Contents

Overview

Configuring the Network Firewall

Configuring the Manager

Disabling Customer Success Metrics

Customer Success Metrics Data

Collection Types

Metrics Details

Flow Collector

Flow Collector StatsD

Manager

Manager StatsD

UDP Director

All Appliances

Contacting Support

Change History

-2-

Overview
Overview
Customer Success Metrics enables Cisco Secure Network Analytics (formerly Stealthwatch) data to be sent to the cloud so that we can access vital information regarding the deployment, health, performance, and usage of your system.
l Enabled: Customer Success Metrics is automatically enabled on your Secure Network Analytics appliances.
l Internet Access: Internet access is required for Customer Success Metrics. l Cisco Security Service Exchange: Cisco Security Service Exchange is enabled
automatically in v7.5.x and is required for Customer Success Metrics. l Data Files: Secure Network Analytics generates a JSON file with the metrics data.
The data is deleted from the appliance immediately after it is sent to the cloud.
This guide includes the following information:
l Configuring the Firewall: Configure your network firewall to allow communication from your appliances to the cloud. Refer to Configuring the Network Firewall.
l Disabling Customer Success Metrics: To opt out of Customer Success Metrics, refer to Disabling Customer Success Metrics.
l Customer Success Metrics: For details about the metrics, refer to Customer Success Metrics Data.
For information on data retention and how to request deletion of usage metrics collected by Cisco, refer to Cisco Secure Network Analytics Privacy Data Sheet. For assistance, please contact Cisco Support.

-3-

Configuring the Network Firewall
Configuring the Network Firewall
To allow communication from your appliances to the cloud, configure your network firewall on your Cisco Secure Network Analytics Manager (formerly Stealthwatch Management Console).
Make sure your appliances have Internet access.
Configuring the Manager
Configure your network firewall to allow communication from your Managers to the following IP addresses and port 443:
l api-sse.cisco.com l est.sco.cisco.com l mx*.sse.itd.cisco.com l dex.sse.itd.cisco.com l eventing-ingest.sse.itd.cisco.com
If public DNS is not allowed, make sure you configure the resolution locally on your Managers.

-4-

Disabling Customer Success Metrics
Disabling Customer Success Metrics
Use the following instructions to disable Customer Success Metrics on an appliance.
1. Log in to your Manager. 2. Select Configure > Global> Central Management. 3. Click the (Ellipsis) icon for the appliance. Choose Edit Appliance
Configuration. 4. Click the General tab. 5. Scroll to the External Services section. 6. Uncheck the Enable Customer Success Metrics check box. 7. Click Apply Settings. 8. Follow the on-screen prompts to save your changes. 9. On the Central Management Inventory tab, confirm the Appliance Status returns to
Connected. 10. To disable Customer Success Metrics on another appliance, repeat steps 3 through
9.

-5-

Customer Success Metrics Data
Customer Success Metrics Data
When Customer Success Metrics is enabled, the metrics are collected in the system and uploaded every 24 hours to the cloud. The data is deleted from the appliance immediately after it is sent to the cloud. We do not collect identification data such as host groups, IP addresses, user names, or passwords.
For information on data retention and how to request deletion of usage metrics collected by Cisco, refer to Cisco Secure Network Analytics Privacy Data Sheet.
Collection Types
Each metric is collected as one of the following collection types:
l App Start: One entry every 1 minute (collects all the data since the application started).
l Cumulative: One entry for a 24-hour period l Interval: One entry every 5 minutes (total of 288 entries per 24-hour period) l Snapshot: One entry for the point in time the report is generated
Some of the collection types are collected at different frequencies than the defaults we’ve described here, or they may be configured (depending on the application). Refer to Metrics Details for more information.
Metrics Details
We’ve listed the collected data by appliance type. Use Ctrl + F to search the tables by keyword.

-6-

Customer Success Metrics Data

Flow Collector

Metric Identification Description

devices_cache.active

Number of active MAC addresses from ISE in the devices cache.

Collection Type
Snapshot

devices_ cache.deleted
devices_ cache.dropped
devices_cache.new
flow_stats.fps flow_stats.flows
flow_cache.active
flow_cache.dropped
flow_cache.ended
flow_cache.max flow_ cache.percentage
flow_cache.started
hosts_cache.cached

Number of deleted MAC addresses from ISE in the devices cache because they have timed out.

Cumulative

Number of dropped MAC addresses from ISE because the devices cache is full.

Cumulative

Number of new MAC addresses from ISE added into the devices cache.

Cumulative

Outbound flows per second in the last minute. Interval

Inbound flows processed.

Interval

Number of active flows in the Flow Collector flow cache.

Snapshot

Number of flows dropped because the Flow Collector flow cache is full.

Cumulative

Number of flows ended in the Flow Collector flow cache.

Interval

Maximum size of the Flow Collector flow cache. Interval

Percent of capacity of the Flow Collector flow cache

Interval

Number of flows added to the Flow Collector flow cache.

Cumulative

Number of hosts in the host cache.

Interval

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Customer Success Metrics Data

Metric Identification Description

Collection Type

hosts_cache.deleted Number of hosts deleted in the host cache.

Cumulative

hosts_cache.dropped

Number of hosts dropped because the host cache is full.

Cumulative

hosts_cache.max

Maximum size of the host cache.

Interval

hosts_cache.new

Number of new hosts added into the host cache.

Cumulative

hosts_ cache.percentage

Percent of capacity of the host cache.

Interval

hosts_ cache.probationary_ deleted

Number of probationary hosts* deleted in the hosts cache.
*Probationary hosts are hosts that have never been the source of packets and bytes. These hosts are deleted first when clearing up space in the host cache.

Cumulative

interfaces.fps

Outbound number of interface statistics per second exported to Vertica.

Interval

security_events_ cache.active

Number of active security events in the security events cache.

Snapshot

security_events_ cache.dropped

Number of security events dropped because the security events cache is full.

Cumulative

security_events_ cache.ended

Number of ended security events in the security events cache.

Cumulative

security_events_ cache.inserted

Number of security events inserted into the database table.

Interval

security_events_ cache.max

Maximum size of the security events cache.

Interval

-8-

Customer Success Metrics Data

Metric Identification Description

Collection Type

security_events_ cache.percentage

Percent of capacity of the security events cache.

Interval

security_events_ cache.started

Number of started security events in the security events cache.

Cumulative

session_cache.active

Number of active sessions from ISE in the session cache.

Snapshot

session_ cache.deleted

Number of deleted sessions from ISE in the session cache.

Cumulative

session_ cache.dropped

Number of sessions from ISE dropped because the sessions cache is full.

Cumulative

session_cache.new

Number of new sessions from ISE added into the session cache.

Cumulative

users_cache.active

Number of active users in the users cache.

Snapshot

users_cache.deleted

Number of deleted users in the users cache because they have timed out.

Cumulative

users_cache.dropped

Number of users dropped because the users cache is full.

Cumulative

users_cache.new

Number of new users in the users cache.

Cumulative

reset_hour

Flow Collector reset hour.

N/A

vertica_stats.query_ duration_sec_max

Maximum query response time.

Cumulative

vertica_stats.query_ duration_sec_min

Minimum query response time.

Cumulative

vertica_stats.query_ duration_sec_avg

Average query response time.

Cumulative

-9-

Customer Success Metrics Data

Metric Identification Description

exporters.fc_count

Number of exporters per Flow Collector.

Collection Type
Interval

Flow Collector StatsD

Metric Identification Description

ndragent.unprocessable_ finding

Number of NDR findings deemed unprocessable.

ndr-agent.ownership_ registration_failed

Technical detail: Number of certain kind of errors that happened during NDR finding processing.

ndr-agent.upload_ success

Number of NDR findings successfully processed by the agent.

ndr-agent.upload_ failure

Number of NDR findings unsuccessfully uploaded by the agent.

ndr-agent.processing_ Number of failures observed during NDR

failure

processing.

ndr-agent.processing_ Number of successfully processed NDR

success

findings.

ndr-agent.old_file_ delete

Number of files deleted due to being too old.

ndr-agent.old_ registration_delete

Number of ownership registrations revoked due to being too old.

Collection Type
Cumulative cleared daily
Cumulative cleared daily
Cumulative cleared daily
Cumulative cleared daily
Cumulative cleared daily
Cumulative cleared daily
Cumulative cleared daily
Cumulative cleared daily

– 10 –

Customer Success Metrics Data

Metric Identification netflow fs_netflow netflow_bytes fs_netflow_bytes sflow sflow_bytes nvm_endpoint nvm_bytes nvm_netflow
all_sal_event all_sal_bytes

Description

Collection Type

Total NetFlow records from all Netflow exporters. Includes NVM records.

Cumulative cleared daily

Netflow records received from Flow Sensors only.

Cumulative cleared daily

Total NetFlow bytes received from any NetFlow exporter. Includes NVM records.

Cumulative cleared daily

NetFlow bytes received from Flow Sensors only.

Cumulative cleared daily

sFlow records received from any sFlow exporter.

Cumulative cleared daily

sFlow bytes received from any sFlow exporter.

Cumulative cleared daily

Unique NVM endpoints seen today (before daily reset).

Cumulative cleared daily

NVM bytes received (including flow, endpoint, Cumulative

and endpoint_interface records).

cleared daily

NVM bytes received (including flow, endpoint, Cumulative

and endpoint_interface records).

cleared daily

All Security Analytics and Logging (OnPrem) events received (including Adaptive Security Appliance and non-Adaptive Security Appliance), counted by number of events received.

Cumulative cleared daily

All Security Analytics and Logging (OnPrem) Cumulative

– 11 –

Customer Success Metrics Data

Metric Identification
ftd_sal_event ftd_sal_bytes ftd_lina_bytes ftd_lina_event asa_asa_event asa_asa_bytes
Manager

Description

Collection Type

events received (including Adaptive Security Appliance and non-Adaptive Security Appliance, counted by number of bytes received.

cleared daily

Security Analytics and Logging (OnPrem) (non-Adaptive Security Appliance) events received from Firepower Threat Defense/NGIPS devices only.

Cumulative cleared daily

Security Analytics and Logging (OnPrem) (non-Adaptive Security Appliance) bytes received from Firepower Threat Defense/NGIPS devices only.

Cumulative cleared daily

Data Plane bytes received from Firepower Threat Defense devices only.

Cumulative cleared daily

Data Plane events received from Firepower Threat Defense devices only.

Cumulative cleared daily

Adaptive Security Appliance events received from Adaptive Security Appliance devices only.

Cumulative cleared daily

ASA bytes received from Adaptive Security Appliance devices only.

Cumulative cleared daily

Metric Identification Description

exporter_cleaner_ cleaning_enabled

Indicates whether the Inactive Interfaces and Exporters Cleaner is enabled.

Collection Type
Snapshot

– 12 –

Customer Success Metrics Data

Metric Identification Description

Collection Type

exporter_cleaner_ inactive_threshold

Number of hours an exporter can be inactive before it is removed.

Snapshot

exporter_cleaner_

Indicates whether the Cleaner should use the

using_legacy_cleaner legacy cleaning functionality.

Snapshot

exporter_cleaner_ hours_after_reset

Number of hours after reset that a domain should be cleaned.

Snapshot

exporter_cleaner_ interface_without_ status_presumed_ stale

Indicates whether the Cleaner removes interfaces that were unknown to a Flow Collector at the last reset hour, treating them as inactive.

Snapshot

ndrcoordinator.files_ uploaded

Indicates whether Secure Network Analytics deployment works as Data Store.

Snapshot

report_complete

Name of the report and the run-time in milliseconds (Manager only).

N/A

report_params

Filters used when the Manager queries the Flow Collector databases.
Data exported per query:
l maximum number of rows l include-interface-data flag l fast-query flag l exclude-counts flag l flows direction filters l order-by column l default-columns flag l Time window start date and time l Time window end date and time l Number of device ids criteria l Number of interface ids criteria

Snapshot
Frequency: Per Request

– 13 –

Customer Success Metrics Data

Metric Identification Description

Collection Type

l Number of IPs criteria
l Number of IP ranges criteria
l Number of hostgroups criteria
l Number of hosts pairs criteria
l Whether results are filtered by MAC addresses
l Whether results are filtered by TCP/UDP ports
l Number of user names criteria
l Whether results are filtered by number of bytes/packets
l Whether results are filtered by total number of bytes/packets
l Whether results are filtered by URL
l Whether results are filtered by protocols
l Whether results are filtered by applications ids
l Whether results are filtered by process name
l Whether results are filtered by process hash
l Whether results are filtered by TLS version
l Number of ciphers in cipher suite criteria

domain.integration_ ad_count

Number of AD connections.

Cumulative

domain.rpe_count

Number of role policies configured.

Cumulative

domain.hg_changes_ count

Changes to the Host Group configuration.

Cumulative

– 14 –

Customer Success Metrics Data

Metric Identification Description

Collection Type

integration_snmp

SNMP agent usage.

N/A

integration_cognitive

Global threat alerts (formerly Cognitive Intelligence) integration enabled.

N/A

domain.services

Number of services defined.

Snapshot

applications_default_ count

Number of applications defined.

Snapshot

smc_users_count

Number of users in the Web App.

Snapshot

login_api_count

Number of API log ins.

Cumulative

login_ui_count

Number of Web App log ins.

Cumulative

report_concurrency Number of reports running concurrently.

Cumulative

apicall_ui_count

Number of Manager API calls using the Web App.

Cumulative

apicall_api_count

Number of Manager API calls using the API.

Cumulative

ctr.enabled

Cisco SecureX threat response(formerly Cisco Threat Response) integration enabled.

N/A

ctr.alarm_sender_ enabled

Secure Network Analytics alarms to SecureX threat response enabled.

N/A

ctr.alarm_sender_ minimal_severity

Minimal severity of alarms sent to SecureX threat response.

N/A

ctr.enrichment_ enabled

Enrichment request from SecureX threat response enabled.

N/A

ctr.enrichment_limit

Number of top Security Events to be returned to SecureX threat response.

Cumulative

– 15 –

Customer Success Metrics Data

Metric Identification Description

Collection Type

ctr.enrichment_period

Time period for Security Events to be returned to SecureX threat response.

Cumulative

ctr.number_of_ enrichment_requests

Number of enrichment requests received from SecureX threat response.

Cumulative

ctr.number_of_refer_ Number of requests for Manager pivot link

requests

received from SecureX threat response.

Cumulative

ctr.xdr_number_of_ alarms

Daily count of alarms sent to XDR.

Cumulative

ctr.xdr_number_of_ alerts

Daily count of alerts sent to XDR.

Cumulative

ctr.xdr_sender_ enabled

True/False if sending is enabled.

Snapshot

failover_role

Manager primary or secondary failover role in the cluster.

N/A

domain.cse_count

Number of custom security events for a domain ID.

Snapshot

Manager StatsD

Metric Identification

Description

Collection Type

ndrcoordinator.analytics_ enabled

Marks whether Analytics is enabled. 1 if yes, 0 if no.

Snapshot

ndrcoordinator.agents_ contacted

Number of NDR agents contacted during the last contact.

Snapshot

ndrcoordinator.processing_ Number of errors during NDR finding

errors

processing.

Cumulative

– 16 –

Customer Success Metrics Data

Metric Identification

Description

Collection Type

ndrcoordinator.files_ uploaded

Number of NDR findings uploaded for processing.

Cumulative

ndrevents.processing_errors

Number of files failed to process because the system did not deliver the finding or could not parse the request.

Cumulative

ndrevents.files_uploaded

Number of files that were sent to NDR events for processing.

Cumulative

sna_swing_client_alive

Internal counter of API calls used by SNA Manager Desktop client.

Snapshot

swrm_is_in_use

Response Management: Value is 1 if Response Management is used. Value is 0 if it is not used.

Snapshot

swrm_rules

Response Management: Number of custom rules.

Snapshot

swrm_action_email

Response Management: Number of custom actions of Email type.

Snapshot

swrm_action_syslog_ message

Response Management: Number of custom actions of Syslog Message type.

Snapshot

swrm_action_snmp_trap

Response Management: Number of custom actions of SNMP Trap type.

Snapshot

swrm_action_ise_anc

Response Management: Number of custom actions of ISE ANC Policy type.

Snapshot

swrm_action_webhook

Response Management: Number of custom actions of Webhook type.

Snapshot

swrm_action_ctr

Response Management: Number of custom actions of threat response Incident type.

Snapshot

– 17 –

Customer Success Metrics Data

Metric Identification va_ct va_ce va_hcs va_ss va_ses sal_input_size sal_completed_size
sal_flush_time
sal_batches_succeeded

Description

Collection Type

Visibility Assessment: Calculated runtime in milliseconds.

Snapshot

Visibility Assessment: Number of errors (when calculation crashes).

Snapshot

Visibility Assessment: Host count API response size in bytes (detect excessive response size).

Snapshot

Visibility Assessment: Scanners API response size in bytes (detect excessive response size).

Snapshot

Visibility Assessment: Security Events API response size in bytes (detect excessive response size).

Snapshot

Number of entries in the pipeline input queue.

Snapshot
Frequency: 1 minute

Number of entries in the completed batch queue.

Snapshot
Frequency: 1 minute

Amount of time in milliseconds since the last pipeline flush.
Available with Security Analytics and Logging (OnPrem) Single-node only.

Snapshot
Frequency: 1 minute

Number of batches successfully written to the file.
Available with Security Analytics and Logging (OnPrem) Single-node only.

Interval
Frequency: 1 minute

– 18 –

Customer Success Metrics Data

Metric Identification sal_batches_processed sal_batches_failed sal_files_moved sal_files_failed sal_files_discarded sal_rows_written sal_rows_processed sal_rows_failed

Description

Collection Type

Number of batches that were processed. Interval

Available with Security Analytics and Logging (OnPrem) Single-node only.

Frequency: 1 minute

Number of batches that have failed to complete writing to the file.
Available with Security Analytics and Logging (OnPrem) Single-node only.

Interval
Frequency: 1 minute

Number of files moved to the ready directory.
Available with Security Analytics and Logging (OnPrem) Single-node only.

Interval
Frequency: 1 minute

Number of files that have failed to be moved.
Available with Security Analytics and Logging (OnPrem) Single-node only.

Interval
Frequency: 1 minute

Number of files discarded due to error.
Available with Security Analytics and Logging (OnPrem) Single-node only.

Interval
Frequency: 1 minute

Number of rows written to the referenced file.
Available with Security Analytics and Logging (OnPrem) Single-node only.

Interval
Frequency: 1 minute

Number of rows that were processed.
Available with Security Analytics and Logging (OnPrem) Single-node only.

Interval
Frequency: 1 minute

Number of rows that failed to be written. Interval

Available with Security Analytics and

Frequency:

– 19 –

Customer Success Metrics Data

Metric Identification
sal_total_batches_ succeeded sal_total_batches_ processed sal_total_batches_failed
sal_total_files_moved
sal_total_files_failed
sal_total_files_discarded sal_total_rows_written

Description

Collection Type

Logging (OnPrem) Single-node only.

1 minute

Total number of batches successfully written to the file.
Available with Security Analytics and Logging (OnPrem) Single-node only.

App Start
Frequency: 1 minute

Total number of batches that were processed.
Available with Security Analytics and Logging (OnPrem) Single-node only.

App Start
Frequency: 1 minute

Total number of files that have failed to complete writing to the file.
Available with Security Analytics and Logging (OnPrem) Single-node only.

App Start
Frequency: 1 minute

Total number of files moved to the ready directory.
Available with Security Analytics and Logging (OnPrem) Single-node only.

App Start
Frequency: 1 minute

Total number of files that have failed to be moved.
Available with Security Analytics and Logging (OnPrem) Single-node only.

App Start
Frequency: 1 minute

Total number of files discarded due to error.
Available with Security Analytics and Logging (OnPrem) Single-node only.

App Start
Frequency: 1 minute

Total number of rows written to the referenced file.
Available with Security Analytics and

App Start
Frequency: 1 minute

– 20 –

Customer Success Metrics Data

Metric Identification
sal_total_rows_processed
sal_total_rows_failed sal_transformer_ <transformer id> sal_bytes_per_event sal_bytes_received sal_events_received sal_total_events_received sal_events_dropped

Description

Collection Type

Logging (OnPrem) Single-node only.

Total number of rows that were processed.
Available with Security Analytics and Logging (OnPrem) Single-node only.

App Start
Frequency: 1 minute

Total number of rows that failed to be written.
Available with Security Analytics and Logging (OnPrem) Single-node only.

App Start
Frequency: 1 minute

Number of transformation errors in this transformer.
Available with Security Analytics and Logging (OnPrem) Single-node only.

Interval
Frequency: 1 minute

Average number of bytes per event received.

Interval
Frequency: 1 minute

Number of bytes received from the UDP server.

Interval
Frequency: 1 minute

Number of events received from the UDP server.

Interval
Frequency: 1 minute

Total number of events received by the router.

App Start

Number of unparsable events dropped.

Interval
Frequency: 1 minute

– 21 –

Customer Success Metrics Data

Metric Identification sal_total_events_dropped sal_events_ignored sal_total_events_ignored sal_receive_queue_size sal_events_per second sal_bytes_per_second sna_trustsec_report_runs
UDP Director

Description

Collection Type

Total number of unparsable events dropped.

App Start
Frequency: 1 minute

Number of ignored/unsupported events.

Interval
Frequency: 1 minute

Total number of ignored/unsupported events.

App Start
Frequency: 1 minute

Number of events in the receive queue.

Snapshot
Frequency: 1 minute

Ingest rate (events per second).

Interval
Frequency: 1 minute

Ingest rate (bytes per second).

Interval
Frequency: 1 minute

Number of daily TrustSec report requests.

Cumulative

Metric Identification Description

sources_count

Number of sources.

Collection Type
Snapshot

– 22 –

Customer Success Metrics Data

Metric Identification Description

rules_count packets_unmatched packets_dropped

Number of rules. Maximum unmatched packets. Dropped packets eth0.

Collection Type Snapshot Snapshot Snapshot

All Appliances

Metric Identification Description

Collection Type

platform

Hardware platform (ex: Dell 13G, KVM Virtual Platform).

N/A

serial

Serial number of the appliance.

N/A

version

Secure Network Analytics version number (ex: 7.1.0).

N/A

version_build

Build number (ex: 2018.07.16.2249-0).

N/A

version_patch

Patch number.

N/A

csm_version

Customer Success Metrics code version (ex: 1.0.24-SNAPSHOT).

N/A

power_supply.status

Manager and Flow Collector power supply statistics.

Snapshot

productInstanceName Smart Licensing product identifier.

N/A

– 23 –

Contacting Support
Contacting Support
If you need technical support, please do one of the following: l Contact your local Cisco Partner l Contact Cisco Support l To open a case by web: http://www.cisco.com/c/en/us/support/index.html l For phone support: 1-800-553-2447 (U.S.) l For worldwide support numbers: https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

– 24 –

Change History

Document Version 1_0

Published Date August 18, 2025

Change History
Description Initial Version.

– 25 –

Copyright Information
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)
© 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

Documents / Resources

Cisco Secure Network Analytics [pdf] User Guide
v7.5.3, Secure Network Analytics, Secure Network Analytics, Network Analytics, Analytics

References

User Manual

Cisco Secure Network Analytics User Guide

Secure Network Analytics

Product Information

Specifications:

Product Usage Instructions

Configuring the Network Firewall:

Configuring the Manager:

Disabling Customer Success Metrics:

FAQ (Frequently Asked Questions)

How do I know if Customer Success Metrics is enabled?

What data is generated by Secure Network Analytics?

Documents / Resources

References

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